Transit and Bus Committee Meeting October 2019 Committee Members S. Feinberg, Committee Chair S. Metzger A. Albert H. Mihaltses N. Brown R. Mujica R. Glucksman J. Samuelsen D. Jones L. Schwartz L. Lacewell V. Vanterpool R. Linn Frontline employees and Subways officials (pictured) joined MTA New York City Transit President Andy Byford and Senior Vice President of Subways Sally Librera on September 12 at Fulton Transit Center to announce that weekday on-time subway performance reached 84% in August, up 14% from the same time last year. New York City Transit and Bus Committee Meeting 2 Broadway, 20th Floor New York, NY 10004 Monday, 10/21/2019 10:00 AM - 1:00 PM ET 1. PUBLIC COMMENT PERIOD 2. APPROVAL OF MINUTES – SEPTEMBER 23, 2019 September Meeting Minutes - Page 4 3. COMMITTEE WORK PLAN Committee Work Plan - Page 16 4. PRESIDENT'S REPORT a. Customer Service Report i. President's Commentary President's Commentary - Page 24 ii. Subway Report Subway Report - Page 26 iii. NYCT, MTA Bus Reports NYCT, MTA Bus Report - Page 54 iv. Paratransit Report Paratransit Report - Page 76 v. Accessibility Update Accessibility Update - Page 90 vi. Strategy & Customer Experience Report Strategy & Customer Experience Report - Page 92 b. Safety Report Safety Report - Page 99 c. Crime Report Crime Report - Page 104 d. NYCT, SIR, MTA Bus Financial & Ridership Reports Financial and Ridership Reports - Page 121 e. Capital Program Status Report Capital Program Status Report - Page 168 5. PROCUREMENTS Procurement Cover, Staff Summary & Resolution - Page 179 a. Non-Competitive (none) b. Competitive MTA Bus Competitive Action - Page 184 NYCT Competitive Actions - Page 187 c. Ratifications NYCT Ratifications - Page 193 6. ACTION ITEM: FINDINGS STATEMENT FOR JAMAICA BUS DEPOT RECONSTRUCTION Action Item: FEIS Jamaica Bus Depot Reconstruction - Page 197 7. STANDARD FOLLOW UP REPORTS a. MetroCard Report MetroCard Report - Page 209 b. Customer Satisfaction Report, 3rd Qtr 2019 Customer Satisfaction Report, Subways - Page 214 Customer Satisfaction Report, Buses - Page 238 8. OUTSTANDING BUSINESS (No Materials) 9. EXECUTIVE OFFICE CONTACT INFORMATION Contact Information - Page 263 Minutes of Regular Meeting Committee on Operations of the MTA New York City Transit Authority, Manhattan and Bronx Surface Transit Operating Authority, Staten Island Rapid Transit Operating Authority, Capital Construction Company and Bus Company September 23, 2019 Meeting Held at: Metropolitan Transportation Authority Two Broadway New York, New York 10004 10:00 AM The following Members were present: Hon. Sarah Feinberg, Committee Chair Hon. Andrew Albert Hon. Randolph Glucksman Hon. Rhonda Herman Hon. David Jones Hon. Linda Lacewell Hon. Robert Linn Hon. Susan Metzger Hon. Haeda Mihaltses Hon. Robert Mujica Hon. Lawrence Schwartz Hon. Veronica Vanterpool Also present were: Andy Byford, President Joel Andrews, Vice President, EEO and Diversity Craig Cipriano, Acting President, MTA Bus Company/Senior Vice President, NYCT Department of Buses Michael Cosgrove, Vice President, Paratransit Edward Delatorre, Chief, NYPD Transit Bureau Robert Diehl, Senior Vice President, Safety and Security Department Alex Elegudin, Senior Advisor for Systemwide Accessibility David Farber, Acting General Counsel Gwen Harleston, Deputy Director of Compliance, MTA Bus Janno Lieber, MTA Chief Development Officer, President, MTA Capital Construction Patricia Lodge, Vice President, Human Resources Frank Jezycki, Executive Vice President and Chief Operating Officer, Subways Robert Lai, Assistant Chief Officer, MTA Bus Sally Librera, Senior Vice President, Subways Judith McClain, Acting Chief, Operations Planning Pat Imbro, Assistant Vice President, Strategy and Customer Experience Tim Mulligan, Senior Vice President, Operations Support Jaibala Patel, Chief Financial Officer, Office of Management and Budget ________________________________________________________________________________ Master Page # 4 of 263 - New York City Transit and Bus Committee Meeting 10/21/2019 Stephen Plochochi, Senior Vice President, Procurement & Supply Chain Deborah Prato, Senior Vice President, Chief People Officer Patrick Warren, Chief Safety Officer Alok Saha, Acting Senior Vice President, Capital Program Management I. Award Presentation President Byford presented Employee Heroism Awards to Larry Moreno, a Transit Authority train operator, and Anthony Mannino, a Transit Authority signal maintainer, for their heroism on August 7, 2019, when Mr. Mannino responded to a woman on the tracks and flagged the approaching train, and Mr. Moreno quickly activated the train’s brakes to prevent a collision. Ms. Librera presented an Employee Heroism Award to Eric Boyo, a Transit Authority train operator, for his heroism on July 29, 2019 when Mr. Boyo stopped the train to prevent a fatal collision with a woman on the tracks. II. Opening Remarks Chair Feinberg opened the meeting by praising the proposed MTA 2020-2024 Capital Plan for its significant investment in the NYCT system and agency. She noted the proposed Capital Plan has an aggressive timeline for accessibility improvements. Chair Feinberg emphasized that the Board Members take accessibility concerns very seriously and have been advocating for increased accessibility access for those in wheelchairs, with visual impairments, with strollers, or other accessibility issues. Chair Feinberg expressed concern that NYCT pays significant sums for projects, though they are still often completed behind schedule and overbudget. While a cost containment working group previously looked at the issue, given that the problem is ongoing, Chair Feinberg stated it is worthwhile to reassess the contributing factors. As an example, Chair Feinberg highlighted that the installation of elevators in NYCT is approximately two to four times more expensive than in any other transit system. Chair Feinberg invited any interested Committee Members to join this effort. Chair Feinberg stated that she is proud of how NYCT buses will be treated in the proposed Capital Plan. She noted that NYCT has been vigilant in equipping buses with cameras to capture bus lane violators and is pleased with the commitment to expanding the use of cameras and bus lanes. The substantial investment in hybrid buses was also noteworthy. Chair Feinberg expressed her commitment to ensuring a transparent Committee and emphasized her willingness to speak to and meet with members of the public, as well as local and state officials, to obtain their opinions on transit-related issues. She stressed that the public has ample opportunity to voice its opinions on the proposed Capital Plan prior to its execution, given that the Capital Plan will proceed to CPRB if approved by the Board and additional time thereafter until its implementation. Chair Feinberg noted that the proposed Capital Plan assumes that there will not be another Hurricane Sandy or other catastrophic event, and that the transit system will ________________________________________________________________________________ Master Page # 5 of 263 - New York City Transit and Bus Committee Meeting 10/21/2019 behave as expected; changes to the Capital Plan may be required to respond to real- time events. Lastly, Chair Feinberg addressed public concerns regarding recent service changes on the B46 route. She stated that those supporting the service changes have highlighted the increased capacity during morning rush hour while those opposed categorized the changes as drastic service cuts. The Committee has a crucial role to provide NYCT with guidance and support on what service cuts are appropriate or where service should be maintained. Noting her intention was not to micromanage those running daily operations, Chair Feinberg stated her intent was to be helpful on any service change decisions given that the Committee Members are held accountable by Governor Cuomo, Mayor DeBlasio, and the public. Chair Feinberg also highlighted her extensive discussions of quality-of-life issues on the subway system with Governor Cuomo and President Byford to ensure that customers have a safe and secure experience that is as clean and sanitary as possible. She emphasized the need for a no-tolerance policy regarding sexual assaults, groping, graffiti, hate crimes, pickpocketing, burglaries, and other crimes on the subway. With respect to homelessness, Chair Feinberg remarked that individuals are currently using the transit system as a de facto shelter, which is not safe for those individuals nor is it an appropriate place for them to find a home. Chair Feinberg praised President Byford, Mr. Warren, the Transit Police Officers, and the NYPD for their assistance with addressing homelessness in the subway system. III. Public Speakers There were eleven public speakers. A video recording of the meeting produced by the MTA and maintained in MTA records contains the content of speakers’ statements. IV. Minutes and Work Plan Upon motion duly made and seconded, the Committee approved the minutes of the July 22, 2019 meeting of the MTA New York City Transit Authority, Manhattan and Bronx Surface Transit Operating Authority, Staten Island Rapid Transit Operating Authority, Capital Construction Company and Bus Company. The Work Plan was modified to reflect that the semi-annual Service Quality Indicators Report has been superseded by the Quarterly Customer Satisfaction Report. V. Agenda Items President Byford delivered the President’s Report. A. Customer Service Operations Report Prior to delivering the Subway Report, Sally Librera,