www.leisuremanagement.co.uk ARTS & CULTURE SPECIAL SHOW ISSUE ISSUE 4 2009 VOLUME 29 NUMBER 4 £7.00 A NEW 3D DIMENSION FOR CINEMA Maurice Kelly On re-engineering Rileys BANKSY THE SCARLET VS Three sisters open their BRISTOL eco hotel in Cornwall MUSEUM Getting Wigan Active COVER IMAGE ©DISNEY/PIXAR IMAGE COVER THE BURNING QUESTION Do we need a tourism bank? leisure-kit.net OFFICIAL MAGAZINE Read Leisure Management online leisuremanagement.co.uk/digital LEISURE s TOURISM s HEALTH & FITNESS s SPA s SPORT s ATTRACTIONS s HOSPITALITY Changing the rules... The T7xe Treadmill, part of the new 7 Series CV range from Matrix Fitness is designed to inspire users of all levels and provide lasting durability. Complete with our revolutionary FitTouchTM Technology, the T7xe will redefine the user experience resulting in ultimate performance. The new 7 Series CV range - defining the shape of the future. “Made for iPod” means that an electronic accessory has been designed to connect specifically to iPod and has been certified by the developer to meet Apple 0800 389 6078 performance standards. Apple is not responsible for the operation of this device or its compliance with safety and regulatory standards. iPod is a trademark of Apple Inc., registered in the UK and other countries. www.matrixfitness.co.uk EDITOR’S LETTER e-mail: contact’s full name @leisuremedia.com BRIEFING THE PLANNERS Subscriptions Julie Albone +44 (0)1462 471915 [email protected] e often lament that those in power don’t understand, recognise or sometimes Circulation Manager even acknowledge the leisure industry, but we’ve rarely been as badly under- Michael Emmerson stood as Cornhill Squash Club in Northamptonshire, which is being forced to +44 (0)1462 471932 W close down after the local council gave planning permission for a house to be Editor Liz Terry +44 (0)1462 431385 built with a bedroom which shared the front wall of the squash court. Acting Managing Editor After a year of living with the noise, the owners of the new property have applied for and been Andrea Jezovit granted a noise abatement order and as a result, the club will no longer be able to operate. +44 (0)1462 471918 Cornhill was founded in 1924 and has members who’ve played for 35 years – some having Contributors Kate Cracknell passed the game down through generations. Fifty members use the club on a regular basis. +44 (0)1462 471906 The situation seems farcical – how on earth could anyone think a squash club could sit hap- Kathleen Whyman pily alongside a residential development? Apparently, a soundproofi ng membrane should have +44 (0)1462 471918 Managing Editor/News been built into the party wall, but it was left off the fi nal plans, which were passed, so construc- Tom Walker tion went ahead without it. Hopefully, either soundproofi ng can be retrofi tted into the building, or +44 (0)1462 471934 the squash club can be found a suitable new home in which to continue its great work. Assistant Editors/News Pete Hayman Nightclubs are great if they’re sensibly located, but putting +44 (0)1462 471938 Sarah Todd people who are trying to sleep, side by side with people who +44 (0)1462 471927 Martin Nash want to party is as ridiculous as building a bedroom onto +44 (0)1462 471911 the back wall of a squash court and thinking all will be well. leisure-kit.net Sarah Todd Planners need to open their eyes to the needs of our industry +44 (0)1462 471927 Publisher John Challinor Noise is a big issue with leisure planning – I stayed in a hotel in Ireland one Easter and slept +44 (0)1582 607970 well on the fi rst night (the only dry night of the year in Ireland, as I later found out) only to be kept Display Advertising awake the following night by pumping dance music and singing outside my bedroom window. Stephanie Rogers +44 (0)1462 471903 The reason? Planners had given consent for a late night bar and nightclub to be interleaved Julie Badrick with the hotel, so that the dancefl oor was about fi ve metres from my bedroom window. To com- +44 (0)1462 4719019 plicate matters further, the nightclub was a separate business, owned and run by an entirely Nuzhat Hayat different company, meaning the hotel operator had no control over the club and a 12.00 mid- +44 (0)1462 431385 Nadeem Shaikh night closing time drifted into the early hours as the revelling continued. +44 (0)1462 471902 The tensions this caused with guests made the hotel staff’s job extremely diffi cult. A queue of Jan Williams grumpy guests queued up the following morning to request room changes and refunds. +44 (0)1462 471909 Clubs are great if they’re sensibly located, but putting people side by side who are trying to Advertising artwork Ed Gallagher sleep and party is as ridiculous as building a bedroom onto the back wall of a squash court. +44 (0)1905 20198 Many towns have facilities which have been juxtaposed with inappropriate Design operations, or placed in the wrong location, and in most cases the cause Andy Bundy +44 (0)1462 471924 is a lack of experience on behalf of the operator or a lack of under- Internet standing and sometimes even just a lack of interest from planners. Katie Eldridge Not only do these operations fail or have to be extensively recon- +44 (0)1462 431385 fi gured, they also harm the industry’s reputation, because of the Dean Fox +44 (0)1462 471900 poor quality of experience being offered. It’s important we continue Emma Harris to work together as an industry to brief planners on the needs of +44 (0)1462 431385 our sector and that we share best practice to ensure lessons are Tim Nash +44 (0)1462 471917 learned from experience – whether bitter or not – to help those con- Michael Paramore sidering taking the same path in the future. +44 (0)1462 471926 Financial Control Sue Davis Liz Terry, editor [email protected] +44 (0)1395 519398 Read Leisure Management online leisuremanagement.co.uk/digital Financial Admin Denise Gildea the leisure media company publishes +44 (0)1462 471930 Credit Control spa business SPORTS Attractions uniting the world of spas Rebekah Scott MANAGEMENT management GROWING THE CRYSTAL PALACE GRASSROOTS Reopens its doors to +44 (0)1462 431385 international events England Athletics looks towards 2012 and beyond CCPR’S TIM LAMB ON CHAMPIONING SPORT AND RECREATION ACTIVE PEOPLE The Fab4D experience opens Contact us at The Beatles Story museum The Leisure Media Company Ltd Portmill House, Portmill CHRIS RAPLEY DURRELL WILDLIFE CONSERVATION TRUST Lane, Hitchin, Hertfordshire SG5 1DJ UK leisure management works in partnership with Subscriptions Tel: +44 (0)1462 471915 Fax: +44 (0)1462 433909 ISSUE 4 2009 © cybertrek 2009 Read Leisure Management online leisuremanagement.co.uk/digital 3 ISSUE 4 in this issue… p32 Riley’s Maurice Kelly speaks out p50 How health clubs are faring PHOTO: WWW.BRITAINONVIEW.COM p38 Luke Jerram on creating public art p42 How Banksy took over Bristol Museum LEISURE MANAGEMENT NEWS 28 family matters 42 the writing’s on the wall the scarlet Banksy versus Bristol Museum, the 8 world leisure news Kath Hudson speaks to the sisters behind anonymous grafi tti artist’s biggest ever 10 property Cornwall’s Bedruthan hotel about the exhibition, was set up in secret. Museum 11 commercial latest addition to the family business director Kate Brindley tells us how 14 health & fi tness 15 spa 32 interview 44 british cinema boom 16 hospitality maurice kelly British cinema chains are having a 17 parks The Rileys CEO talks about his record-breaking year depsite the 18 sports turnaround career and his plans for recession. Matthew Goodman reports 21 public sector transforming the cue sports chain 46 good advice 22 design news 36 burning question Leisure industry consultancies speak does the UK need a tourism about recent projects they’ve led 24 design profi le development bank? julian taylor With many UK SMEs struggling to secure 50 how healthy are The interior designer talks to Rhianon loans to invest in their businesses, some health clubs? Howells about his company’s work on tourism industry players think so Kristen A. Walsh discusses the fi ndings the Cinema de Lux concept of IHRSA’s 2009 Global Report 38 piano man 26 architect’s focus Luke Jerram, the artist behind London’s 52 cooking up success gmp street pianos, talks to Andrea Jezovit Four leisure industry caterers and their We ask the fi rm about their latest designs about the challenges of creating public art clients talk about their work together 4 Read Leisure Management online leisuremanagement.co.uk/digital ISSUE 4 2009 © cybertrek 2009 p28 The sisters behind The Scarlet hotel p66 Lighting schemes leading the way p46 Consultants share their successes 58 senior’s solutions 68 liw preview READER SERVICES valued for value A sneak preview of this year’s Leisure Providing value and winning the trust of Industry Week show at the NEC, digital magazine guests needn’t mean sacrifi cing revenue, Birmingham 22-24 September See Leisure Management online says Grahame Senior 72 liw exhibitor news leisuremanagement.co.uk/digital 60 where next? news & jobs Details of all the companies exhibiting at For jobs and news visit the Despite summer recess, it’s still worth this year’s Leisure Industry Week Leisure Management website at keeping an eye on Parliament, according www.leisuremanagement.co.uk to Brigid Simmonds 109 leisure-kit A look at some of the innovative new attention buyers! 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