Welcome to VIVA Italian Marketplace Welcome to VIVA, Italy’s appeal is undimmed. But such our first ever success has created pressing difficulties. workshop devoted Some destinations suffer from to incoming tourism overcrowding. All need better policy co- in Italy. Ever since ordination. The regulatory environment has ETOA started in not kept pace with the changing market and 1989 Italy has been consumer behaviour. ETOA is here to a destination of discuss such matters, to facilitate better enormous importance for our members, relationships between intermediaries and who sell Europe throughout the world. In their suppliers, and to showcase new that period we have seen a huge expansion products. This is what VIVA is for. in the volume of visitors coming from such traditional markets as USA and Japan. We have welcomed the growth in arrivals from Tom Jenkins new markets such as China and India. CEO, ETOA Benvenuti a VIVA Italian Marketplace Benvenuti a VIVA, il nostro primo workshop pressanti. Alcune destinazioni soffrono di B2B dedicato al turismo in entrata in Italia. sovraffollamento. Tutte hanno bisogno di un Sin dalla nascita di ETOA nel 1989, l'Italia è migliore coordinamento politico. Il contesto stata una delle destinazioni più importanti normativo non ha tenuto il passo con il per i nostri membri, che vendono l'Europa in cambiamento del mercato e del tutto il mondo. Da allora abbiamo assistito comportamento dei consumatori. ETOA è ad un'enorme espansione del volume di qui per discutere di tali questioni, per visitatori provenienti da mercati tradizionali favorire migliori relazioni tra gli intermediari come USA e Giappone, e abbiamo accolto e i loro fornitori e per dare visibilità a nuovi con favore la crescita degli arrivi da nuovi prodotti: da questo nasce VIVA. mercati come la Cina e l'India. Il fascino dell’Italia è indiscusso. Tale Tom Jenkins successo, tuttavia, ha creato difficoltà CEO, ETOA 02 VIVA Italian Marketplace | #VIVA20 Contents Event Programme 05 Buyer Delegates 07 Supplier Delegates 16 Thank You 26 Designed and produced by www.abcdesignuk.com Copyright © ETOA 2020. No part of this publication may be reproduced or transmitted by any means or stored in any information retrieval system without the organiser’s written permission. No liability can be accepted Organised by for any inaccuracies or omissions by the organisers. Please note that the VIVA Italian Marketplace Delegate Directory is correct at the time of going to press – February 2020. VIVA Italian Marketplace | #VIVA20 03 Event Programme Tuesday 18th February 2020 08:30 - 09:00 Registration and Welcome Breakfast | Foro dei Cesari The ETOA team welcomes delegates on arrival at the registration desk. Delegates will receive their badges and final list of appointments. 09:00 - 10:25 Italy Briefing and Panel Discussion | Foro dei Cesari Welcome and introduction by Jorge Traver, ETOA Keynote and Panel Discussion: National and Regional Strategy for Tourism in Italy Moderated by Adriano Meloni, Managing Director, Trydoo Speakers: On. Lorenza Bonaccorsi, Sottosegretario di Stato al MiBACT Maria-Elena Rossi, ENIT Francesco Palumbo, Toscana Promozione Mirta Valentini, Trentino Marketing Luca Scandale, Pugliapromozione 10:30 - 12:54 Appointments (Morning session) | Fori Imperiali 12:54 - 13:54 Lunch | Le Jardin d'Hiver 13:54 - 15:42 Appointments (Afternoon session) | Fori Imperiali 15:42 - 15:54 Coffee break 15:54 - 17:30 Appointments (Afternoon session continues) | Fori Imperiali 17:30 - 18:30 Workshop Ends, Drinks Reception | Foyer, Fori Imperiali VIVA Italian Marketplace | #VIVA20 05 Buyer Delegates VIVA Italian Marketplace Buyer Delegates 2020 Boscolo Tours A www.boscolotours.com C Company category: AIFS Tour Operator, Wholesale/B2B ClubRelax/Soleto Travel www.aifs.com Nunzia Cafagna www.clubrelax.it Company category: Contracts Manager Company category: Tour Operator T: +39 348 396 0852 Tour Operator Helen Trueb Product interested in: Alessandro Speciale International Travel Co-ordinator Folklore Shows/Restaurants/Cabarets, Director T: +44 (0) 20 7581 7312 Hotels/Accommodation Services, Tourist T: +39 399 861 284 Product interested in: Boards, Transport Services Product interested in: Hotels/Accommodation Services, Shops Destinations interested in: All Suppliers and Cultural Demonstrations, Transport Abruzzo, Lazio, Marche, Piemonte Destinations interested in: Services, Visitor Attractions (Piedmont), Puglia (Apulia), Umbria, Valle All Italy Destinations interested in: d'Aosta (Aosta Valley) All Italy Collette British Airways Holidays www.collette.com www.britishairways.com Company category: Company category: Tour Operator B Tour Operator Shannon Levi Melissa De Vita Product Design Manager Best of Tours Destination Manager T: +39 340 525 4250 www.bestoftours.co.uk T: +44 (0) 7725 676 958 Product interested in: Company category: Product interested in: Folklore Shows/Restaurants/Cabarets, Tour Operator Hotels/Accommodation Services, Hotels/Accommodation Services, Shops Giorgia Salerno Tourist Boards and Cultural Demonstrations, Tourist Contract Manager Destinations interested in: Boards, Visitor Attractions T: +44 (0) 7896 435 550 Campania, Emilia-Romagna, Lazio, Puglia Destinations interested in: Product interested in: (Apulia), Sardegna (Sardinia), Sicilia (Sicily), All Italy All Suppliers Toscana (Tuscany), Veneto Destinations interested in: All Italy VIVA Italian Marketplace | #VIVA20 07 Buyer Delegates Context Travel www.contexttravel.com D E Company category: Tour Operator DayBreakHotels.com Europass Italia S.r.l. Megan Todd www.daybreakhotels.com www.europasschina.com Senior Program Manager Company category: Company category: T: +39 334 952 7041 Online Intermediary/OTA Online Intermediary/OTA Product interested in: Giulio David Paola Pacchiana Ground Handlers/Local Tour Account Manager Country Manager Operators/DMCs, Ticketing Services, T: +39 329 731 7795 T: +39 135 88 803 Tourist Boards, Transport Services, Travel Product interested in: Product interested in: Technology and Digital Services, Visitor Hotels/Accommodation Services, Folklore Shows/Restaurants/Cabarets, Attractions Tourist Boards Hotels/Accommodation Services, Shops Destinations interested in: Destinations interested in: and Cultural Demonstrations, Ticketing Campania, Lazio, Liguria, Lombardia All Italy Services, Tourist Boards, Transport (Lombardy), Puglia (Apulia), Sicilia (Sicily), Services, Visitor Attractions Toscana (Tuscany), Umbria, Veneto Dehua Touristic GmbH Destinations interested in: www.dehua.de Campania, Emilia-Romagna, Lazio, Liguria, CVC Corp Company category: Lombardia (Lombardy), Piemonte www.cvccorp.com.br Tour Operator (Piedmont), Puglia (Apulia), Sicilia (Sicily), Company category: Liqun Ren Toscana (Tuscany), Veneto Tour Operator, Wholesale/B2B, Online General Manager Intermediary/OTA T: +49 (0) 4018 881 2425 Europe Incoming Italy Srl Thaylla Louback Product interested in: www.europeincoming.com Representative Ground Handlers/Local Tour Company category: T: +39 333 951 6401 Operators/DMCs, Hotels/Accommodation Wholesale/B2B Product interested in: Services, Ticketing Services, Tourist Boards, Lidia Boscariol Hotels/Accommodation Services, Transport Services, Visitor Attractions Managing Director Tourist Boards, Visitor Attractions Destinations interested in: T: +39 06 588 5137 Destinations interested in: All Italy Product interested in: All Italy All Suppliers Destinations interested in: All Italy 08 VIVA Italian Marketplace | #VIVA20 Buyer Delegates Europeous Tours Ltd. Gate 1 Travel www.europeous.com F www.gate1travel.com Company category: Company category: Wholesale/B2B, MICE/Corporate Firebird Tours Tour Operator Aman Singh www.firebirdtours.com Valentina Pagliaricci CEO Company category: Italy Office Manager T: +44 (0) 20 3371 8014 Tour Operator T: +1 215 572 76 76 Product interested in: Marina Kolesnikovich Product interested in: Folklore Shows/Restaurants/Cabarets, Destination Management Director Folklore Shows/Restaurants/Cabarets, Ground Handlers/Local Tour Operators/ T: +41 435 088 650 Hotels/Accommodation Services, DMCs, Hotels/Accommodation Services, Product interested in: Tourist Boards, Visitor Attractions Ticketing Services, Tourist Boards, Hotels/Accommodation Services, Destinations interested in: Transport Services, Visitor Attractions Ticketing Services, Transport Services, All Italy Destinations interested in: Visitor Attractions All Italy Destinations interested in: GetYourGuide All Italy www.getyourguide.com Expat Explore Travel Company category: www.expatexplore.com Tour Operator, Online Intermediary/OTA, Company category: River Cruise Tour Operator G Francesca De Falco Adriano De Santis Regional Manager Italy Contracts Manager G2 Travel Ltd. T: +39 06 948 08 170 T: +44 (0) 20 7394 5232 www.g2-travel.com Product interested in: Product interested in: Company category: Consultancies and Business/Marketing Hotels/Accommodation Services Tour Operator, Wholesale/B2B, Services, Cruise/Rail Excursions, Ground Destinations interested in: MICE/Corporate Handlers/Local Tour Operators/DMCs, Campania, Lazio, Liguria, Puglia (Apulia), Francesca Benvenuti Hotels/Accommodation Services, Ticketing Sicilia (Sicily), Toscana (Tuscany), Umbria, Destination Manager Services, Tourist Boards, Transport Veneto T: +39 06 454 22 063 Services, Travel Technology and Digital Product interested in: Services, Visitor Attractions All Suppliers Destinations interested in: Destinations interested in: All Italy All Italy VIVA Italian Marketplace | #VIVA20 09 Buyer Delegates