London Overground Station Design Idiom Station Design Contents Introduction Station Planning Station Identity Station Station Equipment Appendix and Foreword and Design Accommodation Supporting Info The success of this winning formula has been clearly evident. Passenger numbers are up by 400% on some parts of the network and customer satisfaction levels amongst the highest in the country. However, with this success comes increased demand and we are not complacent. The majority of the network dates from Victorian times and whilst our forebears left us a fantastic legacy we need to plan for the future. Since its inception, London Overground has set With London’s population set to hit 10 million by a new benchmark for suburban rail services in 2030, to maintain London Overground’s status as a London. world class railway further investment will be needed in technology, capacity and people to ensure we are In 2007 when TfL took on the operation of the ready for the challenges that lie ahead. Silverlink franchise the stations were run down, the trains old and dirty and the service unreliable. This document sets out our aspirations for how we want the stations on our network to evolve in future Upon takeover we made immediate changes; stations and defines good quality architecture and functionality and trains were deep cleaned, staff appeared at that is befitting of London Overground, its staff and all stations. A real focus was made on operational customers. It realises the importance of embracing performance to improve the service to our new the communities the London Overground network customers. serves whilst ensuring the universally recognised TfL brand and principles provide a common thread Further investment followed swiftly with the throughout. rebuilding and incorporation of the East London line into the network, a programme of station upgrades Mike Stubbs for the legacy stations and a fleet of 57 new state- Director of London Overground of-the art trains. Lastly, in 2012 construction was completed enabling the East and South London lines to be linked realising the long term goal of creating an orbital railway around London. LS00-ALLW-MPM-DEB-RFL-00001 Station Design Contents Introduction 1.0 Station Planning and Design Vision 4.0 Station Equipment and Products 1.1 The Design Vision - The Street 4.1 Clutter-free and Legible Spaces 1.2 From Platform to Pavement 4.2 Automatic Ticket Gates 1.3 The Design Challenge 4.3 Ticket Vending Machines 1.4 Capacity for Growth 4.4 CCTV, CIS, PA and Help Points 1.5 Emerging Technology 4.5 Poster Boards and Advertising 1.6 Station Staff 4.6 Signage 1.7 Accessible Station Design 4.7 Securing the Station 1.8 Sustainable Station Design 4.8 Lighting Design 1.9 Principles of Construction and 4.9 Specifying Products Maintenance 5.0 Appendix and Supporting Information 2.0 Station Identity 5.1 LO Station Design Type Map (A2 Size) 2.1 Localness and Londoness 5.2 Bibliography 2.2 Identity and Heritage 5.3 Images 2.3 Location and Community 2.4 Local Neighbourhood 2.5 Station Design Type Map 2.6 Station Design Type Flashcards 3.0 Station Accommodation 3.1 Customer Support Area 3.2 Customer Service Desk 3.3 Modular Wall 3.4 Station Retail 3.5 Station Staff Accommodation 3.6 Customer Facilities LS00-ALLW-MPM-DEB-RFL-00001 Introduction 1 Contents Introduction Station Planning Station Identity Station Station Equipment Appendix and and Design Accommodation Supporting Info 0.1.1 Shoreditch High Street Overground Station LS00-ALLW-MPM-DEB-RFL-00001 Introduction 2 Introduction The London Overground Design Idiom helps define The LO Design Idiom responds to anticipated changes The concept of stations as part of the street network TfL’s aspirations in continuing to provide stations of in the rail environment. Passenger numbers are helps to promote ‘Londoness’ as defined by the London Overground - consistently high quality that both respects the value projected to rise, while changes in technology will London Underground Design Idiom.1 London is Key Facts that a station brings to the local neighbourhood, and impact on passengers’ expectations and the way they made up of many different villages that have become maintains a strong identity that passengers recognise behave. For example, ticket sales from ticket office connected and are now linked by the TfL network. as a world class service. windows have decreased dramatically and continue The street vision helps to maintain the stations’ local • London Overground currently to fall. Station staff will need to adopt new roles to identities whilst connecting them to the London-wide serves 83 Stations TfL established the London Overground network reflect this. network. in 2007 and have since carried out investments that accommodate longer trains and platforms, The LO Design Idiom illustrates how station buildings The LO Design Idiom provides an opportunity to and completed a number of significant station on the London Overground network are to be designed rethink the role of the London Overground station as • It travels through 21 London enhancement projects. Ongoing investment will to adapt to these changes. The buildings must have a facilitator for daily life in London. As well as being Boroughs, as well as Southern enable work to be carried out to station buildings the capacity to accommodate future demand. They a busy transport hub, it can be used as a place for Hertfordshire on the network, allowing them to support projected must support the latest technology and be flexible passengers to orientate themselves or simply a place growth over the next 15 years. enough to accept new emerging technologies. They to wait and meet. If this is achieved, the station must also provide support to station staff as they becomes a key node in the urban streetscape and the • 136 million people used Our vision is to bring all the London Overground adopt new roles and provide new services. point of connection between street and rail; between stations together as a single service, using the concept platform and pavement. the London Overground in of station buildings being a continuation of the street. bpr architects have supported TfL in the preparation 2013/14, compared to 33 Stations provide a connection between a passenger’s of this station design idiom. Its purpose is to journey on the street and the train service. The LO provide support to designers and contractors in the million in 2008/09 Design Idiom shows how station buildings can be development of refurbishment or redevelopment designed to continue the journey from platform to schemes for London Overground stations. the pavement and thus reinforcing the station’s role as part of the local neighbourhood. Station Planning & Design 3 Contents Introduction Station Planning Station Identity Station Station Equipment Appendix and 1 2 3 4 5 6 7 8 and Design Accommodation Supporting Info NOTES - LEGEND: THIS IMAGE IS FOR ILLUSTRATIVE PURPOSES ONLY. ADJACENT PROPERTY HAS BEEN SHOWN FOR INFORMATION. REFER TO DRAWING LSWF-EN31-EAR-DPL-AEC-00342 FOR APPLICATION SITE BOUNDARY AND SCOPE A A B B C C D D E E 1.0.1 The station and the street - West Hampstead Overground Station TfL - CAD COMPLIANCE CHECK COORDINATES TO LONDON SURVEY GRID, PROJECT © CROWN COPYRIGHT AND DATABASE DO NOT SCALE REV DATE CHECKED CHECKED BY PROJECT LEVEL DATUM IS LONDON OVERGROUND RIGHTS - 2012 ORDNANCE SURVEY - 100035971 100 METRES BELOW NEWLYN DATUM. DISTORTION CAN OCCUR BPR INTERNAL PROJECT REF: 13029-02 BPR INTERNAL FILE REF: p03 LOSTAT West Hampstead Station Redevelopment NAME DATE TITLE SUITABILITY DRAWN / F AMENDED sl 01/03/15 F BY PROPOSED VIEW A ENG spc 01/03/15 CHECK BY STREET PERSPECTIVE FROM SOUTH review] CAD CHECK BY S0 STATUS [for APPROVED SHEET SCALE BY A01 20/03/15 Visual updated to match new planning proposals sl spc 1of 1 DRAWING SHEET SIZE = A3 n/a FR LS00-ALLW-MPM-DEB-RFL-00001 A02 20/04/15 General update following design meeting 14/04/15 sl spc A03 08/05/15 Revised projecting wall at entrance. Revised heights of high level red brick and white glazed brick bands sl spc LSWH - EN31 - EAR - DSK - AEC - 00361 A03 $DATE$ $TIME$ $USER$ $FILE$ REV DATE DESCRIPTION BY CHK APP AUTH SIGNATURE: DRAWING NUMBER REVISION 1 2 3 4 5 6 7 8 Station Planning & Design 4 IN THIS SECTION YOU WILL: • Learn about ‘The Street’ concept and vision • Appreciate that station design extends ‘from platform to pavement’ • Understand the design challenges • Understand the principles of designing to 1.0 Station Planning and Design Vision accommodate growth • Appreciate the advances in technology and how this changes passengers’ expectations and staff roles The Street • Understand the principles of accessible station London Overground stations will be designed so that they become a part of design the local street network • Understand the principles of sustainable station design • Identify the principles of construction and maintenance Station Planning & Design 5 Contents Introduction Station Planning Station Identity Station Station Equipment Appendix and and Design Accommodation Supporting Info 1.1.1 The street concept sketch LS00-ALLW-MPM-DEB-RFL-00001 Station Planning & Design 6 Station Planning & Design 1.1 The Design Vision - The Street Our vision is that stations will become part of the It is important to recognise the value local local street network. communities place on their stations. The majority of people make use of their local station buildings, The concept of ‘The Street’ will strengthen the TfL with many of them using them every working day brand as a world class transport system, by reinforcing of the week. Station buildings should therefore be the identity of the whole London Overground important local landmarks.