AGENDA Regular council 12:00 am., January 23, 2013 Item Description Page . a Call to Order . 1. b Adoption of the Agenda . 1. THAT the Council approve the agenda as presented. 2 - 51 2. Standing Agenda Item . 52 - 128 3. Test Flight - Added new item That this recommendation should work . c Adoption of Previous Minutes . 1. Standing Agenda Item . d Presentations . 1. Standing Agenda Item . e Reports . 1. Standing Agenda Item . f New Business . g Adjournment 2012 Utility Program Council Presentation December 13, 2011 Agenda • Utility Programs Overall Context • Individual Utilities – Context & 2012 Initiatives • Financial Considerations and Strategies •Rate Impacts 2 12/14/2011 Utilities Overall Context (Water, Sewer, Solid Waste, & NEU) • In a state of transition due to provincial, regional, and local initiatives • 2012 rates reflect some of these impacts though many are still to come • 2012 rates reflect a series of financial strategies intended to mitigate major change drivers. 3 12/14/2011 Water Utility - Context • Capacity – Regional growth –Climate change – High consumers • Health –Clean water via Regional filtration 4 12/14/2011 Water Utility – 2012 Initiatives • Require water metering for all new single family/duplex dwellings – Fixed/Variable/Seasonal – signal intention to encourage voluntary single-family home metering • Implement seasonal rates for residential and commercial metered customers • Begin transition away from debt-financing to pay-as-you- go for ongoing infrastructure replacement programs • Begin initiatives to “close the gap” between conservation programs and GCAT water target (33% per capita reduction) 5 12/14/2011 Sewer Utility - Context • Clean Water – Regulation – Eliminate Combined Sewer Overflows (CSO’s) into surrounding waters by 2050 • Rebuilding our sewer system – Regional Liquid Waste Management Plan • Secondary Treatment upgrades • Climate Change Adaptation – Storm intensity – Sea level rise – Flooding 6 12/14/2011 Sewer Utility – 2012 Initiatives • Capital program striving to separate 1% of sewer system annually to meet CSO commitment • Developing strategic long-term approach to eliminate CSO’s • Initiating financial strategy to mitigate impact of regional secondary treatment program on residents 7 12/14/2011 Solid Waste Utility - Context • Canadians are some of the highest generators of Municipal Waste Generation (2007) waste: (kg pre capita) 1000 900 • Recognition of our local 800 700 Ecological Footprint 600 500 – New Regional Solid Waste 400 300 Management Plan 200 100 – City GCAP Long Term Goal #5 0 US UK Italy Irland –Zero Waste Japan France Canada Austria Norway Belgium Sweden Denmark Germany Australia – New Provincial Extended Switerland Source: Conference Board of Canada Producer Responsibility (EPR) programs 8 12/14/2011 Solid Waste Utility – 2012 Initiatives • Expand Residential Food Scraps Recycling City-wide – Complete pilot by March 2012 (2000 homes) – Spring report to Council on findings and recommendations • 2012 garbage fee includes contribution to landfill for cost of closure and post closure care • Other fees represent general holding pattern – Pending report back on food scraps recycling plan – Pending clarification of provincial EPR program and impact on blue box materials (2014) – Recycling commodity prices (economic volatility) - set at 2011 levels ($1.65M) rather than five year moving average ($1.90M). 9 12/14/2011 Solid Waste Utility – 2012 Initiatives • Report Back Spring 2012 – Integration of learnings from Residential Food Scraps Recycling Pilot into plan for City Wide Implementation – key issues: – Pickup – weekly (compostables)/bi-weekly (garbage) – Coordinate with introduction of linear (volumetric) garbage cart pricing (align price signals to reduce residential garbage) Volumetric Pricing Bi-Weekly Garbage Need Coordinated Approach 10 12/14/2011 Neighbourhood Energy Utility - Context • At least 50% GHG reductions compared to development without the NEU • Expansion of NEU services as development proceeds in SEFC and vicinity • NEU expansion dependent on development rates and opportunities outside of SEFC Service Area • Business model – long term approach - losses in early years and profits in later years – 6% ROI over 25 years • Expert Advisory Panel input 11 12/14/2011 NEU – 2012 Initiatives • 56% GHG reductions – SEFC – compared to typical mix of gas + electric heating • 72% GHG reduction – Science World boiler replaced by NEU • Opportunity to expand beyond SEFC 12 12/14/2011 Overall Utilities Plan 2012: Financial Considerations - Expenditures Utility Expenditure Drivers 1% 100% 4% 90% 80% 70% 58% 59% 69% 60% Reserve 50% Metro 95% Debt 40% O & M 30% 32% 20% 19% 41% 10% 12% 10% 0% 13 Water Sewer Solid Waste 12/14/2011NEU Overall Utilities Plan 2012: Financial Considerations - Revenues Utility Revenue Sources 100% 2% 90% 36% 34% 80% 43% 70% 55% 60% 50% 27% 26% 40% 66% 30% 43% 20% 37% 31% 10% 0% Water Sewer Solid Waste NEU Taxes Fixed Fee Variable Fee Reserves/Line of Credit 14 12/14/2011 Overall Utilities Plan 2012: Financial Considerations - Reserves Current Utility Reserve Balances 70.0 Balance 60.0 50.0 $ 72.3M 40.0 30.0 20.0 $15.8M Current Reserve Balance ($M) Balance Reserve Current 10.0 $3.7M * - Water Sewer Solid Waste *Note: NEU utilizes a line of credit (2010 – 2012 $4.2 Million LOC) 15 12/14/2011 Financial Considerations – Metro Rates (Water & Sewer) • Metro Vancouver – Water – Cost of Water over the last 5 years has increased significantly due to ongoing impact of Seymour Filtration Plant capital cost Metro Water Cost Projections $140,000,000 $120,000,000 $100,000,000 $80,000,000 $60,000,000 $40,000,000 $20,000,000 $0 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2020 16 12/14/2011 Financial Considerations – Metro Rates (Water & Sewer) • Metro Vancouver - Sewer – Regional Sewer costs projected to increase substantially 2020 to 2030 due to North Shore and Iona Treatment Plant replacements (estimated cost $1.5B) Impact on Vancouver residents is dependent on cost allocation and availability of senior government funding Metro Sewer Cost Projections 200,000,000 180,000,000 160,000,000 140,000,000 120,000,000 100,000,000 80,000,000 60,000,000 40,000,000 20,000,000 0 17 2007 2008 2009 2010 2011 2 0 12 2 0 13 2 0 14 2 0 15 2 0 16 2020 203012/14/2011 Financial Strategies Stabilization Reserve (Water & Sewer) • Stabilization Reserve – Past practice is to smooth out Metro increases through use of the stabilization reserves – Relationship between the 2 reserves – use of Water consumption as a proxy for Sewers – weather impact – 2012 Strategies: . Water – drawing down reserve to mitigate Metro impacts and transition to “pay as you go” City capital funding . Sewers – begin to build up reserves to mitigate Metro treatment upgrade impacts in 2015 & thereafter. Implement annual adjustment between reserves for weather impacts 18 12/14/2011 Financial Strategies Pay as You Go (Water & Sewer) • Debt Servicing – 100% debt financing – Sewers debt costs increasing by 10.3% in 2012 reflecting increased sewer separation rate – Annual interest cost for Water $4.1 M and Sewer $5.8 M (2012) • 2012 Strategies - Debt vs Pay as You Go – Water utility opportunity: reducing stabilization reserve and increasing fees to introduce pay as you go for 1/3 of Cap Plan – Report out on long term strategy for Water and Sewer – 2013++ 19 12/14/2011 Utilities Recommended Rate Impact Water Sewer SW NEU • Metro Services 3.3% 1.2% • Debt – AM/Separation 0.6% 2.6% • Pay as You Go 5.0% • Stabilization Reserve (2.0%) 3.0% • Conservation Initiative 0.7% • O&M 0.3% 0.1% 4.2% 3.2%* •Landfill Closure 1.5% • Demand Adjustment 2.0% 3.0% Total 9.9% 9.9% 5.7% 3.2% *Includes rate escalation factor 20 12/14/2011 Impact on Average Home Owner Rate Average Home Change Increase Owner Cost Over 2011 Water 9.9% $513 $46/year Sewer 9.9% $273 $25/year Solid Waste 5.7% $242 $13/year NEU 3.2% N/A 21 12/14/2011 AGENDA Regular council 12:00 am., January 28, 2013 Laurel's Desk Item Description Page . Call to Order . Standing Agenda Item . Adoption of the Agenda . 2 - 4 testestestest THAT the Council approve the agenda as presented. 5 - 77 Standing Agenda Item . Adoption of Previous Minutes . Standing Agenda Item . Presentations . Standing Agenda Item . Reports . Standing Agenda Item . New Business . Adjournment Pre-Handoff Call Procedure Prepared by: Ed Milne, Strategic Implementation & Technical Specialist, iCompass Technologies Inc. Date: February 7, 2013 ©2013 iCompass Technologies Inc. - All rights reserved. 1 PURPOSE OF THE PRE-HANDOFF MEETING The goal is to ensure that the Handoff Call with the customer goes as smoothly as possible. The purpose of this meeting for the Sales Rep to pass along the knowledge they have of the customers needs during the sales process, and the Implementation Specialist an opportunity to ask questions. This lays the foundation for a successful Handoff Call with the customer. 2 PRE-MEETING ACTIVITIES Sales Rep: From the customer, get a couple of dates and times for a Handoff Call to bring to the meeting. Implementation Specialist: Review of the Service Agreement and Quote Review of the CRM notes from the Sales Rep Review of customers current services if they are a current customer with CivicWeb/AcademicWeb services. Review of the customers website to look for information that could be used in the Pre- Handoff Meeting and Handoff Call. Example would be to look at the Agendas and Minutes to determine if there is anything that needs clarification. Review the Tier 2 Implementation Queue / CMS Queue in order to have some understanding of when we could do the work. 3 MEETING STRUCTURE This meeting should be short and to the point lasting no longer than 15 minutes. Topics to discuss: Who from the organization will be attending the call? o Do we have the right people attending? (Key Decision Maker, Customer Project manager, highest level Admin user of services or other KEY users) o How are they to work with (to the point, easy going, etc.)? Why did they purchase our services? o What part of the services tweaked their interest the most? o Potential ‘Success Criteria’.