DOCONEIT SIMONE. r ED 151 525 . 08 CE 0)4 070 . AUTHOR Cappelli, Annette; And Others . TITLE" 'An Analysis of the Cosmetology Occupation. INSTITUTION Ohio.State Univ., Columbus. Trade and Industrial Education Instructional Materials Lab.' SPONS AGENCY Office of Education (DHEii), Washington, D.C. PUB DATE (76] .NOTE 424p.; Not available in herd copy because of reproducibilitproblems a EDRS PRICE MF-x0.,83 ,Plus Postage. BC Not' vailable from EDRS. DESCRIPTORS Communication §kills;' *Cosset° gists; Cosmetology; Decision Making Skills; *Employ ent Vualifications; Job Analysis; *Job Skills; Eathe atical Concepts;. Number Concepts; Occdpational Information; Performance Criteria; Problem Solving; Scientific Concepts;.Service Occupations4 Service Workers; Skill Analysis; *Task Analysis; -Task Performance; Trade ail4/ Industrial Education ABSTRACT This occupational analysis data'was assembled to help cosmetology instructors a course of study.0Following a job description for a cosmetologist, Ale remainder cf the content in. standard task analysis format presents an analysis Of twelve cosmetologist duties (tasks). Eadh of the twelve duties is broken down into its components (one or more sub - tasks) and for each sub-task the.follqwing are given: task statement; tbolsf.eguipment, materials, objects acted upon; steps;"safetp-kazardel decisions: cues; errors; science skills/concepts; math-nnmber systems skill- sfconcepts; and communications lincludes perforiance modes, examples, and skills/concepte)._The cosmetologist duties covered are managing- the business and shop, maintaining the dispensary, sanitizing and sterilizing equipment, performing manicures and pedicures, performing skin care, perfOrming:scalp care, shampooing and rinsing hair, cutting and shaping hair, waving and relaxing hair, bleaching and coloring hair, styling hair, and caring for the wig. "4 .4 **********************,**************i********************************* * Reproductions sdRplied by EDRS are the best that. can be made *, * '. tion the original document, * #444444***444413k**14*****1444.#44*****4444444444****44410404444444*44444441 I. M-111M-111115-M111-111.-1111 011111,1111. 0,C 6/V 91? AN ANALYS4S OF THE COSMETOLOGY OCCUPATION . Developed By Annette Cappelli 30500 Ridge Road Wickliffe,. Ohio 44092 Ma?garet Croner Eastland Voc Tonal School` 4465 South arnilton.Road . Groveport, Ohio 43125 John Teske.... MavfieWHigh,School 6116 Wilson Mills Road Cleveland, OhiO 43143 A U S DEPARTMENT OF HEALTH EDUCATION &WELFARE NATIONAL INSTITUTE 0 EDUCATION THIS DOCUMENT HAS B N REPRO. The Instructional Materials Laboratory DUCED EXACTLY AS RE IVED FROM THE PERSON OR ORGANI TION ORIGIN- Trade and 'Industrial Education ATING IT POINTS OF VIEW OR OPINIONS STATED 00 NOT NECESSARILY IrEPRE- The Ohio State University SENTOF ICIAL NATIONAL INSTITUTE OF EDUCATION POSITION'; OR POLICY , "The activity which is the 'subject.of this report was sip ported in whole or in part by the U.S. bffi6 of Education, Departriient of Health, Education, and Welfare. However, the opinions that are expressed herein do not- reflect the position or -policytof th.e Office of Education, and no offibial endorse- merit by the U.S. Office of Education should. _ ° be inferred." . TABLE OF .CONTENTS Preface Acknowledgement vii _Job Description ix A Duties . iA Managing Business and Shop 1 B .Maintaining Dispensary 11 C Sanitizing and Sterilizing Equipment . 15 .4'D Performing Manicures and Pedicures ... , 31 E Performing Skin Care 69 F Performing Scalp Care , 89 G Shampooing and Rinsing Hair i 10. 107 H. Cu,tting acid Shaping Hair 125 1 Waving and Relaxing Hair* i 143 J Bleaching and Coloring Hair .. 165 K Styling Hair 191 L Caring for Wig . s'. 215 ii. 4 a 'o 4 N 4 PREFACE I This analysis was dorms to jog the memory f the experienced masters of our occuPation.' It wasprepare., itli.the idea" that the instructor use it as a guide to curriCillutn development and not as ateaching instrument.It provides task analyses and references designed JO aid the instructor in writinga*course of study... Cosmetologists.throughout the state were given a list of 130 tasks dpne in the salon and asked to rank themaccordin6-to how often they were performed,Due to the many and varied tasks confronting cosmetologists on an everyday basis, we could not handle all. of this material in its prop sequience.We tried,not to emphasize one or two duties, but to c_ove'r as many of the important tasks performed mostfrequently in the salon. 12 41 'The writers of this analysis do not even begin to presume that therrialerial presented is entirely complete or even without error, due partly to our ever changing field. (-\ $ -.0 5 V ACKNOWLEDGEMENR 5 n AcknoWledgement is extendedto the foltowirlit perm, s who provideditaluable_assistance in the development of this analysis. \' - o ( Carol R. DiPietro Communications 4. Diana Buckeye Mathematics Ted Gerber Sciences 41, o Special mention and acknowledgement is extended to-William,Ashley, Faith Justice and Charles Smithson for theirassistance and guidance'during theid6elopment of this Valysis. , .. , ..rs ..., . .# ' I wit vii 7 pm aprow so!'ENV IMP .IPW-111W71_IIIW- JOB DESCRIRTION_ . 1 After completion df 1500 hours-of Cosmetolog practice and study,' the development of the student has been achieved in theworld of his professional trade and h-is obliiations pertaining tothe trade. , i These ac' ievements- are the important. factors ;which develop ---\ employment and better understanding in themany skills in the ..:- field of Cosmetology. "log :1' . CI ' These skills include:, ethics, good grooming, poise, safety, accuracy, and professionalism.Civic and public relations ipre expected and carried out. J , Du Mar4ging Business 'ary Sho 1 Greeting customers 4 2 Answer telephone Schedule appointm s (by teleplIone or direct contact) 43 Maintain customer!service record 4 I 9 PF I. (TASK ST T MENT)1 GREETING CUSTOMERS 0 , . TOOLS, En iPMENT, MATERIALS, . OBJECTS AO -ED UPON STEPS , SAFETY HAZARD . : . Ok Appointmen4/ Review patron's.name. before shy,comes in or . Hold chair patron may miss seat if chair 'Service chec' before you greet her swivels (especially senior-citizen) . Chair IL Warm,- sincere smile with greeting Remove rubbers or, galoshes . Styling stati 9 Call try name , f 2 . Patron 1 Help with coat i tscort to station , . .., Hold chair steady . , Get or wait for instruction . .. ' . .. - . .. , . , ... , . ' , . , . / . , . 4 - . DECISIONS f CUES ERRORS . 'Deterne name . Appointment book, guest check, another'.N. Not knowing name . .. student, teacher,'weall like to be called by . .- name .. .. Dete mi e if styling chair swivels free or locks Look Not holding chair .1. _ Deci e' o getinstructor Patron anxiety . Not excusing yourself, not engaging in 1 .. pleasant conversation while waiting .. -af ...,- . / , . e . , , 1.1 . _ , .....c . -. 1 ' 0.. ta .. ma Ernirim ow sr are MO ilk ma mi._ 11111i Ma ally ear% Ma (TASK STATEMENT) GREETING,CUSTOMERS O SCIENCE I MATH NUMBER SYSTEMS COMMUNICATIONS PERFORMANCE MODES EXAMPLES SKILLS/CONCEPTS Talking Polite, mothilated voice, what service to be Clarity - A-VP ^ performed Observing Padon anxiety Making _judgements Patron's needs r 6 O 13 (TASK STATEMENT) ANSWER TELEPHONE TOOLS, EQUIPMENT, MATERIALS, OBJECTS ACTED UPON STEPS SAFETY HAZARD:. Telephone Arrange desk Wet hands or hair stormy weather Pencil Answer promptly Pen Identify company.. Appointment book Receive message Pad Conversation close Telephone directory I- DECISIONS CUES ERRORS Customer's attitude Customer complain( At Not answering on first or second bring Customer's needs Appointment book Loud_ voice Improper grammit and slang use 14 a mat 0 MATH NUMBER SYSTEMS COMMUNICATIONS EXAMPLI SKILLS /CONCEPTS PERFORMANCE MODES 4. Speaking -Voice tone Clarity pf speech and proper grammar. O t 16. 17 ) 4 (TASK STATEMENT) SCHEDULE APPOINTMENTS IBY TELEPHONE OR DIRECT CONTACT) TOOLS, EQUIPMENT, MATERIALS, OBJECTS ACTED UPON STEPS SAF Tr HAZARD Telephone Telephone: Pencil Arrange desk Pen Answer promptly.* Appointmerit Identify company Pad Entrance approach to making appoinrment: - Telephone directory Acknowledgement of- appointment Write appointment in appointment book In case of direct contad, give patron 24, inform ition appointment card Closing ti :1 DECISIONS ERROR$ Appointment schedule Con ce of openings Patron booked to close Determine time of service for operator - Type of service Patron booked to close Patrom's telephone number 'Type of service, _patron's history of. not , Transpose number keeping appointment , 19 -111M1-11011-111111 INN AM VW MEI WM INV IMF In INF Mr- 0 ^ i (TASK STATEMENT) SCHEDULEAPPOINTMENTS (BY TELEPHONE OR DIRECT CONTACT) I SCIENCE MATH NUMBER SYSTEMS O Measdrement:non-geometric time ti 4 0 ris I Y 0 COMMUNICATIONS , PERFORMANCE.- MODES' EXAMPLES , SKI LLS /CONCEPTS Speaking Discourteous- Clarity of expression Writing Misspelled names, ttanspose numbers, , Clarity of expression illegible handwiiting 0 1 V 21 2 G .(TASK STATEMENT)-3 MAINTAIN CUSTOMER'S SERVICE RECORD TOOLS, EQUIPMENT, MATERIALS, OBJECTS'ACTED UPON STEPS SAFETY HAZARD Index ii-cord drawer Select record card from file, Pen Give record card to operator Pencil Receive record card froM operator Eraser See that all information is recorded correctly Record card File card in proper place ti t DECISIONS CUES . ERRORS Typi of record card °Service rendered Wrong card Determine where to file Patron's name and service Wrong name and file drawer 4%. -23 Aisam, ow lawANILdri um air ma_ est gisv_trb imaTh >7 STRVtCERECORD