ewsrail EXPRESS290 WEEK ENDING 11 JUNE 2005 ITEM FOR TRAIN NN COMPANY ON RETAIL TRAIN TRAVEL ITEM SUBJECT OUTLETS STAFF AGENTS 1 National Rail New Railcard leaflets & posters – Summer 2005 ✓ ✓ 2 National Rail Adult & Child GroupSave in London & South East area and on First Great Western ✓ * * 3 National Rail Changes to London visitor ticketing ✓ ✓ 4 National Rail Three Peaks challenge ✓ ✓ 5 National Rail Missing SPORTIS machine ✓ ✓ 6 ARRIVA Trains Wales Rail–Sea–Rail ✓ ✓ ✓ 7 Central Trains Summary of Fares Review – June 2005 ✓ * * 8 First Great Western & First Great Western Link June to December Timetables ✓ * ✓ 9 First Great Western Link Heathrow Connect ✓ ✓ ✓ 10 Virgin Trains A change to how we communicate our service ✓ ✓ ✓ 11 Wessex Trains Rovers & Rangers in the South West ✓ ✓ National Rail information is listed first, followed by Train Company information in alphabetical Train Company order. Further items follow in alphabetical contributor order. * To be read by Retail Staff, On-Train Staff and Travel Agents where appropriate. ADDITIONAL PUBLICATIONS The list shows additional publications included with this Newsrail Express. If you do not receive them, or need extra copies, rail staff should see ‘Further Supplies’. Travel Agents please contact your Sales Office. 1. ITEMS YOU SHOULD HAVE RECEIVED PUBLICATION NAME LABEL SENT NEWSRAIL FURTHER CODE TO EXPRESS SUPPLIES NUMBER [See 3 below] Retail Manual Part One – Amendment 87 RM1 Rail 290 PSU Retail Manual Part Two June Issue 183 RM2 Rail 290 PSU Rail Directory Part One June Issue 183 RD1 Agents 290 – South Eastern Trains – Retail Promotions Manual SET Sel 290 – update 2. ITEMS TO LOOK OUT FOR Newsrail Express on 17/6/05 NRE All 291 PSU NRES ‘Enquirer’ Newsletter ENQ All 291 – Newsrail Express on 1/7/05 NRE All 292 PSU Agents all travel agents All all recipients for distribution label code shown Rail all rail staff Sel selected recipients 3. CONTACTS FOR FURTHER SUPPLIES – FOR RAIL STAFF PSU Atos Origin Publications Service Unit Reading Tel: 0118 964 1671 Fax: 0118 964 1885 4. DISTRIBUTION DATABASE – FOR RETAIL STAFF You should advise any publications database amendments to your Retail Manager, or to Atos Origin, Publications Service Unit, 4th Floor, Aquis House, 49-51 Blagrave Street, Reading RG1 1PL Tel: (Rail internal) 06310 57 1671, BT 0118 964 1671, Fax: (Rail internal) 06310 57 1885, BT 0118 964 1885, E-mail: [email protected] Please quote the reference number shown on your mailing label. 2 TO BE READ BY: TRAIN COMPANY RETAIL STAFF U ON-TRAIN STAFF 1 TRAVEL AGENTS U NEW RAILCARD LEAFLETS & POSTERS – SUMMER 2005 To coincide with the introduction of the new Summer timetable, Railcards Marketing has updated the station posters and leaflets for the Young Persons, Family and Senior Railcards and Network Railcard leaflets. Examples of the new posters and leaflets for Young Persons, Family and Senior Railcards which you should by now have received, are shown below. These should be the only versions of Railcard material on display. Leaflets Big savings with the ‘extended’ Family Railcard www.family-railcard.co.uk YP05A SN05A FR05A Young Persons Senior Railcard Family Railcard Railcard Leaflet Leaflet Leaflet Posters YP05A/P SN05A/P FR05A/P Young Persons Railcard Poster Senior Railcard Poster Family Railcard Poster 3 Keeping Customers Informed In order that the most up to date information is available to customers, please ensure that you display only the current versions of Railcard posters and leaflets, as shown. Earlier versions of posters and leaflets are now out of date and should be destroyed. Leaflet & Booklet Supplies If the quantity of any or all of the Railcard material supplied needs to be adjusted or the delivery address revised in any way, then please contact ATOC Marketing either by fax 020 7841 8267, or in writing to: - “Dept. 05A, ATOC Marketing, 40 Bernard Street, London WC1N 1BY”, ensuring that your full postal address is given together with your NLC code. Please give details of your preferred initial supply of each Railcard leaflet/booklet (rounded-up to the nearest 50) for both the Summer (May/June to September) and Winter (September to May/June) periods of the year. You may, of course, advise us of any revisions to these quantities at any time. Please ensure forms are fully and clearly completed and returned at least every 4 weeks to: Settlements Team, ATOS Origin, PO BOX 5332, Derby DE24 8UP. Ordering extra Leaflets & Posters It's easy to obtain extra copies of the latest leaflets and posters; simply order them from the following suppliers: Stations For supplies of Senior, Young Persons and Family Railcard leaflets and Rail Travel for Disabled Passengers booklets call AM EXPRESS on 01235 820504 or fax on 01235 861270. For supplies of Senior, Young Persons and Family Railcard posters and Network Railcard leaflets, please contact CDL LONDON LIMITED by phone on 020 7232 4300 or by fax on 020 7232 4301. Travel Agents To order supplies of Senior, Family, Young Persons and Network Railcard leaflets and Rail Travel for Disabled Passengers booklets, please contact DAWSON MARKETING SERVICES by phone on 01235 824410/824200 or by fax on 01235 824304. Posters (Double Royal size, 25” x 40”) are normally only suitable for display at stations. However, travel agents wishing and able to utilise them, may be able to obtain copies by application to PAULA MURPHY ASSOCIATES on 01895 239573 (Int: 00 38305) or by fax on 01895 239928 (Int: 00 38313). The ATOC Marketing team would like to thank you in advance for your continued assistance. ATOC Marketing, Railcards Samantha Mathieson 020 7841 8056 Joanna Ford 020 7841 8053 Newsrail Express for train company National Rail information • over 8,000 copies printed fortnightly • 3,000 stations, travel agents and call centres receive Newsrail Express • Estimated readership of 15,000 retail staff 4 TO BE READ BY: TRAIN COMPANY RETAIL STAFF U ON-TRAIN STAFF 2 TRAVEL AGENTS * ASSOCIATION of TRAIN OPERATING COMPANIES * ADULT & CHILD GROUPSAVE IN LONDON & SOUTH EAST AREA (L&SE) AND ON FIRST GREAT WESTERN Includes accompanying "Kids for £1" offers FOR MORE INFORMATION SEE NATIONAL FARES MANUALS AND RETAIL MANUAL PART TWO. SEE ***NEW FEATURE*** ITEMS: PARTICIPATING TRAIN COMPANIES FROM 12 JUNE 2005: c2c, Chiltern Railways, First Great Western, First Great Western Link, 'one' (Great Eastern area only), Silverlink, South Eastern Trains, South West Trains, Southern, Thameslink, Wagn INTRODUCTION What is Adult & Child GroupSave? ***NEW FEATURE*** Adult & Child GroupSave now offers parties consisting of any appropriate combination of adults and children the opportunity to travel for the price two adults would normally pay. • Adult & Child GroupSave is now available in the L&SE area and on First Great Western for any combination of adult and child use where appropriate (see Retail Manual Part Two for details) • Children are therefore permitted to travel on an adult ticket as part of the GroupSave3 or GroupSave4 combinations What is the aim of Adult & Child GroupSave? Research in the L&SE area and on First Great Western amongst non-rail users shows that many car-sized groups of three or four could use the train. Nearly half said children were part of the three or four combination going by car and they could be persuaded to go by train if kids were included in the core GroupSave offer. What size is a qualifying Adult & Child GroupSave party? A qualifying group is three or four people travelling together. In the L&SE area and on First Great Western, the group may consist of any appropriate combination of adults and children: GroupSave3* 3 adults, 1 adult and 2 children, 2 adults and 1 child. GroupSave4* 4 adults, 1 adult and 3 children, 2 adults and 2 children, 3 adults and 1 child. Note: In some cases better value deals may be available with a Network Railcard or Family Railcard (remembering the latter can be used for journeys beyond the L&SE area), or other reduced fare offers available from time to time. See also below on Kids for £1*. What happens when additional accompanying children want to travel with an Adult & Child GroupSave party - Kids for £1 ***NEW FEATURE*** Although Adult & Child GroupSave is now available for any appropriate combination of adults and children, all of the participating Train Companies in Adult & Child GroupSave has also made concessions whereby up to four additional accompanying children can travel for £1.00 each, single or return. Note: The normal rule for children under five years that can travel free with each fare paying adult applies, e.g. up to 2 under five years (see National Rail Conditions of Carriage). When calculating the best deal, for some groups with children, a GroupSave3 offer plus £1 fares may be better value (depending on the journey price). 5 TRAIN COMPANIES PARTICIPATING IN ADULT & CHILD GROUPSAVE The following Train Companies offer Adult & Child GroupSave in appropriate adult and child combinations: c2c, Chiltern Railways, First Great Western, First Great Western Link, ‘one’ (Great Eastern area only), Silverlink, South Eastern Trains, South West Trains, Southern, Thameslink, Wagn In addition the following Train Companies continue to offer GroupSave for adults only: Arriva Trains Wales, Central Trains, First ScotRail (Glasgow - Edinburgh route only), Midland Mainline, Wessex Trains. See Retail Manual Part Two for details. Train Companies in L&SE area that will not honour Adult & Child GroupSave The following Train Companies operating services in the L&SE area do not honour GroupSave tickets on their services. Please warn customers if this may affect their planned journey: Gatwick Express, GNER, Heathrow Express, Hull Trains, Island Line, Virgin Trains (West Coast and CrossCountry). Note: For Midland Mainline and other Train Company services see Adult Only GroupSave section in Retail Manual Part Two.