Any updates are to be emailed to our Head Office at least three weeks prior to the course date. Patient Communication and Motivation The secrets to unlocking their recovery potential Tutor: Christopher Lewis Duration: 1 Day Course Description This course will give you new understandings and personal skills that will enable you to connect with all your patients and to be able to communicate in their language. With this new knowledge you will see an increase in patient motivation and a decrease in the conflict that can sometimes arise as a result of their treatment. Training aims and objectives • The training will improve you self-awareness with regards to what motivates you and the impacts this has on your behaviour. • You will get a better understanding of patient behaviour and the reasons behind it. • You will learn how to utilise your team’s strengths for more effective working practices and we will also identify possible weaknesses. • You will improve communication with both your patients and your team. • You will gain an understanding of how you can motivate your patients to a more successful recovery and how to build better rapport with them. • The training will give you a better understanding of how you behave in conflict situations. • The training will give you an understanding of how to handle patient conflict resulting from their treatment and how to manage this interaction. How do you see that this course will enhance Clinical / Business / Diversification skills and increase potential market share / clinic turnover: Being able to understand the patient and identify personality traits. Also help with team dynamics ion the workplace Aims and Learning outcomes On completion of the course, participants should be able to: - The training will improve you self awareness with regards to what motivates you and the impacts this has on your behaviour. - You will get a better understanding of patient behaviour and the reasons behind it. - You will learn how to utilise your team’s strengths for more effective working practices and we will also identify possible weaknesses. - You will improve communication with both your patients and your team. - You will gain an understanding of how you can motivate your patients to a more successful recovery and how to build better rapport with them. - The training will give you a better understanding of how you behave in conflict situations. - The training will give you an understanding of how to handle patient conflict resulting from their treatment and how to manage this interaction. Recommended reading/links - Elias Porter: http://www.personalstrengths.us/index.php/en/ra-theory/about-the-author - Carl Rogers- Client-Centred Therapy: Its Current Practice, Implications and Theory - Carl Rogers- On becoming a person: A therapist’s view of psychotherapy - Erich Fromm- Man for himself: An inquiry into the psychology of ethics - Strength Deployment Inventory ®: http://uk.personalstrengths.com/sdi.php?id=104 Biography: Chris is a highly trained, dedicated, successful and highly experienced development trainer with over a decade’s experience in training and team dynamics. SEP11 Any updates are to be emailed to our Head Office at least three weeks prior to the course date. Chris is a former member of the Royal Air Force team development training team based at the Defence College of Aeronautical Engineering in Shropshire. At the college he was responsible for delivering cross-spectrum training to delegates from senior executive to junior engineer level. The majority of the training at the college involved leadership, management, coaching and mentoring, high performance team development, and conflict management. With his high profile within the college, Chris was selected for the college’s "Behaviour and Performance Development" team, responsible for mentoring training, the advanced instructional techniques course and the MODs train-the-trainer courses. Following a successful and productive tour at the College, Chris was then selected for the RAF’s Community Outreach Team where he worked as a motivational speaker and lead trainer across the North West, North Wales and Cheshire. Chris is experienced and qualified in many fields which include; Performance Coaching, Life Coaching, Management Coaching and Mentoring, Neuro-Linguistic Programming, Belbin® Team Roles, Transactional Analysis and has numerous Adventure Training qualifications. Chris is a also a Certificated Practitioner of the Strength Deployment Inventory Time Table of the day: Content Method Time 9.00hrs Coffee and Registration 9.30hrs Welcome and Introductions Facilitation Setting the Scene Route map for the Day 10.00hrs Robin Hood exercise … Exercise in Groups Exercise in groups to examine personal perception and how it could impact on others 10.30hrs SDI introduction and completion Facilitation and Individual work Participants complete the SDI individually 11.00hrs BREAK 11.20hrs SDI Theory Facilitation - trip round - Personal positions plotted Exercises in Teams and as - Personal strengths and Overdone individuals Strengths - Speaking the Language! 12.30hrs LUNCH 13.30hrs Conflict Resolution Facilitation and Individual work SDI conflict triggers, styles and sequences - theory explained - Personal positions plotted - Implications for team working 14.30hrs Conflict Resolution Strategies Exercise in conflict families - Early warning signs - Most productive behaviours - Least Productive behaviours Group work on Strategies for productive conflict resolution with each value system 15.00hrs BREAK 15.15hrs Group discussion to consolidate how patient Group exercise and plenary communication can be improved and future strategies discussion to maintain patient motivation 16.15hrs Review of the Day Facilitation and individual work Actions and Key learning’s 16.45hrs CLOSE SEP11 .