Charting our Course STRATEGIC PLAN 2011–2014 Our Service Commitment We will: • respond promptly • make a sincere effort to help • provide easy access to our programs and services • be respectful • communicate clearly • keep our commitments Charting our course Charting our Course Region of Peel Strategic Plan The Region of Peel’s Strategic Plan charts the long-term vision for the communities in Peel, and the Region’s role in achieving that vision. Reviewed and updated at the beginning of each term of Regional Council, the Strategic Plan guides the work of Council and staff. The Strategic Plan contains a vision for the community, a mission for achieving the vision, and goals that respond to Peel’s changing and diverse needs. The Strategic Plan goals have been aligned to seven key themes that encompass the programs and services delivered to the Peel community. Environment Protect, enhance and restore the environment Social Development Build a community that is stable, responsive and adaptable Community Health Maintain and improve the health of Peel’s community Transportation Support and infuence sustainable transportation systems Cultural Development Build a cohesive Peel community Public Safety Ensure a safe Peel community Service Excellence Strive for continued excellence as a municipal government Responsible and effective planning is critical to the success of the Region of Peel. The Strategic Plan provides a foundation for establishing Term of Council Priorities, the annual Budget as well as program and operational plans. It keeps the organization focused on delivering the right services in the right way to the Peel community. The Strategic Plan works together with the Term of Council Priorities, Performance Reporting and Budget as a compass, charting our course. These components guide both the strategic and operational decisions made at the Region of Peel over the current term of Council. The Region of Peel’s Strategic Plan identifes a clear vision, and the work required to reach it. 1 Message from the Regional Chair I am pleased to present on behalf of Regional Council our revised Strategic Plan. This Strategic Plan is a testament to Council’s leadership and commitment to serving the changing and diverse needs of our residents and businesses in Peel. We are committed to working collaboratively with other levels of government, our community partners, residents and business owners to ensure that we are enabling the delivery of the right services to the right people at the right time. To ensure the Strategic Plan provides a clear direction for Peel, Council actively participated in a number of workshops to develop a Plan that considers the needs of their constituents and all residents and businesses in Peel. Council continues to present solutions and recognize opportunities in our large community, the second-largest municipality in the Greater Toronto Area with a population of more than 1.3 million. As our community grows, so does the demand for services. Council’s focus remains on keeping Peel strong—and this Strategic Plan is our dedication to your quality of life. Emil Kolb Regional Chair 2 Message from the Chief Administrative Offcer This Strategic Plan is the foundation of our planning as an organization. It is part of a strong and integrated planning process, ensuring we are focused on delivering the public services as mandated by Regional Council. Because our planning is integrated, our Strategic Plan informs the Term of Council Priorities, directs measurement of services, and deliberately sets appropriate budget targets. Together, they chart our course. They set the direction for staff and Council to realize our vision and achieve our goals. This improved alignment enables us to demonstrate the results of our work to meet the needs of the community while maintaining strong fscal and administrative accountability. Region of Peel employees are focused on providing excellent public service. We are committed to communicating clearly; doing what we say we will; following service delivery standards; and providing easy access to our services. Our promise to deliver client-centred service is upheld by our Regional Values. Achieving our vision is dependant on staff working collaboratively with Council, other levels of government, community partners, residents and businesses in Peel. By doing this well, we are better able to serve the communities in Peel. We strive to be a government that earns public trust and confdence. David Szwarc Chief Administrative Officer 3 Vision Peel is a safe, healthy, prosperous, sustainable and inclusive community that protects its quality of life. Mission The Region of Peel serves our community through progressive leadership, education, advocacy, collaboration and public service excellence. Goals and Strategic Actions Environment Goal 1: Protect, enhance and restore the environment 1.1 Demonstrate leadership in responsible environmental management practices and energy use. 1.2 Minimize the impact of waste. 1.3 Improve air quality, mitigate and adapt to climate change. 1.4 Protect and restore water resources, signifcant natural heritage and environmentally sensitive areas. 1.5 Support the viability of Peel’s agricultural resources. 1.6 Promote low impact development and urban restoration. 1.7 Collaborate with other levels of government and agencies on environmental issues. 4 Social Development Goal 2: Build a community that is stable, responsive and adaptable 2.1 Provide innovative and adaptable housing options. 2.2 Strengthen partnerships and services to respond to the needs of people during vulnerable times in their lives. 2.3 Implement prevention strategies that result in measurable outcomes and social change. 2.4 Strengthen neighbourhoods to enable people to participate in the community and economy. Community Health Goal 3: Maintain and improve the health of Peel’s community 3.1 Infuence healthy living through community design. 3.2 Increase investment in prevention strategies to strengthen the effectiveness and sustainability of the entire health system in Peel. 3.3 Deliver services that anticipate and respond to the evolving health needs of the community. 3.4 Ensure a clean, safe and adequate water supply. Transportation Goal 4: Support and infuence sustainable transportation systems 4.1 Support adequate Regional roads infrastructure and protect the traffc movement functionality of existing and future arterial roads to support evolving transportation needs. 4.2 Collaborate with other levels of government and agencies to infuence solutions. 4.3 Support improved and integrated active transportation, transit and land use systems to effectively move people and goods throughout Peel. 4.4 Collaborate with other levels of government and agencies to encourage barrier- free transportation within the Greater Golden Horseshoe. 4.5 Adapt, protect and accommodate integrated goods movement in the Regional transportation system while minimizing conficts with adjacent land uses. 5 Cultural Development Goal 5: Build a cohesive Peel community 5.1 Strengthen connections among the communities of Peel through partnerships with other levels of government and agencies. 5.2 Support the strengthening of neighbourhood cohesion through celebrating the cultural diversity, heritage and history of the communities of Peel. 5.3 Contribute to creating a receptive, accessible community that ensures full participation for all. Public Safety Goal 6: Ensure a safe Peel community 6.1 Strengthen Regional emergency management. 6.2 Manage Regional infrastructure to ensure a safe living and working environment. 6.3 Collaborate with other governments, organizations and emergency services to develop initiatives to build a safe community. Service Excellence Goal 7: Strive for continued excellence as a municipal government 7.1 Ensure the fnancial sustainability of Regional services. 7.2 Advocate to senior levels of government for adequate funding to address community needs in Peel. 7.3 Educate residents and businesses about the programs and services provided by the Region of Peel. 7.4 Communicate with citizens directly to educate about the community needs that exist in Peel. 7.5 Strengthen coordination between area municipalities and the Region, as well as other levels of government and community partners to deliver services and achieve strategic goals. 7.6 Demonstrate accountability by making evidence-informed decisions, measuring performance and reporting outcomes. 7.7 Attract and invest in a skilled, engaged and diverse municipal workforce. 7.8 Manage growth through long-term integrated planning. 6 Strategic Planning at the Region of Peel The Region of Peel’s strategic planning process is focused on identifying and responding to the needs in Peel’s communities. The Region plans with a clear purpose, striving to build trust and confdence in the Region of Peel as a high-performing government. The Region is aligning planning efforts and resources with Regional Council priorities. By measuring outputs and outcomes, the Region is better able to demonstrate the services it provides are the right ones, and that they contribute to the quality of life in all of Peel’s communities. The Strategic Plan is the keystone for the Region’s strategic planning process. To create this long-term plan, Council and staff reviewed existing program plans from across the organization, as well as plans of other related organizations—including those of Caledon, Brampton and Mississauga. This information, along with current and future projections of demographic,