Aboriginal Family Legal Service Southern Queensland Indigenous Corporation REVIEW 2017 aflssq.org.au © 2017 Aboriginal © AFLSSQ 2017 This Review and its contents may not be reproduced, transmitted, communicated or adapted in whole or any part without attributing Aboriginal Family Legal Service Southern Queensland Indigenous Corporation (AFLSSQ). AFLSSQ is an Indigenous managed community non-profit organisation registered in the State of Queensland Australia. ABN 87 742 004 366 ICN 7898 AFLSSQ’s registered office is at 52 Hawthorne Street Roma, Queensland. For more information please see: AFLSSQ, PO Box 481, Roma, QLD 4455 http://www.aflssq.org.au This Review does not necessarily represent the views of AFLSSQ, or the view of individuals contributing information. Acknowledgements: AFLSSQ thanks contributors to this Review, especially Ms Susan Hamilton, Mr John Nze-Bertram and Ms Madonna Price, and community members. Prepared by: Dr Catherine Demosthenous and Dr Hellene Demosthenous. The cover includes an image that represents the work of AFLSSQ. The cover also includes the AFLSSQ logo. The main colour for this Review is red, which was chosen from the AFLSSQ logo, using ColorZilla. Complimentary colours and hues were used throughout the report. About Us OUR MESSAGE Our message is community matters. OUR VISION Our vision is to understand, respond and prevent violence to enable Aboriginal and Torres Strait Islander families in Southern Queensland to live safely in their own homes and communities. OUR MISSION Our Mission is to develop and deliver culturally-appropriate, high-quality services, to make and maintain inclusive relationships and collaborative partnerships, and to advance and affect practices that empower women, men and children to make informed decisions about families, communities and lives in ways that are respectful, responsible and right for them and their communities. OUR VALUES Our values are guided by the following principles and protocols. Self-Determination Protect Aboriginal and Torres Strait Islander people's right to determine their own futures. Justice Assist people to access and exercise their right to be heard and treated fairly before the law. Respect Foster relationships that have regard for the difference, rights and traditions of all. Integrity Maintain open, transparent and professional practices that instil confidence and inspire trust in the law and our services. i Key Facts and Figures KEY FACTS AND FIGURES ABOUT AFLSSQ AND ITS SERVICES IN 2016-2017 1 home office 1 Chief Executive Officer 7 board members 4 permanent staff 5 key areas of law 4 key services 12 communities serviced 13,881 collective members 405,671.3 km2 covered 2,300 access services 900 phone calls 700 internet visits 50 working partners 10 community boards ii Contents About Us ..............................................................................................................................................i Key Facts and Figures ....................................................................................................................ii Contents............................................................................................................................................ iii 1 Marking Boundaries................................................................................................................1 1.1 AFLSSQ................................................................................................................................................1 Aim of the Review.....................................................................................................................................................2 1.2 Framework .......................................................................................................................................3 Methodology...............................................................................................................................................................3 Data Sources ...............................................................................................................................................................3 Ethical Practices........................................................................................................................................................4 Defining Statements ................................................................................................................................................4 1.3 Structure............................................................................................................................................5 2 Southern Queensland..............................................................................................................6 2.1 Region.................................................................................................................................................6 Population....................................................................................................................................................................7 Household and Family Composition ............................................................................................................. 12 Education, Income and Work ........................................................................................................................... 15 2.2 Communities ................................................................................................................................. 18 Balonne (S)............................................................................................................................................................... 19 Bulloo (S)................................................................................................................................................................... 22 Cherbourg (S).......................................................................................................................................................... 25 Goondiwindi (R)..................................................................................................................................................... 28 Maranoa (R)............................................................................................................................................................. 31 Murweh (S)............................................................................................................................................................... 34 Paroo (S).................................................................................................................................................................... 37 Quilpie (S) ................................................................................................................................................................. 40 South Burnett (R) .................................................................................................................................................. 43 Southern Downs (R)............................................................................................................................................. 46 Toowoomba (R) ..................................................................................................................................................... 49 Western Downs (R) .............................................................................................................................................. 52 2.3 Services ........................................................................................................................................... 55 3 Tracking Performance......................................................................................................... 57 3.1 Performance.................................................................................................................................. 57 3.2 Equity............................................................................................................................................... 59 Access.......................................................................................................................................................................... 60 3.3 Effectiveness.................................................................................................................................. 65 Access.......................................................................................................................................................................... 66 Appropriateness..................................................................................................................................................... 71 Quality ........................................................................................................................................................................ 81 3.4 Efficiency ........................................................................................................................................ 85 iii 4 References ............................................................................................................................... 86 5 Appendices .............................................................................................................................. 88 ApPendix A: GLOSSARY OF TERMS