DOCUMENT RESUME ED 357 182 CE 063 560 AUTHOR Ludden, LaVerne; Ludden, Marsha TITLE Job Savvy: How To Be a Success at Work [and] Instructor's Guide. INSTITUTION JIST Works, Inc., Indianapolis, IN. REPORT NO ISBN-0-942784-79-0; I5BN-0-942784-80-4 PUB DATE 92 NOTE 289p. AVAILABLE FROM JIST Works, Inc., 720 North Park Avenue, Indianapolis, IN 46202-3431 (workbook--ISBN-0-942784-79-0, $10.95; instructor's guide--ISBN-0-942784-80-4, $12.95). PUB TYPE Guides Classroom Use Instructional Materials (For Learner) (051) Guides Classroom Use Teaching Guides (For Teacher) (052) EDRS PRICE MF01/PC12 Plus Postage. DESCRIPTORS Case Studies; Employee Absenteeism; Employee Attitudes; *Employer Employee Relationship; *Employment Potential; Ethics; Fringe Benefits; Hygiene; Instructional Materials; Interpersonal Competence; Job Satisfaction; *Job Skills; Learning Activities; Problem Solving; Productivity; Promotion (Occupational); *Self Concept; *Success; Teaching Guides; Teamwork; Work Attitudes; *Work Ethic ABSTRACT Designed for a working person or one who soon plans to enter the world of work, this handbook and its companion instructor's guide are about keeping a job and getting ahead. Based on research into what employers actually look for in the people who succeed or fail, this handbook is designed to develop critical job survival skills, increase productivity, and improve job satisfaction and success. Using a workbc)k approach, many activities are provided to reinforce key points and develop new job survival skills and plans. The narrative uses graphics, many examples, checklists, case studies, and section summaries. Eleven chapters cover the following topics in the workbook as well as the instructor's guide: understanding the employment relationship; first day on the job; making a good impression; punctuality and attendance; learning to do the job; knowing oneself; getting along with the supervisor; getting along with other workers; problem-solving skills; ethics and doing the right thing; and getting ahead on the job. In addition to these topics the instructor's guide has information on the problem solving approach and how to deal with problem students. Detailed material on planning and contains ideas for both classroom and workshop instruction and suggestions for many additional activities. One-page worksheets suitable for reproduction are included. (YLB) ********************************************************************** Reproductions supplied by EDRS are the best that can be made from the original document. *********************************************************************** -472,` Alt \)-gam. 11111 Practical advice on howl. to survive the first days on a new lob and position yourself for raises and promotions. A HOW TO BE A well- researched, step-by-step program to: Identify What Employers Most Value and SUCCESS AT WORK Reward Learn the Skills Employers Want hind Out How to Make a Good First Impression Dressand Groomfor Success .Get Along with upervisors and Co-workers Avoid Om-th -Job Problems Understand Benefits, Compensation, and Get the Most from U.S. OCIMRTMENT OF SOUCATION REPRODUCE THIS Related Money Issues or Educmonei Rimiarch and impairment "PERMISSION TO MATERIAL HAS BEENGRANTED BY EDUCATIONALUCA RESOURCES INFORMATION Performance Evaluations Use Disting CENTER (ERIC) Tno document nas 11001rriptoduced in neconod from the person ororgendskon Skills to Ifeit Advantage Age Time for oredineding it O Minor changes Mee beenmade to ornprove redeedioncon waft Results See the Importance of Being trots dopr Poords of oar or :demons lasted on RESOURCES 0 pont do not mossier*,merriment :Moot TO THE EDUCATIONAL Rerle and Trustworthy Learn Problem OEM poseron or pokcy INFORMATION CENTER(ERIC) 0SolvingSkills Evaluate and Improve Personal Performance Earn Pay BEST COPY AVAILBLE Nri Increases and Promotions Through Specific Techniques Much More! g/E CJ DDEN E r JOB SAVVY HOW TO BE A SUCCESS AT WORK LaVerne Ludden, Ed. D. Publisher: J. Michael Farr Project Director: Spring Dawn Reader Editor: Sara Hall Cover Design: Dean Johnson Design Group Interior Design: Spring Dawn Reader JOB SAVVYHOW TO BE A SUCCESS AT WORK ©1992, JIST Works, Inc., Indianapolis, IN All rights reserved. No part of this book may be reproduced in any form or by any means, or stored in a data base or retrieval system, without prior permission of the publisher except in case of brief quotations embodied in critical articles or reviews. Printed in the United States. Ordering Information: An order form has been provided at the end of this book containing other related materials. JIST Works, Inc. 720 North Park AvenueIndianapolis, IN 46202-3431 Phone: (317) 264-3720FAX: (317) 264-3709 ISBN: 0-942784-79-0 ABOUT THIS BOOK This is a book about keeping a job and getting ahead. Based on research into what employers actually look for in the people who succeed or fail, Job Savvy is designed to develop critical job survival skills, increase productivity, and improve job satisfac- tion and success. Using a workbook approach, many in-the-book activities are pro- vided to reinforce key points and develop new job survival skills and plans. The narrative is easy to read and informative using good graphic design, many examples, checklists, ca3e studies, and section summaries. Why People Need to Improve Their Basic Job Skills The years ahead are projected to be a time of labor market opportunity and challenge for most workers. Some of these trends include: Many new and existing jobs will require higher levels of technical skills. The amount of education and training required for jobs will increase. Employers will expect their employees to be more productive and obtain better results in more complex jobs. More job and career changes are anticipated for the average worker. All of these changes will require a person who is better prepared than most workers have been in the past. The biggest need, according to most employers and labor market experts, is for workers to have good "basic" skills. These include having basic academic skills, the ability to communicate, to adapt to new situations, and to solve problems. While these and other related skills are not technical skills in the traditional sense, they have everything to do with long-term success on the job. And this is what this book is about. A Different Point of View You will find numerous references in Job Savvy to the studies and research of psychologists, sociologists and other labor market professionals. Yet this is NOT an academic book. Instead, this information has been used to form the basis for a practical and useful handbook for a working person or one who soon plans to enter the world of work. Many employers have asked for such a book to give them a tool to encourage their new workers to succeed on the job. And because the author has been both an employer and a trainer of new employees, he brings a unique and helpful point of view that will bridge the gap between an employer's and an employee's expectations. The result of this is increased job savvy where, we believe, both will win. A Parable An explorer was once asked what he most disliked about the wilderness. "Is it the wolves?" "No," he replied, "it's the mosquitoes." In a similar way, many people failon the job as a result of the little problems, not the big ones. This book will helpyou identify and avoid both, so you can be the best employee you can be. AM. ©1992, JIST Works, Inc.Indianapolis, Indiana TABLEOFCONTENTS CHAPTER ONEUnderstanding the Employment Relationship: Great Expectations 1 What Does My Employer Want Reasons for Working 10 Anyway, 2 Understanding Your Rights 11 Workplace Basics 2 Laws and Regulations in the Employer Expectations 6 Workplace 12 Business Basics 6 Resolving Employee Rights Issues.15 Employee Skills 7 Summary 17 What Should You Expect? 9 CHAPTER TWOYour First Day on the Job: Avoiding Those New Job Blues 19 Reporting to Work 20 Selecting Benefits and Deductions .32 Dress Appropriately 20 Other Employer-Provided Benefits .33 Dress Checklist 21 Introduction to the Job 35 Starting the Day 22 Work Instructions 35 Orientation 22 Supplies and Equipment 35 Personnel Information 23 Telephone System 35 Payroll Information and Enrollment 25 Breaks 36 Fringe Benefits 29 Off to a Good Start 36 Paid Time Of 30 Tips for Adjustment to the New job36 Required Benefits 31 Summary 38 Voluntary Deductions Employee Services 32 CHAPTER THREEMaking a Good Impression: I Haven't A Thing To Wear 41 Wearing the Right Clothes 42 Special Personal Considerations .49 Special Safety Equipment 43 Mannerisms 50 Postive Grooming 47 Summary 51 Good Grooming Habits 48 Special Hygiene Concerns 49 CHAPTER FOURPunctuality and Attendance: Organizations Need Dependable People 53 Problems Caused by Absenteeism Planning to Get to Work 58 and Tardiness 54 Notifying Your Super visor 63 What's Your Excuse? 55 Getting to Work on Time 64 How Lifestyle Affects Your Work 56 Summary 65 Your Lifestyle and Stress 58 `,. , ©1992, JIST Works, Inc.Indianapolis, Indiana t.1 CHAPTER FIVELearning to Do Your Job: What's It All About? 67 Thinking About Learning 68 Education for Life 72 Learning How to Do Your Job .. 69 Steps to Learning 73 Where to Find Information About Personal Learning Project 74 Your Job 69 Summary 77 Continuing the Learning Process .72 CHAPTER SIXKnowing Yourself: Your Self-Concept 79 How Your Self-Image Affects Your Your Job and Your Self-Concept. 86 Work Relationships 80 Identifying Your Skills 86 Other Influences on Your Self- Self-Management Skills 86 Concept 80 Transferable Skills 88 Learn to Believe in Yourself . .. .82 Job-Related Skills 92 How You Look at Life 83 A Review of Your Skills 93 You Can Teach Yourself To View Life Summary 95 Positively 84 Selling Yourself on You 84 CHAPTER SEVENGetting Alongwith Your Supervisor: Supervising Is a Job 97 Your Supervisor Is the Team Leader Communicating About Job in the Business World 98 Performance 104 What Does a Supervisor Do? 98 Meeting a Supervisor's It's Not as Easy as It Looks ..