Laporan Keberlanjutan Sustainability Report FAMILY NATION ONE GARUDA INDONESIA DAFTARTable of Contents ISI IKHTISAR LAPORAN KEBERLANJUTAN 59 Rantai Pasokan Sustainability Report Highlights Supply Chain 2 Ikhtisar Kinerja Keberlanjutan 62 Kinerja 2018 Sustainability Performance Highlights 2018 Performance 4 Penghargaan dan Sertifikasi 64 Perubahan Signifikan pada Organisasi Awards and Certification Significant Changes in Organizations 8 Peristiwa Penting 2018 66 Kemitraan Sky Team 2018 Significant Events SkyTeam Partnership LAPORAN DIREKSI KESELAMATAN DAN KEAMANAN ADALAH Board of Directors Report PRIORITAS UTAMA 12 Laporan Direksi Safety and Security are Top Priority Board of Directors Report 68 Keselamatan dan Keamanan Adalah Prioritas Utama Safety and Security are Top Priority TENTANG LAPORAN KEBERLANJUTAN About Sustainability Report INSAN GARUDA INDONESIA UNGGUL DAN 22 Tentang Laporan Keberlanjutan BERINTEGRITAS About Sustainability Report Excellent and Integrity Garuda Indonesia Personnel 78 Insan Garuda Indonesia Unggul dan Berintegritas Excellent and Integrity Garuda Indonesia Personnel PROFIL GARUDA INDONESIA Garuda Indonesia Profile 30 Identitas Perseroan KINERJA MEMBANGGAKAN GARUDA Corporate Identity INDONESIA 32 Sekilas Garuda Indonesia Satisfying Performance of Garuda Indonesia Garuda Indonesia at a Glance 94 Kinerja Membanggakan Garuda Indonesia 35 Rekam Jejak Perubahan Nama Garuda Indonesia Satisfying Performance of Garuda Indonesia Name Change Record of Garuda Indonesia 36 Perjalanan Garuda Indonesia Sebagai Maskapai Kebanggan Negeri GARUDA INDONESIA PEDULI TINGKATKAN Journey of Garuda Indonesia as the Pride of National KUALITAS HIDUP MASYARAKAT Airline Garuda Indonesia Peduli Increases Quality of 38 Visi, Misi, Strategi dan Nilai Perusahaan Community’s Life Vision, Mission, Strategy, and Corporate Value 100 Garuda Indonesia Peduli 39 Bidang Usaha Garuda Indonesia Peduli Line of Business 40 Produk dan Jasa Layanan Products and Services GARUDA INDONESIA GREEN AIRLINE 41 Profil Armada Garuda Indonesia Green Airline Fleet Profile 112 Garuda Indonesia Green Airline 42 Pengembangan Armada Garuda Indonesia Green Airline Fleet Development 44 Pangsa Pasar Garuda Indonesia Market Share of Garuda Indonesia TATA KELOLA BERKELANJUTAN GARUDA 45 Kantor Cabang Garuda Indonesia INDONESIA Branch Office of Garuda Indonesia Garuda Indonesia Sustainability Governance 56 Komposisi Kepemilikan Saham Garuda Indonesia 122 Tata Kelola Berkelanjutan Garuda Indonesia Shareholders Structure Garuda Indonesia Garuda Indonesia Sustainability Governance 57 Daftar Entitas Anak dan Entitas Asosiasi List of Subsidiaries and Associates REFERENSI INDEKS 57 Skala Organisasi GRI STANDARDS (GRI 102-55) Organization Scale Referensi Indeks GRI Standards [GRI 102-55] 58 Keterlibatan Garuda Indonesia di Organisasi/Asosiasi Garuda Indonesia Involvement in Organization/ Association 01 Ikhtisar Laporan Keberlanjutan Sustainability Report Highlights PT Garuda Indonesia (Persero) Tbk Laporan Keberlanjutan 2018 Sustainability Report Ikhtisar Kinerja Keberlanjutan Sustainability Performance Highlights Dalam USD penuh (kecuali dinyatakan lain) / In full amount of USD (unless stated otherwise) Ekonomi / Economy 2014 2015 2016 2017 2018 Distribusi Manfaat Pada Ekonomi Indonesia / Distribution of Benefit to the Economy of Indonesia Penyaluran Pemberdayaan Ekonomi (USD) / Distribution of Economic 18.950.974.687 3.256.805.583 7.688.800.570 7.467.539.190 5.552.233.426 Empowerment (USD) Pemasok (USD) / Suppliers (USD) 3.559.997.794 3.102.317.745 3.170.901.643 3.540.737.186 3.686.125.869 Remunerasi Pegawai (Gaji Dan Tunjangan) (USD) / Employee 482.474.387 436.668.143 550.649.917 552.971.095 544.348.334 Remuneration (Salary and Allowances) (USD) Manfaat Pensiun Untuk Karyawan Yang Pensiun Pada Tahun Berjalan 190.327.180 177.519.224 116.009.808 133.234.680 133.234.680 (IDR) / Pension Benefit for Retired Employees in the Current Year (IDR) Pajak Yang Dibayarkan Kepada Pemerintah (USD) / Taxes Paid to 163.325.342 194.064.275 241.139.592 228.310.720 183.843.206 Government (USD) Laba (Rugi) Sebelum Pajak (USD) / (456.453.104) 106.660.147 17.790.700 (158.180.637) 19.009.608 Profit (Loss) Before Tax (USD) Laba (Rugi) Bersih Tahun Berjalan (USD) / (368.911.279) 77.974.161 9.364.858 (213.389.678) 5.018.308 Net Profit (Loss) for the Current Year (USD) Sosial / Social 2014 2015 2016 2017 2018 Jumlah Pegawai / Total Employees 8.488 8.248 7.988 7.645 7.946 Pegawai Laki-Laki / Male Employees 4.225 4.076 4.027 3.774 3.731 Pegawai Perempuan / 3.839 4.172 3.961 3.871 4.125 Female Employees Jam Pelatihan / Training Hours 1.095.707 657.933 625.118 820.033 928.587 Biaya Pelatihan (Juta Rupiah/ Karyawan) / Training Cost (Million 20,3 25,6 7,9 7,6 11,4 Rupiah/Employee) Peserta Pelatihan (orang) / 36.290 8.248 7.125 5.975 20.206 Training Participants (people) Incident Rate (%) 0,29 0,43 0,33 0,32 0,28 Investasi Masyarakat / Community Investment Mitra Binaan (Mitra) / 5.151 5.155 5.174 4.992 5.002 Fostered Partners CSR GA Group (IDR) 9.997.657.468 4.704.109.959 3.158.357.633 4.023.539.335 5.058.852.256 Program Kemitraan dan Program Bina Lingkungan (IDR) / Partnership 9.576.291.207 1.228.607.250 17.224.004.323 6.166.963.804 3.723.591.844 Program and Community Development Program (IDR) Lingkungan / Environment 2014 2015 2016 2017 2018 Konsumsi Energi / Energy Consumption Pemakaian Air (M3) Kantor Pusat / 99.745 88.078 64.761 75.741 84.254 Water Usage (M3) in Head Office Penggunaan Listrik (watt) Kantor Pusat / Electricity Usage (watt) in 12.863.941 12.873.716 10.023.936 9.853.747 10.943.632 Head Office Fuel Conservation 1. Fuel Conservation Program (liter) 18.510.807 26.113.412 41.780.000 39.870.000 34.685.603 2. Fuel Conservation Program in CO2 45.800.000 65.254.000 104.210.000 99.540.000 86.589.138 (Kilogram) 3. Jumlah Penggunaan Bahan Bakar (Juta Liter) / Total Fuel Burn 1.796,64 1.853,65 2.057,22 2.147,86 2.176,07 (Million Liter) 2 PT Garuda Indonesia (Persero) Tbk Laporan Keberlanjutan 2018 Sustainability Report 3 PT Garuda Indonesia (Persero) Tbk Laporan Keberlanjutan 2018 Sustainability Report 4 PT Garuda Indonesia (Persero) Tbk Laporan Keberlanjutan 2018 Sustainability Report Penghargaan dan Sertifikasi Awards and Certifications Penghargaan Awards Internasional/ Date Kategori / Domestik / Tanggal / Category International/ Award Special Title From Domestic Certificate of 25 Januari 2018 / Appreciation Warta Top 5 Prestige Brand in Air Business Domestic Warta Ekonomi January 25, 2018 Ekonomi “Perspektif Transportation Category baru bisnis & Ekonomi” 26 Januari 2018 / ASEAN Tourism Business International 31st ASEANTA Awards Best ASEAN Airline Program January 26, 2018 Association LACP (League Vision Awards 2016/17 19 Februari 2018 / Investor of American International Annual Report Gold Award February 19, 2018 Relations Communications Competition Professional) LACP (League Vision Awards 2016/17 19 Februari 2018 / Investor Top 100 Reports Worldwide of American International Annual Report February 19, 2018 Relations (ranking 73) Communications Competition Professional) 8 Maret 2018 / Indonesia Branding Gold Champion. Campaign : Commercial Domestic MarkPlus, Inc. March 8, 2018 Campaign of the Year #AyoLiburan. Category : Digital Gold Champion. Campaign : 8 Maret 2018 / Indonesia Branding Commercial Domestic #AyoLiburan. Category : Below MarkPlus, Inc. March 8, 2018 Campaign of the Year The Line Silver Champion. Campaign : 8 Maret 2018 / Indonesia Branding Commercial Domestic #AyoLiburan. Category: Above MarkPlus, Inc. March 8, 2018 Campaign of the Year The Line 9 Maret 2019 / Indonesia Wow Brand Gold Champion. Category : Commercial Domestic MarkPlus, Inc. March 9, 2018 2018 Airline. Trip Advisor 2018 9 April 2018 / Services International Travellers Choice The Best Airline in Indonesia Trip Advisor April 9, 2018 Awards Trip Advisor 2018 9 April 2018 / Top 10-Travelers’ Choice Services International Travellers Choice Trip Advisor April 9, 2018 Winner, Major Carriers - Asia Awards Trip Advisor 2018 9 April 2018 / Top 10 Travelers’ Choice Services International Travellers Choice Trip Advisor April 9, 2018 Winner, Economy Class - Asia Awards 1st winner The Best Inhouse Grid Story Factory 11 April 2018 / Indonesia Content Commercial Domestic Magazine in State Owned dan Grid Voice April 11, 2018 Marketing Awards Enterprises Category Kompas Gramedia Apresiasi Program Best Partnership Program and 30 April 2018 / Kemitraan dan Bina Community Development CSR Domestic Warta Ekonomi April 30, 2018 Lingkungan Indonesia in Transportation and 2018 Warehousing Category Gold Winner-The Most 2 Mei 2018 / BUMN Marketeers Commercial Domestic Promising Company in Tactical MarkPlus, Inc. May 2, 2018 Awards 2018 Marketing, Kategori Perusahaan Gold Winner-The Most 2 Mei 2018 / BUMN Marketeers Promising Company in Commercial Domestic MarkPlus, Inc. May 2, 2018 Awards 2018 Branding Campaign, Kategori Perusahaan Silver Winner-Promising 2 Mei 2018 / BUMN Marketeers Commercial Domestic Company in Strategic MarkPlus, Inc. May 2, 2018 Awards 2018 Marketing, Kategori Perusahaan Bronze Winner-Promising 2 Mei 2018 / BUMN Marketeers Commercial Domestic Company in Marketing 3.0, MarkPlus, Inc. May 2, 2018 Awards 2018 Kategori Perusahaan Top 5 Indonesia Most 9 Mei 2018 / Indonesia Most Admired Business Domestic Admired Companies 2018 in Warta Ekonomi May 9, 2018 Companies Transportation Category 29 Juni 2018 / Warta Ekonomi Top 100 Business Domestic Best in Transportation Industry Warta Ekonomi June 29, 2018 Enterprises 2018 5