CaReeRs in Personal INJURY ManageMent Annual Report 2014 i pief.com.au Contents Chairman’s report 2 Executive Director’s report 3 International Forum on Disability Management 2014 4 2014 Excellence in Personal Injury Management Awards 6 Careers in Personal Injury Management website 8 Personal Injury Management Course Guide 8 Vocational programs 9 Postgraduate programs 10 Other 2014 events 12 Board of directors 14 Resigning directors 14 Member organisations 15 PIEF team 16 Contact details 17 1 1 Chairman’s Report Welcome to PIEF’s 2014 Annual Report. As advised in last year’s report, PIEF was awarded Registered Training Organisation (RTO) status by the Australian Skills Quality Authority (ASQA) which was a great achievement and milestone for us. As a result of this, 2014 was a year of consolidation as we bedded down our new RTO business and commenced providing business to business RTO services for many of our member organisations. A major achievement for PIEF in 2014 was the successful hosting of the International Forum on Disability Management (IFDM) in Melbourne. The feedback from the event was overwhelmingly positive and from my own experience and the conversations that I held with many different people from across the globe, everyone appeared to enjoy the events, discussions, workshops, abstract and plenary sessions that made up this truly international and memorable event. PIEF is now coming to the end of its current five year strategic plan, which has generally been very successful and as we look to develop our new strategic plan, I look forward to PIEF continuing to grow and to develop as the pre-eminent personal injury educational organisation in Australia. On behalf of the Board, I would like to thank Nathan Clarke for his strong leadership that he has continued to show throughout the year and I would also like to thank the PIEF team for the excellent work and the passion and commitment that they always bring to their roles. Mr Chris Latham Chairman, PIEF 2 Executive Director’s Report PIEF’s mission is a very noble one: ‘To promote and enhance the attractiveness and reputation of the personal injury management profession through: • providing quality education • facilitating ongoing professional development opportunities • recognising excellence.’ In 2014 I believe that we made great strides in achieving this mission as we: • continued to deliver, expand and improve upon the personal injury management postgraduate program with our new provider, Griffith University • delivered and awarded three personal injury management nationally recognised vocational qualifications (now as an RTO) • in conjunction with AP Psychology & Consulting Services delivered Motivational Interactions workshops across Australia • established a series of specialist workshops in Sydney, aligned to the Diploma of Personal Injury Management qualification • launched the Careers in Personal Injury Management website • managed the 2014 Excellence in Personal Injury Management Awards • hosted the IFDM 2014. Undoubtedly the highlight of the year for PIEF and for me personally was the hosting of IFDM 2014 in Melbourne. Organising an event like this is years in the making and required the resources of all the PIEF team and many volunteers from across our member organisations, which was greatly appreciated. I trust you enjoy reading our 2014 Annual Report. Nathan Clarke Executive Director, PIEF / Chief Executive Officer, PIEF RTO Services 3 IFDM 2014 The International Forum on Disability Management (IFDM) is a catalyst for addressing issues of disability on a world stage. This year the IFDM 2014 was organised by PIEF and supported by Transport Accident Commission (TAC) and WorkSafe Victoria and was held in the Grand Hyatt Melbourne from the 16-19 November 2014, the second time this global conference has come to Australia. IFDM 2014 included 70 abstract sessions with presenters from across the globe; five in- depth industry workshops, three networking events and the 2014 Excellence in Personal Injury Management Awards, which provided Australian and international delegates with a fdm comprehensive insight into the current state of disability management across the globe. INTERNATIONAL FORUM ON DISABILITY MANAGEMENT The IFDM 2014 was the largest conference ever organised by PIEF with over 460 delegates attending from 18 countries including: United Kingdom, Malaysia, Canada, Botswana, Belgium, Sweden, France, China, Thailand, Germany, USA and Indonesia. The opening keynote address was presented by Tom Shakespeare from the United Kingdom who spoke on the following, insightful topic ‘Work for those who can, support for those who can’t: the difference that disability makes’ . Mr. Hans-Horst Konkolewsky, the Secretary General of the International Social Security Association (ISSA) from Switzerland spoke on the new International Return to Work Guidelines and Dr Joachim Breuer, Director General, German Social Accident Insurance (DGUV) addressed the audience on ‘Disability Management: between global thinking and local acting.’ The 4th Australasian Compensation Health Research Forum (ACHRF) 2014 was held on the 19 November 2014 and was a key part of the IFDM 2014 agenda. The ACHRF focused on “The influence of mental health and psychosocial factors on recovery outcomes”. Senior Psychology Advisor Renée-Louise Franche, WorkSafe BC, Canada and Associate Professor Meaghan O’Donnell, University of Melbourne provided the ACHRF 2014 keynote addresses. IFDM 2014 was also sadly one of the last speaking engagements for Stella Young. Stella participated in panel sessions and also assisted in opening the conference by speaking on the topic ‘I’m not your inspiration, thank you very much’. Stella sadly passed away on December 6 2014. Stella, despite her topic, was actually a great inspiration to many and a strong and passionate promoter of inclusivity. It was the vision of PIEF and the National Organising Committee to inform, educate, entertain, and provide a networking forum for all delegates. Participants left the conference equipped with plenty of new ideas and contacts, with many promising to attend the IFDM 2016 in Malaysia. The evaluation results for the overall conference were also exceptional and continue the strong support for PIEF-organised conferences that we have achieved in the past, as can be noted in the following table: PIEF 2012 Survey questions IFDM 2014 conference Overall, how satisfied were you with the conference? 94% 94% Overall, how satisfied were you with the conference facilities? 99% 98% Overall, how satisfied were you with the speakers / presenters? 91% 93% The conference was well organised 100% 99% Did you find the conference relevant to you/your organisation’s needs? 100% 99% Would you recommend this conference to others? Yes = 83% Yes = 84% 4 5 2014 Excellence in Personal Injury Management Awards PIEF has conducted the Excellence in Personal Injury Management Awards since 2008. The purpose of these awards is to celebrate and showcase the Australian personal injury industry’s many outstanding achievements and to acknowledge its importance in the broader community. This year the 2014 awards were held as part of IFDM 2014 and the Master of Ceremonies was Julian Burton OAM, a Bali Bombings survivor. There were seven categories in the 2014 awards, which attracted over 50 nominations from across the Australian personal injury industry. Held at the Grand Hyatt Melbourne on Tuesday 18 November 2014, the winners of the 2014 Excellence in Personal Injury Awards were announced: • Excellence in Return to Work / Return to Community Award Gwen McKay, Senior Case Manager, Allianz Australia Award sponsored by Xchanging Australia • Excellence in Customer Service Kellie Salmon, Technical Manager, Allianz Australia Award sponsored by WorkSafe Victoria • Excellence in Case and Injury Management Carly Webster, Strategic Injury Management Advisor, Allianz Australia Award sponsored by e-Reports • Excellence in Case and Injury Management (Serious Injury) Ros Savage, Technical Advisor, Suncorp Award sponsored by Turks Legal • Innovation in Personal Injury Management Health Benefits of Safe Work Team (TAC and WorkSafe Victoria) Award Sponsored by WorkCoverSA • Outstanding Contribution by an Individual Jeanette Kinahan, Director, Work Health Systems Award jointly sponsored by the Heads of Workers’ Compensation Authorities (HWCA) and the Heads of Compulsory Third Party Authorities (HCTP) • Student Excellence Award Morag Fitzsimons, Director, WCD Solutions Award sponsored by Griffith Business School PIEF would again like to congratulate the 2014 Excellence in Personal Injury Management Awards finalists and winners and as MC Julian Burton aptly said during the awards ceremony: “We’re here tonight to celebrate those who have gone above and beyond the call of duty. Each of the finalists has shown dedication, passion, creativity and vision in achieving success. Many of you have helped the injured return to work and many of you have found ways to improve the way we do our jobs. They’re the things that drive positive change in our industry. You’re a credit to your organisations and an inspiration to the rest of us.” PIEF would like to thank Moray & Agnew Lawyers who were this year’s diamond sponsors and hosted the 2014 Excellence in Personal Injury Management awards dinner. We would also like to thank the sponsors of the individual awards (who are mentioned above). 6 Clockwise from top left: Master of Ceremonies, Julian Burn OAM The Health Benefits of Safe Work Team with Michael Francis,