Air Canada Format to store in PQ: WPA(validating carrier)¥KP(%)¥UN*(tour code)¥RQ EX: WPAAC¥KP4¥UN*ALTUSA¥RQ (This is only an example. Please see contract for commission and tour code. TE is not responsible for supplying this information for you.) Ticketing instructions: (*PQS to check correct stored PQ) W¥PQ1 (replace 1 if stored commission is in dif. PQ) Note contract states: Commission rates are based on booking class. See contract for more details. TE provides this cheat sheet as a reference. Documentation needed by the airline may change at any point. Agent is responsible for reading all rules and ticket validity dates before ticketing. Point of Sale USA – Tour Code ACUSA First ticketing date: July 1st, 2020 Last ticketing date: June 30th, 2021 First outbound date: July 1st, 2020 Commission Rates by Ticket Service SUN PACIFIC North Ticket Point of Origin Ticket Point of Origin Booking Classes America Booking Classes USA/SUN CAN Booking Classes USA CAN PAC/SUN J/C/D/Z/P 4% J/C/D/Z/P 12% 4% J/C/D/Z 17% 8% 5% O/E/N 4% O/E/N 9% 4% P /O/E/N 12% 8% 5% Y/B 4% Y/B 9% 4% Y/B 12% 8% 5% M/U/H/Q 4% M/U/H/Q/V 5% 4% M/U/H/Q/V 7% 4% 5% V/W/G 3% W/G/S/T/L/A/K 5% 4% W/G/S/T/L/A/K 5% 4% 5% S/T 2% L/A/K 0% Flight Pass 2% for Flight Pass purchased at aircanada.com/agents Time of Ticketing Rates are inclusive of any applicable tax on commissions Please refer to each individual ticket service for ticketing instructions, inclusions and exclusions Time of Ticketing: The Time of Ticketing applies exclusively to tickets booked through aircanada.com/agents, Air Canada web link or via a Global Distribution System “GDS”. The Time of Ticketing is paid on online tickets weekly via ARCs sales report process. Certain restrictions apply as indicated on the ticketing instructions. Point of Origin (POO): The country where the journey begins, determined by the first airport code on the ticket. Air Canada Carriers: Means the flights marketed by Air Canada and operated by Air Canada, Air Canada rouge and under the Air Canada owned-banner “Air Canada Express” including those operated by Jazz Aviation LP, Sky Regional Airlines Inc., Air Georgian and Exploits Valley Air Services Ltd.. Interline carriers: Carriers other than stipulated above under the Air Canada Carriers definition. Codeshare: Air Canada marketed flights that are operated by a different carrier. Ticketing Instructions for Time of Ticketing Rates applicable to ALL travel: • Must be plated Air Canada (014). • Tour Code ACUSA must be entered in the tour code box of the ticket when booked in the “GDS”. The incentive must be entered in the commission box at Time of Ticketing on “GDS” bookings. Incentive cannot be claimed retroactively. • Time of Ticketing commissions are paid on online tickets weekly via ARCs sales report process. This is an automatic process and no tour code is required on the ADO (Agency Direct Online; www.aircanada.com). • Published fare rules (for adults and children) apply including for one-way and returns. Sector fares are eligible. • Open Jaw/combination permitted as per fare rules. • Time of Ticketing to be calculated against applicable fare prior to any taxes, applicable fees/charges and surcharges. • Time of Ticketing will be recalled if the ticket is refunded or cancelled. • If a fully unused ticket is exchanged on the GDS, Agency will return the commission of the original ticket, and claim commission on the new base fare. If a ticket is exchanged in the ADO, the new commission percentage can only be claimed on the ADCOL value, not on the total new base fare. For partially used tickets, the original commission applies. • Agency is responsible for collection of fares, taxes, fees/charges and surcharges valid at Time of Ticketing. • Incorrect ticketing or failure to enter Tour Code number will result in a minimum $50 ticketing error fee charge per ticket. • Failure to adhere to ticketing instructions will incur debit memos payable within 30 days of issuance. Inclusions/Exclusions of Time of Ticketing Rates applicable to ALL travel: • Valid on tickets booked through the Air Canada corporate reward program (issued with a PN#). • Valid on group ticket booking when GR# is entered in endorsement box and the tour code ACUSA is in the tour code box. • Not valid on tickets issued under corporate contracts (issued with a CC#), Star Alliance contract # or corporate contract tour code in the tour code box, including tickets where no corporate discount is applied. • Allowable exception on tickets using 8D02, QY02 or any 8Dxx or any QYxx ticket designators, fare must auto price, debit memos will be issued for manually priced tickets. The valid 8Dxx or QYxx ticket designator must appear on the applicable segments and in the endorsement box after the auto populated message. Tickets must be plated, operated and marketed on AC. Tour Code ACUSA must be entered in the tour code box unless it is being used for the CPA+ or Propel agreement in which case ACUSA needs to be entered in the endorsement box. • Not valid on leisure net contracted fares, IT ticketing is not permitted, ticket booked through frequent flyer programs, industry reduced rates, and all other discount program fares and flight passes. • Time of Ticketing applies to additional collection (fare difference) but does not apply to the change fee. 1 North America Ticket Service - Travel within Canada and between Canada and USA Origin / Destination: Applicable on tickets for travel within Canada and between USA & Canada, Transborder (including Hawaii). Point of origin (POO): CAN, USA North Booking Classes America J/C/D/Z/P 4% O/E/N 4% Y/B 4% M/U/H/Q 4% V/W/G 3% S/T 2% L/A/K 0% Time of Ticketing Rates are inclusive of any applicable tax on commissions Ticketing Instructions: • All Transborder and within Canada segments of the ticket must be operated and marketed by Air Canada Carriers or the Interline carriers listed below • If eligible classes are combined on the Air Canada segments, the highest incentive applies to the entire ticket. If L, A, K class is combined with any other class, the other class incentive applies to the entire ticket • Stopovers are permitted only when indicated on the published fare rules Codeshare and Interline • Codeshare and Interline segments are eligible for commissions, on the following carriers: Canadian North (5T), First Air (7F), Central Mountain Air (9M), Bearskin (JV) and Air Creebec (YN) if the ticket is plated on 014 and one segment on the ticket is marketed and operated by Air Canada Carriers • United Airlines (UA) is permitted on U.S. domestic segments provided that the Transborder operating/marketing carrier is AC and that the U.S. domestic segment(s) is marketed AC. Example: IAH-DFW (UA)// DFW-YYZ(AC)// YYZ-DFW (AC)// DFW-IAH (UA) Since AC operates all Transborder segments and the U.S. domestic segments are operated UA and marketed AC, the itinerary is eligible for commission and the highest incentive applies to the entire ticket. SUN – Ticket Service – Between USA, Canada, Caribbean, Central and South America Origin/Destination: Applicable on tickets for travel between USA, Canada and SUN destinations (in the Caribbean, Mexico, Central & South America) where Air Canada flies. Point of origin (POO): Canada (CAN), USA and/or SUN SUN Ticket Point of Origin Booking Classes USA/SUN CAN J/C/D/Z/P 12% 4% O/E/N 9% 4% Y/B 9% 4% M/U/H/Q/V 5% 4% W/G/S/T/L/A/K 5% 4% Time of Ticketing Rates are inclusive of any applicable tax on commissions Ticketing Instructions: • All segments of the ticket must be operated and marketed by Air Canada Carriers • If eligible classes or sector fares are combined the lowest booking class on the Canada/SUN segment will determine the incentive that will apply to the entire ticket • Stopovers are permitted only when indicated on the published fare rules Inclusions/Exclusions: • Commission rates are not eligible on Interline or Codeshare tickets on the Sun service. 2 PACIFIC – Ticket Service – Between USA/Canada/Sun and Pacific Origin/Destination: Applicable on tickets for travel between USA, Canada, Sun and Pacific destinations (Asia, Japan, South Pacific & Australia). Excluding India and POO China to Canada The following countries are permitted: Australia, Brunei, Bhutan, Cambodia, China, East Timor, Fiji, Guam, Hong Kong, Indonesia, Japan, Kiribati, Korea, Laos, Malaysia, Maldives, Marshall Islands, Micronesia, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Papua New Guinea, Palau, Philippines, Polynesia, Taiwan, Thailand, Tonga, Tuvalu, Samoa, Singapore, Solomon Islands, Vanuatu and Vietnam. Point of origin (POO): Canada (CAN), USA, Pacific (PAC) and Sun PACIFIC Ticket Point of Origin Booking Classes USA CAN PAC/SUN J/C/D/Z 17% 8% 5% Pacific Ticket Service: • Excludes tickets with POO China to destination Canada P /O/E/N 12% 8% 5% • Includes tickets with POO China to destination USA or SUN • Includes tickets with POO SUN to destination Pacific Y/B 12% 8% 5% M/U/H/Q/V 7% 4% 5% W/G/S/T/L/A/K 5% 4% 5% Time of Ticketing Rates are inclusive of any applicable tax on commissions Ticketing Instructions: • The lowest eligible class on the AC transpacific segment (marketed, plated and operated) will determine the incentive that will apply to the entire ticket. • Stopovers are permitted only when indicated on the published fare rules • Pacific Time of Ticketing not eligible for round the world fares Codeshare & Interline: • Codeshare and interlining is permitted at either end of itinerary on the Pacific service when POO is USA or CAN • Commission rates are not eligible on Interline or Codeshare tickets on the Pacific service when POO is PAC and SUN • On a round trip ticket, with AC operating one (1) transpacific segment and another carrier operating the other transpacific segment, the commission will only apply to the portion of the trip that includes the eligible AC transpacific leg.