Content Services FILENET TECHNICAL NOTICE INSTALLING CONTENT SERVICES 5.3.0 INTO A NON-ENGLISH ENVIRONMENT January 2004 Overview Overview This technical notice documents the special issues affecting the installation, configuration, and maintenance of Content Services (CS) in supported non-English environments. The major issues involve: • Code pages and character sets • Regional database and operating system settings Revision Log Date Revision 01/20/2004 Initial release Support Matrix The following tables identify, for each CS 5.3.0 platform, the languages other than English that FileNet supports. Notes • FileNet has certified Content Services only for English, French, and German. Problems reported in supported but not certified ISO Latin-1, ISO Latin-2, or 8859-7 (Greek) languages must be reproducible in one of the certified languages to obtain fixes or patches from FileNet. Contact your FileNet representative if you have questions concerning this support. • When installing SQL Server 2000, you must select “Collation designator” in the Collation Settings dialog box (contrary to the instructions in the topic “Installation Guide > Prerequisites to Installing Content Services > Preparing a SQL Server Database > Installing the Database Engine” of the SQL Server edition of the CS 5.3.0 documentation). Then select the correct collation designator from the list. Also, be sure that the Binary check box is cleared. Otherwise, CS installation will fail. • For the Windows Oracle and HP Oracle editions of CS 5.3.0, be sure to apply all Oracle patches (see “Content Services Setup” on page 11). FileNet Content Services 2 Non-English Environments Overview Windows SQL Platform Language Operating System Database Special Notes French Win 2000 Server or SQL Server 2000 For Win 2000 and SQL Server, use Advanced Server + (Fr.) + SP 3 French language settings. SP 3 German Win 2000 Server or SQL Server 2000 For Win 2000 and SQL Server, use Advanced Server + (Ger.) + SP 3 German language settings. SP 3 Other ISO Win 2000 Server or SQL Server 2000 For Win 2000 and SQL Server, use Latin-1 Advanced Server (lang.) + SP 3 language settings for your language. languages (lang.) + SP 3 ISO Latin-2 Win 2000 Server or SQL Server 2000 For Win 2000 and SQL Server, use (e.g., Advanced Server (lang.) + SP 3 language settings for your language. Use Czech) (lang.) + SP 3 code page 1252 in SQL Server. Greek Win 2000 Server or SQL Server 2000 For Win 2000 and SQL Server, use Advanced Server (lang.) + SP 3 language settings for your language. Use (lang.) + SP 3 code page 1253 in SQL Server. Japanese Win 2000 Server or SQL Server 2000 For Win 2000 and SQL Server, use Advanced Server (Jp.) + SP 3 Japanese settings. Use code page 932 in (Jp.) + SP 3 SQL Server. Korean Win 2000 Server or SQL Server 2000 For Win 2000 and SQL Server, use Advanced Server (Kr.) + SP 3 Korean settings. Use code page 949 in (Kr.) + SP 3 SQL Server. Windows Oracle Platform Language Operating System Database Special Notes French Win 2000 (Fr.) + Oracle8i 8.1.7(Fr.) For Win 2000 and Oracle, use French SP 3 or Oracle9i 9.2.0 language settings. (Fr.) German Win 2000 Server or Oracle8i 8.1.7 For Win 2000 and Oracle, use German Advanced Server (Ger.) or Oracle9i language settings. (Ger.) + SP 3 9.2.0 (Ger.) Other ISO Win 2000 (lang.) + Oracle8i 8.1.7 For Windows and Oracle, use language Latin-1 SP 3 (lang) or Oracle9i settings for your language. See Oracle Languages 9.2.0 (lang.) documentation: National Language Support Guide. FileNet Content Services 3 Non-English Environments Overview HP Oracle Platform Language Operating System Database Special Notes French HP-UX 11.0 (Engl.) Oracle8i 8.1.7 or When installing Oracle on HP-UX, be Oracle9i 9.2.0 sure to use the appropriate language settings, as specified in “Content Services Setup” on page 11. See also Oracle documentation: National Language Support Guide. German HP-UX 11.0 (Engl.) Oracle8i 8.1.7 or When installing Oracle on HP-UX, be Oracle9i 9.2.0 sure to use the appropriate language settings, as specified in “Content Services Setup” on page 11. See also Oracle documentation: National Language Support Guide. Other ISO HP-UX 11.0 (Engl.) Oracle8i 8.1.7 or When installing Oracle on HP-UX, be Latin-1 Oracle9i 9.2.0 sure to use the appropriate language Languages settings, as specified in “Content Services Setup” on page 11. See also Oracle documentation: National Language Support Guide. FileNet Content Services 4 Non-English Environments Recommendations Recommendations In general, apply the following recommendations when setting up and configuring Content Services: 1. Install the operating system and database engine for CS servers using the regional settings appropriate for your language. See “Support Matrix” on page 2 and “Known Issues and Restrictions” on page 11 for details associated with your CS platform edition. 2. Install the operating system and database engine using the code page and associated sort order appropriate for your language. For example: Under Windows SQL Server: Language Code Pages Sort Order Latin-2 (e.g., Czech) OEM: 1252 accent-insensitive Database: 1252 8859-7 (Greek) OEM: 1253 accent-insensitive Database: 1253 3. Avoid using setup.inf to install Content Services. Instead, use the Content Services interactive install program setup.exe. 4. If possible, avoid using Latin-2 or 8859-7 (Greek) characters in Content Services library system names. Otherwise, be aware that such characters may not display as expected in the following components: dssetup.exe (the command-line version of the Content Services setup program), CS Rendition Services windows and rendition template names, the CS Configuration tool, CS Replication Administration windows, and the CS Service Manager tool. 5. Do not index text files (e.g., those created with MS Notepad) for content search. 6. Do not enable the CS User Import functionality if Windows NT domains contain users or groups having Latin-2 or 8859-7 (Greek) characters. Instead, use the CS Admin Tools (CS Explorer, or the Bulk Process tool) to add users and groups to Content Services library systems. FileNet Content Services 5 Non-English Environments Verity Search Requirements Verity Search Requirements For Verity searches to work on double-byte languages, you must perform the following procedure after installing any set of library services: 1. Launch rcadmin from a command line. 2. At the rcadmin prompt, type the following: vdksettingset 3. At the Service Alias prompt, type the following: CS_ServerName_LibraryName_K2Server where ServerName is the name of the CS server and LibraryName is the name of the CS library system. FileNet Content Services 6 Non-English Environments Installing the Liquent PDF Printer Installing the Liquent PDF Printer Failure Record (FR) 52151 states that installation of FileNet Rendition Services does not by default install the printer driver used by the Liquent PDF Printer on a machine running a non-English Windows operating system. As a workaround, after installing FileNet Rendition Services, use the service account to logon to each Rendition Services server and perform the following two procedures in sequence to manually install and configure the Liquent PDF Printer. To install the Liquent PDF Printer: 1. In Windows, choose Start > Settings > Printers and double-click Add Printer to launch the Add Printer wizard. 2. Click Next in the Welcome screen of Add Printer Wizard. 3. In the Local or Network Printer screen, click Local Printer, clear the “Automatically detect and install my Plug and Play Printer” check box, and then click Next. 4. In the Select the Printer Port screen, click “Create a new port”, select Local Port from the Type list, and then click Next. 5. In the Port Name box, type the following and then click OK: c:\Program Files\Common Files\liquent\esps.ps 6. In the Add Printer Wizard screen, select an entry from the Manufacturers list, select a level 2 PostScript printer driver from the Printers list, and then click Next. Note The printer driver you select will not be the printer driver that Liquent PDF Printer uses. In step 12 you will change the printer driver setting to the AdobePS Distiller driver, which is the supported driver for the Liquent PDF Printer. 7. In the Name Your Printer screen, type the following text in the “Printer name” box exactly as it appears below (with case sensitivity): LIQUENT PDF Printer Under “Do you want your Windows-based programs to use this printer as the default printer?”, click No, and then click Next. 8. In the Printer Sharing screen, click “Do not share this printer” and then click Next. 9. In the Print Test Page screen, under “Do you want to print a test page”, click No and then click Next. 10. In the Completing the Add Printer Wizard screen, verify that the information is correct and click Finish. 11. Right-click the newly created Liquent PDF Printer, select Properties, and click the Advanced tab. 12. Click the Driver arrow, select AdobePS Acrobat Distiller, and then click OK. To configure the Liquent PDF Printer: 1. In Windows, choose Start > Settings > Printers. FileNet Content Services 7 Non-English Environments Installing the Liquent PDF Printer 2. In the Printers window, right-click the Liquent PDF printer and choose Properties. 3. Click the General tab and then click Printing Preferences. 4. Click the Adobe PDF Settings tab, choose Vista Options from the Conversion Settings list, clear the “Prompt for the PDF Filename” check box, and then click OK. Note If the “Prompt for PDF Filename” check box is not cleared, the Renditions server will prompt for files when rendering files to PDF. These prompts will stop automated rendering and will not allow the system to continue rendering until the prompts are closed.