Guide to City Affairs and Help Desks 2013.4.1 ver. Tondabayashi City ＜Table of Contents＞ ○ ＜ City Office Hours ＞ ＜ Public Information ＞ ＜ Administrative Document Browsing Corner＞ ····················································· 1 ○＜City office Government building guide＞＜Elections＞ ······················ 2 ○＜International Exchange-Related Affairs＞ ································· 3 ＜1.Various Consultation Windows＞ ·········································· 4 ＜2.Civic Affairs Division matters＞ ··········································· 7 ＜3.Certificates Issuing Fee＞ ················································ 12 ＜4.Main municipal tax and payment＞ ······································· 14 ＜5.National Health Insurance＞ ············································· 16 ＜6.National Pension＞ ························································ 23 ＜7.Long-term Care Insurance＞ ·············································· 25 ＜8.Living Environment＞ ···················································· 31 ＜9.Municipal Funeral Service＞ ················································· 33 ＜10.Vaccinations & Health Management＞ ···································· 34 ＜11.Welfare＞ ······························································ 40 ＜12.Childcare & Child Rearing＞ ············································· 44 ＜13.Education System＞ ···················································· 47 ＜14.Gender Equality・Civic public interest activity • international exchange • multi-cultural association＞ ············································· 48 ＜15.Pollution & Traffic Safety＞ ·············································· 50 ＜16.Town Organization＞ ···················································· 51 ＜17.Water Supply＞ ························································· 52 ＜18.Drainage for Homes (Sewage & Septic Tanks)＞ ··························· 53 ＜19.Emergency＞ ··························································· 54 ＜20.Disaster＞ ····························································· 55 ＜21.Facility Guide＞ ························································ 59 ＜22.Main facilities of the city＞ ··········································· 72 ＜City Office Hours＞ Open Monday through Friday, 9:00 a.m. to 5:30 p.m. Except for special departments, office is closed on Saturdays, Sundays, National Holidays and New Years (Dec. 29th - Jan. 3rd). ●Opening of Sunday Reception Corner (City Office Basement Meeting Room) Limited services are available on Sundays. ・Hours: 9:00 a.m. - 12:00 p.m., 12:45 p.m. - 5:30 p.m. ・Services available: resident registration and/or relative description certificate issuance, seal (“chop”) registration certificate issuance (registration card required), municipal and/or prefectural income tax issues, tax payments, issuance of passports (application services unavailable). ※ Services unavailable: Registration of move-in and move-out, registration of new seal (“chop”), tax declaration and issuance of certificates related to municipal and/or prefectural business tax ※Note: regarding tax certificates, please inquire by telephone regarding the possibility of issuance before visiting the City Office. ＜Public Information＞ ●Public Information Tondabayashi Public Tondabayashi is published on the 1st of every month, to inform citizens about city projects and plans. It also includes special notices from the city. ●Tondabayashi City Website（http://www.city.tondabayashi.osaka.jp/） Besides the monthly publication, Tondabayashi has created its own website to borrow the power of the Internet to offer various city related information. English is also available. ●Administrative information via text messaging Internet enabled mobile phones can access information about public facilities and so on. ＜Administrative Document Browsing Corner＞ Information can be attained about the city’s budget, financial statements, general statistics, general planning, Tondabayashi City history and a complete collection of public publications, city reports, pamphlets, and other materials, can all be attained in one place at the City Office’s first floor Information Corner of the Public Information Disclosure Division. - 1 - ＜City office Government building guide＞ 5th floor Policy & Planning Division・Cultural Properties Preservation Division・ Committee for certification of need office 4th floor Protection of Human Rights Division・Coproduction Promotion Division・ Commerce, Manufacturing & Tourism Division・Agriculture & Forestry Division (Secretariat of Agricultural Committee)・Crisis Management Office ・City Planning Division・Housing Policy Division・Nature Preservation & Ecology Division・ Arable Land & Waterway Management Division・Roads Traffic Division・ Contract Investigation Division・Office of General Affairs (Each bureau of Election administration committee)・Audit committee・Equity Commission・ Central Fixed Assets Evaluation Council・Parks and Greenery Association 3rd floor Secretariat Division・Personnel Division・Finance & Budget Division・ General Affairs Division ・ Administrative Management Division ・ Division Land development corporation・Public Information Disclosure Division (Public Relations Subsection)・Education General Affairs Division・Educational Guidance Office 2nd floor Secretariat of Municipal Assembly・Drainage Construction Division・ Drainage Management Division・Waterworks General Affairs Division・ Waterworks Construction Division・Community Welfare and Services Division・ Children’s Day Care Nursery Division・Support for Children Division・ Nursing room・Childcare room 1st floor Civic Affairs Division・Health and Medical Division・Living Assistance Division・ Welfare Medical Care Division・Disabled Persons' Welfare Division・Senior Citizens Welfare & Kaigo-Hoken (Long-Term Care Insurance) Division・Public Information Disclosure Division・National Health Insurance & National Pension Division・ Tax Administration Division・Tax Payment Division・Accounting Office・ General information・Bethlehem corner・Hello Work (Job Search Assistance)・ Basement Night-duty room & Sunday window corner・Waterworks Customer Service Center ＜Elections＞ ●The Right to Vote A Japanese national older than 20 years of age has the right to vote, but must be registered with the voting register to exercise that right to vote. ●Voting Register To qualify for voter registration, you must be at least 20 years of age, a Japanese citizen, a resident of this city, and be on the Basic Resident Register for 3 sequential months or more. Every year, as of the first of March, June, September and December, ordinary registration takes place on the 2nd of that month. There is a specially determined registration period during the time of an election. There is also an amendment registration period of persons who have the right to vote but did not register. You can verify with the Secretariat of Election Administration Committee, regarding these registrations, between the 3rd to the 7th of the said month for ordinary registration, or during the time of an election, during a then determined period. ●Voting At the time of an election, you will be sent a polling booth admission ticket with the address of the appropriate polling station. Be sure to take this ticket with you when you go to vote. In the event that your admission ticket is lost or damaged, go directly to the polling station and declare that effect. - 2 - ＜International Exchange-Related Affairs＞ ①Cooperation with the Tondabayashi Intercultural Communication Center We work in cooperation with "Tondabayashi Intercultural Communication Center, which is organized by volunteer residents working to promote international exchange activities focused on civil rights. The “Tondabayashi Intercultural Communication Center” offers a wide variety of information and data on intercultural communications, support and cooperation of intercultural communication activities with the private sector, counseling for foreign residents, and seminars and events, which promote mutual understanding and development of a multicultural community. ②Interpretation & Translation Support In order to promote international exchange and create a comfortable community for non- Japanese, the Tondabayashi Intercultural Communication Center offers interpretation and translation services. Volunteer interpreters are available for individuals with difficulty understanding Japanese- language procedures regarding city office services, communication with schools, hospital consulting, and for visitors from overseas. At this time, English, Chinese, Spanish, Portuguese, Korean, Thai, and Vietnamese interpreters are available. ※Note: this service is not available for assistance regarding legal issues, for business purposes, or for medical surgery. Free of cost Inquiries-Tondabayashi Intercultural Communication Center （〒584-0036 Osaka Prefecture, Tondabayashi City, Kouda 1-4-31. TEL/FAX: 0721-24-2622） - 3 - ＜１.Various Consultation Windows＞ The City Office’s Public Information Disclosure Division (1st floor, #7 window) accepts requests for various consultations, as well as municipal administration related complaints and requests. You will then be forwarded to the appropriate representative. ●Consultations ※Except National holidays, Office holidays and the year-end and New Year holidays. Persons in Appointments, Subjects Service Hours Place Charge etc. Counseling by phone is also Mon. -Fri. Citizens’ Citizens’ Counseling City Officials available. 9:00-17:30 Counseling Corner Tel: 25-1000 Extension 182 1st/3rd Wednesday of each Citizens’ Counseling Kongo Liaison