0 About the Contributors Cesar Camison holds a PhD in economic and business sciences. He is the principal professor at University Jaume I (Spain). He has been visiting professor at the University of Texas, the Universitá Commerciale Luigi Bocconi de Milán, the University of Surrey, the University of Vienna, and the Uni- versité de Montpellier I. He is Director of the Strategy, Knowledge Management and Organizational Learning Research Group (GRECO). His specialization areas are strategic management and competi- tiveness, entrepreneurship (SME and familiar enterprises), knowledge management, strategic alliances and industrial districts. Daniel Palacios has a PhD in Management and Assistant Professor in the Department of Business Administration and Marketing, Universitat Jaume I (Spain). MSc in Control and Quality Management, Polytechnic University of Valencia. Degree in Computer Science from the Polytechnic University of Valencia. He has touch or researched in universities of Germany, USA, UK, or Thailand. His primary areas of research include Tourism Management and Knowledge Management. He has published in international books and journals such as Annals of Tourism Research, International Journal of Con- temporary Hospitality Management, International Journal of Innovation Management, International Journal of Technology Management, Journal of Intellectual Capital, Journal of Knowledge Manage- ment, Management Research, or Tourism Management. Fernando Garrigos has a PhD in Management and Assistant Professor in the Department of Busi- ness Administration and Marketing, Universitat Jaume I (Spain). Dr. Garriogos has a MSc in Tour- ism Management and Planning from Bournemouth University and a degree in Economics from the University of Valencia. He has touch or researched in universities of France, Germany, USA, UK, or Thailand. His primary areas of research include Tourism Management and Knowledge Management. He has published in international books and journals such as Annals of Tourism Research, International Journal of Contemporary Hospitality Management, International Journal of Innovation Management, International Journal of Technology Management, Journal of Intellectual Capital, Journal of Knowledge Management, Management Research, or Tourism Management. Carlos Devece is an Assistant Professor in Department of Business Administration and Marketing at the Universitat Jaume I of Castellon (Spain). His research interests are Knowledge Management and the role of Information Technology as a source of competitive advantage. He has been a consultant in an engineering consulting firm. He has a bachelor’s degree in Electronics and Communication Engi- Copyright © 2009, IGI Global, distributing in print or electronic forms without written permission of IGI Global is prohibited. About the Contributors neering from the Polytechnic University of Valencia and a PhD in management from the Universitat Jaume I. He has participated as software developer in several projects funded by government agencies and private companies. * * * Mr. Bachani PhD in Management and Assistant Professor in the Department of Business Admin- istration and Marketing. He has taught or researched in universities of Germany, USA, UK, or Thai- land. His primary areas of research include Tourism Management and Knowledge Management. He has published in international books and journals such as Annals of Tourism Research, International Journal of Contemporary Hospitality Management, International Journal of Innovation Management, International Journal of Technology Management, Journal of Intellectual Capital, Journal of Knowledge Management, Management Research, or Tourism Management. Eduardo Bueno Campos —Professor on Business Economics in the Autonomous University of Madrid, Head of the University Institute for Research (IADE) and Managing Director for Innovation of the Scientific Park of Madrid— is one of the Spanish authors with greatest prestige within the field of business organization, especially in what refers to strategic management and its approach based on knowledge, having numerous research publications and projects with public and private organizations Carles Camisón Haba Bachelor of Business Management (2008) by Polytechnic University of Valencia. Member of Research Group on Strategy, Competitiveness and Knowledge and Innovation Management (GRECO). His field of expertise is strategic management and firm as a knowledge organization. Josep Capó-Vicedo is currently an associate professor at Polytechnic university of Valencia (Spain). M.Sc. in Industrial Engineering from Polytechnic University of Valencia (Spain); PhD in Management from Polytechnic University of Valencia (Spain).His research has been focus on Industrial districts; Inter and intra organizational relationships and Knowledge Management. Researcher of several Research Programs and many publications in journals and international conferences. Luis Casaló is assistant professor at the University of Zaragoza (Spain). His main research line is focused in the analysis of online consumer behaviour in the context of virtual communities. His work has been presented in national and international conferences, and has been published in several journals, such as Journal of Marketing Communications, Computers in Human Behaviour, Online Information Review, and books, such as Mobile Government: An Emerging Direction in E-Government and Ency- clopedia of Networked and Virtual Organizations. Enrique Claver is a full Professor in Business Management at the University of Alicante, Spain. His PhD dissertation was an analysis of Strategy Management. His current research includes Strategy Management, Competitiveness and Quality. Júlio da Costa Mendes has a degree in Business, Master of Business, PhD in Management – Strategy and Organizational Behaviour. Assistant Professor at the Faculty of Economics, University of Algarve, Portugal. Coordinator of the PhD programme in Tourism and in some Master and Post-Graduation De- 0 About the Contributors grees.Synopsis of the current research interests: Integrated Quality Management in Tourism Destinations, Competitiveness, Events Management, Tourism Destinations Image, Branding, Marketing Strategies, Customer Satisfaction.Supervision of some academic research studies. Several presentations made at conferences both in Portugal and abroad. Professional experience in public and private companies. Susana de Juana-Espinosa Assistant Lecturer in Business Management at the University of Alicante (Spain). Her PhD consisted in the analysis of the e-Government strategies carried out by Spanish councils. Her current research includes e-Business strategy and management in public and private sectors. Manuel Expósito-Langa is currently an associate professor at Polytechnic university of Valencia (Spain). MSc in Computers Engineering from Polytechnic University of Valencia (Spain). His research has been focus on Industrial districts; Inter and intra organizational relationships; Technology Manage- ment and Innovation. Researcher of several Research Programs and many publications in journals and international conferences. MªEugenia Fabra is associate professor of the Department of Applied Economics of the University of Valencia (Spain). She is doctor of Economics from the same University. Her main research inter- est centre on aspects related to human capital and the value of education and training as comparative advantages. She has participated in different projects and investigations on models for measuring dis- tinctive competences in the Department of Business Administration of the Faculty of Economics and Law Sciences of the Universitat Jaume I (Castellón, Spain). She is currently working on job quality and effects of education on job satisfaction. Carlos Flavián holds a Ph.D in Business Administration and is Professor of Marketing in the Faculty of Economics and Business Studies at the University of Zaragoza (Spain). His research has been published in several academic journals, specialized in marketing (European Journal of Marketing, Journal of Consumer Marketing, Journal of Strategic Marketing, International Journal of Market Research, etc.) and new technologies (Information & Management, Industrial Management and Data Systems, Internet Research, Online Information Review, etc.). He is a member of the Editorial Board of the Industrial Marketing Management, the Journal of Retailing and Consumer Services, the International Journal of Services and Standards and the Journal of Marketing Communications. Beatriz Forés Julián holds a Business Administration and Management Degree (2004, Universitat Jaume I, Castellón). She was awarded a prize for the best academic record of the Business Administration and Management Degree at Universitat Jaume I (2004, Castellón Business Association). She obtained a diploma of advanced studies in 2006 (first stage of doctoral studies). She is currently preparing her PhD dissertation. She is a member of the GRECO Research Group on Strategy, Competitiveness and Knowledge Management (www.greco.uji.es), in the Business Administration and Marketing Depart- ment. She currently has a research fellowship from the Generalitat Valenciana. She also participates in three investigation projects, whose principal investigators are Professor César Camisón (Universitat Jaume I, Castellón) and Sonia Cruz, PhD (Universitat de València). Her research interests coincide with the GRECO line of investigation which focuses on the study of the firm as a knowledge and learning organisation.