RELOCATION APPRAISALS / SIMPLER HOME LENDING / BOOK: THE BOYS IN THE BOAT / MARKET: DELAWARE / DESTINATION: MEXICO CITY Magazine of Worldwide ERC® May 2019 MOBILITY TRENDS TOOTOO COSTLYCOSTLY IS THERE A MOBILITY BRAIN DRAIN? TOTO IGNOREIGNORE WORLDWIDE ERC® AWARDS: THE GIFT OF SERVICE HHG MOVING: PAST, PRESENT & FUTURE Did you know that Millennials are getting tired of scan to renting and are now looking to buy? Or that higher request a prices for new construction are making remodeling a solution more viable choice? Keeping up with the latest real estate trends can feel like a full-time job, and you already have one of those. Let us do the work for you. Request a solution to learn more. ®2019 American International Relocation Solutions, LLC Contents FEATURES PG 48 IS THERE A BRAIN DRAIN IN PG 64 THE PAST, PRESENT, AND FUTURE OF MOBILITY? HOUSEHOLD GOODS MOVING By Geoff Williams By Roger Sorhagen There doesn’t have to be. Tips for Much has changed in the HHG keeping valuable knowledge in your moving industry in the last 50 years, company when key employees leave. and the transformation shows every sign of continuing. PG 54 THE GIFT OF SERVICE Worldwide ERC® recognizes PG 70 MAKING THE HOME LENDING PROCESS Distinguished Service, Meritorious SIMPLER Service, and Editorial Achievement By Debbie Holiday, CRP award winners. The home lending industry is transforming the customer experience PG 62 MOBILITY MATTERS with digital tools. By Jon Ferguson Thoreau as originator of the PG 76 WHAT A RELOCATION APPRAISAL IS tiny house movement? A look at By Paul M. Lewis alternative home arrangements. How it differs from a mortgage appraisal. PG 82 DESTINATION PROFILE: MEXICO CITY By Jackie Dorfsman The metropolis offers a rich history, unique culture, and friendly people with a flexible sense of time. PG 94 MARKETPLACE: DISRUPTION & CHANGE IN THE MOVING AND STORAGE INDUSTRY By Scott Michael COVER STORY PG 44 MOBILITY TRENDS TOO COSTLY TO IGNORE By Lynn Greenberg Keeping a pulse on trends and finding innovative solutions is no longer a ‘nice to have’— it’s a necessity. Here are some prominent examples. 2 Mobility | May 2019 Tech-led Solutions A Commitment to Diversity Attorney Access Top Tier Knowledge & Expertise Client-focused Approach To Service EXCELLENCE Let us help your organization reach its global potential. Today’s unpredictable immigration climate requires flexibility, experience, and a commitment to putting you first. Wherever your business takes you – in the U.S. or around the world – your Foster team reaches to deliver full immigration support. Visit us at fosterglobal.com to learn more. Contents COLUMNS Worldwide ERC® Karen Cygal PG 8 PERCEPTIONS Vice President, Product Development Transformation Times Three Chris Wilson, SGMS-T Vice President, Research & Education PG 28 GOVERNMENT AFFAIRS Forums Meet This Month in Atlanta Kristin White Communications Consultant PG 33 MARKET SUMMARY EDITORIAL/DESIGN/MEDIA SALES Delaware The YGS Group Amy Norcross, Managing Editor Steve Kennedy, Senior Editor PG 36 PATHWAYS: HOW I FELL INTO MOBILITY Beth Hughes, Copy Editor Lisa Marie DeSanto Charity Fox, Account Manager Melissa Wiedemann, Photo Editor PG 38 MEMBER PICKS Serena L. Spiezio, Creative Director Eric Delgado reviews The Boys in the Boat Megan Meckley Hacker, Art Director Jack Davidson, EVP Zack Buchanan, National Sales Manager DEPARTMENTS [email protected] +1 717 430 2291 Heather Macaluso, Account Executive PG 6 CALENDAR OF EVENTS [email protected] +1 717 430 2224 PG 10 TIPS & TRENDS PRINTING Jet Lag: The Doctor Is In The YGS Group York, PA By M. Diane McCormick PG 13 AROUND THE WORLDWIDE ERC® ABOUT WORLDWIDE ERC® In Case You Missed It (ICYMI) ® Worldwide ERC is the workforce mobility association ® for professionals who oversee, manage, or support U.S. Worldwide ERC Front Page domestic and international employee transfers. The Executive Spotlight organization was founded in 1964 to help members Collective Wisdom overcome the challenges of workforce mobility. YP40 OUR PURPOSE We empower mobile people through meaningful connections, unbiased information, inspired ideas, and solutions. PG 40 THE NUMBERS United Van Lines 42nd Annual National Movers Survey PG 103 ADVERTISERS’ INDEX PG 104 INDUSTRY INSIGHTS Top 10 Things to Consider When Moving With a Pet By Christina Quezada worldwideerc.org | Mobility 5 MOBILITY Vol. 40 No. 5 • May 2019 EXECUTIVE COMMITTEE Chairman of the Board Calendar of Events SCRP, SGMS-T Sue Carey, Baird & Warner, Chicago, Illinois, USA MAY 2019 Chair-Elect Americas Mobility Conference 2019 Edward Hannibal, GMS 7–10 May Deloitte Tax LLP, Chicago, Illinois, USA Atlanta Vice Chair – Finance worldwideerc.org/events-conferences Robert Brezosky The Walt Disney Company, Burbank, California, USA Certified Relocation Professional (CRP) ® Examination Vice Chair – Talent Community 8–24 May Andrew P. Walker, GMS-T Designated testing centers EY, New York, New York, USA worldwideerc.org/events-training President and Chief Executive Officer Peggy Smith, SCRP, SGMS-T Home Loans for U.S.-Inbound Foreign Nationals Worldwide ERC®, Arlington, Virginia, USA 16 May Free webinar, sponsored by TRC Global Mobility BOARD OF DIRECTORS Merritt Q. Anderson worldwideerc.org/events-webinars San Francisco, California, USA Erik Eccles SEPTEMBER 2019 Urbandoor, San Francisco, California, USA Tokyo Summit 2019 Kerwin Guillermo 5 September Hewlett Packard Enterprise, Singapore Tokyo Heather Henry worldwideerc.org/events-conferences Netflix Inc., Los Gatos, California, USA Gustavo Higuera, CRP, GMS-T Weichert Workforce Mobility Inc., Miami, Florida, USA OCTOBER 2019 Sigrid Nauwelaerts Global Workforce Symposium 2019 Johnson & Johnson, Beerse, Belgium 16–18 October Shelby Wolpa Boston InVision, Austin, Texas, USA worldwideerc.org/events-conferences EX-OFFICIO DIRECTORS Chairman, Foundation for Workforce Mobility Robert L. Giese, SCRP, GMS MAY 2020 Graebel Relocation Services Worldwide, Aurora, Colorado, USA Americas Mobility Conference 2020 PAST CHAIRMAN 12–15 May Robert J. Horsley Houston Fragomen Worldwide, Santa Clara, California, USA worldwideerc.org/events-conferences Mobility (ISSN 0195-8194) is published monthly by OCTOBER 2020 Worldwide ERC®, 4401 Wilson Boulevard, Suite 510, Global Workforce Symposium 2020 Arlington, VA 22203-4195, +1 703 842 3400. Mobility 28–30 October examines key issues affecting the global mobility workforce for the benefit of employers and firms or individuals Washington, D.C. providing specific services to relocated employees and worldwideerc.org/events-conferences their families. The opinions expressed in Mobility are those of the authors and do not necessarily reflect the opinions of Worldwide ERC®. Mobility is printed in the United States MAY 2021 of America. Periodical postage paid at Arlington, VA, and Americas Mobility Conference 2021 additional mailing offices. Worldwide ERC® members receive one annual subscription with their membership 24–26 May dues. Subscriptions are available to both members and San Francisco nonmembers at $48 each per year. Copyright ©2019 by worldwideerc.org/events-conferences Worldwide ERC®. All rights reserved. Neither all nor part of the contents published herein may be reproduced in any form without written permission from Worldwide ERC®. READ ALL ABOUT IT! About what? That’s our question for you! Send your suggestions for topics you’d like to read about in Mobility to [email protected]. POSTMASTER: Send address changes to Mobility, Worldwide ERC®, 4401 Wilson Boulevard, Suite 510, Arlington, VA 22203-4195. 6 Mobility | May 2019 2019 U.S. NEWS – BEST LAWYERS® “LAW FIRM OF THE YEAR” IN IMMIGRATION LAW IN AMERICA BALGLOBAL.COM Berry Appleman & Leiden LLP 2400 N. Glenville Drive, Building A Richardson, TX 75082 Copyright © 2019 Berry Appleman & Leiden LLP PERCEPTIONS Transformation Times Three hich came first, the chicken or the egg? It’s an age-old question that was first asked by the Greek writer Plutarch. Even without one philosophical bone in my body, I found myself going down a similar road when composing this column. Our industry is changing. Our organization is changing. Our careers are changing. Which transformation started first? It’s hard to say, because what creates our work, and how we come together to address it, and how we grow ourselves in the process are so interconnected. Take the mobility industry: We’re responding to—or getting ahead of—competition and Wother social, technological, geopolitical, and financial influences. The employers whose workforces we help deploy are rich in disruption! Business models are changing, employee preferences are refining the way people learn and communicate, and companies have different workforce strategies in place, from recruiting to retaining. All that activity can’t help but impact our own companies. I’m sure you aren’t doing busi- ness the same way you did it two years ago. Neither is Worldwide ERC®. This new level of change is transforming the way your association develops content, builds partnerships, and delivers fresh concepts, networking options, and learning. It’s more customized. More collabo- rative. More tailored to your point of need and preferred device. And now for our careers: It’s clear the skills that got us here aren’t likely to be the ones that will keep us here or take us into the future. We must figure out what to learn, and then figure out how to learn it—and keep learning, through infinity! Sometimes transformation is frustrating. Sometimes it’s a little scary, because so much is happening all at once. But mostly it’s great proof of our ability to get comfortable with ambigu- ity; to observe trends, plan for change, and shift gears quickly when we need to. What’s the verdict? Which came first, the chicken or the egg? Which transformation started first: our industry, organization, or career? I think I’ll go make an omelet and reflect on that. Cheers, PEGGY SMITH, SCRP, SGMS-T President and Chief Executive Officer Worldwide ERC® 8 Mobility | May 2019 Be sure to visit us at Booth 707 at Worldwide ERC’s Americas Conference Mobility Nobility. We can talk all day about our Legendary Service.