20_CHEV_Impala_COV_en_US_84660601B_2019JNOV20.ai 1 11/20/2019 10:36:03 AM C M Y CM MY CY CMY K Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) - 2020 - CRC - 6/5/19 Contents Introduction . 2 Keys, Doors, and Windows . 7 Seats and Restraints . 30 Storage . 84 Instruments and Controls . 88 Lighting . 125 Infotainment System . 132 Climate Controls . 133 Driving and Operating . 139 Vehicle Care . 198 Service and Maintenance . 274 Technical Data . 287 Customer Information . 290 Reporting Safety Defects . 300 OnStar . 305 Connected Services . 313 Index . 316 Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) - 2020 - CRC - 11/19/19 2 Introduction Introduction This manual describes features that Helm, Incorporated may or may not be on the vehicle Attention: Customer Service because of optional equipment that 47911 Halyard Drive was not purchased on the vehicle, Plymouth, MI 48170 model variants, country USA specifications, features/applications that may not be available in your Using this Manual region, or changes subsequent to To quickly locate information about the printing of this owner’s manual. the vehicle, use the Index in the The names, logos, emblems, Refer to the purchase back of the manual. It is an slogans, vehicle model names, and documentation relating to your alphabetical list of what is in the vehicle body designs appearing in specific vehicle to confirm the manual and the page number where this manual including, but not limited features. it can be found. to, GM, the GM logo, CHEVROLET, the CHEVROLET Emblem, IMPALA, Keep this manual in the vehicle for and the IMPALA Emblem are quick reference. Danger, Warning, and trademarks and/or service marks of Caution General Motors LLC, its Canadian Vehicle Owners Warning messages found on vehicle subsidiaries, affiliates, or licensors. A French language manual can be labels and in this manual describe For vehicles first sold in Canada, obtained from your dealer, at hazards and what to do to avoid or substitute the name "General www.helminc.com, or from: reduce them. Motors of Canada Company" for Chevrolet Motor Division wherever it Propriétaires Canadiens appears in this manual. On peut obtenir un exemplaire de ce guide en français auprès du concessionnaire ou à l'adresse suivante: Litho in U.S.A. Part No. 84660601 B Second Printing © 2019 General Motors LLC. All Rights Reserved. Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) - 2020 - CRC - 6/5/19 Introduction 3 A circle with a slash through it is a Vehicle Symbol Chart { Danger safety symbol which means “Do Here are some additional symbols not,”“Do not do this,” or “Do not let Danger indicates a hazard with a that may be found on the vehicle this happen.” high level of risk which will result and what they mean. See the in serious injury or death. features in this manual for Symbols information. The vehicle has components and u : Air Conditioning System labels that use symbols instead of G { Warning text. Symbols are shown along with : Air Conditioning Refrigerant Oil the text describing the operation or 9 : Airbag Readiness Light Warning indicates a hazard that information relating to a specific ! : Antilock Brake System (ABS) could result in injury or death. component, control, message, gauge, or indicator. $ : Brake System Warning Light M : Shown when the owner’s 9 : Dispose of Used Components Caution manual has additional instructions Properly or information. P : Do Not Apply High Pressure Caution indicates a hazard that * : Shown when the service Water could result in property or vehicle manual has additional instructions B : Engine Coolant Temperature damage. or information. 0 _ : Flame/Fire Prohibited : Shown when there is more H information on another page — : Flammable “see page.” [ : Forward Collision Alert R : Fuse Block Cover Lock Location + : Fuses j : ISOFIX/LATCH System Child Restraints Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) - 2020 - CRC - 6/5/19 4 Introduction Q : Keep Fuse Block Covers Properly Installed | : Lane Change Alert @ : Lane Departure Warning A : Lane Keep Assist * : Malfunction Indicator Lamp : : Oil Pressure X : Park Assist ~ : Pedestrian Ahead Indicator O : Power 7 : Rear Cross Traffic Alert I : Registered Technician / : Remote Vehicle Start > : Seat Belt Reminders I : Side Blind Zone Alert h : Stop/Start 7 : Tire Pressure Monitor d : Traction Control/StabiliTrak/ Electronic Stability Control (ESC) a : Under Pressure V : Vehicle Ahead Indicator Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) - 2020 - CRC - 6/5/19 Introduction 5 Instrument Panel Overview Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) - 2020 - CRC - 6/5/19 6 Introduction 1. Instrument Panel Illumination 9. Storage Area with USB Port 19. Horn 0 89. Control 0 128. Inside (If Equipped). See 0 20. Steering Wheel Adjustment 2. Air Vents 0 137. Instrument Panel Storage 84 0 89. and “USB Port” in the 3. Trunk Release. See Trunk infotainment manual. 21. Cruise Control 0 165 (If 0 20. Equipped). 10. Infotainment 0 132. Park Assist Button. See Adaptive Cruise Control 0 167 Assistance Systems for 11. Dual Automatic Climate Control (If Equipped). 0 System 0 133. Parking or Backing 176 (If Heated Steering Wheel 0 89 (If Equipped). 12. Storage Area with Accessory Equipped). Power Outlet Inside. See Lane Departure Warning 0 Forward Collision Alert (FCA) (LDW) Button. See Lane Center Console Storage 85 and System 0 178 (If Equipped). Departure Warning (LDW) 0 0 184. Power Outlets 92. 22. Instrument Panel Storage 0 84 13. Heated and Ventilated Front (If Equipped). 4. Turn Signal Lever. See Turn 0 and Lane-Change Signals Seats 40 (If Equipped). Fuse Cover. See Instrument 0 128. 14. Traction Control/Electronic Panel Fuse Block 0 229. 0 5. Instrument Cluster 0 96. Stability Control 163. 23. Hood Release. See Hood 15. Shift Lever. See Automatic 0 201. Driver Information Center (DIC) 0 0 110. Transmission 158. 24. Data Link Connector (Out of 0 View). See Malfunction 6. Windshield Wiper/Washer 0 90. 16. Ignition Positions 151. 0 Indicator Lamp (Check Engine 7. Hazard Warning Flashers 17. Steering Wheel Controls 89. Light) 0 103. 0 127. Driver Information Center 25. Electric Parking Brake 0 161. Buttons. See Driver Information 8. Light Sensor. See Automatic 0 Headlamp System 0 127. Center (DIC) 110. 18. Steering Wheel Controls 0 89 (Out of View). Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) - 2020 - CRC - 6/5/19 Keys, Doors, and Windows 7 Folding Mirrors . 24 Keys and Locks Keys, Doors, and Heated Mirrors . 24 Windows Automatic Dimming Mirror . 24 Reverse Tilt Mirrors . 24 Keys Interior Mirrors { Warning Keys and Locks Interior Rearview Mirrors . 25 Keys . 7 Manual Rearview Mirror . 25 Remote Keyless Entry (RKE) Leaving children in a vehicle with Automatic Dimming Rearview a Remote Keyless Entry (RKE) System . 8 Mirror . 25 Remote Keyless Entry (RKE) transmitter is dangerous and System Operation . 8 Windows children or others could be Remote Vehicle Start . 14 Windows . 25 seriously injured or killed. They Door Locks . 16 Power Windows . 26 could operate the power windows Power Door Locks . 18 Sun Visors . 27 or other controls or make the Delayed Locking . 18 vehicle move. The windows will Automatic Door Locks . 18 Roof function with the RKE transmitter Lockout Protection . 19 Sunroof . 28 in the vehicle, and children or Safety Locks . 19 others could be caught in the path Doors of a closing window. Do not leave Trunk . 20 children in a vehicle with an RKE transmitter. Vehicle Security Vehicle Security . 21 Vehicle Alarm System . 21 Immobilizer . 22 Immobilizer Operation . 22 Exterior Mirrors Convex Mirrors . 23 Power Mirrors . 24 Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) - 2020 - CRC - 6/5/19 8 Keys, Doors, and Windows Remote Keyless Entry (RKE) System See Radio Frequency Statement 0 300. If there is a decrease in the Remote Keyless Entry (RKE) operating range: . Check the distance. The transmitter may be too far from the vehicle. The key that is part of the Remote RKE with Remote Start Shown, . Check the location. Other Keyless Entry (RKE) transmitter can without Similar vehicles or objects may be blocking the signal. be used for the ignition and all Press the button on the RKE locks. transmitter to extend the key. Press . Check the transmitter's battery. the button and the key blade to See “Battery Replacement” later retract the key. in this section. See your dealer if a new key is . If the transmitter is still not needed. working correctly, see your dealer or a qualified technician If locked out of the vehicle, see for service. Roadside Assistance Program 0 294. Remote Keyless Entry With an active OnStar or connected (RKE) System Operation service plan, an OnStar Advisor may remotely unlock the vehicle. The Keyless Access system allows See OnStar Overview 0 305. for vehicle entry when the Remote Keyless Entry (RKE) transmitter is Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) - 2020 - CRC - 6/5/19 Keys, Doors, and Windows 9 within 1 m (3 ft). See “Keyless If Unlocked Door Anti-Lockout is Y : Press and hold to release the Access Operation” later in this enabled through vehicle trunk. section. personalization and the driver door 7 : Press and release one time to The transmitter functions may work is open when Q is pressed, all initiate vehicle locator. The exterior up to 60 m (197 ft) away from the doors lock and the driver door will lamps flash and the horn chirps vehicle. immediately unlock. See Vehicle three times. Other conditions can impact the 0 Personalization 113. Press and hold 7 for at least performance of the transmitter. See If the passenger door is open when Remote Keyless Entry (RKE) three seconds to sound the panic System 0 8.