MISSION IOP RAPPORT DE MISSION LORD SCPA Ferrara, Italie Sommaire Introduction First of all, within the framework of our cursus within the INSEEC, we had to realize a training in a company in a foreign country. For my part, I carried out this training in the LORD SCPA company, situated in Ferrara in Italy. It is important to specify that I began to work within the structure at the beginning of july (on 1er july). In an economic context marked by the globalization of trade and where goods transportation are very important for the economy, I found a perspicace idea to learn this business with all the requirement. I carry out the training in a Italian Company situated in Ferrara specialized in Logistics called LORD. I carry my mission in both the logistics service and the marketing service. And it was a good opportunity to discover a new company structure , a new company concept, in a new country for me : Italy. In a first part, I shall present the group LORD SCPA: the structure, its functioning and its performances in order to explain how the company which welcomed me within the training. In a second part, I shall establish a report of my activity to explain the accomplished missions, the methods and the implemented set-up to carry out this mission of one month. Finally I would finish by an analysis of the organization of Page 2 LORD SCPA which will allow me to propose with humility the axes of improvement of this last one. Initially, this document presents the company, the business of transportation. I will then present the various missions in which I participated in this internship and my feelings. Find a training abroad wasn’t as easy as we can think, because not only I disposed of 1month (it’ a real short term) but also, I had to carry out this training abroad. It made possible throught my strong willing to find training via training interviews in Scotland and in Italy. Acknowledgments First and foremost, I would like to thank Mrs Mouchrik, my supervisor, for welcoming me in LORD SCpA I would also like to thank Daniele Corsi, President for accepting my nomination knowing that this was a period of one month only. I want to thank the whole team for giving me confidence in the work which I participated. Sharing their experience and expertise with me, the many tips they have given me their kindness and did this entire training course a success. I also thank Laura for Ravalli sympathy, encouragement and patience she has shown to teach me his trade and Roberta Zangoli daily for his good humor and optimism. I Presentation of the company 1. LORD SCPA : A human-sized company LORD, a joint stock consortium, identifies its core business in the global management of logistic and distribution services. The progressive investments, equity investments and take-overs place LORD at the head of a group of companies that operate in various specialized sectors: residential constructions, management and care of the environment, corporate consulting, and management of waste and reclamations. In this specific field, LORD offers a complete service: from planning to storage, until delivery to destination, monitored 24/24. LORD stands out for the promptness of intervention, capillarity on the entire national territory and use of qualified staff. The technical skills, the know-how, and high reliability are the characteristics that, together with the particular care for the environment, allowed LORD to obtain the Quality Certification according to ISO 9001 and ISO 14001 standards. Page 4 The consortia are the formations of several companies whose objectives are to pool their knowledge, and resources to achieve a common goal, allowing the company to benefit from the effect of experience of each but also reduce costs ... Each company retains its legal status. The consortium is formed from a contract that will establish the obligations and rights of each member. The consortium is very wide spread in Italy, it's also what made the success of businesses in the north of Italy known for being one of the most industrialized in Europe. Consortium companies : •Trasporti Vecchi ZironiSRL •IGM Ambiente SRL •LogisticConsultingSrl •Rimini Work Group SRL •PiraniSRL •Intereco SRL •LogisticService Soc.Coop •G.L.F.Gruppo Logistica Faenza Soc. Coop. •MedService Soc. Coop. •ItalprimaSoc. Coop. •Coop. Cinque Soc. Coop •Società Gestione Servizi Soc. Coop. •PlumbeckContracon •C.E.DSoc. Coop. •Global Service Soc. Coop 2. Geographical context The headquarter in Ferrara, with the subsidiaries in Milan AND bologna are the principal entities of the logistics system. Lord offer different services in Northern Italy. THE localization of the subsidiaries are situated well because they are situated in the north of the Italy one of the most industrialized place in Europe. The services range from a national “fast courier” service to logistics and storage. They can deal not only with the dry goods but also controlled temperature transport. Customers and partners of LORD: •TNT GLOBAL EXPRESS •MOVIMODA S.P.A •DHL EXPRESS •FIEGE BORRUSO •SIFTE BERTI •FASHION LOGISTICS SRL •TRACONF SRL •S.T.A.BARTOLINI Page 6 •ND LOGISTIC •SDA CourierExpress •FOX Bompani •GIA SpA •CPS Farmaceutici 3. Structural context During the training I worked in a entity of logistics of the “LOGISTIC CONSULTING” The agency Ferrara, employs 118 peoples (inclunding 68 trucks drivers): - A Chief Financial Officer (contract manager) - Vice president (my tutor) - President - 2 marketers - 7 administrative charge of billing customers and suppliers - 2 secretaries - 5 agents of traffic (or operators) - 2 trade officials - 68 trucks drivers - 24 handling agents - 5 quality controllers Page 8 4. Strategy To withstand competition, to enter new markets, be at the forefront of technology and learn new skills and resources, Lord SCpA search of allies and partners. LORD has obtained outside, resources and knowledge - how complementary for efficient management, and efficient. Forms of alliances and partnerships of the consortium are multiples of the LORD strategy has been to develop in a business network to increase its development potential, and to be widely regarded as a business developed a wide network and weigh heavily in the basin of the country. Thus the company has chosen to be part of a "consortium" of companies as well developed in Italy. The solutions are provided through a consultancy focused on the faces in the stores customer service. LORD is a leader in logistics for movement of goods thanks to the flexibility and dynamism of the service business of production cycles, to ensure integrated services providing with high quality. 5. Services - Daily courier service - Daily departures of full load transports with a wide ranging of vehicles, with a remote system of surveillance - Controlled temperature transports, the fleet includes last generation refrigerated semi-trailers with real time monitoring 24/24 7/7 from the logistic technical centre. - Bonded warehouses. - Container service - Logistics platform. - Distribution and collection service for all types of goods, from fashion perishable goods - Abnormal load transport. - Transport of equipment and systems of various types. - Technical-logistic consultancy service by highly qualified personnel, this service was situated in Ferrara. Between the factory of a product and its arrival to the user, the interventions are many and varied: warehousing and inventory management, custom packaging, distribution, shelf and taking orders. All these operations are related and follow one another in a logical order. They can be assigned independently to different stakeholders. 6. Fashion service I find interesting to speak about the Fashion service, The fashion division was really interesting, this corresponded to a new activity for Logistic consulting, what was interesting is that Logistic Consulting used his heart craft which was the order to diversify and offer other services for companies, in fact it uses its knowledge and its technical in terms of logistics, for example by offering to companies not only (as was the case: to transport goods on behalf of their clients, but also to manage the stores of plants in the management of stocks, to control quality of clothing, for example on behalf of their clients and labeling before transporting goods to stores. So thanks to the resources technical and management has won the credibility of these customers by its reputation and the means they have to diversify into other services. -Storage of raw materials -Quality control on clothes -Labeling on clothes -Shipment to sales market Page 10 In 2009 AND 2010 lots of investments have been set up in order to improve the warehouse structures in Ferrara with in order to increase the logistic network in Italy. II. The main Missions and objectives 1. The discovery of the activity During the first week of internship, I met various members of staff members in the confines of the logistics platform. So I have had an vision of the relationship between services and staff. I also visited the packing plant that is part of the building of the logistics platform and know more about the information on the operation of the latter and the interaction between the packaging and storage and preparation control. I worked for the marketing department and the logistic department. For the marketing department I had to do the translation of the site in from Italian to French and from Italian to English. Also for the logistic department I was order analyst assistant. 2. Translation mission I was asked to do work of translation from Italian to French and from french to English translation portion concerned the website of the company, but I could be asked to write mails in french. My tutor was explaining the situation and gave me the e-mail that she eventually received, I took notes and gave me time to work, that way I could get organized and work with other know the priorities.