Dresdner Verkehrsbetriebe AG customer magazine 2/2019 The new trams are coming Ganz nah dran! FOREWORD 3 15.1 5 .SEPTEMBER S E 8 – 1 7 U H R 2/2019 » Erfahre mehr zum Dear reader, Kleinen Panda am Aktionsstand der It’s no longer a secret: Bombardier Transportation will be Zooscouts! manufacturing our new light-rail trams. They prevailed 4 What moves you? against the other strong competitors which took part in 6 The new trams are » Erlebe mehr als 20 Tier- the tendering process. Coming to the decision demanded coming pflegertreffpunkte und a great deal of perseverance and intensive cooperation spannende Fütterungen! from the project managers. We are now looking forward 18 DVB services to adding new, innovative light-rail trams to our fleet. » Schau hinter die Kulissen 20 News der Futtermeisterei! In this issue of our customer magazine, you will find all 24 Allow us to introduce… the details of the new trams and their manufacturer, » Besuche unsere Forscher- Bombardier Transportation. We will also again be 26 Down the line Entdecker-Wiese! answering the questions you have on your mind, going 30 Leo's world » Entdecke die Fahrzeuge “Down the line” with you on Route 9 from Kaditz to Prohlis and giving away events tickets and books. 32 Active der Zoogärtner! 34 New ticket offers for We hope you have a great read, and enjoy plenty students and trainees of great trips by bus and rail. FRÜHAUFSTEHER 35 Dresden trams that have AUFGEPASST! written history Von 8 bis 9 Uhr könnt Ihr im Vogelhaus den Tierpflegern bei der Zubereitung des Futters über die Schulter schauen. Available online Andreas Hemmersbach Lars Seiffert in German and Director of Finances Director of Operations English at www. and Technology and Human Resources dvb.de/bewegt. zoo-dresden.de 4 2/2019 WHAT MOVES YOU? 5 You ask. Is it true that I should inform the driver if What moves you? We answer. I fall over in the tram or bus? Got a question you always wanted to ask about In road traffic, it may be necessary for the tram or bus driver to react in a the DVB? This is where we answer those you have sent tricky situation by carrying out an emergency in over the last few weeks in letters, e-mails, by phone stop or other manoeuvre. It may be the case or on our Facebook page. Maybe one of the following issues that a passenger falls over and is injured. has “moved” you, too? In such cases, please report to our driver. Firstly, he can call for medical aid; secondly, he can make note of the event in his files, or Can I take someone else with me on my save the video recording. Jobticket during the week? From Monday to Friday, 6 a.m. to 6 p.m., the Jobticket is only valid for you, the holder (on presentation of ID). In other words, during that period it is not transferable and cannot be used by another person. At all other times, you enjoy the same advan- tages as with “normal” season tickets. This Where and how should I safely put my includes being able to travel with one other pram or pushchair in the tram or bus? adult and up to four schoolchildren (under the age of 15). This can be done from 6 p.m. on In all vehicles there are standing areas weekdays, or all day on weekends and public intended for wheelchair users and holidays. This rule does not apply to the con- parents with prams. Markings on the vehicle cessionary Jobticket for trainees. doors indicate where these are from the out- side. If there are no other prams in the vehicle when you board it, please stand your pram I forgot to take my change from the ticket so that your child’s feet face in the direction machine. Is there any way of getting my of travel. This stops your child from bumping money back? their head if the vehicle does an emergency stop. If your child is in a pushchair, please If the forgotten change is in notes, place it with the backrest in the direction of How to contact us please contact our customer service travel. Please stay near your child during the Dresdner Verkehrsbetriebe AG on +49 (0)351 857-1011. Whereas returned trip. This means that in an emergency, such DVB AG coins drop into the output tray along with as unexpected braking, you can step in and [email protected] your ticket, banknotes are issued via the stop the pram from overturning. Trachenberger Straße 40 banknote slot. If the money is not withdrawn 01129 Dresden within 30 seconds, it will be withdrawn by default. The machine logs this process, so the case can be checked. 6 2/2019 NEW TRAMS FOR DRESDEN 7 Will the drivers’ workplace also be suitable modes of transport for the particu- New trams for improved in the new trams? lar journey they wish to make. To do so, we will be linking trams and buses to car and LS: Yes, definitely. One key way in which it bike sharing, and individual electromobility. Dresden will make the drivers’ job easier is We are bringing together this range of offe- that they will be able to control rings under the MOBI brand. Over the next various functions, such as the few years, we will be setting up a total of 76 A growing number of passengers, increasing traffic volume and air conditioning. In future, the MOBI points where passengers can conve- constantly changing demands in terms of mobility – Dresden's local tram will be operated via a touch- niently change from one mode to another. screen terminal. The ergonomics public transport is facing major challenges. We talked to the DVB's and comfort of the driver's seat will also LS: Local public transport has a rosy future, managing directors Andreas Hemmersbach and Lars Seiffert about be improved. Currently, drivers are testing as more and more people in the new trams and the people of Dresden’s mobility. different models and deciding which seat Dresden are looking for en- to fit into the new light-rail trams. vironmentally friendly means of getting around. We are Why are new trams needed in Customer information and services, offered What do you think the future of mobility focussing on their expectations Dresden? via various media channels, are thus playing looks like in Dresden? in terms of sustainable urban an increasingly important role. Over the mobility. We face the challenge of desig- Andreas Hemmersbach (AH): Dresden is years, expectations have also changed in AH: The trend towards people living in the ning Dresden’s growing range of mobility growing – and with it the number terms of our vehicle comfort. As well as air city will continue, and the best way options to be as compatible as possible of local public transport users. conditioning, people want Wi-Fi and more for people to get to their destina- with the city and the environment. When Even now, more than 600,000 space. In particular, it seems that the aisles tions even more effectively will it comes down to it, we want to keep our passengers already travel by are perceived as too narrow, and there is no be local high quality of life. Even now, our corporate public transport every working longer enough space for people with prams, public transport. But public trans- policy is already based on the principle of day, and demand continues to bikes, wheelchairs and walking frames. port of the future will be more than sustainability; for example, we are inves- rocket. We can only deal with this increasing just trams and buses. Sustainable, multimo- ting in renewable energy sources by using demand if we invest in an active growth How are the new trams being financed dal, flexible mobility will be a big topic. We photovoltaics, or adding greenery to our strategy and rapidly procure modern trams and how much do they cost? want to offer the people of Dresden various tracks and depots as a positive contribution with more space. mobility options at central points, so that to the microclimate, flood protection and AH: Altogether, we are investing 150 million they can choose between a whole range of urban design. Do the people of Dresden have dif- euros in building and then main- ferent demands in terms of mobility taining the 30 new trams. compared with 20 years ago? 75 per cent of that sum will come from funding. Lars Seiffert (LS): Mobility is moving with the times. Today it is influenced by the fast pace of life, and by digitisation. Our passengers not only want to get from A to B simply and easily, but also want to be well informed and connected. © Steffen Natzschka 8 2/2019 Focusing on customers’ wishes Your opinion matters to us – including your thoughts on the new trams. When compiling the technical requirements catalogue, listing what we require of the vehicle manufacturers, we also included your wishes, as passengers. What we asked Information sant on hot summer days. Charging sockets In the current trams, we asked you how In the tram, we will provide information via for mobile devices and Wi-Fi will provide satisfied you were with the features, comfort screens, signs and announcements. The additional comfort for longer trips in the new and feel-good factors such as cleanliness display monitors are particularly popular trams. and lighting. We used the points brought up, with you, mainly to confirm that you have both positive and negative, as an opportunity pressed the button for a request stop, and Seats to examine the requirements in greater depth to provide information about connections.