REQUEST FOR PROPOSALS FOR OPERATION OF UNION STATION, VAN NUYS, AND ORANGE LINE FLYAWAY BUS SERVICE Release Date: November 20, 2014 Pre-Proposal Conference: December 2, 2014 at 1:30 p.m. Pacific Time Los Angeles World Airports Administration West Building 7301 World Way West, Room 420 Los Angeles, CA 90045 Deadline for Submission of Questions/Requests for Clarification: Submit all questions and requests for clarification in writing to [email protected] no later than 3 p.m. Pacific Time on December 10, 2014 Proposal Due Date: January 22, 2015 no later than 3 p.m. Pacific Time at: Commercial Development Attn: Christine Kalamaros 6053 W. Century Blvd., Suite 400 Los Angeles, CA 90045 1 TABLE OF CONTENTS SECTION 1 – GENERAL INFORMATION ................................................................... 3 A. THE OPPORTUNITY .............................................................................. 3 SECTION 2 – BACKGROUND INFORMATION .......................................................... 4 A. LAWA ..................................................................................................... 4 B. DESCRIPTION OF LAX ......................................................................... 4 C. DESCRIPTION OF FLYAWAY FACILITIES ........................................... 4 D. FLEET .................................................................................................... 5 E. FARES ................................................................................................... 5 F. CURRENT SERVICE LEVELS ............................................................... 6 G. ADDITIONAL DATA AND INFORMATION ............................................. 6 SECTION 3 – THE AGREEMENT WITH LAWA .......................................................... 7 A. TERM OF THE AGREEMENT ................................................................ 7 B. COMPENSATION TO FLYAWAY OPERATOR ...................................... 7 C. COLLECTION AND DELIVERY OF LAWA REVENUE........................... 8 D. EXPECTED SERVICE LEVELS ............................................................. 8 E. FACILITIES AVAILABLE TO PROPOSER ............................................. 9 F. AGREEMENT EXECUTION ................................................................. 10 SECTION 4 – PROPOSAL EVALUATION PROCESS .............................................. 11 A. EVALUATION CRITERIA ..................................................................... 11 SECTION 5 – INSTRUCTIONS TO PROPOSERS ..................................................... 13 A. GENERAL INSTRUCTIONS ................................................................. 13 B. PROPOSAL BOND .............................................................................. 13 C. PRE-POSAL CONFERENCE ............................................................... 14 D. SUBMISSION OF QUESTIONS ........................................................... 14 E. VERIFICATION OF PRIOR CITY CONTRACTS .................................. 14 F. CONTRACT AWARD............................................................................ 15 G. VALIDITY OF PROPOSALS ................................................................ 15 H. INSTRUCTIONS FOR PART ONE OF THE SUBMITTAL .................... 15 SECTION 6 – ADMINISTRATIVE REQUIREMENTS ................................................. 26 LIST OF ATTACHMENTS ......................................................................................... 27 2 SECTION 1 – GENERAL INFORMATION A. THE OPPORTUNITY Los Angeles World Airports (LAWA), a department of the City of Los Angeles (City), is seeking proposals from qualified transportation providers for the operation of LAWA’s FlyAway scheduled bus service between Los Angeles International Airport (LAX) and three locations: 1) Los Angeles Union Station (Union Station); 2) Van Nuys FlyAway Bus Terminal (Van Nuys); and 3) Metro Orange Line Woodley Station (Orange Line) which, subject to required approvals, will be a new FlyAway site along the Van Nuys FlyAway route. The successful Proposer from this Request for Proposals (RFP) will be responsible for providing scheduled bus service, selling tickets, establishing and providing revenue control procedures, deploying a bus fleet, and staffing the operation. LAWA’s goal, through this RFP, is to award an Operating Agreement (Agreement) to a qualified and experienced proposer with a proven track record of providing excellent transportation service and a positive passenger experience while minimizing LAWA’s costs to provide the service. By combining the three FlyAway sites under one Agreement, LAWA expects the Flyaway Operator to optimize operational efficiency, including better utilization of fleet, staff and resources, which will ultimately result in an improved customer experience and lower cost of service to LAWA. As described in the Agreement, the contractor (FlyAway Operator) will remit all revenue from the sale of tickets and passes to LAWA. The FlyAway Operator will invoice LAWA on a monthly basis: 1) a fixed management fee; 2) a fee per each completed trip, less penalties for service shortfalls; and 3) approved pass-thru costs for transaction processing. This RFP provides specific instructions regarding proposal format and other requirements. Pertinent data about the specific operations and LAX are also included. 3 SECTION 2 – BACKGROUND INFORMATION A. LAWA LAWA is a financially self-sufficient, proprietary department of the City of Los Angeles. LAWA operates, maintains and develops LAX, LA/Ontario International Airport, and Van Nuys Airport. LAWA is controlled by the Board of Airport Commissioners (Board), a seven-member board appointed by the Mayor subject to approval by City Council. B. DESCRIPTION OF LAX In 2013, LAX ranked as the sixth busiest passenger airport in the world with more than 67 million total passengers. LAX is the second busiest origination and destination airport in the world. Historical passenger traffic statistics for all LAX terminals and airlines may be found at the LAWA Web Site: http://www.lawa.aero/welcome_lax.aspx?id=798. LAX occupies approximately 3,500 acres and is located approximately 15 miles southwest of the Los Angeles central business district. The terminal complex features nine passenger terminals connected by a U-shaped two-level roadway. The upper-level roadway is designated as the departure-level and provides access to each terminal. The lower-level roadway is designated as the arrivals level and also provides access to each terminal and parking structures. FlyAway bus service is currently provided at sixteen locations on the airport roadway: eight stops for drop-off only on the upper level and eight stops for pick-up only on the lower lever. C. DESCRIPTION OF FLYAWAY FACILITIES Union Station: Union Station FlyAway service operates from Patsaouras Transit Plaza (Transit Plaza) located within the Union Station facility at 810 North Vignes Street in Los Angeles, as depicted in Attachment A. The Transit Plaza includes a FlyAway bus bay for the dropping off and picking up of passengers, a passenger waiting area, and a multi-story parking facility. There is currently a ticket kiosk available for Flyaway operations and seven Metrolink-operated ticket vending machines (TVM) located near the Transit Plaza from which FlyAway passes may be purchased. Custodial, security, and parking management services are provided by Los Angeles Metropolitan Transportation Authority (MTA) as well as vending and concession opportunities. The availability and use of Union Station facilities are limited and subject to the terms of the Right of Entry agreement between LAWA and MTA as provided in Attachment B. In the event one or more of the Union Station facilities becomes unavailable during the term of the Agreement, LAWA will work with the Proposer to find alternate facilities. Modification of MTA property, including installation of additional TVMs, is prohibited. Availability and use of TVM machines is subject to an agreement with Metrolink as provided in Attachment C. Van Nuys: Van Nuys FlyAway service operates from LAWA’s FlyAway Bus Terminal (Bus Terminal) located at 7610 Woodley Avenue in Van Nuys, as depicted on Attachment D. The Bus Terminal includes a dedicated bus depot with six bays and three staging positions, a 4 terminal building, a multi-story semi-automated parking structure, and a surface employee parking lot. There are currently seven ticket vending machines located at the Bus Terminal location which are owned and operated by the current FlyAway bus service vendor. Vending machines and concession opportunities are controlled by LAWA. Custodial and security management services are provided by LAWA. A separate vendor provides parking management services. Orange Line: The Orange Line FlyAway site, subject to required approvals, will be located approximately 1.5 miles south of the Van Nuys FlyAway Bus Terminal on the south side of Victory Boulevard east of Woodley Avenue and will include a bus bay, bus shelter and sidewalk, for passengers boarding the southbound FlyAway bus to LAX. Passengers unloading from the northbound FlyAway bus from LAX, will exit on the east side of Woodley Avenue, north of Victory Boulevard at an existing Metro bus stop. See Attachment D-1. There will be no accommodation for private vehicle parking. The anticipated start date for Orange Line FlyAway service is July 2015. Layover at LAX: LAWA will provide the FlyAway Operator with a bus layover area on LAWA property. The Commercial Vehicle