Social Changer Jae-Hee Technology comfort level AGE: EDUCATION: 27 years old University Low High LOCATION: LANGUAGES: Seoul, South Korea Korean (fluent) Writing comfort level Japanese (proficient) OCCUPATION: English (proficient) Freelance graphic designer Low High Macbook Pro iPad iPhone 6S PRIMARY USE: Graphic design work, PRIMARY USE: Reading, looking for PRIMARY USE: Calling, messaging maintaining her website, writing, inspiration for her work, and quick friends on Kakao Talk, Twitter editing Wikipedia internet browsing when she’s not at home Background Jae-Hee graduated from university two years ago Japanese. While in university, she took a class on Experience Goals and currently works as a freelance graphic de- design and sustainability and became interested • To freely share her opinions and signer. She lives in the suburbs of Seoul, with her in environmental issues. Now she volunteers for knowledge without conflict or rebuke, parents and younger sister. In her spare time, she an environmental advocacy non-profit which ed- like she does elsewhere online works on her digital art and photography, which ucates people about living a sustainable lifestyle, she publishes on her personal website, through and shares similar lifestyle tips on her personal End Goals WordPress. She loves reading, particularly fantasy blog. and science fiction stories, in both Korean and • To raise awareness on environmental issues • To collaborate with other Tech Habits environmentalists She first started using a computer in grade school, environmental groups. She is well-known by her and got her first smartphone in high school. She online username, “jigu”. She learned basic HTML Challenges uses social media avidly, particularly Twitter to to run her website, and uses Adobe software for share her work and writing, and to follow other her graphic design and art. • Understanding Wikipedia policies like verifiability and notability. Frustrates her that she can’t just write what she knows, Perceptions of Wikipedia like on her own website She first used Wikipedia in university, and then translations or limited information on Korean • Social conflict seen and experienced on started to use it more frequently while researching Wikipedia. She sees Wikipedia as a formal, proper Wikipedia. Has received strongly negative fantasy literature and inspiration for source of information, compared to other web- responses to her edits. her art. She mostly uses English and Japanese sites like Namuwiki which is more opinionated, • Translation takes a long time. The Wikipedia, because she often finds incorrect but also more relaxed and collaborative. machine translation tool on Wikipedia only does so much, and she has to trans- late most of the content on her own. Editing Journey + CHOOSE TRY INTERACT OUTLOOK Shares her edits on Becomes frustrated Continues editing Continues to Twitter and receives at the ensuing Wikipedia but more contribute good feedback from conflict and posts cautiously to avoid to Korean Wikipedia her community. At edit-a-thon, the article on her future conflict. on environmental Finds out about an translates an website and issues, mostly ATTITUDE edit-a-thon on zero English wikipedia Namuwiki instead. translating content One of her articles is nominated for waste from a group article on compost- from English. deletion for notability. Reads the policy she follows on ing and finds the and feels like it has been wrongly applied. Twitter and decides process easy. Defends her edit on the talk page. to go. – Knowledge Sharer Yanko Technology comfort level AGE: EDUCATION: 17 years old High School Low High LOCATION: LANGUAGES: Olomouc, Czech Republic Czech (fluent) Writing comfort level German (conversational) OCCUPATION: Slovak (basic) Student English (basic) Low High Older Lenovo laptop HTC Android, with limited data plan PRIMARY USE: Schoolwork, browsing PRIMARY USE: Calling, texting, online, reading viewing maps. Background Yanko is from a small village outside of Olomouc, to go to university for science and attends science Experience Goals Czech Republic, where he goes to high school. He events and panels. He is also very interested in • To progressively make more advanced lives with his parents and two younger siblings. German history because he took a German class edits, so that he can become a more He spend a lot of time commuting to and from where they went on a study trip to Berlin and technically skilled editor school and with family. When he’s bored on the Munich, and he loved it. Since the class, he’s been bus, he reads and listens to punk music. On the researching German history on his own to learn • To be a part of and participate in weekends, he goes for bike rides with his family, more. Wikipedia’s collaborative process fixes bicycles, and does his chores. He’s planning End Goals Tech Habits • To make articles, on topics he knows well, more useful and correct for himself and Yanko feels comfortable using and exploring new to Google and reads the top results of his search. others online platforms. He uses Google Maps and Mapy. He spends a lot of time reading about science cz to plan out his bike trips. He uses Facebook to and German history online. He used to contribute • To expand his tech knowledge and skills connect with friends and share photos, and likes to an online forum where he would review, post • To build tangible proof of his tech that he can leave traces of his daily life. He uses photos of, and create maps for bike trails in the expertise YouTube to find and listen to new music. Whenev- Czech Republic. er he wants to learn something new, he goes first Challenges • Not aware of the rules and policies on Perceptions of Wikipedia how content should be written and/or He has “always” known about Wikipedia. He looks that are not on Czech (which he read through cited for Wikipedia a lot of things up on Wikipedia reflexively, such Google Translate). He thinks Wikipedia is an • Not aware that he can interact with as bands, history, new science topics, etc. He uses amazing source of information and uses it when- other users on-wiki mostly Czech Wikipedia, sometimes German for ever he’s studying something new. German history, and sometimes English for things Editing Journey + CHOOSE TRY INTERACT OUTLOOK A section of an Becomes more Registers and article he edited is Continues to edit. involved in the makes edits of tagged as not From the tag, Someone modifies editing communi- Anonymously increasing sourced properly, discovers the talk a table he created, ty, participating in edits with difficulty on Years later, sees but he doesn’t page, where and he’s happy discussions and Notices the edit visual editor science and outdated information know what that another editor correcting other ATTITUDE that they button while and finds the history topics he in an article on a means. directs him to the improved it. editors’ contribu- reading. Clicks it, process easy. knows well. German town and citation policy. tions. realizes anyone can wants to fix it because Learns how to edit, explores he has visited there. correct his edit interface, but from the policy. – doesn’t try to edit. Reactive Corrector Josef Technology comfort level AGE: EDUCATION: 51 years old University Low High LOCATION: LANGUAGES: Prague, Czech Republic Czech (fluent) Writing comfort level Polish (proficient) OCCUPATION: English (basic) Data Analyst Slovak (basic) Low High Dell laptop, at home HP Desktop PC, at work Samsung Android smartphone PRIMARY USE: Online research, PRIMARY USE: Work (spreadsheets, PRIMARY USE: Calling, texting, email, reading Facebook, storing statistical software), reading news, navigation photos email Background Josef lives in Prague and works as a data analyst nonfiction books on Czech, Slovak, and Polish Experience Goals for a media company. He has been married for history. On the weekends, he spends time with his • To make edits quickly and easily without 24 years and has a 18-year-old daughter. He’s family, visits the library and local museums, and having to put in effort to learn new interested in history and politics, and likes to read practices his photography. content or how to edit Tech Habits End Goals At work, Josef uses a desktop computer with an er where he searches on Seznam.cz (a Czech web • To correct obvious inaccuracies or external mouse, monitor, and keyboard, on which portal) and Google for more information about mistakes that he finds while reading he mostly uses Excel and a statistical software for the historical events he’s currently reading about. Wikipedia his work. He reads the news every day online, and He has a Facebook account but mostly browses it will sometimes comment on news articles about for updates from friends and family and doesn’t Challenges current events. At home, he has a laptop comput- post. • Feels that he’s not qualified to make more substantial edits, because he believes Perceptions of Wikipedia Wikipedia should be edited by experts He often uses Wikipedia when searching for infor- limited information and because each of these • Thinks editing is time consuming (“labori- mation on historical and political events. He thinks Wikipedias have their own cultural perspective. ous”), particularly to create new content, Wikipedia is a good starting point for him to learn Josef believes that only people who have creden- find citations, or to edit on a topic he about a new topic and will use the reference index tials in their field should edit, and assumes that doesn’t know about, even though he to find additional sources. He mostly uses Czech there is a committee that reviews content. He hasn’t tried these tasks Wikipedia, but will sometimes use English, Slovak, learned that anyone could edit from a news article or Polish Wikipedia, because he thinks Czech has about Wikipedia.