National Mapping and Resource Information Authority CITIZEN’S CHARTER 2020 (1st Edition) National Mapping and Resource Information Authority CITIZEN’S CHARTER 2020 (1st Edition) Page 1 of 208 I. Mandate: NAMRIA is mandated to provide the public with mapmaking services and to act as the central mapping agency, depository, and distribution facility for natural resources data in the form of maps, charts, texts, and statistics. II. Vision: NAMRIA is a center of excellence, building a geospatially-empowered Philippines. III. Mission: To provide quality topographic maps, nautical charts, and other geospatial products and services in a timely and coordinated manner. IV. Service Pledge: In delivering service to the public, the agency pledges the following: We, the officials and employees of the National Mapping and Resource Information Authority commit to: Nurture a culture of excellence in the production of geographic information and delivery of services to the public; Act promptly on public request and inquiry with utmost courtesy and efficiency; Meet and exceed public expectations through established service standards and feedback mechanisms; Respond immediately to suggestions and take necessary actions; Inform our customers regularly on updates and developments on our products and services; and Assure continuous improvement of our systems and procedures to deliver the best quality service. As such, we commit to serve with CARE: Courtesy – create opportunity to know and consider the needs of our clients; Accessibility – provide the necessary information on the available products and services and/or possible alternatives; Response-ability – ensure that client concerns will be addressed as required and the staff will be able to deliver their commitment; and Effectiveness – create potentials for longer relationships and engagements. Page 2 of 208 LIST OF SERVICES Office of the Administrator 6 Internal Services 6 AO-01. Processing of Documents for the Provision of NAMRIA Data/ Information 7 Requests for Multiple Data/Products 9 AO-02. Review of Legal Documents 13 AO-03. Processing of Documents for Technical Branches 15 AO-04. Processing of Internal Documents for Chief of Staff or Administrator’s Approval/ Signature 17 AO-05. Review and Approval of Documents 19 Hydrography Branch 21 External Services 21 HB-01. Provision of Digital & Print on Demand (POD) Nautical Charts 22 HB-02. Request for Free Issuance of Maps, Publications, and Data Produced by the Hydrography Branch 25 HB-03. Request for Certifications (Nautical Distances and Offshore Exploration Permit) 28 HB-04. Issuance of Certification of Tide Gauge Benchmarks 31 HB-05. Issuance of Certification of Oceanographic Information and Provision of Physical Oceanographic Data 34 HB-06. Provision of Bathymetric Data 40 HB-07. Provision of Geomagnetic Data 44 Mapping and Geodesy Branch 49 External Services 49 MGB-01. Request for IFSAR and LIDAR Data, Orthoimage, Orthophoto and Aerial Photographs 50 MGB-02. Request for Digital and Print-On-Demand Administrative and Large, Medium and Small Scale Topographic Base Maps 60 MGB-03. Request for Map Certification and Evaluation 69 MGB-04. Request for Certification and Evaluation of Geodetic Control Points (GCPs), and GNSS Receiver Registration 72 Internal Services 88 Page 3 of 208 MGB-05. Request for Printed Maps and Charts 89 Resource Data Analysis Branch 92 External Services 92 RDAB-01. Request for Complimentary Copies of Thematic Data and Other Maps within RDAB 93 RDAB-02. Provision of Print Copies of Land Classification (LC) Maps and/or Corresponding Forestry Administrative Orders/DENR Administrative Orders (FAO/DAO) 96 RDAB-03. Request for Land Classification (LC) Maps and Other LC-Related Data/Information 99 RDAB-03. Request for Land Cover Map 112 A. Request for Land Cover Maps for Walk-In Clients 112 B. Request for Complimentary Copy of Land Cover Map 115 RDAB-04. Request for Coastal Resources Map, Inundation Map and Slope Map 103 A. Request for Coastal Resource Maps for Walk-In Clients 103 B. Request for Complimentary Copy of Coastal Resource Map 105 C. Provision of Slope Map with Certification (letter request and walk-in client/s) 108 Geospatial Information System Management Branch 118 External Services 118 GISMB-01. Purchase of Printed Maps, Charts, and Publications 119 For Free Copies of Printed Maps, Charts, and Publications 122 GISMB-02. Request for GIS Maps and Multiple Thematic Data 125 For Free Copies of GIS Maps and Other Thematic Maps 127 GISMB-03. Application for Enrolment in GIS and Other Geomatics Trainings 130 For Packaged GIS and Other Geomatics Trainings (Usually Outside NAMRIA) 133 GISMB-04. Request for Information, Education, and Communication (IEC) Activities 137 Internal Services 139 GISMB-05. Development of Database System 140 GISMB-06. Provision of ICT Support Services 143 GISMB-07. Development of Information System 144 GISMB-08. Provision of Web Publishing Services 148 Page 4 of 208 Support Services Branch 150 External Services 150 SSB-01. Request for Certification, Service Record, and Other Documents 151 A. Request for Certification and Service Record 151 B. Request for Certified Copies of Documents 158 C. Request for Printed/Digital Copy of Project-Related Documents 161 SSB-02. Request for Bidding Documents and Canvass Proposal 163 A. Request for Bidding Documents 163 B. Request for Canvass Proposal Slip 167 SSB-03. Issuance of Control of Order of Payment and Official Receipt 169 A. Issuance of Control of Order of Payment 169 B. Issuance of Official Receipt (OR) 170 SSB-04. Access to Library Services and Holdings 172 A. Access for External Clients 172 Internal Services 175 SSB-04. Access to Library Services and Holdings 176 B. Access for Internal Clients 176 SSB-05. Request for Certifications and Service Record 179 A. Request for Certification and Service Record 179 B. Request for Certification of Total Leave Credits 182 C. Request for Certificate of Contributions and Monthly Amortizations 185 SSB-06. Issuance of Special Order/Embarkation Order for NAMRIA On-the- Job Training (OJT) 187 SSB-07. Turn-in of Property, Plant, and Equipment 191 SSB-08. Request for Engineering Services 194 A. Request for Repair 194 1. Minor Repair of Vehicle Services 194 2. Repair of Instrumentation and Communication Equipment 196 3. Repair of Facilities and Equipment 199 B. Request for Transport Services 202 FEEDBACK AND COMPLAINTS MECHANISM 204 LIST OF OFFICES 206 Page 5 of 208 Office of the Administrator Internal Services Page 6 of 208 AO-01. Processing of Documents for the Provision of NAMRIA Data/Information Provision of NAMRIA Data/ Information is one of the agency frontline services which enable the public to request desired/needed NAMRIA data/information for various purposes. Office or Office of the Administrator Division: Classification: Simple G2C - Government to Citizen Type of G2G - Government to Government Transaction: G2B - Government to Business Who may All avail: CHECKLIST OF REQUIREMENTS WHERE TO SECURE Letter of Request (1 copy) Client Routing Slip Records Management Section (1 copy) http://www.namria.gov.ph/forms.php CLIENT AGENCY FEES TO PROCESSING PERSON STEPS ACTIONS BE PAID TIME RESPONSIBLE 1.1 Submit 1.1 Receive and None 30 minutes Records letter/ record the Management memorand document/s, Section Staff um to attach routing Records slip, and forward AO Staff Manageme the document/s nt Section to the Administrator’s 1.2 Through Office email 1.2 Receive, record None 30 minutes AO Staff and forward the document/s to the Chief of Staff Page 7 of 208 CLIENT AGENCY FEES TO PROCESSING PERSON STEPS ACTIONS BE PAID TIME RESPONSIBLE 1.3 Review and None 1 hour and 30 Chief of Staff endorse the minutes document/s to the Administrator 1.4 Review/ None 5 hours Administrator Approve/ Disapprove the request, give instructions through marginal note, and endorse the document/s to the concerned personnel, unit/s, branch/es, and/ or committee/s 1.5 Release/ None 30 minutes AO Staff dispatch document/s to concerned personnel, unit/s, branch/es, and/ or committee/s TOTAL None 1 day Page 8 of 208 Requests for Multiple Data/Products Provision of Data/Information generated by the different technical Branches of the Agency is one of the services frequently availed by clients of NAMRIA. A client often requests for multiple sets of NAMRIA Products for various purposes. Office or Office of the Administrator Division: Classification: Simple, Complex, Highly Technical Type of G2G - Government to Government Transaction: G2C – Government to Citizen G2B – Government to Business Who may avail: All CHECKLIST OF REQUIREMENTS WHERE TO SECURE Letter of Request (1 copy) Client Routing Slip (1 copy) Records Management Section http://www.namria.gov.ph/forms.php External Client Request Form (ECRF) Office of the Primary Responsibility (OPR) (1 copy) http://www.namria.gov.ph/forms.php Request for Free Issuance (RFI) Office of the Primary Responsibility (OPR) (1 copy) http://www.namria.gov.ph/forms.php FEES TO BE PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS PAID TIME RESPONSIBLE 1. Submit letter of 1.1 Record letter None 30 minutes Staff request through of request and Records Management walk-in or email endorse the Section letter to NAMRIA Administrator 1.2 Receive, None 30 minutes Staff record and Office of the forward the Administrator document/s to the Office of the Chief of Staff 1.3 Review and None 1 hour and 30 Chief of Staff endorse the minutes Page 9 of 208 FEES TO BE PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS PAID TIME RESPONSIBLE document/s