General Instructions Applies to for handling Federation of Migros international shipments, Cooperatives customs clearance and Magazine zum Globus AG operations associated Interio AG with these activities Office World AG Version 2014/03 Valid from 01.03.2014 Replaces Version 2012/2 Introduction Dear Ms. ..........., Dear Mr. ..........., These instructions provide information about the processing of our transport orders. Orders shall either be placed upon transfer of the order details by MTWEB or with the dispatch of Forwarding, Shipment and Customs Clearance orders. Please pass these instructions on to all your colleagues handling and/or organizing shipments and/or customs clearance on our behalf. We shall charge you for any additional costs arising from non-compliance with these instructions. These instructions shall apply to shipments / customs clearances by the following firms: . Federation of Migros Cooperatives, Zurich . Magazine zum Globus AG, Spreitenbach . Interio AG, Dietikon . Office World AG, Zurich The names Food and NonFood refer to Migros. Where Globus is mentioned, the instructions also apply to Interio and Office World. In case of queries or uncertainty please contact us prior to accepting shipments or executing an order. Deviating agreements can be made and shall supersede the general instructions. Federation of Migros Cooperatives Logistics Transport Unit International Transports Markus Helg 2 Contents 1 Import from Overseas ............................................................................. 4 (Sea freight, air freight, Sea/Air) ................................................................. 4 1.1 Handover of goods at departure (air)ports ........................ 4 1.2 Notification upon departure from place of origin ............... 4 1.2.1 Sea freight and Sea/Air .......................................... 4 1.2.2 Air freight ................................................................ 4 1.3 Release ............................................................................ 5 1.4 Forwarding / notification of dispatch / empty containers ... 5 1.4.1 Vessel/Rail: ............................................................ 5 1.4.2 Vessel/Rhine barge: ............................................... 6 1.4.3 Air/Sea freight:........................................................ 6 1.5 Notification of final delivery ............................................... 6 In the event of a delivery of a road shipment, the following units must be notified prior to final delivery: ..................... 6 2 Imports from Europe ............................................................................... 7 (Road/Rail) .................................................................................................... 7 2.1 Transport order ................................................................. 7 2.2 Handover of goods / follow up process............................. 7 2.2.1 Deliveries with final destination Weil am Rhein depot (Food) .......................................................... 7 2.3 Notification of dispatch ex works ...................................... 7 3 Exchange of palettes .............................................................................. 8 3.1 Palette exchange process ................................................ 8 3.1.1 One-for-one ............................................................ 8 3.1.2 Palette voucher ...................................................... 9 3.1.3 MTM Palette pool ................................................. 10 4 Customs clearance ............................................................................... 11 4.1 Customs clearance at the boarder.................................. 11 4.2 Authorized recipients (ZE) .............................................. 11 4.3 Customs clearance instructions after customs clearance order of customs team ................................................... 11 4.3.1 Federation of Migros Cooperatives (VAT no. 231‘115) ............................................................... 11 4.3.2 Magazine zum Globus AG (VAT no. 231‘ 125) .... 13 4.3.3 Interio AG (VAT no. 653‘476) .............................. 14 4.3.4 Office World AG (Vat reg. no. 653‘480) ................ 14 4.4 Faults during customs clearance .................................... 15 4.5 General tariff ................................................................... 15 4.6 Incorrect customs clearance invoicing ............................ 15 4.7 Net clearances ............................................................... 15 4.8 Provisional clearance ..................................................... 15 4.9 Responsibilities .............................................................. 16 5 Delivery to distribution centers ........................................................... 17 5.1 Notification ...................................................................... 17 5.2 Required documents ...................................................... 17 5.3 Addresses and contacts ................................................. 17 6 Invoicing ................................................................................................ 19 6.1 Invoice address .............................................................. 19 6.1.1 Federation of Migros Cooperatives ...................... 19 6.1.2 Magazine zum Globus AG / Interio AG / Office World AG ............................................................. 19 6.2 Invoicing ......................................................................... 19 6.3 Credit notes .................................................................... 20 7 Transport insurance ............................................................................. 20 7.1 Insurance cover .............................................................. 20 7.2 Procedure in case of damage ......................................... 20 8 Liability................................................................................................... 20 8.1 Liability ........................................................................... 20 9 Sample, service or spare parts shipments ......................................... 21 9.1 Notification ...................................................................... 21 10 Miscellaneous ........................................................................................ 21 10.1 Strikes ........................................................................... 21 10.2 Local public holidays ..................................................... 21 10.3 Extreme weather situations ........................................... 21 11 Annex: .................................................................................................... 22 11.1 Abbreviations ................................................................. 22 11.2 Contacts ........................................................................ 23 11.3 Location ......................................................................... 24 3 1 Import from Overseas (Sea freight, air freight, Sea/Air) 1.1 Handover of goods at departure (air)ports We will notify you of all your order details by allocation in the MTWEB. The instructions contain relevant details such as dates, quantities, terms of delivery etc. and may contain several part shipments. You monitor delivery dates. Creation of B/L or AWB according to Supplier order . We must be informed immediately of any deviations from the specified date of dispatch (too early/late). No shipment may be transported prior to the planned date without our agreement. We must be informed immediately of any changes to the delivery quantity (numbers) and any irregularities (potentially damaged boxes). MTWEB partners generally communicate with us using the “Instruction field“ in the MTWEB and only through other channels (email/fax/phone) in exceptional cases. 1.2 Notification upon departure from place of origin 1.2.1 Sea freight and sea/air MTWEB partners: Notification of dispatch must be received within the agreed periods as specified in the MTWEB. The booking in the MTWEB must be made at the latest 5 days after the departure of the vessel from the port of departure. Where this is not possible for transport reasons, the booking must be opened and the expected transport details must be visible in the MTWEB. Other partners Booking/dispatch confirmation shall be provided as agreed in each case with the Client. 1.2.2 Air freight MTWEB partners: Notification of dispatch must be received within the agreed periods as specified in the MTWEB. The booking in the MTWEB must be made at the latest 1 day after departure of the flight. Other partners: Booking/dispatch confirmation shall be provided as agreed in each case with the Client. 4 1.3 Release Sea/Rail: The shipping agent/shipping company releases the container(s) / the shipment to the rail/road haulier according to LTI instructions. Sea/Rhine: The shipping agent/shipping company releases the container(s) to the respective Rhine shipping company as instructed. Air/Sea: Where the shipment is received by a third-party/external forwarding agent, it must be handed over to the customs clearance/receiving agent at Zurich airport, commissioned by us. 1.4 Forwarding / notification of dispatch / empty containers 1.4.1 Sea/Rail: 1. The rail shipping agent must be commissioned directly by LTI LTI records the data relevant for the shipment directly in the transportation system of the operator. Where the operator does not use