CONTENTS Section Program 1 .........................3 Section Program 2 .......................13 Section Program 3 .......................29 Poster Sessions: Sunday ...............40 Poster Sessions: Monday ..............66 New Publishing Format! MLA QUICK GUIDES The MLA Publishing Program, under the guidance of the Books Panel, introduces the Quick Guide format to showcase current or emerging issues in librarianship. Envisioned as quick-turnaround publications, the approximately 100-page, six-by-nine-inch softcover books will assess the current state of the profession, technology, reference, and other topics in the news. The titles will be copublished with Neal-Schuman Publishers and undergo peer review by the Books Panel. Quick Guides are not intended to be comprehensive treatments of topics but concise, easy-to-digest books on focused topics. Quick Guides will help capture the immediacy of hot topics and guide readers through the issues. To get the program off the ground, please submit topic ideas as well as proposals to our new hotline: [email protected]. Proposal guidelines are the same as for submitting a book proposal. Visit www.mlanet.org/publications/books/bookguid.html. 2 Section Program 1 4:22 P.M. Tribal collaborations Contributed Paper Sessions Patricia A. Auflick, outreach services librarian, Arizona Health Building Castles in the Shifting Sand: Sciences Library, University of Arizona–Tucson; Catherine Sculpting Partnerships and Alliances to Withstand the Burroughs, librarian, Pacific Northwest Regional Medical Incoming Tide #1 Library, University of Washington–Seattle; Elaine Graham, AHIP, librarian, Pacific Southwest Regional Medical Library, Leadership and Management, Collection Development, University of California–Los Angeles; Claire Hamasu, associate Hospital Libraries, and Technical Services Sections and director, National Network of Libraries of Medicine African American Medical Librarians Alliance SIG MidContinental Region, Spencer S. Eccles Health Sciences Library, University of Utah–Salt Lake City; Jeanette McCray, SUNDAY, MAY 4, 2003, 4:00 P.M.–5:30 P.M. AHIP, deputy director, Arizona Health Sciences Library, University of Arizona–Tucson; Molly McGetrick, outreach 4:05 P.M. services librarian, Pacific Northwest Regional Medical Library, Surfing the tsunami of service quality: the AAHSL/ARL University of Washington–Seattle; Sharon A. Lezotte, outreach partnership in exploring outcomes assessment through and consumer librarian, Health Sciences Library and LibQUAL+ Informatics Center, University of New Mexico–Albuquerque; Neil Rambo, associate director, Pacific Northwest Regional Tamera P. Lee, director, Libraries, Robert B. Greenblatt, M.D., Medical Library, University of Washington–Seattle; Angela B. Library, Medical College of Georgia–Augusta; James Shedlock, Ruffin, Ph.D., head, National Network of Libraries of Medicine AHIP, director, Galter Health Sciences Library, Northwestern Outreach Office, National Library of Medicine, Bethesda, MD; University, Chicago, IL; and Rick Forsman, AHIP, director, Roy Sahali, community resources coordinator, Pacific North- Denison Memorial Library, University of Colorado Health west Regional Medical Library, University of Washington– Sciences Center–Denver Seattle; Stephanie Weldon, consumer health librarian, Denison Purpose: Describe the process, results, and benefits of partici- Memorial Library, University of Colorado Health Sciences pation in a collaborative total market survey to measure library Center–Denver; and Fred B. Wood, special expert/computer service quality. scientist, Office of Health Information Programs Development, Setting/Subjects: Faculty (4,962), students (5,426), staff (3,157) National Library of Medicine, National Institutes of Health, and library employees (431) at thirty-six Association of Aca- Bethesda, MD demic Health Sciences Libraries (AAHSL) libraries participating Purpose: This paper will describe the formation of the Tribal in the 2002 pilot. Connections Steering Committee, its current activities, and its Methodology: Based on research grounded in gap analysis from future. the service quality business literature of Parasuraman, Setting/Participants/Resources: Librarians from seven states, Zeithaml, and Berry and developed and refined by the Associa- six resources libraries, four Regional Medical Libraries (RMLs), tion of Research Libraries and Cook, Heath, and Thompson of and the National Library of Medicine (NLM). Texas A&M University, a twenty-five item Web-based protocol Brief Description: In 1997, NLM funded a tribal connections was distributed to measure gaps between the service dimen- project at the Pacific Northwest Regional Medical Library (RML) sion desires, expectations, and perceptions of users. to minimize isolation and improve access to health resources for Results: AAHSL communities were solicited via email. Only sixteen tribes and native villages. That project was expanded in those who completed the survey in its entirety and with measur- Tribal Connections II to three tribes in four states. At the same able consistency were included. Of 13,976 respondents, 35.5% time, the Gates Foundation embarked upon its Native American were faculty, 34.3% were graduate students, 22.6% were staff, Access to Technology Program hoping to empower Native 4.6% were undergraduate students, and 3.1% were library communities through increased access to digital information employees. Average scores for all user groups reflected a high resources. The foundation perceived a need for training in level of satisfaction across three broad dimensions of service. addition to using basic applications and funded a two-year The dimension gap that fell below the minimal level expecta- Internet-based health information training project in the region tions for all user groups was electronic resources accessible with a focus on one tribe. The efforts of partner agencies built from home or office. The most desired dimension by the AAHSL on the Tribal Connections and Gates projects; however, there aggregate community was comprehensive electronic resources, was no centralized mechanism to coordinate these activities. followed closely by electronic resources accessible from remote The National Network of Libraries of Medicine MidContinental locations. Informal email discussion list discussion indicated that Region organized a planning session in April 2002 to address a significant percentage of the respondents provided options this concern. comments with frequent themes regarding the need for more Results/Outcome: A consortia of resource libraries and RMLs journals, especially online, frustration with remote access formed a steering committee and developed a plan to work problems and positive comments about staff. together on tribal projects. Monthly conference calls and a Discussion/Conclusion: Participation assisted AAHSL in Website facilitate the sharing of information. This structure increasing awareness of the importance of outcomes measures provides a collaborative approach to working with a population to be used as evidence of performance indicators. With a strong ensuring the sharing of successful methods, helpful contacts, service orientation already in place, implementing a national knowledge of the culture, and institutional resources. These survey contributed to the development of a culture of assess- collaborations resulted in the RML obtaining funding for an ment and placed the academic community at the center of that evaluation project. assessment. Other benefits included a complement to existing Evaluation Method: The Tribal Connections Steering Committee quantitative and qualitative evaluative methods and a new way is embarking on an asset mapping approach to inventory of listening and responding to users. 3 capacity and experience with tribal outreach among participat- and Dentistry of New Jersey (UMDNJ) is the only university ing libraries. Information gathered in this assessment will be the devoted exclusively to academic programs in the health basis of an effective practices database and will assist in sciences. The VALE Consortium, was developed in 1998 as a identifying evaluation goals of further collaborative efforts. grass roots organization to develop interinstitutional information connectivity and collaborative library application projects among 4:39 P.M. New Jersey academic libraries. Don’t go into the water alone: using consortia to expand Brief Description: Chart the UMDNJ’s role in a statewide electronic resources academic library consortium with a review of benefits and cost Patricia Wilson, associate director, Public Services, and Anne savings in the licensing of electronic content over the past five M. Linton, AHIP, director, Himmelfarb Health Sciences Library, years. Discuss the unique perspective of the health sciences The George Washington University, Washington, DC mixed in the general academic library consortium, VALE. VALE’s objective is to help institutions meet the demands of students Most academic health sciences libraries are faced with either and faculty for access to scholarly resources. Apply the group zero growth or shrinking budgets. At the same time, patrons are licensing model used in VALE to assist member hospital demanding access to more and more electronic resources, and libraries of the Health Sciences Libraries Association of New libraries are expected to support students in new or expanding Jersey to acquire additional electronic resources by leveraging programs in such areas as public health