This research note is restricted to the personal use of [email protected] G00246939 Hype Cycle for Unified Communications and Collaboration, 2013 Published: 31 July 2013 Analyst(s): Geoff Johnson This Hype Cycle evaluates the life cycle maturity of unified communications and collaboration and related technologies. It shows how emerging technologies are transitioning UCC deployments beyond major suites to include numerous collaboration variants, mobility and cloud UC delivery. Table of Contents Analysis..................................................................................................................................................3 What You Need to Know..................................................................................................................3 The Hype Cycle................................................................................................................................ 4 The Priority Matrix.............................................................................................................................8 Off the Hype Cycle........................................................................................................................... 9 On the Rise.................................................................................................................................... 10 Customer Engagement Hub..................................................................................................... 10 Intercompany Multimodal UCC................................................................................................. 11 3D Video Telepresence.............................................................................................................12 Private Cloud Communications.................................................................................................14 Social Co-browsing.................................................................................................................. 17 Web Real-Time Communications..............................................................................................18 Context-Enriched Content........................................................................................................ 20 Hybrid Unified Communications and Collaboration................................................................... 22 No-Email Initiatives................................................................................................................... 24 Presence Federation.................................................................................................................26 Ensemble Interactions.............................................................................................................. 27 At the Peak.....................................................................................................................................28 Expertise Location and Management........................................................................................28 Open Source in UC Components............................................................................................. 30 Collaborative Authoring Tools................................................................................................... 33 This research note is restricted to the personal use of [email protected] This research note is restricted to the personal use of [email protected] Context Delivery Architecture....................................................................................................35 Enterprise Video Content Management.....................................................................................38 Transcoderless and Software-Based Videoconferencing Infrastructure..................................... 39 Context-Enriched Services....................................................................................................... 41 Enterprise File Synchronization and Sharing (EFSS).................................................................. 43 Sliding Into the Trough....................................................................................................................45 Mobile Collaboration Client....................................................................................................... 45 Cloud Office Systems............................................................................................................... 46 External Peer-to-Peer Communities..........................................................................................48 Communications-Enabled Business Processes........................................................................ 50 Mobile Unified Communications................................................................................................52 Cloud UC (UCaaS)....................................................................................................................53 Climbing the Slope......................................................................................................................... 56 Emergency/Mass Notification Services..................................................................................... 56 Rich Presence.......................................................................................................................... 59 Rich Media — Live Streaming...................................................................................................61 Open-Source Communications.................................................................................................62 SIP Communications................................................................................................................ 65 Internal Peer-to-Peer Communities........................................................................................... 66 Unified Communications and Collaboration...............................................................................68 Unified Communications...........................................................................................................70 Video Telepresence.................................................................................................................. 72 Rich Media on Demand............................................................................................................ 74 Entering the Plateau....................................................................................................................... 75 Mobile Social Networks............................................................................................................ 75 Mobile IM..................................................................................................................................77 Location-Aware Technology..................................................................................................... 79 Mobile Search.......................................................................................................................... 81 Appendixes.................................................................................................................................... 82 Hype Cycle Phases, Benefit Ratings and Maturity Levels.......................................................... 84 Recommended Reading.......................................................................................................................85 List of Tables Table 1. Hype Cycle Phases.................................................................................................................84 Table 2. Benefit Ratings........................................................................................................................84 Page 2 of 87 Gartner, Inc. | G00246939 This research note is restricted to the personal use of [email protected] This research note is restricted to the personal use of [email protected] Table 3. Maturity Levels........................................................................................................................85 List of Figures Figure 1. Hype Cycle for Unified Communications and Collaboration, 2013............................................ 7 Figure 2. Priority Matrix for Unified Communications and Collaboration, 2013.........................................9 Figure 3. Hype Cycle for Unified Communications and Collaboration, 2012.......................................... 83 Analysis What You Need to Know This Hype Cycle examines the key unified communications and collaboration (UCC) technologies, and forecasts how they will impact users and business performance during the next 10 years. Seventy percent of these UCC technologies will mature within five years, and 60% will have a transformational or high impact if their implementation is led by genuine business requirements. The separate communications technologies that are at the heart of UCC suites and solutions are progressing steadily toward maturity. A stand-out development is the way that enterprises are embracing emerging collaboration tools to extend basic unified communications (UC) to include collaboration solutions (UCC) in a very significant way. Social networking is a similarly significant source of business innovation from an adjacent market. The high innovation rate in both collaboration and social networking is counterbalanced by numerous short-lived solutions that begin as interesting products