2019 ANNUAL REPORT MESSAGE FROM THE CEO Dear Friends, Colleagues and Partners, Saban Community Clinic has been on the front lines of community care since we opened our doors in 1967. We have weathered the ups and downs within an uncertain and ever-changing health care landscape, and continue to honor our founding principle that healthcare is a right, not a privilege. The Clinic’s goal is to continue expanding to meet the needs of the community we serve. This year we focused our efforts on updating our infrastructure, expanding our community engagement opportunities and continuing to implement cutting-edge technology to increase access to quality care. Some highlights from 2019 include: • A complete renovation of our Beverly Clinic and construction on the Virgil Family Health Center, opening in April • We received the most HRSA Quality Improvement Awards in the Clinic’s history • We expanded our volunteer services to include Homeless Connect Kits and Pediatric Care Kits and assembled more than 5,000 kits • Our OB-GYN program relaunched in June and has welcomed four new infants into our pediatric care family • We successfully piloted a telehealth psychiatry clinic • 240 individuals were successfully routed from the ER at Cedars-Sinai into our care We take pride in the successes highlighted in this report. We are grateful to our dedicated staff, Board Members, community partners, generous donors and the Friends Board for the OUR MISSION role they all play in the continued success of the Clinic. Without your steadfast dedication To serve as a medical home to the most to our mission and patients, none of this would be possible. vulnerable members of our community Thank you for your continued support, by providing affordable quality health care in a caring environment. OUR VISION To be a recognized leader in improving the health and wellbeing of Los Angeles’ Muriel Nouwezem underserved communities by delivering Interim Chief Executive Officer quality medical and social services through innovation, creativity, partnerships, and public policy advocacy. SABAN COMMUNITY CLINIC | 2019 ANNUAL REPORT | 1 OUR PATIENT PROFILE | BY THE NUMBERS 116,097 Total Patient Visits Medical, Dental, Behavioral Health, and Vision Care 21,472 Patients 3,230 4,894 1,783 84,267 17,590 14,240 Colorectal Cervical Breast Medical Behavioral Dental Cancer Cancer Cancer Visits Health Visits Visits Screenings Screenings Screenings Age Housing Ethnicity Gender 0-19 7% Status 55% Hispanic 5,192 2,919 56% Female 20-39 30% 22% Caucasian Pediatric Vision Care 40-49 20% 95% Housed 10% African American 44% Male 50-64 33% 7% Asian Visits Visits 65+ 10% 5% Homeless 6% Other 79% 4,709 35% live below the 7,518 6,939 Homeless of our patients Free HIV Federal Poverty Patient Visits are uninsured Showers Tests Level 240 14,597 individuals $9 Million 85% Patients in free services of budget spent navigated from Enrolled in a Cedars-Sinai ER provided on programs Health Plan into Saban’s care 2 | SABAN COMMUNITY CLINIC | 2019 ANNUAL REPORT FACILITIES UPDATE STAFF STORY “I can relate to it all,” says Jaime Gregory, Shower Program Supervisor. “I’ve experienced abuse, homelessness, crime, gang life, going in and out of jail…. I know why they are on the streets.” Jaime spent his early childhood in Boston. At 7 years old, Jaime’s mom left his abusive father. They lived in cars and on people’s couches for a couple years until they moved to Watts. “My childhood was taken from me in that environment,” says Jaime. “My mom was always working, and my sisters and I raised ourselves. It was the height of the gang epidemic in that area, and I couldn’t escape it.” After years of gang involvement, and a decade of going in and out of jail, Jaime turned his life around. He dedicated Welcoming Spaces himself to giving back to his community. Today, Jaime wears many hats. He calls himself We are proud to have facilities that embody a positive, a community leader, peace advocate and activist. welcoming experience to match our high quality care. He’s received extensive training in conflict A light refresh at all three sites has improved flow and resolution, managing trauma and grief and function for both staff and patients. non-violent conflict response. He brings all this New signage and way finding at our Hollywood and and more to his role at the Clinic. Melrose locations allow for a more efficient experience. For the past two years Jaime has supervised the A complete renovation of our aging Beverly Health Clinic’s shower program, which provides more than Center was completed, including 7,000 showers each year at two sites. His tough love a brand new shower and approach motivates patients to take the steps to change updated Homeless their lives. “I tell them that this isn’t a retirement shower. Services Suite. We will always be here when you need us, but the situation you are in is temporary,” says Jaime. “I help them set short and long term goals. We need to be realistic, these big changes take time.” Shower to Care The biggest point of entry into the Clinic for people experiencing homelessness is the shower program. Jaime and the case managers work to establish relationships in order to link patients to care. “Mental health issues are prevalent amongst this population,” says Jaime. “The linkages to the medical side of the Clinic are integral to their success.” The Clinic’s “warm handoffs” and “one-stop shop” model allow for patients to receive all of their care in one place. Last year, Jaime Gregory, Eugene Bell and 40% of the Clinic’s shower participants were successfully linked to comprehensive medical, Chenelle Groomes dental and behavioral health care. at the ribbon cutting for the newly renovated shower. 4 | SABAN COMMUNITY CLINIC | 2019 ANNUAL REPORT SABAN COMMUNITY CLINIC | 2019 ANNUAL REPORT | 5 CONTINUED GROWTH Enrollment Virgil Family Health Center The Enrollment Department saw The Clinic is excited to open our newest site this April in Rampart more than a 20% increase this year. Village. Clinic staff and construction crews have been hard at work Through increased outreach efforts designing and building a site with top of the line amenities that will and participation in health fairs, provide a safe and comfortable space for kids and their families to the Clinic enrolled more than 6,000 receive medical, dental and behavioral health care. The site will individuals into a health plan. provide an additional 15,000 patient visits each year. Follow our progress at www.sabancommunityclinic.org/virgil Pharmacy The number of prescriptions filled almost doubled in 2019. New technology to help fill prescriptions and a partnership with West Coast University provided Clinic staff the time to work on refills and more importantly focus on medication adherence with patients. A new, free prescription delivery program also allowed patients to receive their medications at their front door through a secure delivery program. MAVEN is a volunteer-based non-profit focused on connecting specialists from around the country with primary care clinicians serving low-income populations. Their unique platform allows clinicians to consult with specialty providers about their patient’s cases remotely, saving valuable time for both patients and staff. The Plunum Clinics (SCC is a member) proudly collaborate on this project. 6 | SABAN COMMUNITY CLINIC | 2019 ANNUAL REPORT COMMUNITY IN ACTION PATIENT STORY “I didn’t know where to go or what to do,” says Daniella*. “I found out I was pregnant when I was visiting my family and boyfriend in my native Italy, but when I came back, I was at a loss.” At her first visit, Daniella broke down upon answering a routine question. She told Glenda, a care coordinator, that she had been molested just a few weeks prior. Glenda immediately referred Daniella to the Clinic’s Behavioral Health department and she was seen Bins filled with basic essentials lined the Paseo that day. at Paramount Pictures where hundreds of Through the Clinic’s new Telehealth program, Daniella employees put together met with a licensed social worker via video chat and Homeless Connect Kits. was subsequently referred to Dr. Michelle Kuranishi at the Hollywood site. “The first half of my pregnancy, I was so depressed. I’m 42 years old and the dreams I had about becoming pregnant were so far from my reality. I was previously in an abusive relationship and now I am in L.A. alone and pregnant — a lot of stuff Homeless Connect and Pediatric Care Kits have was bubbling up. If I didn’t have the luck to find this allowed hundreds of individuals, schools and local place and Dr. Kuranishi, I’m not sure what I would have done,” says Daniella. businesses to get involved in a hands-on way. Today, at 32 weeks pregnant, Daniella feels nervous Last year, more than 5,000 kits were assembled by over but excited. She looks forward to her weekly therapy and 20 groups. The Pediatric kits provide children with basic OB-GYN appointments. “The Clinic has been a blessing. essentials, including school supplies and a vaccine. Being an immigrant doesn’t mean you are ignorant, it means you The Connect kits provide individuals experiencing don’t fit in. The Clinic makes me feel safe. I feel welcome here.” homelessness with basic essentials and a warm shower. From Pregnancy to Birth Paramount Assembly Day Our prenatal and pediatric program provides expectant and new mothers the We extend a huge thank you to Paramount Pictures for complete care they need in one location. In the last few months, four prenatal patients had their babies and are sponsoring and hosting the largest Homeless Connect Kit continuing their care at the Clinic.