East Midlands Rail Franchise EMC Workshop 21st MARCH 2017 AGENDA Welcome Cllr Roger Blaney – Leader Newark and Sherwood District Council Setting the context for the day Andrew Pritchard - EMC Where has the process got to Andrew MacDonald - DfT What does the Passenger want Martin Clarke - Transport Focus Consultation and workshop process David Young - SCP Break out sessions – everyone involved Cllr Roger Blaney LEADER NEWARK AND SHERWOOD DISTRICT COUNCIL Welcome Welcome 2nd Workshop Strategic Statement Today: Develop the detail of our ask Inform EMC’s consultation response to DfT Help partners respond to the consultation Mobilise public and private sector awareness of the consultation Andrew Pritchard EAST MIDLANDS COUNCILS EMC & the EM Franchise Competition East Midlands Councils the collective body for Local Government across the East Midlands Strong interest in rail issues: improved services and supporting our world class rail engineering sector EMC closely working with DfT to facilitate stakeholder input on the EM Franchise – including seconding resource to work with DfT Franchise Team in London Chance to influence things for the next 10 years www.emcouncils.gov.uk EMC Strategic Statement Strong private sector job Connecting people to jobs growth and training 20% of GVA Exported Connecting businesses to Strong academic network customers EM population likely to rise by half a million to 5.1 million Access to London by 2030 Connectivity to regional Hubs Biggest growth in university towns & cities - and Corby! Connecting local services 400,000 new homes planned into the Hub towns and cities over next 20 years Growth: Rail Patronage MML carries over 13 Ensure sufficient capacity million passenger p.a. Provide the right quality of train Patronage grown 130% over 15 years Intercity services to London Further 30% growth Regional Express over next 10 years Local Station patronage also grown Minimise journey time, improve significantly connectivity, increase frequency 7 day railway HS2 in the East Midlands EMC leading work on the East Midlands HS2 Growth Strategy Proposed East Midlands Hub Station at Toton will be the most connected HS2 Station out side of London – and classic rail station too Phase 2b Route Announcement imminent – implementation by 2033 The full potential of HS2 will only be realised if HS2 fully integrated with local and long distance classic rail services. Key Regional Priorities #1 Using the Franchise to drive economic growth in line with Midlands Engine objectives Improved long distance connectivity: ‘Nottingham in 90’; ‘Leicester in 60’ Using the ‘6th Train Path’ effectively Modern high quality rolling stock that can make the most of the enhanced infrastructure – including in the future electrification Key Regional Priorities #2 A step change improvement in inter-regional services - towards a ‘Regional Express Network’ Re-mapping/Code Share of key East – West Cross Country Services Stronger local services into local “Hub” Supporting the 7 day economy Provision for incremental service and station enhancements Andrew MacDonald DEPARTMENT FOR TRANSPORT East Midlands Route Network Update on the East Midlands franchise To date: Initial engagement with stakeholders, including East Mids Councils, to understand their requirements for the future franchise Undertaking analysis on a list of options for the franchise Planning for public consultation Engaging with the bidder community and wider industry, including at the East Midlands bidder day Completed the Expression of Interest phase of the project, the following bidders have been successfully shortlisted: 1. Arriva Rail East Midlands Limited, a wholly owned subsidiary of Arriva UK Trains Limited 2. First Trenitalia East Midlands Rail Limited, a joint venture company wholly owned by First Rail Holdings Limited and Trenitalia UK Limited 3. Stagecoach East Midlands Trains Limited, a wholly owned subsidiary of Stagecoach Transport Holdings Limited Likely Invitation to Tender (ITT) structure Delivery Plan Sub-Plan 1. Franchise Management 1.1 Leadership and Sustainability 1.2 Stakeholder partnering and supporting infrastructure delivery 2. Train Service, Rolling Stock and Performance 2.1 Train services 2.2 Rolling stock 2.3 Performance 3. Marketing, fares and ticketing 3.1 Marketing and branding 3.2 Fares, ticketing and revenue protection 4. Customer Experience and Stations 4.1 Customer Experience 4.2 Stations The East Midlands public consultation will contain questions that cover a variety of topics in each of the ITT sub-plans Public consultation The aim of the East Midlands franchise consultation is to seek views from stakeholders to inform the specification of the new franchise, as set out in the ITT. The approach taken to increasing awareness of the consultation will include public consultation events, posters/leaflets at stations, DfT website and twitter. The responses will be collated, assessed and then summarised in a Stakeholder Briefing Document, which will be published alongside the ITT. Input from stakeholders during the public consultation is key to the DfT producing an ITT that meets the needs of passengers and local communities. As detailed above, the consultation will be widely publicised using a variety of media but we would welcome thoughts on: How we can reach the maximum number of stakeholders using existing communication channels of EM Councils members? How we could combine public consultation events with existing forums of EM Councils members? Wherever possible, provide evidence to support your consultation responses as it will help inform the business cases for the franchise Martin Clarke TRANSPORT FOCUS The East Midlands franchise - passenger perspectives Martin Clarke Transport Focus March 2017 East Midlands Trains passenger priorities Priorities for improvement – rank order with index score to 100 Price of train tickets offers better value for money 480 Passengers always able to get a seat on the train 414 Trains sufficiently frequent at the times I wish to travel 225 Free Wi-Fi available on the train 152 Train company keeps passengers informed about delays 152 More trains arrive on time than happens now 143 Less frequent major unplanned disruptions to your journey 130 Accurate and timely information available at stations 126 Well-maintained, clean toilet facilities on every train 113 Inside of train is maintained and cleaned to a high standard 109 Fewer trains cancelled than happens now 109 100 = the average Journey time is reduced 98 Connections with other train services are always good 88 Accurate and timely information provided on trains 88 Less disruption due to engineering works 75 Seating area on train is very comfortable 72 Good connections with other public transport at stations 66 The priorities are shown as an index New ticket formats available 64 averaged on 100. In this case 100 = Train staff have a positive, helpful attitude 50 the average share under the Station staff have a positive, helpful attitude 48 assumption of equal importance of Sufficient space on train for passengers’ luggage 45 all attributes. The number of points Stations maintained and cleaned to a high standard 39 above 100 is equivalent to the ratio Free Wi-Fi available at the station 39 of actual preference share to this Improved personal security on the train 33 theoretical average. So for example Improved personal security at the station 32 150 = 50% more important than More staff available at stations to help passengers 26 average, 300 = three times as There is always space in the station car park 22 important as average, 50 = half as More staff available on trains to help passengers 19 important as average. Reduced queuing time when buying a ticket 18 Safe and secure bicycle parking available at the station 13 Access from station entrance to boarding train is step-free 13 Base: All East Midlands Trains rail passengers n=183 NRPS overall satisfaction by route 100 95 90 85 East Midland Trains Liverpool - Norwich 80 Local Per cent satisfied cent Per London 75 70 East Midlands Liverpool-Norwich Local London (sample size 1026) (sample size 261) (sample size 220) (sample size 545) 83 78 77 88 National Rail Passenger Survey : Spring 2016/Autumn 2016 East Midlands Trains What has the biggest impact What has the biggest impact on overall satisfaction? on overall dissatisfaction? Punctuality/reliability (i.e. the train arriving/departing on time) How train company dealt with these delays Your personal security whilst on board the train The cleanliness of the inside of the train The length of time the journey was scheduled to take (speed) Your personal security whilst on board the train Punctuality/reliability (i.e. the train arriving/departing on time) The provision of information during the journey The comfort of the seating area Ticket buying facilities The length of time the journey was scheduled to take (speed) Sufficient room for all the passengers to sit/stand The ease of being able to get on and off the train Provision of information about train times/platforms The overall station environment Sufficient room for all the passengers to sit/stand Your personal security whilst using that station The cleanliness of the inside of the train The ease of being able to get on and off the train Facilities for car parking Facilities for car parking The availability of staff at the station How request was handled The frequency of the trains on that route The value for money for the price of your ticket