UPS Customer Service UPS On Call Air Pickup® Web site: ups.com® Web site: ups.com Telephone: 1-800-PICK-UPS® Telephone: 1-800-PICK-UPS E-mail: [email protected] UPS OnLine® Shipping Solutions UPS International Customer Service Web site: ups.com Web site: ups.com Telephone: 1-800-727-8100 Telephone: 1-800-782-7892 ® E-mail: [email protected] WorldShip Technical Support Telephone: 1-888-553-1118 Customer Service (Spanish-speaking) ® Telephone: 1-800-877-1548 UPS SonicAir Web site: www.sonicair.ups.com UPS Rate and Service Guide Daily Rates Effective 01.06.2003 Access for the Hearing Impaired Telephone for domestic shipments: 1-800-451-4550 Web site: ups.com Telephone for international shipments: 1-800-692-0898 TTY/TDD: 1-800-833-0056 UPS CapitalSM Tracking Information Web site: www.upscapital.com Web site: ups.com Telephone: 1-800-637-0620 UPS Rate and Service Guide Service and Rate UPS Telephone: 1-800-457-4022 SM E-mail: [email protected] UPS Supply Chain Solutions Web site: www.ups-scs.com Billing Telephone: 1-866-822-5336 Telephone: 1-800-811-1648 UPS e-Commerce Web site: www.ec.ups.com ups.com ® 01921017 1/03 © Copyright 2003, United Parcel Service of America, Inc. All rights reserved. 10% post-consumer content One Integrated Company. An enterprise that’s integrated, innovative, and global. A system that’s flexible, reliable, and smart. A company that speaks to the needs of your organization. Where people, information, and equipment come together to make your reach nearly limitless and your operations virtually seamless. Where shipping and consulting services, financing options, and progressive technologies keep the flow of goods, information, and funds moving at the pace you want. UPS. We’ll work for your business. 1 Table of Contents 2 Prepare Your Shipment. The ins and outs of boxes and labels – getting your package ready. Packaging Guidelines 6 Special Packaging Needs 11 UPS-Provided Packaging 12 UPS Packaging Supplies 14 Process Your Shipment. Determine the Rate 24 Express or Ground? Select your service, Domestic Export (continued) then figure out the zone and rate. UPS SonicAir® 25 UPS Worldwide ExpeditedSM ® ® Determine the Service Option 18 UPS Next Day Air Early A.M. 26 to Canada 80 ® Determine Weight and Size 20 UPS Next Day Air 26 UPS Standard To Canada 82 ® Determine the Zone 22 UPS Next Day Air Saver 30 Shipment Pricing 85 ® Domestic 22 UPS 2nd Day Air A.M. 34 Import Freight Collect ® SM Export 56 UPS 2nd Day Air 38 UPS Worldwide Express Plus 92 ® SM To Canada 72 UPS 3 Day Select 42 UPS Worldwide Express NA192 SM Import Freight Collect 86 UPS Ground – Commercial 46 UPS Worldwide Express 92 UPS Ground – Residential 50 UPS Worldwide ExpeditedSM 96 UPS Hundredweight Service® 54 UPS 3 Day SelectSM From Canada 100 Export UPS Standard From Canada 102 UPS SonicAir® 62 Shipment Pricing 103 UPS Worldwide Express PlusSM 64 Value-Added Services 104 UPS Worldwide ExpressSM 64 Automated Processing 114 UPS Worldwide ExpeditedSM 68 Manual Processing 117 UPS Worldwide Express PlusSM Other Charges 131 to Canada 78 Service Restrictions 134 UPS Worldwide ExpressSM Access to UPS 138 Essential Information. to Canada 78 The rest of the story – tracking, billing, and business solutions. Track Your Shipment 142 Understand Your Bill 146 More Business Solutions 148 Terms and Conditions 150 Index 157 3 4 One Synchronized Flow.The hum of business. It’s a sound we love. What creates it? The well-timed, just-right blend of individual skill, smart technology, operational precision, and synchronized transactions working together every day to keep things constant – constantly moving, constantly evolving, constantly adapting to new challenges. You can count on all phases of our business – delivery, consulting, finance, e-commerce – to keep things humming for your business. Prepare your shipment in just a few well-orchestrated moves. 5 Packaging Guidelines Note: To prepare packages for UPS shipment, you can use your own packaging or containers available from UPS. We offer a variety of Shipping Checklist containers free of charge for UPS Air Services. Make sure you: – Use strong tape designed for shipping. We also offer corrugated cartons and packaging – Use a rigid box with flaps intact. – Do not use string or paper over-wrap. materials for purchase. UPS Packaging Supplies – Remove any labels, Hazardous – Use a single address label that has may be billed to your UPS account or a major Materials indicators, and other clear, complete delivery and return credit card. Terms and conditions will apply. shipment markings from the box. addresses. For either of these options, please visit – Wrap items separately. – Place a duplicate address label “Supplies” at ups.com.® – Use adequate cushioning material. inside the box. Step-by-Step Note: A double-wall container should be used Simply by observing a few basic UPS® recommends for an item(s) weighing more than 80 pounds. principles when preparing your choosing a box strength shipment, you can help ensure that that is suitable for its your package travels safely to its des- contents, based on the tination. The four steps outlined here UPS Box Strength Guide- cover the key considerations in packing lines. Never exceed the maximum most articles with care. gross weight limit for the box, which is printed on the Box Maker’s Certificate 1. Use a corrugated box. on the bottom flap of most boxes. Use a new or “almost new” corrugated box. The more a box is used, the more After years of testing and analysis, it loses its original protective qualities engineers at the UPS Professional ® and may not adequately protect your Services Package Lab (see page 11) shipment. If you must reuse a box, have developed box strength specifica- make sure it is rigid and in excellent tions for single-package distribution. Refer to the chart on the following page for recommendations in determining the proper size and maximum gross weight limit of a box. Follow these steps when using the UPS Box Strength Guidelines chart to select the most appropriate box for your shipment. 1. Weigh items to be shipped. 2. Measure and add together the condition with no punctures, tears, length, width, and height of the box. rips, or corner damage, and that all 3. Select the appropriate row where the flaps are intact. Shoeboxes, gift boxes, criteria in both columns A and B are met. or other paperboard boxes are not 4. Use column C to identify the recom- recommended. Remove old address mended Bursting Test strength box. labels, Hazardous Materials indicators Or, use column D to identify the recom- such as diamond labels and markings, mended Edge Crush Test strength box. as well as delivery markings and bar At least one of these specifications can ® ® Visit ups.com or call 1-800-PICK-UPS for codes from the previous shipment. be found on the Box Maker’s Certificate. guarantee details, service availability, delivery time commitments, or to request a pickup. 6 Prepare. Packaging Guidelines Step-by-Step (continued) UPS Box Strength Guidelines product-against-product damage and protect the contents from shock and ABCD Maximum vibration which can pass from the Weight of Size Limit of Bursting Edge Crush Contents Box (inches) Test Test (ECT) outside of the box to the contents. (lbs.) L + W + H (lbs. per sq. in.) (lbs. per in. width) SINGLE-WALL CORRUGATED CONTAINERS Proper cushioning material, combined 30 75 200 32 with a strong outer container, will protect 40 75 200 40 your shipment. Use enough cushioning 50 85 250 44 material to ensure that the contents 65 95 275 55 cannot move when you shake the box. 80 105 350 NA The following materials can be used DOUBLE-WALL CORRUGATED CONTAINERS for cushioning and protection: 60 85 200 48 80 95 275 51 – Air-encapsulated plastic (bubble pack) 100 105 350 61 • Designed to protect and cushion 120 110 400 71 140 115 500 82 lightweight items. 150 120 600 NA • Use multiple wraps/layers to ensure The above box strengths are only guidelines to help product is completely protected, assure the containment and protection of products especially around corners and edges. transported through single-package distribution environments. They are not to be considered pack- – Inflatable packaging (air bags) aging specifications, and all packaged products • Used primarily as void-fill material should be tested in accordance with industry- recognized performance tests to ensure the most for lightweight items. appropriate level of product protection is achieved. • Can be preformed to provide proper cushioning performance for specific 2. Provide internal protection. products. It’s important to cushion the contents • Extreme hot or cold temperatures of your package properly. may affect the ability of air bags to Wrap each item separately. Fragile provide adequate product protection. articles* need suitable separation from • Not recommended for items with each other and from the corners, sides, sharp corners or edges. top, and bottom of the box. Each item should be surrounded by at least two – Expanded polystyrene “peanuts” • Used primarily as void-fill material for lightweight items. • Overfill the box with peanuts, then gently close the flaps and seal. • Due to the shifting and settling *Fragile objects – such as electronics, properties of peanuts, it is recom- glass, ceramics, and artwork – may require mended that a minimum of three special packaging for safe shipment; inches of cushioning be used these packages may require added around the contents. cushioning or a double box. For assistance • Not recommended for use with flat, with packing fragile objects, contact the inches of cushioning and be placed narrow, or dense products that may UPS Professional Services® Package Lab at least two inches away from the migrate to the edge or bottom of at [email protected] or call walls of the box.