Position Available: Golf Operations Administrator About the Valhalla Golf Club: Valhalla Golf Club is a unique golf only facility featuring an 18hole Championship golf course and a newly renovated clubhouse. The Club facilities also feature an expansive 12.5-acre, double-sided practice facility with two practice putting greens as well as two practice bunker/pitching greens. Valhalla is recognized as one of Golf Digest’s "America's 100 Greatest Golf Courses. “Beginning in 1981, the founder and developer of Valhalla, Dwight Gahm, started creating a traditional "golf only" facility with an outstanding championship course that would host world-class events. Today, Valhalla is the culmination of a history-making partnership bringing championship golf to Louisville on a recurring schedule, resulting in The PGA of America's first owned championship site. Gahm commissioned Jack Nicklaus to build a private golf facility on 486 acres of rolling Kentucky terrain that would provide its members with the highest level of service. Valhalla Golf Club, located approximately 20 miles east of downtown Louisville, opened its doors in 1986. Named one of the top three new private golf courses in the U.S. in 1987, the first year it was eligible, Valhalla Golf Club remains the No. 1-ranked course in Kentucky. In 1992, Valhalla Golf Club was announced as the site for the 1996 PGA Championship. Valhalla Golf Club has all the ingredients necessary for a successful PGA Championship - a world-class golf course to challenge the best players in the world, a supportive community, a top-ranked convention destination with excellent transportation, housing and entertainment services, and a central location reaching several major metropolitan cities within a 150-mile radius. In the fall of 2011, Valhalla embarked on a project to modernize the course by overhauling the drainage and irrigation infrastructure throughout the course. The primary focus was on the green complexes, with Nicklaus rebuilding them from the ground up, enhancing surface drainage, and softening contours. Valhalla's 17,500 square foot clubhouse, featuring a 45foot Omega Clock Tower and a veranda overlooking the 18th green, opened in February 1996. The clubhouse underwent an extensive renovation that was completed in 2017 and modernized the inside while keeping the traditional Louisville design that blends both Midwestern and Southern accents. The clubhouse features an expansive golf shop sales area generating nearly $900,000 in sales annually. The clubhouse renovation created an enjoyable indoor golf experience with two trackman practice bays as well as a synthetic turf putting green. After the legendary 2000 PGA Championship, the PGA of America took full ownership of Valhalla and scheduled or played a number of championships, including the 2002 PGA Club Professional Championship (now the PGA Professional Championship), the 2004 and 2011 Senior PGA Championships, the 2008 Ryder Cup, the PGA Championship in August 2014, the 2018 PGA Boys Junior PGA Championship and will be the host of the upcoming 2021 Girls Junior PGA Championship and the 2024 PGA Championship Position Details: Title: Golf Operations Administrator Start Date: February 1 Position Type: Full Time Compensation • $13.50 per hour • 40 Hour Work Week • Five days of 8 hours • Uniforms provided • Playing and Practice Privileges • PGA Dues Paid for Class A members Overall Criteria: As a member of the Professional Staff, each and every day you will be evaluated on the following criteria: • Appearance • Attitude • Service Level • Knowledge • Professionalism • Accommodations of Guests General Criteria: Specifically, you will be evaluated in the following areas: • Engage the members and their guests when they walk into the golf shop. • Greet members and their guests in appropriate and prompt manner at all times. • Quality of work product. • Manner work is performed. • Observance of the policies and procedures of the golf operation. • Accuracy of work and demonstrates ability to follow through on assigned tasks. • Effectively and promptly responds to members and their guests concerns and/or problems. • Prepares written reports and memos in a clear and concise manner. • Maintains files, follows-up on delegated tasks, and manages time well. • Consistent and fair in managing others. • Encourages other staff member’s involvement in making decisions. • Has the ability to anticipate problems and addresses them in a prompt and appropriate manner. • Demonstrates the ability to work independently. • Encourages fellow employees to take risks. • Tolerant when a fellow employee makes a mistake. • Receptive to feedback from others. • Maintains a balance between the overall objectives of the golf operation and its needs on a day to day basis. • Takes initiative to make suggestions and decisions to improve the overall service of the golf operation. • Goes beyond expectations to help a fellow employee. • Communicates effectively with members and their guests. • Has the ability to handle criticism objectively. • Maintains composure and objectivity when confronted with problems. • Is sensitive to the needs and expectations of fellow employees. Specific Responsibilities: As the Golf Shop Administrator, you will be specifically responsible for successfully carrying out the following duties: • Assisting the Head Golf with Communication • Coordinating Tee Times with Professional Staff • Ensure all merchandise is priced and presentable on a daily basis. • Ensure all merchandise and rounds are properly tendered • Proper receiving and displaying of merchandise. • Ensure inventory management software is updated for monthly and yearly physical inventories. • Manage the golf outing merchandise from direction of the Head Golf Professional. • Follow daily, weekly and monthly procedures. • Spread hospitality, good will among all members and their guests. • Assist in ensuring the golf shop is neat and clean on a daily basis. • Manage the process of all new golf shop stock that is to be entered into the computer system. • Assist in maintaining the storeroom in a clean, neat and presentable manner. Valhalla Golf Education Program As a member of the Valhalla Professional staff, you will be able to participate in a unique education program that the club and professional staff will provide. We will host guest speakers throughout the year to provide insight on a variety of topics that are crucial to further your career. Topics will include: • Golf Shop Best Practices / Merchandising • Getting the Most out of Your Internship • Professional Development • Teaching • Trackman Education • Personal Budgeting • Club Repair • Resume Building We also host a mentorship program here at the club. Seasonal Assistant Golf Professionals and Interns will be assigned a mentor on staff to help lead them in operation and with their careers. .