C ITY OF KITCHENER 2021 BUSINESS PLAN Our corporate mission Our community vision Proudly providing valued services for Together, we will build an innovative, our community. caring and vibrant Kitchener. City of Kitchener 2021 Business Plan Contents 2021 Business Plan ........................................................................................................................ 4 Introduction ............................................................................................................................................................. 4 Pursuing Our Vision, Fulfilling Our Mission ................................................................................................. 4 Structure .................................................................................................................................................................... 4 Sharing Our Results ............................................................................................................................................... 5 2019-2022 Strategic Plan Action Statements ............................................................................ 6 People-Friendly Transportation ........................................................................................................................ 6 Environmental Leadership .................................................................................................................................. 8 Vibrant Economy ................................................................................................................................................. 10 Caring Community ............................................................................................................................................. 12 Great Customer Service .................................................................................................................................... 14 OFFICE OF THE CAO .................................................................................................................... 15 Office of the CAO ................................................................................................................................................ 15 Strategy & Corporate Performance ............................................................................................................. 17 COMMUNITY SERVICES DEPARTMENT .................................................................................... 18 Community Services .......................................................................................................................................... 18 Administration – Community Services ........................................................................................................ 20 By-Law Enforcement .......................................................................................................................................... 21 Corporate Customer Service ........................................................................................................................... 22 Fire ............................................................................................................................................................................ 23 Emergency Response ........................................................................................................................................ 23 Fire Prevention and Public Education ......................................................................................................... 24 Neighbourhood Programs & Services ........................................................................................................ 25 Community Centres ........................................................................................................................................... 25 Neighbourhood Development Office ......................................................................................................... 26 Program and Resource Services .................................................................................................................... 27 Volunteer Engagement ..................................................................................................................................... 28 Sport ........................................................................................................................................................................ 29 Aquatics .................................................................................................................................................................. 29 1 The Aud and Community Arenas .................................................................................................................. 30 Kitchener Golf ....................................................................................................................................................... 31 Sport Development ............................................................................................................................................ 32 Community Services Department – Projects ............................................................................................ 33 CORPORATE SERVICES DEPARTMENT ...................................................................................... 35 Corporate Services ............................................................................................................................................ 35 Administration - Corporate Services ........................................................................................................... 37 Corporate Communications & Marketing ................................................................................................. 38 Human Resources ............................................................................................................................................... 39 Legal Services ....................................................................................................................................................... 40 Legislated Services.............................................................................................................................................. 41 Office of the Mayor & Council ....................................................................................................................... 42 Technology Innovation and Services ........................................................................................................... 43 Corporate Services Department – Projects ............................................................................................... 44 DEVELOPMENT SERVICES DEPARTMENT ................................................................................. 45 Development Services ....................................................................................................................................... 45 Administration - Development Services ..................................................................................................... 47 Building ................................................................................................................................................................... 48 Economic Development ................................................................................................................................... 49 Engineering ........................................................................................................................................................... 50 Planning .................................................................................................................................................................. 51 Transportation ...................................................................................................................................................... 52 Parking .................................................................................................................................................................... 52 Transportation Planning ................................................................................................................................... 53 Development Services Department – Projects ........................................................................................ 54 FINANCIAL SERVICES DEPARTMENT ........................................................................................ 56 Financial Services ................................................................................................................................................ 56 Administration – Financial Services .............................................................................................................. 58 Accounting ............................................................................................................................................................ 59 Procurement ......................................................................................................................................................... 60 Asset Management and Business Solutions ............................................................................................. 61 Financial Planning 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