Page 1 of 8 THE MONTHLY NEWSLETTER OF THE U-LEAD WITH EUROPE PROGRAMME ISSUE # 6, OCTOBER 2018 EGOV4UKRAINE contributes to e-governance in Ukraine that will provide high-quality G2G, G2B and TABLE OF CONTENTS G2C services. Photo: U-LEAD Archives Feature: The Mobile ASC: one year in VULYK PILOT IMPROVED UNDERSTANDING field OF ASC’S TASKS The Interview: Roman Matviychuk In a couple of weeks EGOV4UKRAINE The Vulyk was piloted in ASC of Ukrainka, Decentralisation Dynamics finalises the 1st round of piloting of the Rzhyshchiv, Obukhiv, Pereyaslav-Khmelnitsky, information system Vulyk in 10 administrative Kamyanets-Podilsky, Kakhovka, Nova Success Story: service centres (ASC). For now, 57 employees Kakhovka, Yuzhne, Olevsk and Chortkiv. The access to public services for of ASCs (administrators) are testing Vulyk and people with disabilities in giving feedback to developers for improving the The Vulyk improves the accessibility and quality Tiachiv hromada system. The most enthusiastic piloters are of administrative services provided by ASCs ASCs of Pereyaslav-Khmelnitsky, Yuzhne, through facilitation of communication and work Voices of U-LEAD with Europe Olevsk and Kamyanets-Podilsky. processes, reducing the cost of paper workflow and increasing the accuracy of data. So far the direct interaction between developers, implementers and administrators has helped to The Vulyk is implemented by Estonian e- IMPRINT understand the work processes in ASC even Governance Academy and Soft Xpansion better. Therefore, the system has been adapted Ukraine LLC in cooperation with the State to fit the needs of the administrators. Agency for e-Governance of Ukraine. Responsible for the publication: The administrators are very enthusiastic in The launch of Vulyk in the next ASCs will be set piloting the system and we are open to their up by the end of 2018. The aim of the project is U-LEAD with Europe feedback in order to develop efficient tools for to implement the system in up to 600 ASCs Programme them,” said Mari Pedak, the team leader of across Ukraine by the end of 2020. Bastian Veigel, EGOV4UKRAINE. Kameran Khudur “For example the administrators suggested Editors: adding consultation of customers to the system. Olena Molodtsova Initially there was no measuring tool for the time Roland Hackenberg that was spent on consulting the customers in fulfilling the requirements of documents for Very soon the Vulyk will replace paper-documents by digital mhtml:file://C:\Users\madoia_kar\AppData\Local\Microsoft\Windows\INetCache\Conten... 07.11.2018 Page 2 of 8 various government offices,” said Mari Pedak. documents and data-flow. Photo: U-LEAD Archives Production and distribution: U-LEAD Monitoring, Visibility and Knowledge Management Team U-LEAD IN THE SPOTLIGHT KYIV SUPPORTING AWARENESS RAISING OF THE DECENTRALISATION BENEFITS MARIIA TYSCHENKO Fifty TV programmes “Svoya Zemlya” (Own Land) with COORDINATOR OF THE POLICY ADVICE AND SUPPORT UNIT, success stories of amalgamated hromadas in different U-LEAD WITH EUROPE’S SUPPORT TO IMPROVED oblasts of Ukraine have been produced in cooperation with ADMINISTRATIVE SERVICE DELIVERY the Ukrainian Public Broadcaster UA:PBC / Suspilne and its five regional branches with the support of U-LEAD with Europe. “Svoya Zemlya” will be aired every Tuesday at 17:10. POLICY AS NEW KOBLEVE HORIZONS OF THE REPRESENTATIVES OF AHS, REGIONAL OFFICIALS AND EXPERTS GATHERED TO PROGRAMME DISCUSS LOCAL DEVELOPMENT ISSUES On 17-18 October, the 2nd Regional Development Forum “Southern Dream”, dedicated to the issues of regional The U-LEAD with Europe Programme is expanding its functions to development and attraction of investments in improve the quality of administrative services via introduction of the amalgamated hromadas, was held in Kobleve with the “policy” direction. support of U-LEAD with Europe. In the course of the event, the implementation of new regional policy at the local level, Based on the monitoring and evaluation of the legislative tourism development in AHs, fundraising for the challenges in the field of administrative service provision, the implementation of development projects and e-solutions Programme's experts will develop the proposals for its for data collection and processing in hromadas were improvement. We have already gathered the problems and discussed. challenges that local governments, including Administrative Service Centres (ASCs), encounter while providing administrative services and structured them by thematic blocks: general issues (changes to the Law of Ukraine "On Administrative Services", development of KYIV the ASCs network); staff issues in ASCs; social administrative U-LEAD WITH EUROPE SUPPORTS THE services; pension services; services for registration of civil status SKILLS IMPROVEMENT OF UKRAINIAN acts; registration of residence; passport services; real estate and PUBLIC OFFICIALS business registration; registration of land plots and the issuance of information from the State land cadastre; notarial activities committed by officials of local authorities; financial capability of On 5 October, the Memorandum of Understanding was amalgamated hromadas / sustainability of ASCs / related services. signed between the National Agency of Ukraine on Civil After public discussion of these challenges (both online and offline) Service, the All-Ukrainian Centre for In-Service Training of at the level of definition and structuring, we will work towards Civil Servants and Local Self-Government Officials, the harmonization of the proposals to address these issues with the Council of Europe and U-LEAD with Europe. The goal of possible assistance of the Programme and other stakeholders. We this cooperation is to improve professional training for local hope that this will contribute to positive institutional changes. self-government officials in Ukraine in the field of human resource management. The team of experts consolidates efforts by engaging other projects and programmes. Considering the experience of the Programme’s Inception Phase and the best Ukrainian and KYIV international practices, we provide counselling support to STUDY VISITS TO EXEMPLARY ASCS stakeholders on legislative reform issues. The introduction of the policy direction within the Support to improved administrative services delivery of the U-LEAD with mhtml:file://C:\Users\madoia_kar\AppData\Local\Microsoft\Windows\INetCache\Conten... 07.11.2018 Page 3 of 8 Europe Programme is a "brainstorming" for inspirators and 33 study visits to modern exemplary ASCs established Programme experts. We expect quantitative (establishment of new with the support of the Programme were conducted from appropriate ASCs) as well as qualitative (new practical advantages August to October. 654 leaders of AHs and ASCs, experts of decentralization) positive changes in our society. on the municipalities services etc. from 332 hromadas participated in the visits. The participants This issue of "Dynamics" will provide you with a lot of information learned more about the institutional mechanisms of ASC on how the access to services provision changes and improves the functioning and the key infrastructure features of the well- life of hromadas and their citizens. functioning ASCs. The representatives of different hromadas exchanged experience, as well as got consultations from leading Ukrainian experts in the field of administrative service delivery. THE MOBILE ASC: ONE YEAR IN FIELD Residents of many small settlements still have to go tens of The social services are especially popular at the Mobile ASC, and kilometers to get to the ASC. The mobile Administrative Services the periods of subsidies’ registration are the hottest for the ASC Centers can help to solve this issue. It is a specially equipped employees. It is also convenient to use a vehicle for registering vehicle with air conditioning, generator and heater, and is newborns in the city, as it is possible to immediately register a accessible for people with disabilities. place of residence and apply for state aid. Two administrators can simultaneously serve two visitors in a "It is convenient to order services immediately at the maternity comfortable environment. The first mobile ASC operates as a home. My wife with the baby is busy now, so I can get the mobile office of the stationary ASC and provides about 80 most necessary services. Thanks to this service we didn’t worry about essential services in the Slavuta rayon, and 240 services in the city this matter and quickly decided everything," - shares the of Slavuta. impressions Pavlo Medvedyuk, a young father, after completing the documents in the mobile ASC. The schedule of the ASC’s work is flexible and is based upon citizens' requests. The mobile ASC also serves people in the In future, the hromada plans to install passport equipment in the format of on-site administrator, which is relevant for the elderly mobile office, since there are all the technical possibilities for this in people, people with disabilities, as well as those, who are in the the car. With the provision of passport services, the mobile ASC hospital or cannot visit the ASC themselves for other reasons. will generate revenue for the hromada. The team of the Slavuta Administrative Service Centre advise hromadas, planning a Mobile ASC project, to be 100% sure that the “ASC on wheels” will be able to provide social services primarily to the residents of remote villages. In practice, this means that all amalgamation processes must be completed in the hromada. Hromada’s ability to maintain