ISLAND LINE TRAINS Isle of Wight 24 to London Waterloo TEMPORARY TRAIN TIMES 7-24 AUGUST 2017 MONDAY TO FRIDAY ONLY London Waterloo Woking (for Heathrow Airport) Guildford Haslemere Petersfield Portsmouth & Southsea Portsmouth Harbour Southsea Hoverport Ryde Pier Head Ryde Esplanade Ryde St Johns Road Smallbrook Junction (for IOW Steam Railway) Brading Sandown Lake Shanklin Ventnor Pocket 24.indd 1 26/05/2017 10:58:31 What’s happening? From 5 to 28 August inclusive, major engineering works will be taking place at London Waterloo. This is to allow work to start to extend platforms for longer trains and provide more space for more passengers. Throughout this time, fewer trains will be running across the South West Trains network. Some stations will see very significant reductions in the frequency of their train services and a small number will be closed for some or all of this time. Stations in or around London, such as London Waterloo, Clapham Junction, Vauxhall and Wimbledon are expected to be exceptionally busy during this time. We strongly advise passengers to avoid travelling during the busiest morning and evening periods if possible. Woking is expected to be extremely busy and you are advised not to change on to fast services here. Across the network, we urge passengers to leave plenty of time for their journey, plan ahead and understand the impact these temporary changes will have. Detailed travel advice, including ticket acceptance options, is available at southwesttrains.co.uk/wswupgrade August Bank Holiday Friday 25 August to Monday 28 August 2017 On Friday 25 August to Monday 28 August 2017, there will be additional works at London Waterloo. This will further reduce the number of trains we are able to run right across the network but the impact will be more significant closer to London. Detailed travel advice, including ticket acceptance options, is available at southwesttrains.co.uk/wswupgrade Pocket 24 intro.indd 3 27/06/2017 16:17:32 Temporary timetable Monday to Friday only 7-24 August 2017 This pocket timetable shows the revised service between Portsmouth and London Waterloo. Island Line services have not been altered. We advise that you check for any changes to train times before using weekend, late evening or early morning services. Please look for the ‘Changes to train times’ posters at stations or visit our website at southwesttrains.co.uk Isle of Wight Community Rail Partnership The Isle of Wight Community Rail Partnership was set up in 2005 with the aim to create a sustainable future for rail on the Island. The CRP has successfully delivered numerous projects to the benefit of the railway, its users and the community. Partners include Island Line Trains, Wightlink, Hovertravel, Isle of Wight Chamber of Commerce, Isle of Wight Steam Railway and Southern Vectis. If you would like more details please visit isleofwightcrp.co.uk or contact: Isle of Wight Community Rail Partnership, St Johns Road Station, Ryde, Isle of Wight, PO33 2BA. Email: [email protected] Isle of Wight Bus & Rail Users Group The group is a forum for bus and rail users on the Isle of Wight and those responsible for providing services. Details of locations for the meetings and any further information can be found by contacting: Hon. Secretary. Email: [email protected] Public enquiries can be made and topics raised at these monthly meetings. Visit iwbususers.btck.co.uk Pocket 24 intro.indd 4 27/06/2017 16:17:32 Connections BY TRAIN South West Trains Provides fast, frequent trains from London Waterloo to Portsmouth. For further details visit southwesttrains.co.uk Southern Provides coastal services from Brighton, Chichester and West Sussex stations. London Victoria to Portsmouth via East Croydon and Gatwick Airport. For further details visit southernrailway.com Great Western Railway Provides frequent services from Cardiff, Bristol, Salisbury and Southampton to Portsmouth Harbour. For further details visit gwr.com BY HOVERCRAFT Hovertravel Provides a fast and friendly service to the Isle of Wight. A 10 minute crossing between Southsea (Clarence Pier) and Ryde Esplanade with connections to Island Line Trains. For further details visit hovertravel.co.uk BY FERRY Wightlink Provides a fast, comfortable service between Portsmouth Harbour and Ryde Pier Head. This crossing, which takes approximately 22 minutes, connects with the station at each end of the service. Please telephone 0333 999 7333 or visit wightlink.co.uk Photograph: David Harrison EXP Digital. Pocket 24 intro.indd 5 27/06/2017 16:17:34 Connections BY BUS Stagecoach Sail 21 This service runs between The Hard and Havant via Portsmouth City Centre, Copnor and Leigh Park. Please telephone 0871 200 2233 (call charges apply) or visit stagecoachbus.com to download a timetable. Coastliner 700 This service operates between The Hard at Portsmouth Harbour and Bognor Regis calling at Havant, Emsworth and Chichester. Please telephone 0871 200 2233 (call charges apply) or visit stagecoachbus.com to download a timetable. Southern Vectis Provides bus services across the island. Please telephone 01983 827 000 or visit islandbuses.info Shanklin to Ventnor Rail/Bus Link The joint initiative between Island Line Trains and Southern Vectis at Shanklin has now been going for several years. This arrangement involves the station being served by Southern Vectis service 3. Buses will depart from the station front providing direct links, seven days a week, for rail passengers to Ventnor, Wroxall and Whiteley Bank to and from Shanklin Station. Special ‘Rail-link’ fares are available to passengers making a through journey using both Southern Vectis and Island Line Trains. The tickets can be bought at the station or on the bus. For further details please telephone 01983 827 000 or visit islandbuses.info/timetables/3 Photograph: David Harrison EXP Digital. Pocket 24 intro.indd 6 27/06/2017 16:17:35 Passenger Information National Rail Enquiries For full details of train services and fares please telephone 03457 48 49 50. This is a local call rate service available 24 hours a day. Mainland train services Please refer to South West Trains timetables for complete details or visit southwesttrains.co.uk Public holidays Services are subject to alteration during public holidays and passengers are advised to check train times before travelling. Connections Please note that connections cannot be guaranteed. Rail and ferry services may not be held in the event of late running. Assisted travel We are committed to making travel easier for customers with disabilities including wheelchair users and we will endeavour to provide assistance at all staffed stations. Please note that some mobility scooters are not suitable for travel on our services, and all customers are required to provide details of their scooter to obtain a pass allowing them to use our services. Please contact our Customer Service Centre for details and allow 7 days for your application to be processed. All electric wheelchairs are welcome without a pass. For travel on Island Line Trains and mainland services, please telephone 0800 52 82 100 (Textphone 0800 6920 792) between 6am and 10pm daily, giving at least 24 hours notice. Cycles on Island Line Trains A maximum of four cycles may be carried at no charge in the ‘Shanklin end’ of all trains. Island Line reserves the right to restrict the carriage of bicycles on any trains when the safety and comfort of passengers or the punctuality of the train may be jeopardised. Implementation of this restriction will be at the guard’s discretion. Please note that tandems and cycles with attachments cannot be carried. No smoking policy For the comfort of all our customers, smoking and the use of e-cigarettes is not permitted on any part of our trains or stations. You can smoke outside the station entrance or in our car parks. Pocket 24 intro.indd 7 27/06/2017 16:17:35 Fares and Discounts Children’s fares Children aged 15 years and under travel for half the adult price and under 5’s travel free on all services. Season Tickets For regular passengers a Season Ticket offers reductions on the cost of buying return tickets every day. For information on the savings a Weekly, Monthly or Annual Season Ticket can offer you, please enquire at Ryde Esplanade or Shanklin ticket offices, or ask the guard on the train. A photocard is required for all Season Tickets. Travelling to Chichester or Brighton? It’s easy with Triplelink! (Island Line Trains, Wightlink Catamaran and Stagecoach Bus) Travel from Ryde Esplanade to any Stagecoach South Bus destination. Enquire at Ryde Esplanade for prices. Tickets only available from the ticket office at Ryde Esplanade. Island Line Residents Card Save 40% on Island Line Single and Day Return Fares with an Island Line Residents Card. Savings available after 9am Monday to Friday and all day weekends and public holidays. Residents Cards cost £5 for the individual card or £7. 50 for the Family Card. To apply for your discount card complete an application form and take it together with a recent photograph of yourself and proof of residence, for example council tax notice or driving licence to either Ryde Esplanade or Shanklin ticket office. All National Railcards are accepted for reduced rate travel on Hovertravel and Wightlink services when part of a rail journey. Pocket 24 intro.indd 8 27/06/2017 16:17:35 MONDAY TO FRIDAY Isle of Wight - Portsmouth - London Waterloo y y Notes Ventnor (Bus Link) & d 0559 0655 0715 0747 0842 0942 1042 1142 1242 1342 1442 1542 1642 1742 1812 Shanklin d 0618 0638