12/8/2016 Leveraging Emotional Intelligence to Maximize Your Leadership Potential Women and Leadership Forum Striving and Thriving in the Workplace December 7, 2016 2014 2010-2016 The People Skills Group, LLC. All Rights Reserved. Learning Objectives EQ Skills Foster… Define Emotional ● Higher self-regard Intelligence (EQ) and its ● Effective stress importance in Leadership management Start to build skills in three ● Resilience key EQ areas ● Better relationships Outline next steps to ● Optimism and building your Leadership EQ happiness 2014 2014 2010-2016 The People Skills Group, LLC. All Rights Reserved. 2010-2016 The People Skills Group, LLC. All Rights Reserved. A Leader You Admire? DEFINING EQ… . Bring to mind a leader you admire . Think of 5 words or phrases that best describe why you admire this person . Capture one word/phrase per post-it …and its importance in Leadership 2 Minutes 2014 2014 2010-2016 The People Skills Group, LLC. All Rights Reserved. 2010-2016 The People Skills Group, LLC. All Rights Reserved. 1 12/8/2016 History of Emotional Goleman’s Definition Intelligence 1983 1989 1995 “The capacity for recognizing our own feelings and those of Reuven Bar-On John Mayer Daniel Goleman others, for motivating Howard Gardner Peter Salovey ourselves, for managing David Caruso emotions well in ourselves and in our relationships.” (Goleman, 1995) Source: High Preforming Systems 2014 2014 2010-2016 The People Skills Group, LLC. All Rights Reserved. 2010-2016 The People Skills Group, LLC. All Rights Reserved. Plutchik’s Wheel “Emotional intelligence is the sine qua non of leadership. Without it, a person can have the best training in the world, an incisive, analytical mind, and an endless supply of smart ideas, but [s]he still won’t make a great Source: Robert Plutchik, Ph.D. Leader.” Handout Page 1 Source: Goleman, What Makes a Leader, HBR, January, 2004 2014 2014 2010-2016 The People Skills Group, LLC. All Rights Reserved. 2010-2016 The People Skills Group, LLC. All Rights Reserved. A Comprehensive Definition: The Three R’s of EQ Emotional Intelligence is a set of emotional 1. Recognize your own and social skills that collectively establish how well we: impulses or moods . Perceive and express ourselves 2. Read situations and . Develop and maintain social relationships others accurately . Cope with challenges . Use emotional information in an effective 3. Respond most and meaningful way appropriately Source: Multi-Health Systems 2014 2014 2010-2016 The People Skills Group, LLC. All Rights Reserved. 2010-2016 The People Skills Group, LLC. All Rights Reserved. 2 12/8/2016 EQ at the Airport The The “Anyone can become angry…that is easy. …but to be angry with the right person, to the right degree, at the right time, for the right purpose, and in the right way …that is not easy.” Source: Stein and Book, The EQ Edge 2014 2014 2010-2016 The People Skills Group, LLC. All Rights Reserved. 2010-2016 The People Skills Group, LLC. All Rights Reserved. EQ Is Not: With the Person Next to You: Cognitive Intelligence (IQ) Personality Type Other: Achievement EQ IQ (Technical Skill Accomplishment Aptitude Personality Style) Vocational Interest Which has the most post-its? 2 Minutes 2014 2014 2010-2016 The People Skills Group, LLC. All Rights Reserved. 2010-2016 The People Skills Group, LLC. All Rights Reserved. An Emotionally Intelligent Mounting Evidence Leader… Suggests: ● Effective communication . EQ is more important for effective leadership ● Easy to work for than technical skills and cognitive abilities ● Good sense of humor . High performing leaders all have a high degree of Emotional Intelligence ● Optimistic . EQ accounts for between 27 and 45% of ● Develops connections success ● Shows interest in others . Leaders with higher EQ earn more money ● Makes people feel heard . Strong links between empathetic leaders and organizational financial performance ● Evokes loyalty and trust 2014 2014 2010-2016 The People Skills Group, LLC. All Rights Reserved. 2010-2016 The People Skills Group, LLC. All Rights Reserved. 3 12/8/2016 The Importance of Self-Awareness in Leadership Leadership Self-Awareness “A high performing leader in the fullest sense, is able to not only create results, but also to lead the individuals creating the result, amounting to an optimally successful organization” Mandala courtesy of : https://www.facebook.com/dorota.mandala Source: Korn/Ferry Institute, A Better Return on Self-Awareness, by Zes and Landis 2014 2014 2010-2016 The People Skills Group, LLC. All Rights Reserved. 2010-2016 The People Skills Group, LLC. All Rights Reserved. Alarming Data… The Self-Aware Leader… . 80% of employees quit their jobs …builds trust at the because of managers interpersonal level . 90% report lack of appreciation which then takes and respect as the main reasons root at the team . 80% of ethics complaints are about level, and radiates harassment or abuse of others throughout the . 90% of measured differences culture between high and medium performers is due to people skills Source: Pearman, White Paper: Why Should You Care About Emotional Adapted from: CLO media, March, 2016, Leaders Build Your Success on Trust Intelligence and Emotional Competencies? 2014 2014 2010-2016 The People Skills Group, LLC. All Rights Reserved. 2010-2016 The People Skills Group, LLC. All Rights Reserved. Self-Awareness and Leadership Self awareness is not a “nice to have”; it’s a key leadership skill to help unlock personal and organizational success 2014 2014 2010-2016 The People Skills Group, LLC. All Rights Reserved. 2010-2016 The People Skills Group, LLC. All Rights Reserved. 4 12/8/2016 the emotional hijack “So basically, you are looking for books on changing everyone except yourself.” 2014 2014 2010-2016 The People Skills Group, LLC. All Rights Reserved. 2010-2016 The People Skills Group, LLC. All Rights Reserved. The Executive BUILDING EQ SKILLS Feedback Trap . Failure to solicit formal feedback . Ignoring feedback you don’t like . Denying feedback that is difficult …for more effective Leadership Source: Shirkani, Ego vs. EQ 2014 2014 2010-2016 The People Skills Group, LLC. All Rights Reserved. 2010-2016 The People Skills Group, LLC. All Rights Reserved. Leadership, EQ and MBTI Type ISTJ ISFJ INFJ INTJ Assertiveness Emotional Self Awareness Self-Actualization Self-Regard The EQ-I 2.0 Model Impulse Control Impulse Control Emotional Self Awareness Independence Reality Testing Reality Testing Empathy Stress Tolerance Problem Solving Flexibility Optimism ISTP ISFP INFP INTP Stress Tolerance Emotional Self Awareness Emotional Self Awareness Independence Reality Testing Social Responsibility Independence Problem Solving Flexibility Stress Tolerance Optimism Reality Testing ESTP ESFP ENFP ENTP Self-Regard Emotional Expression Emotional Self Awareness Self Actualization Assertiveness Interpersonal Relationships Independence Assertiveness Independence Flexibility Social Responsibility Independence Interpersonal Relationships Happiness Flexibility Flexibility Optimism ESTJ ESFJ ENFJ ENTJ Assertiveness Self Regard Self Regard Assertiveness Stress Tolerance Empathy Assertiveness Independence Impulse Control Social Responsibility Empathy Stress Tolerance Problem Solving Impulse Control Interpersonal Relationships Optimism Reality Testing Stress Tolerance Correlational Data between EQ-i2.0 sub-scales and the MBTI Personality Types ©2013, Roger Pearman, Leadership Systems, Used with Permission, All Rights Reserved. 2014 2014 2010-2016 The People Skills Group, LLC. All Rights Reserved. 2010-2016 The People Skills Group, LLC. All Rights Reserved. 4.30 5 12/8/2016 Non-Profit vs. For Profit Leadership, EQ and Gender Leadership and EQ ● Non-profit leaders had higher overall EQ-i Emotional intelligence scores assessments have ● Highest statistically significant differences found women and men were on Stress Management and to be equally Adaptability emotionally intelligent ● Do people self-select into careers that leverage their EQ Skills or is it a matter of with a few minor recruitment? differences Source: Morehouse, An Exploration of Emotional Intelligence Across Career Arenas; Sources: The EQ Edge and MHS Systems: EQ-I 2.0 Technical Manual Leadership and Organization Development Journal, Vol.28, No. 4, 2007 2014 2014 2010-2016 The People Skills Group, LLC. All Rights Reserved. 2010-2016 The People Skills Group, LLC. All Rights Reserved. EQ Skills Can Be The EQ-I 2.0 Model Developed 2014 2014 2010-2016 The People Skills Group, LLC. All Rights Reserved. 2010-2016 The People Skills Group, LLC. All Rights Reserved. The Self-Perception The EQ-I 2.0 Model Composite “He who knows the universe and does not know himself knows nothing” Jean De La Fontaine 2014 2014 2010-2016 The People Skills Group, LLC. All Rights Reserved. 2010-2016 The People Skills Group, LLC. All Rights Reserved. 6 12/8/2016 Emotional Self-Awareness “…the ability to Being able to recognize your feelings, differentiate between accurately name them, know why you are your emotions feeling these feelings, increases your and recognize the impact your feelings Emotional Self- have on others around Awareness you.” Source: Stein and Book, The EQ Edge Mandala from: https://www.facebook.com/dorota.mandala 2014 2014 2010-2016 The People Skills Group, LLC. All Rights Reserved. 2010-2016 The People Skills Group, LLC. All Rights Reserved. Balancing Emotional Self- Emotional Self- Awareness Awareness: HIGH 1. Assess your skill . In touch with own feelings LOW . Differentiates