Customer journal no. 74 – II/2014 REVISION SPECIAL In this special summer edition of our DQS UL customer journal, our experts present to you the ongoing status of the revision of ISO 9001, 14001 and 45001 (the current BSOH 18001), as well as information on the new ISO 27001, BRC Issue 7 and an overview of Food Standards. 2015 – The year of revised management system standards For more than 1.5 million organizations with certified quality we recommend our customers famil- or environmental management systems worldwide, the year iarize themselves with the changed 2015 will bring significant changes: both ISO 9001 (Quality standards as soon as possible, and Management Systems) and ISO 14001 (Environmental not to wait until the end of the transi- Management Systems) are scheduled to be re-published in tion period. Your local DQS UL office completely revised versions in the second half of the year. will be glad to support you in this, and offers their customers and interested Both standards look back on a true success story: since the parties a wealth of information and initial publication of ISO 9001 in the year 1987, the number practical assistance in the form of of certified organizations has been increasing steadily, and the training seminars and “Gap analyses“ . recently published ISO Survey reveals the impressive figure of 1,129,000 certificates for management systems at the end of With this newsletter, we would like to let you know about the 2013. The certificate numbers for environmental management current status of this ongoing revision, and give you a heads-up systems according to ISO 14001 show a similar development, about the changes that are in the planning. and by the end of 2013 there were more than 300,000 certifi- Enjoy the news! cates worldwide. Michael Drechsel Managing Director Organizations certified by DQS UL Group report many advantages DQS Holding GmbH their certification gives them, starting with the fulfillment of customer requirements, to using them as tools to improve company or environmental performance, or to avoid mistakes and reduce risk. contents no. 74 Still, changing conditions, new developments and technologies as well as changing expectations expressed by the users of these ISO 9001 2 standards have made another revision necessary. ISO 14001 4 The new standards will have a completely new, mutually harmo- ISO 45001 6 nized structure that is designed to facilitate integration of these ISO/IEC 27001 7 two management systems. Content-wise, the tried and true process approach that to date has been recommended is now a BRC Food Standard 9 requirement. There is also increased emphasis on the effective- The Fairway Golf & Spa Resort obtains 10 ness of the management system and the results achieved. GC-Mark “Excellent Business Hotel” This provides certified organizations with some impressive oppor- China office of DQS UL Group 11 tunities to improve their systems, and develop them further into moves to new location even more effective tools for management. To do that, they now have a transition period of three years to adjust their systems to the new requirements. In spite of this rather long period of time, 2 no.74 ISO 9001 Roadmap ISO 9001:2015 Background 2013 2014 2015 Since its first publication ISO 9001 went through several revisions to keep it June 2013: CD up-to-date and to consider the changing (Committee Draft) environment and stakeholder expecta- Transition period for certification tions. It was first published in 1987 May 2014: DIS containing a set of requirements grouped (Draft International Standard) in 20 elements for quality assurance system. The first revision followed in July 2015: FDIS 1994, introducing some minor changes (Final Draft International Standard) like the distinction between corrective and preventive action. The revision in the September 2015: IS year 2000 introduced a completely new (International Standard) concept, abandoning the element-based requirements and introducing a Quality Management Model based on a process approach. Again a revision followed in the standard was necessary again to The revision process 2008 with very few changes without assure that the standard is still relevant In 2011 the responsible ISO committee, adding or changing requirements. and adequate in an always faster changing the Technical Committee 176 started the world. The increasing diversity of ISO 9001 systematic review and decided in March ISO 9001 is the most successful standard users had to be considered, not having 2012 to revise the standard. The revision for management systems in the world. any longer only manufacturing industries process went through several internal While in 1995 only 127,000 organiza- but more and more service industries draft stages and is now expected to be tions have been certified according to and other kinds of organizations. It was concluded in September 2015 with the ISO 9001, this number increased in 2013 also necessary to verify the impact of publication of the revised ISO 9001:2015, to more than 1,100,000 certificates in new developments in knowledge and based on a new common structure for all 180 countries. technologies which changed during the ISO Management System Standards and last years, broader user interests and introducing several new concepts, the Despite the innumerous benefits changes in industry. In 2010 and 2011, most important being the so called “risk obtained through an implemented quality ISO conducted an extensive web-based based thinking”. management system based on ISO 9001 user survey, asking about the need for a (e.g. error prevention, reduced costs revision and the future needs and interests through improved and more efficient of the standard users. The answers have processes, minimization of business been evaluated and the majority asked for risks, increased customer satisfaction, changes and a review of ISO 9001. trust and reputation), a new revision of In June 2014 the most recent step was concluded and the DIS (Draft Interna- tional Standard) was published for public consultation. no.74 3 Transition period ISO 9001 Impact for certified organizations: 2015 2016 2017 2018 First of all it is important that there is no formal requirement to start any activity before the publication of ISO 9001. However, as the DIS, the Draft International Standard, is now published, September 2015: we already have a clear picture how the Published revised standard will look like. So far we International Standard recommend the monitoring of the revision September 2015: process and making yourself aware of the Start of 3 years transition period until September 2018 new structure and the new requirements as soon as possible. After the final publication of ISO 9001:2015, certified New content and structure: The revised standard will also give organizations will need to transition to Even keeping in mind that the final increased emphasis to achieving value the revised standard. That means that version may still introduce some minor for the organization and its customers. processes and system documentation will adjustments, now the main changes and Important are the results, in other have to be revised and aligned with the concepts are already defined: words “output matters”. new requirements. It is already known that ISO 9001:2015 ISO 9001:2015 will require an will have a complete new structure and understanding of the context of the core text with the so called “High Level organization and the needs and Structure” as defined in the Annex SL of expectations of interested parties the “Consolidated ISO Supplement” of like e.g. direct clients or customers, the ISO/IEC Directives. end users, suppliers or regulators. The advance of modern media will As one of the main content changes, be reflected by increased flexibility the new standard will increase the of the use of documentation, and requirements for top management the terms “document” and “record” commitment and involvement. probably will be substituted by the term Another significant change will be the “documented information”. introduction of the concept of “risk The process approach introduced in based thinking”. While the concept the year 2000 as the desired model of risk has always been implicit in for quality management systems will ISO 9001, the revised standard makes become an explicit requirement in it more explicit and builds it into the ISO 9001:2015. whole management system. Annex ISO and the International Accreditation “Preventive action” will disappear as SL includes a specific requirement Forum IAF already agreed on a period of that organizations determine the risks an explicit requirement, and the whole wording of the revised standard will three years for the transition from ISO that need to be addressed to ensure 9001:2008 to the new ISO 9001:2015. that their management system can make it more readily applicable and DQS UL will support organizations by achieve its intended outcomes, prevent usable by “service” type organizations. or reduce undesired effects and Recognizing the importance of different means, among others by: achieve continual improvement. Each competent people within any kind Publicly available information management system standard can of organization there will be also Recorded webinars in several languages define risk in terms that are relevant to more emphasis on requirements for (on our website www.dqs-ul.com) competence of personnel. In that their specific discipline; so the revised Seminars and training version of ISO 9001 will do so in relation context, competence means being able Gap audits to product or service conformity and to apply knowledge and skill to achieve customer satisfaction. Risk based intended results. thinking will make preventive action As an annex of the standard we will also part of the routine and it will no longer find the revised quality management be necessary to maintain a specific principles, now reduced from eight to requirement for preventive action.