Standardisation Needs for the Smart City: The Singapore Experience [email protected] Smart Nation Platform Solutions Group © 2019 GovTech. All rights reserved. Do not reproduce without written permission. 1 Smart Nation Journey © 2019 GovTech. All rights reserved. Do not reproduce without written permission. 2 International Recognition E-Government 2nd (2018) 1st (2016) Development Index - 7th IMD World Digital Competitiveness WEF Global Information Online Service Technology Report Index – 2nd 1st (2017) 1st (2017) Cities’ Readiness Smart City Index Index 1st (2017) Singapore – Technology Readiness Smart City of Index 2018 8th (2018) Government e-Payment Adoption Ranking © 2019 GovTech. All rights reserved. Do not reproduce without written permission. 3 Smart Nation, May 1st, 2017 Ministerial Committee Smart Nation & Digital Government Smart Nation & Group Government Technology Digital Government Office (SNDGG) (SNDGO) Agency (GovTech) © 2019 GovTech. All rights reserved. Do not reproduce without written permission. 4 SNDGG is overseen by a Ministerial Committee Senior Minister Minister Minister Minister Senior Minister of State TEO CHEE HEAN DR VIVIAN BALAKRISHNAN S ISWARAN CHAN CHUN SING DR JANIL PUTHUCHEARY Chairman Member Member Member Member Minister-in-charge of Minister-in-charge of Minister in-charge of Minister-in-charge of the Smart Nation Cybersecurity Public Service GovTech Initiative © 2019 GovTech. All rights reserved. Do not reproduce without written permission. 5 Government Technology Agency Vision: Digital to the core, and serves with heart Mission: Engineering Digital Government, Making Lives Better Products Services Governance Products and Strategic National Infrastructure Agency IT Capabilities Projects Governance Cyber Security • WOG hosting • Products and services for • Implement • CIO & technology • Sets ICT policies • Chief Information infrastructure & whole of Government Strategic National Projects officers in 60 covering whole of Security Officer for networks • Digital Services, Sensors & government agencies Government Government sector IoT, Data Science & AI, Cybersecurity, Infrastructure capabilities © 2019 GovTech. All rights reserved. Do not reproduce without written permission. 6 Singapore Government’s Digitalisation Journey Automation e-Services Efficiency Digitalization 1980s 2000s 2010s 2015 - ongoing Automation of Delivered > 90% Integrated service delivery, Transformational changes data, processes and services online breaking down agency silos with focus on the citizens systems © 2019 GovTech. All rights reserved. Do not reproduce without written permission. 7 GovTech’s Evolution From To • Outsourcing • Co-sourcing • Services • Products and services • Agency centric • Citizen centric • Silo infrastructure • Platforms • Agency vendor • Agency partner • External capability • Internal capability • Enterprise IT • ICT and smart systems © 2019 GovTech. All rights reserved. Do not reproduce without written permission. 8 3 Plans To Drive Smart Nation Forward DIGITAL ECONOMY DIGITAL GOVERNMENT DIGITAL READINESS FRAMEWORK BLUEPRINT BLUEPRINT © 2019 GovTech. All rights reserved. Do not reproduce without written permission. 9 © 2019 GovTech. All rights reserved. Do not reproduce without written permission. 10 This isn't the first time we’ve gone driverless. The “Anthropological invariants in travel behavior” by Cesare first was in 1853 at the Cooper Union Foundation Marchetti, 1974 building in New York. “The UMOT Project” by Yacov Zahavi, 1979 © 2019 GovTech. All rights reserved. Do not reproduce without written permission. 11 Passive vs Active • Photographic, electro-optic radiometers, microwave; visible, infra-red, thermal imaging • Radar, lidar Location • Above ground, below ground, air, sea level, below sea Sensor level Characteristics Static vs Mobile • Stationary • Controlled, autonomous Common sensor types • Temperature, proximity, pressure, water quality, chemical, gas, infra-red, level, image, motion detection, accelerometer, gyroscope, humidity, optical © 2019 GovTech. All rights reserved. Do not reproduce without written permission. 12 How may we deliver the full potential and promises of IOT, for a city? © 2019 GovTech. All rights reserved. Do not reproduce without written permission. 13 To deliver city-level data availability for industry and public by 2022, Smart Nation Platform Solutions must be able to demonstrate ability to: • Standardise, collect and aggregate IOT data at What is scale • Guarantee the data comes from authenticated business-as- and authorized sources usual? • Secure the platform end-to-end • Create immutable records • Show relevant and sustainable use cases © 2019 GovTech. All rights reserved. Do not reproduce without written permission. 14 If we want a conversation with the city infrastructure, how may we do it? © 2019 GovTech. All rights reserved. Do not reproduce without written permission. 15 Under the hood of the Smart Nation Sensor Platform © 2019 GovTech. All rights reserved. Do not reproduce without written permission. 16 SNSP Layers Application Services Operations Support Services (OSS) Business Support Services (BSS) Data © 2019 GovTech. All rights reserved. Do not reproduce without written permission. 17 Application Services © 2019 GovTech. All rights reserved. Do not reproduce without written permission. 18 SENSE CONTEXTUALISE ACT Processors API calls VAS, DFP ODP Pre-processed Processed Bridges the cyber- Data Data physical world Pre-processed Pre-processed Processed Raw data Sensors Data Data Sense- Data Decada SDX SNOC & IOT surround • GovTech owned • Sensor & IOT • Sensor & IOT data • Sensor map • 24 x 7 monitoring • Agency owned device asset distribution Authorised • 3D model & • System helpdesk • Privately owned management and • Raw or processed Data simulation • AR/VR data acquisition • Filter for URCST • Workflow https://sensors.gov.sg Agency WOG Communications © 2019 GovTech. All rights reserved. Do not reproduce withoutSensor written Platform permission. Cloud Services External of Sensor Platform19 Operations Service Support (OSS) & Business Service Support (BSS) for the API Economy © 2019 GovTech. All rights reserved. Do not reproduce without written permission. 20 SNSP Cloud Smart Nation Sensor Platform SNSP Cloud Service Consumers Service Creators SNSP Cloud Services SNSP Cloud Services Management Service Business Manager Manager M Operational Support Services (OSS) Business Support Service (BSS) g m B P 3 u r t A r o s d I i P n c n p e t e I e a s Customer Service DCA s Service s r r s f t a y c Service Delivery Catalog Consumer Acct Offering Service e Offering s e End User r Component v Mgmt Catalog Mgmt i c e Developer s , S p a e S r Service Automation Management t r e n v e r Contracts & Service i r v c Order e e i M c c Agreement Request o I a S e n D s Mgmt o n t y A a f Mgmt e s t Mgmt e C g r w Service Image P t e f Change & e v a o a I m m c r Service SDX Configuration e Suite e e n e Request Lifecycle n l s Mgmt o Integrator t Manager u Mgmt Mgmt p m m e Subscription Entitlement e r n Pricing P Mgmt Mgmt t o Incident & IT Service P r o t Provisioning a Problem Level r t l a M & Mgmt Mgmt l a I P n n l & a t A a A e t Consumer g Offering f r P e o f P A a m I r c m Business SS I Manager P e e Metering Rating Billing n I Manager t Monitoring IT Asset & Capacity & & Event License Performance Mgmt Mgmt Mgmt Service Management Clearing & Accounts Accounts Development Tools I M n Platform & Virtualisation Settlement Payable Receivable f I a r n a n t A s a Consumer e Management t g r r P Software e f u a I m Administrator c c SNOC t e e u Development Tools n r e t Service Provider Portal & API Service Image Deployment Transition Operations Security & Big Data Customer Creation Tools Architect Manager Manager Risk Manager Manager Care SNSP Cloud Service Sandbox (Demo), Integration Tools & GovTech Global Data Centers Staging Environment SDK ©G 2019ovTe cGovTech.h Cloud G Allov erightsrnanc reserved.e on Secu Dority ,not Re sreproduceiliency, Pe rwithoutformanc writtene & Con permission.sumability 21 Potential Threats to Platform External: Targeted by hackers for bragging rights DEV OPS Internal: Open source malware injected during CI/CD cycle © 2019 GovTech. All rights reserved. Do not reproduce without written permission. 22 IOT Data Standards © 2019 GovTech. All rights reserved. Do not reproduce without written permission. 23 Guide every action Inform Data & Drive every every IOT Data decision Analytics process Ensure optimal outcomes © 2019 GovTech. All rights reserved. Do not reproduce without written permission. 24 How can we make sense of the data we collect? Sensor & IOT Analytics Architecture New or All Data Enhanced Applications Customer Transaction & Real-time Data Processing & Analytics Experience Application What is happening? Why did it happen? Data Discovery & Reporting & Exploration Analytics New Business Models Machine & Sensor Data Deep Analytics Financial Data Zone What did I Performance Enterprise Landing, learn? Content Operational Data Exploration, & What’s Risk Zone Archive Data Zone best? Image, Enterprise Data Operations, geospatial & Cognitive Warehouse & Threats & Video Data Data Mart Zone Fraud What action should I Social Data What could happen? take? Maximise Predictive Analytics Insights, Third-Party Systems Security Storage Decision & Modeling Improve IT Data Management Economics On premises, in the cloud, as-a-service Source Process Interpret Apply © 2019 GovTech. All rights reserved. Do not reproduce