El Hierro Airport 2019 · 2020 / 21/2/2019 MAPA El Hierro Canary Islands Aena Spanish Airports (excluding MCV, QSA, SBO exclusive for GA) 1/1 21/2/2019 CONTENTS Contents El Hierro Highlights El Hierro Airport Traffic statistics Route map Passenger profile Operational data Infrastructures & facilities Quality, environment & awards Measures against COVID-19 Our commitment with sustainability Incentives & marketing support Annex: Traffic statistics 1/1 Highlights 2019 · 2020 El Hierro 2019 2020 269K 179K % Var. previous year % Var. previous year Pax 8,8 % -33,6 % 5,4K 4,2K % Var. previous year % Var. previous year Ops 5,1 % -22,1 % 71K 58K % Var. previous year % Var. previous year Cargo 7,0 % -17,3 % Source: Aena. Provisional non-audited data 2020 (round trip) / 24/2/2020 HIGHLIGHTS (web) Highlights 2019 El Hierro Avg. pax / week Avg. ops / week 5,2K 103 1 2 4 Domestic Low cost 4 Destinations * * * Countries 2 Airlines 12 % Routes 17% business · Residence · · Runway cap. · 71% VDE apt. province Ops. dep: 4 21% rest of Spain Ops. arr: 4 Pax profile 8% foreign Info Total ops: 6 Sources: * + 5,000 pax/year. Aena 2019 (round trip) Aena surveys 1/1 Traffic statistics El Hierro Annual traffic evolution Pax % Var. Pax 27% 20% 24% 269K 7% 247K -1% 199K 9% 179K 0% 156K 147K -20% -34% 2015 2016 2017 2018 2019 2020 Monthly traffic evolution · 2019 29,9K 30K 26,8K 23,9K 22,4K 22,5K 23,2K 23,1K 20,0K 20,8K 20,2K 20K 18,4K 17,8K 10K 0K 1 Ene 2 Feb 3 Mar 4 Abr 5 May 6 Jun 7 Jul 8 Ago 9 Sep 10 Oct 11 Nov 12 Dic 62 % Source: Summer season Aena. Provisional non-audited data 2020 (round trip) / 24/2/2020 STATISTICS (Aptos muy pequeños) Traffic statistics 2019 El Hierro * market share Traffic distribution Main destinations pax Domestic 79 % 21 % 100% 212K 268,9K domestic pax 56K 8,8 % var. previous year Tenerife Norte Gran Canaria Airlines Lowcost Charter Main airlines * Airline Pax % Var. Share Routes * 2 12 % 0 % Binter Canarias 236.402 11 % 88 % 2 31,3K 743 Canaryfly 31.260 -7 % 12 % 2 Pax Pax Source: * + 5,000 pax/year. Aena 2019 (round trip) 1/1 24/2/2020 MAP (España) Route map · Domestic · 2019 El Hierro Pax 269K Share 100,0 % Destinations 2 Routes 4 Canary Islands Destination New destination Source: Destination: +5,000 pax/year Aena 2019 (round trip) New destination: +5,000 pax and -1,000 pax previous year Destination: airport pair. Route is destination by airline 1/1 19/3/2019 PAX PROFILE Passenger profile 2019 El Hierro Gender Reason for travelling Residence 71% VDE apt. province 55 % 45 % 17 % Man Woman Business 21 % 8 % Age 28 % Rest of Spain Foreign Holidays < 15 5 % 15-29 16 % 27 % Nationality 30-49 43 % VFR 50-64 16 % 29 % 85 % 15 % >64 20 % Other Spain Foreign Source: Aena surveys EMMA 2019 (sample=153) 1/1 21/2/2019 OP. DATA Operational data El Hierro Summer 21 Capacity 350,000 passenger Arrivals Departures Terminal Pax/H 165 300 capacity Arrivals Departures Total Runway Mov/H 4 4 6 capacity Commercial aviation parking stands: 3 3 ATR-72 Altitude (reference point): 32 m Reference temperature: 27ºC Code OACI: GCHI Service timetable (UTC): Code IATA: VDE S: 07:10-17:00; Exc. July, August and September: 07:10-18:00 (PS 90 MIN) W: 08:10-18:00 (PS 90 MIN) Fire category: 5 Runway: 16/34 (1,250 x 30 m) 1/1 21/2/2019 INFRA Infrastructures & facilities 2019 El Hierro Terminal building 1 5 Runway Check-in counters 1 (157 m2) Restaurant and cafeteria Security 2 3 personnel Boarding Parking places gates 1 (33 m2) S: 07:10-17:00 Shop and duty Exc. Jul, Aug and Sep: 2 155 free 07:10-18:00 PS 90 MIN Baggage reclaim Parking offer W: 08:10-18:00 carousel PS 90 MIN Wifi area Passengers info Luggage trolleys Car hire Banking services Lost and Found Luggage services Accessibility for PMR Special needs passengers Families 1/1 21/2/2019 QA Quality, environment & awards El Hierro The airport is focused on having the best image possible. El Hierro airport has implemented an Integrated Quality and Environmental Management System, certified according to ISO 9001 and ISO 14001 standards. El Hierro Airport was certified by the Spanish Aviation Safety Agency (AESA), according to EU 139/2014 regulation. El Hierro Airport was named Best Airport by Size and Region (under 2 million passengers in Europe) at the ASQ (Airport Service Quality) Awards given by the Airports Council International (ACI) in 2019. Yearly quality surveys for airlines and passengers are carried out in order to monitor their perception of the airport services. 1/1 More than 90 measures against COVID-19 El Hierro Through the different airport processes This certificate recognizes the airport's commitment to prioritizing health and safety measures in accordance with ICAO Council Aviation Restart Task Force recommendations and in alignment with the joint EASA and ECDC Aviation Health Safety Protocol and ACI EUROPE's Guidelines for a Healthy Passenger Experience at Airports. Access restriction only to passengers, people accompanying minors and people with disabilities or with reduced mobility Reinforcement of the cleaning and disinfection of all common use surfaces and improvement of the ventilation procedures at the Terminal Building Reinforcement of the physical distance (1.5 meters) in all waiting areas (including lifts, fingers…) Installation of Protective Screens and use of PPEs Availability of COVID information measures for passengers all time (including through the Public Address System) Implementation of Border Health Control for international arrival passengers (thermal screening and medical staff assistance) Implementation of measures and protocols also in shopping areas, restaurants, VIP lounges, parkings… / 1/4/2019 QA Our commitment with sustainability AENA and the FTSE4Good Index. Sustainable Development Goals Aena has satisfied the requirements of FTSE4Good to become a constituent of the FTSE4Good Index Series. We guarantee sustainable consumption modalities UN Global Compact. We generate a sustainable Aena has adhered to the Global Compact by economic growth supporting its ten principles since 2017. We promote diversity and social inclusion Carbon Disclosure Project (CDP). Aena has achieved an A rating, the maximum We strengthen partnerships to score in 2020, above the average in its achieve sustainable goals sector. We protect the environment and Community for Climate. Aena fight against climate change participates in this Community with others organizations that are aware of the urgent need to act against climate change. More significant projects Renewable energy · Photovoltaic plan · 100% purchase electricity through renewable energy guarantees or origin Sustainable mobility · Charging points for electric vehicles · Eco-cars fleet plan Climate Action Plan · It includes appropriate management, monitoring and communication mechanisms Aena will be the first company in Spain and one of the first around the world to inform shareholders yearly of its strategy against climate change from its Climate Action Plan. 19/2/2019 INCENTIVES Incentives & marketing support El Hierro Incentives and discounts A very diverse programme of rate incentives for airlines Business ,(f) Incentives and discounts opportunities Marketing Support Marketing campaigns to promote new routes Marketing (§) Marketing Support 1/1 Annex · Traffic statistics El Hierro 2019 2020 Main destinations 269K 179K Destination 2019 2020 %Var. % Var. previous year % Var. previous year Pax 8,8 % -33,6 % Tenerife Norte CL 212.116 141.781 -33 % Gran Canaria 56.082 36.044 -36 % Main countries Pax 2019 Pax 2020 %Var. 269K -34% -200.000% 179K -400.000% -600.000% -800.000% -1.000.000% Spain Source: Aena. Provisional non-audited data 2020 (round trip) / Thank you Airport Marketing Team [email protected] Towards Sustainable Development Social Economic Environmental Development Development Sustainability Company committed to the United Nations Sustainable Development Goals (SDGs) /.