Product Guide

Ford Commercial Shuttles and Wheelchair Vans

Product Guide

(866) 892-0150 www.Nor-CalVans.com

Transit Connect Adaptive Van

With 30 years of experience in the Mobility Industry, Nor-Cal Vans (NCV) offers commercial shuttles and wheelchair accessible vans with a focus on quality and service. As a certified Ford QVM (Qualified Vehicle Modifier) and Pool Account, our products are designed and compliance tested to meet the rigorous quality and safety standards set by Ford and the Federal Motor Vehicle Safety Standards.

Transit Dimensions Wheelchair Transporter NCV Transit Bus Executive Bus Personal Mobility Transit Frequently Asked Questions

Transit Connect Adaptive Van Dimensions Features Compliance Testing Testimonials Frequently Asked Questions

Rebates/Incentives ADA Tax Incentives

Nor-Cal Vans About Nor-Cal Vans Nor-Cal Vans Limited Warranty Contact Information

This manual can be downloaded online at www.nor-calvans.com/productguide

Version 3 Transit

This page was intentionally left blank

Version 3 Transit

Ford Full-Size Transit

The Ford Transit Wagon provides fleet shuttle customers with innovative new configurations and leading versatility in the expanding commercial vehicle market.

 Compared with the previous Ford full-size van, the all-new Transit Wagon offers higher fuel economy ratings for the cost-conscious fleet operators

 Ford offers 3 fuel efficient engines for the Transit

 Available in three roof heights and three body lengths

 Superior cargo volume and payload capacities

 Named Vincentric Best Fleet Value in America* in 5 of 6 full-size van categories

 Made in the USA!

*Based on the Vincentric 2015 Fleet awards analysis of full-size vans

Version 3 Transit

Ford Transit Dimensions

Transit 150 Transit 350 Transit 350 Transit 350 Wagons Wagon Wagon Wagon EL Wagon

Roof Height Medium Roof Medium Roof High Roof High Roof Long Wheelbase Length Regular Long Long Extended

EXTERIOR

Inches Inches Inches Inches

Wheelbase 129.9" 147.6" 147.6" 147.6"

Length 217.8" 235.5" 235.5 263.9"

Height 98.7" 99.2" 108.6 108.6"

Width - Including Mirrors 97.4" 97.4" 97.4" 97.4"

Width - Mirrors Folded 81.3" 81.3" 81.3" 81.3"

Load Height (Curb) 28.2" 28.8" 28.8" 27.8"

Side Cargo Door Opening 63" 63" 63" 63" Height

Side Cargo Door Opening 51.2" 51.2" 51.2" 51.2" Width - Sliding

Rear Cargo Door Opening 62.8" 62.8" 72.2" 72.2" Height Rear Cargo Door Opening 59.8" 59.8" 59.8" 59.8" Width

INTERIOR

Inches Inches Inches Inches

Cargo Length Behind 124" 141.7" 141.7" 170.2" Driver (at Floor)

Interior Width Between C-Pillar 69.8" 69.8" 69.8" 69.8"

Interior Width Between 53.7" 53.7" 53.7" 45.4" Wheelhouse

Interior Height Maximum 67.6" 67.6" 77" 77"

Measurements from Ford website http://www.ford.com/trucks/transitvanwagon/specifications/exterior/

Version 3 Transit

10-Passenger Conversion- Our Most Popular Conversion!

Transit Wheelchair Transporter Ford Transit 350 LWB Wagon FTLB-R-10-1

Seating: 10 Ambulatory Passenger OR 8 Ambulatory plus 1 Wheelchair Securement Position (including driver)

 Does not require California Commercial Driver License*  2-Passenger Fold-Away Seat at rear driver wheel housing  Braun Commercial ADA-compliant wheelchair lift at rear door  Wheelchair securement area with compliance tested manual tie-down belts  Adjustable height shoulder belts to customize fit for comfort and safety of wheelchair user  Non-slip commercial flooring with plywood underlay in wheelchair securement area  Floor sealed with polyurethane sealant- more resistant to wear than standard silicone  Retain first two rows of OEM bench seats  OEM flooring under OEM seats

*In California, a Commercial Driver License or Passenger Endorsement is required to operate any company-owned vehicle that carries more than 10-passengers including the driver. Other regulations may apply. Please check with your local DMV or CHP office.

Version 3 Transit

Paratransit Transit Floor Plans

Ford Transit 150 Wagon 130” SWB, Mid-top, Rear Lift

Rear Lift, 5 Passengers, 1 Rear Lift, 5 Passengers, 1 Wheelchairs Wheelchairs SWBR1 SWBR2

Rear Lift, 7 Passengers, 1 Rear Lift, 4 Passengers, 2 Wheelchairs Wheelchairs SWBR3 SWBR4

Rear Lift, 5 Passengers, 2 Rear Lift, 6 Passengers, 2 Wheelchairs Wheelchairs SWBR5 SWBR6

Rear Lift, 7 Passengers, 2 Rear Lift, 7 Passengers, 2 Wheelchairs Wheelchairs SWBR7 SWBR8

Version 3 Transit

Paratransit Transit Floor Plans

Ford Transit 150 Wagon 130” SWB, Mid-top, Side Lift

Side Lift, 3 Passengers, 2 Side Lift, 5 Passengers, 1 Wheelchairs Wheelchairs SWBS1 SWBS2

Side Lift, 5 Passengers, 2 Side Lift, 6 Passengers, 2 Wheelchairs Wheelchairs SWBS3 SWBS4

Side Lift, 7 Passengers, 1 Wheelchair SWBS5

Version 3 Transit

Paratransit Transit Floor Plans

Ford Transit 350 Wagon 148” LWB, Mid or High-top, Rear Lift

Rear Lift, 10 Passengers, 1 Wheelchair Rear Lift, 7 Passengers, 2 Wheelchairs LWBR1 LWBR2

Rear Lift, 8 Passengers, 2 Wheelchairs Rear Lift, 9 Passengers, 2 Wheelchairs

LWBR3 LWBR4

Rear Lift, 5 Passengers, 3 Wheelchairs Rear Lift, 8 Passengers, 1 Wheelchairs LWBR5 LWBR6

Version 3 Transit

Paratransit Transit Floor Plans

Ford Transit 350 Wagon 148” LWB, Mid or High-top, Side Lift

Side Lift, 5 Passengers, 1 Wheelchair Side Lift, 8 Passengers, 2 Wheelchairs LWBS1 LWBS2

Side Lift, 6 Passengers, 3 Wheelchairs Side Lift, 7 Passengers, 1 Wheelchair LWBS3 LWBS4

Ford Transit 350 Wagon EL 148” LWB, High-top, Rear Lift

Rear Lift, 11 Passengers, 1 Wheelchair Rear Lift, 13 Passengers, 1 Wheelchair ELR1 ELR2

Rear Lift, 10 Passengers, 2 Wheelchairs Rear Lift, 10 Passengers, 3 Wheelchairs ELR3 ELR4

Version 3 Transit

Paratransit Transit Floor Plans

Ford Transit 350 Wagon EL 148” LWB, High-top, Side Lift

Side Lift, 10 Passengers, 3 Wheelchairs ELS1

Ford Transit 350 Cargo EL 148” LWB, High-top, Rear Lift

Rear Lift, 5 Passengers, 4 Wheelchairs Rear Lift, 6 Passengers, 4 Wheelchairs ELCR1 ELCR2

Ford Transit 350 Cargo EL 148” LWB, High-top, Side Lift

Side Lift, 6 Passengers, 4 Wheelchairs ELCS1

Version 3 Transit

Nor-Cal Vans Transit Bus

The Ford Transit is an ideal shuttle vehicle with its superior people moving capabilities and low operating costs. That's why Nor-Cal Vans designed a powered dual-door passenger entry to allow easy access in and out of the vehicle.

 Save money on upfit and fuel economy over traditional cutaway buses

 Compared with the E-Series, the Transit offers greater fuel economy

 More easily serviceable than traditional leak-prone cutaway buses

 Optional bus door remote for quick and easy operation from the driver seat or outside the vehicle

 Profile of door matches Ford's contoured panels for a clean finish

 Comes with Ford Factory and Nor-Cal Vans conversion 3 year/36,000 mile warranty

 Ford chassis serviceable at your local Ford Dealer

Version 3 Transit

Paratransit Transit Bus Floor Plans

Ford Transit 350 Wagon EL 148” LWB, High-top, Bus Door, Rear Lift

Rear Lift, 9 Passengers, 1 Wheelchair Rear Lift, 10 Passengers, 1 Wheelchair ELBR1 ELBR2

Rear Lift, 9 Passengers, 2 Wheelchair Rear Lift, 10 Passengers, 2 Wheelchair ELBR3 ELBR4

Version 3 Transit

Executive Transit

The Nor-Cal Vans Executive Bus provides a luxurious feel for those looking for a higher-end conversion. The Executive Bus includes upgraded flooring, reclining seats, and other small details like USB chargers your customers will be sure to appreciate. Built on the Ford Transit, the Executive Bus is a perfect blend of style and practicality. No more leaky cutaway buses or expensive imported alternatives, the Transit is American-made to be versatile, fuel efficient, and offer low operating costs.

• Available with NCV Bus Door or OEM Slider door • Plush executive seats with USB ports in each row • Enhanced knee and leg room • Aircraft-inspired LED aisle lighting • Upgraded interior package with grab bars and lighting package at entry steps • Factory Ford raised roof superior to fiberglass cutaway bodies • The Executive Bus is built on an American-made Ford Transit that is more economical to purchase and maintain compared to its imported alternative • 3 year/36,000 mile warranty on upfit and chassis

Version 3 Transit

Shuttle Transit Floor Plans

Ford Transit 350 Wagon 148” LWB, Mid or High-top

12 to a 10 Passengers LWB1

Ford Transit 350 Wagon EL 148” LWB, High-top

13 Passengers 13 Passengers EL1 EL2

Ford Transit 350 Wagon EL 148” LWB, High-top, Bus Door

12 Passengers 12 Passengers ELB1 ELB2

13 Passengers 13 Passengers ELB3 ELB4

Version 3 Transit

Personal Mobility Transit Nor-Cal Vans brings 30 years of experience in the personal mobility industry to offer a Transit conversion for the everyday wheelchair user. With increased fuel economy, maximum interior room, and double the weight carrying capacity of most modified minivans, the NCV Personal Mobility

Transit an excellent full-size choice.

Options  Available on Ford Transit 130” SWB or 148” LWB Wagons  Wheelchair Lifts (Ricon or Braun)  B&D Transfer Seat  Power door opener  Remote entry with interior-exterior switching  Sofa bed options  Leather seat upgrades  Power parking brake  Running boards  Altro Flooring color choices

View a video demonstration at bit.ly/NCVPersonalTransit

Version 3 Transit

Frequently Asked Questions

Will Nor-Cal Vans be offering a lowered floor modification on the Ford Transit?  Nor-Cal Vans will not be providing a lowered floor conversion on the new Ford Transit due to several Ford designated "No Drill or Weld” zones throughout the body, floor, and doors of the Transit.  These zones are areas that Ford does not want modified for a variety of reasons, ranging from wiring locations to the possibility of compromising the structural integrity of the vehicle. Altering these areas might cause damage and possibly void the Ford warranty. Because Nor-Cal Vans is a Ford QVM, we strictly adhere to Ford's guidelines.  The Transit chassis also includes sections of high-strength boron steel used in the chassis to add durability to the body. Boron steel cannot be cut or drilled with standard equipment and the presence of boron steel limits the locations of aftermarket seats and wheelchair anchorage systems.

What wheelchair lifts will work in the Ford Transit?  All Ford Transit Wagons come standard with side curtain airbags down the length of the vehicle in compliance with FMVSS 226. These side-curtain airbags affect the installation of side-entry wheelchair lifts. Check with lift manufacturer for current information.  Ford recommends ordering the modified wiring prep package when adding electrical add-ons that draw more than 60 amps (Braun’s standard circuit breaker is 75-amps).  Due to ground clearance issues, the Braun UVL (Under Vehicle Lift) will not be a wheelchair lift option on the Transit.

How do you handle the seating and wheelchair securement in your Transit conversions?  All OEM seating positions have integral lap/shoulder belts. There are no mounting points for shoulder belts or lap belts on the actual van; everything is contained within each seat.  Nor-Cal Vans has designed and tested their wheelchair securement systems and upper shoulder belt anchorages, as well as aftermarket fold-away seating and mounting to meet FMVSS standards. Aftermarket shoulder belt anchorage points could fail if not installed correctly.

What sort of electrical issues should I be aware of with the Transit?  The vehicle battery (or optional dual batteries) is located under the driver seat, along with body control module. B&D Independence has developed a Driver Transfer Seat for the Transit, but the battery will need to be relocated. Contact B&D Independence for further information.

Version 3 Transit Connect Adaptive Van

Nor-Cal Vans Transit Connect Adaptive Van is a versatile, multipurpose shuttle: ideal for families, care homes, taxis, schools, hotels, and more. View our Transit Connect video at www.nor-calvans.com/transitconnect.

 ADA compliant rear entry lowered floor and ramp

 Easy to use ramp folds flat to conveniently load and transport luggage, groceries, and other cargo

 Seats five and one wheelchair user

 Compliance-tested retractable wheelchair securement system

 Excellent fuel economy- up to 22 mpg city/30 mpg highway*

 Dual sliding doors and rear liftgate for easy access

 25% more horsepower and over 33% more torque than previous model*

 Compliance tested to meet Federal Motor Vehicle Safety Standards (FMVSS)

*According to Ford data

Version 3 Transit Connect Adaptive Van

Transit Connect Dimensions

All dimensions are approximate and for reference only. Dimensions may change without notice.

Rear door opening height 58.5” Lowered floor width 31” Vehicle Wheelbase 121” Rear door opening width 47” Floor drop width 31” Overall vehicle height 72” Interior height (mid-section) 56.5” Ramp width 31” Overall vehicle length 190” 15 Rear door opening height 58” Ramp length (deployed) 58.5” Fuel tank capacity Same as OEM gallons Lowered floor length 53” Ramp angle 9° Est. available payload 1260 lbs

Ramp Transforms to Adapt to Your Needs!

The innovative ramp stows flat, The ADA-compliant ramp also folds Once the wheelchair user is creating a surface for you to store out, allowing a passenger in a secured, the ramp can be folded cargo such as groceries or luggage, wheelchair to board the vehicle. up into the vertical position and just like a standard vehicle. you’re ready to go!

Version 3 Transit Connect Adaptive Van

Nor-Cal Vans Conversion Features

Optional Features Electric locking retracting wheelchair tiedowns - Electric retractors are longer and can be attached when the wheelchair is at the base of the ramp. These retractors allow forward movement and prevent the wheelchair from rolling backwards.

Spare tire mount- The spare tire can be mounted on the driver side wall next to the wheelchair user. However, this does block part of the window in the vehicle.

Nor-Cal Vans Adaptive Van Conversion Please read the FAQ section for more details.  Transit Connect Wagon (121” LWB)  ADA-compliant lowered floor Note to Ford Dealers: Nor-Cal Vans can convert  Rear-entry fold-flat ramp any 2014 and newer Transit Connect LWB Wagon.  Q’Straint QRT Deluxe Retractors We have an extensive selection of Transit Connect  Emergency roadside flat repair kit Wagons in our Ford Pool inventory, but if you have a chassis in your inventory that you want to sell, or Nor-Cal Vans Transit Connect XLT if your customer already has a Transit Connect Standard XLT features plus: Wagon, we can help put a deal together for you.  2 additional keys (4 keys total) View our Transit Connect video at www.nor-calvans.com/transitconnect Nor-Cal Vans Transit Connect XL Standard XL features plus: View our Transit Connect Operational video at  Cruise control www.nor-calvans.com/training  Power adjust/heated mirrors  Privacy glass  Daytime running lights  2 additional keys (4 keys total)

Version 3 Transit Connect Adaptive Van

Compliance Testing Nor-Cal Vans successfully crash-tested the Transit Connect with the Nor-Cal Vans Adaptive Van conversion to ensure reliability was not compromised. The crash test was conducted by MGA Research in April 2014. The testing facility subjected the vehicle the following tests in compliance with Ford and Federal requirements:

 30-mph frontal collision  50-mph offset rear impact collision  33.5-mph side impact  5,000-lb wheelchair anchorage test  Second row seat pull (FMVSS 207 and 210)  California Air Resources Board (CARB) approved

Ford’s 2015 Transit Connect already earned a five-star Overall Vehicle Score from the National Highway Traffic Safety Administration (NHTSA), the government's highest possible overall rating. This is due in part to its body structure, which is built with light ultra-high strength Boron steel.

What our Customers Have to Say…

Thank you so much Nor-Cal Vans for my brand new Ford Transit Connect Adaptive Van I LOVE IT THIS VAN IS AWESOME. This van will help to improve my quality of life SO MUCH. You guys are the best. Thank you for the wonderful things that you do for disabled people. – Barbara B.

We LOVE the van!!! It has made life so much easier for all of us. Now I don't hesitate to take my daughter to run errands, shopping, etc. because getting her in and out of the car at different spots is so easy. So having this van makes it possible to get out in the community even more than before, which she loves. –Michelle W.

The Transit Connect Adaptive Van was exactly what I was looking for. When I need the ramp, it’s there. When I need a flat floor, it’s there. –Joe H.

Version 3 Transit Connect Adaptive Van

Frequently Asked Questions

Why is the spare tire mount optional in the Transit Connect Adaptive Van? As manufacturers we want to be able to provide our customers with a product that we think can best suit their needs. That's why we chose to make a spare tire mount optional.

Mounting the spare tire requires us to modify the driver side wall panel by removing one of the cup holders and a/c vents to make room for the tire and mounting bracket. It also blocks about half of the window. There is still one cup holder and a/c vent on the passenger side. By not mounting the spare tire, the wheelchair position feels more open and provides all the comforts of the vehicle. Mounting the spare tire in the vehicle will also reduce the weight capacity of the vehicle.

Nor-Cal Vans provides as a standard an emergency roadside flat repair kit which includes an inflater and tire sealant that will temporarily repair a flat tire. It's becoming more and more common with factory vehicles. The factory full-size spare tire will be loose loaded into your Transit Connect for you to keep on hand to be replaced if needed.

If you would prefer to have the spare tire mounted inside the Transit Connect, let your sales person know at time of placing order and Nor-Cal Vans can add it for an additional charge.

What are the optional electric locking retracting wheelchair tiedowns with straps? Our standard package comes with Q’Straint QRT Deluxe Retractors that are mounted on L-track ovals so they are removable when not in use.

As an upgrade we offer longer electric locking retractors that allow the front tie-downs to be attached to the wheelchair prior to the wheelchair entering the vehicle. When the power is engaged, they retreat 4 meters out, long enough to reach a chair at the base of the ramp. When the switch is disengaged, the retractors allow for forward movement up the ramp and prevents the wheelchair from rolling backwards.

Does the Adaptive Van conversion affect ground clearance on the Ford Transit Connect? The Nor-Cal Vans Transit Connect Adaptive Van does not affect ground clearance under normal driving conditions.

Version 3 Rebates/Incentives

Ford Mobility Motoring Program

Ford Mobility Motoring Program offers cash assistance up to $1,000 for the installation of adaptive equipment and up to $200 on alerting devices on new Ford Motor Company vehicle purchases or leases. Major structural vehicle modifications to accommodate the installation of wheelchair lift or ramp MUST be completed by a Ford Authorized Qualified Vehicle Modifier (QVM), such as Nor-Cal Vans, to be eligible for reimbursement.

For more information, please visit Ford Mobility Motoring at www.fordmobilitymotoring.com.

Ford Consumer Rebates/Incentives Ford rebates/incentives can be used in conjunction with Ford Mobility Motoring Rebate. Rebates are subject to change and differ regionally. Visit www.ford.com/incentives for current Ford Rebates.

Ford Truck Commercial Connection Upfit Program The Ford Truck Commercial Connection Upfit Program can be used in addition to the Ford Mobility Motoring rebate. Contact your Ford dealer for more information.

Version 3 Rebates/Incentives

ADA Quick Tips - Tax Incentives

More than fifty million Americans with disabilities make up a huge, nearly untapped market for businesses of all types and sizes. To help businesses welcome customers with disabilities, the IRS offers two tax incentives to remove access barriers. Unfortunately, many business owners and employers are unaware that these incentives exist. Make sure your business takes advantage of these valuable incentives!

 A Tax Credit for small businesses who provide accessible transportation services or take other steps to improve accessibility for customers with disabilities o A tax credit lowers your tax bill dollar for dollar.

 A Tax Deduction for businesses of all sizes that remove access barriers in their vehicles or facilities o A deduction is a reduction in taxable income.

A business that annually incurs eligible expenses to bring itself into compliance with the ADA may use these tax incentives every year. The incentives may be applied to a variety of expenditures. All barrier removal must comply with applicable Federal accessibility standards.

Tax Credit Small businesses with 30 or fewer employees or total revenues of $1 million or less can use the Disabled Access Tax Credit (IRS Code, Section 44; IRD Form 8826). Eligible small businesses that make their vehicles accessible may take a tax credit of up to $5,000 (half of eligible expenses up to $10,250, with no credit for the first $250) to offset their costs for access. A tax credit lowers your tax bill dollar for dollar.

Tax Deduction Businesses of all sizes may take advantage of this tax deduction. Under Internal Revenue Code, Section 190 (IRS Publication: 535, Chapter7), all businesses can take a tax deduction of up to $15,000 per year for costs to make their vehicles accessible. A tax deduction is a reduction in taxable income.

Tax Incentives in Combination These two incentives (tax credit and tax deduction) can be used together by eligible businesses if the expenditures qualify under both IRS Sections 44 and 190. If a small business' expenses exceed $10,250 for the maximum $5,000 tax credit (dollar for dollar), then the tax deduction equals the difference between the total spent and the amount of the tax credit claimed.

Important Facts  California Sales Tax does not apply to the cost of the accessible modifications made to vehicles.  If a credit exceeds the amount of taxes owed, businesses may carry forward the unused portion of the credit to the next year.

For More Information  ADA National Network: Free technical assistance: (800) 949-4232 V/TTY. www.adata.org  Internal Revenue Service (IRS): Questions: (800) 829-1040 V; (800) 829-4059 TTY.  Publications and forms: (800) 829-3676 V; (800) 829-4059 TTY. www.irs.ustreas.gov/formspubs  U.S. Department of Justice (DOJ) Disability Rights Section: Questions: (800) 514-0301 V; (800) 514-0383 TTY. www.ada.gov

This document is not intended to provide legal tax advice. Please consult the IRS or your tax advisor.

Version 3 Nor-Cal Vans

About Nor-Cal Vans, Inc.

NCV’s Bailment Pool Account status has allowed the company to establish working relationships with Ford Dealers nationwide, many of them are Ford Business Preferred Network (BPN) Dealers. Relationships with these Mobility Dealers and Ford Dealers allow us to market and distribute our products throughout the U.S and Canada.

The Nor-Cal Vans website, www.Nor-CalVans.com, and current vehicle inventory are accessible to both the retail buyer and dealers. The Dealer Section of the website allows access to pricing, marketing materials, support, and communication that is not available to the consumer. Ford Dealers can contact Nor-Cal Vans at (866) 892-0150 for access to Dealer Section.

Certifications and Memberships  Ford Bailment Pool Account o Enables NCV to order vehicles from the Ford Factory Supply Chain o NCV is the only Ford Pool Account west of the Mississippi upfitting accessible vehicles  Ford Qualified Vehicle Modifier (QVM) Member o Ford's quality recognition awarded to Ford vehicle modifiers that meet required manufacturing "best practices" guidelines  Mobility Alliance Member o Ford sponsored Development Group with access to Ford Engineering Support, Ford Vehicles, and Ford Marketing  Registered with National Highway Transportation Safety Administration (NHTSA) as a Final Stage Manufacturer and Alterer

Version 3 Nor-Cal Vans

Nor-Cal Vans, Inc. Limited Warranty A copy of this form can be found at www.nor-calvans.com/warranty 12/1/15

I. WARRANTY COVERAGE Nor-Cal Vans, Inc. (NCV) warrants each conversion, and other parts manufactured by Nor-Cal Vans and added to a chassis, to be free from defects in material and workmanship, under normal use and service, for a period of three (3) years, or thirty-six thousand (36,000) miles on the converted chassis, whichever occurs first, from the original purchase date from Nor-Cal Vans or an authorized Nor-Cal Vans dealer.

Warrantor: This warranty is granted by Nor-Cal Vans, Inc., 1300 Nord Avenue, Suite 125, Chico, CA 95926. No changes to this warranty can take place without express written consent by an executive officer of Nor-Cal Vans.

Parties to Whom Warranty is Extended: This warranty shall be extended to the original purchaser except where limited as noted.

II. WARRANTY PROCEDURE Contact your dealer for warranty claims. Claims under this warranty must be made in writing by your dealer and received by Nor-Cal Vans prior to the expiration of the sooner 36,000 miles on the odometer or 36 months from the date of original purchase. All warranty repairs must be authorized by NCV in writing before they are performed. Failure to comply with these procedures could lead to possible denial of warranty coverage at NCV’s discretion. Warranty registration form must be processed to activate the warranty.

Should you have any questions regarding the warranty on your Nor-Cal Vans conversion, please refer to the information listed below, contact your sales representative, or call NCV at 866-892-0150.

III. LIMITED WARRANTY The obligation of Nor-Cal Vans under this warranty is only to repair or (in our sole and absolute discretion) replace, without charge for parts or labor. Such repair or replacement may be made only by NCV or by another party specifically authorized by NCV in writing prior to the commencement of warranty work, and only to the extent specifically authorized by NCV in writing. You are responsible for presenting the product for inspection and repair at a location NCV specifies. Replacement parts are only warranted to the conclusion of this warranty.

IV. ITEMS NOT COVERED BY WARRANTY This warranty specifically does not extend to or include any portions of the vehicle not manufactured by Nor- Cal Vans and does not cover defects in the motor vehicle in which products have been installed or modified, as well as defects in the product caused by a defect in any part of the motor vehicle. This warranty is NOT intended to replace or substitute any other warranties issued by the original manufacturer of the vehicle or other suppliers of parts or components thereto.

The Ford Transit OEM Warranty Summary can be found in the vehicle’s owner’s manual.

With regards to parts manufactured by others, which carry their own manufacturer's warranty (such as wheelchair lifts, wheelchair and occupant restraint systems, seating, rear air conditioning unit, etc.) Nor-Cal Vans warrants its proper factory installation only. Refer to the warranty documents provided to the purchaser for information on how to obtain warranty service for these parts; or see the quick reference on the following page.

Version 3 Nor-Cal Vans

Company Parts Labor Braun Wheelchair Five (5) year warranty on power train parts, including cable, cylinder, 1 year/ Lift* flow control, gear box, motor, pump, hydraulic hose & fittings, and the 3,000 cycles solid state controller; all remaining lift parts are covered by a three- year / 15,000 cycle warranty. The warranty registration card must be processed to activate the warranty. Ricon Wheelchair Five (5) year warranty on lift power train parts, all remaining lift parts 1 year Lift* are covered by a one-year warranty. The warranty registration card must be processed to activate the warranty. Freedman Seats* One (1) year from manufacture date - TwinAir AC/Heat* Three (3) year or thirty-six thousand (36,000) miles - ProAir AC/Heat* Three (3) year or thirty-six thousand (36,000) miles, whichever comes - first on material and workmanship under normal use Q’Straint/Sure-Lok One (1) year warranty - Tie Downs* *Manufacturer’s warranties are subject to change

Other Items Not Covered:

 Damage or defects due to the installation of equipment by anyone other than Nor-Cal Vans factory personnel.  Damage or deterioration due to reasonable use, wear and tear or exposure.  Normal maintenance services such as, but not limited to, wheel alignment and balancing, tune-ups, oil changes and other similar normal maintenance items.  Damage due to improper repairs, warranty or non-warranty, made by persons other than NCV.  Paint or body damage due to improper operation of doors, wheelchair lifts, loading and unloading of passengers, accidents etc.  Repairs and adjustments required as a result of misuse, negligence, modification, alteration, tampering, disconnection, improper adjustments unless performed by a dealership or any other authorized persons during warranty repair work of repairs, accident, and use of add-on parts/materials.  Normal noise, vibrations, wear and tear and deterioration such as discoloration, fading, deformation or blur are not covered.  Vehicles and their parts that have been deemed scrap or salvage as a result of accident or any other situation other than normal use are not covered by this warranty.  Physical damage not declared on the Nor-Cal Vans Receiving Dealer’s Bill of Lading completed at time of delivery.  Imperfections in body paint are normally apparent at the time of original vehicle inspection (delivery) and are to be reported immediately. Delay may lead to additional damage which may not be covered by this warranty.

This warranty does not extend to any defect or problem caused by the negligence or acts of the purchaser, dealers or others, failure to operate or maintain the product in accordance with the operating and maintenance instructions furnished with each new product, unreasonable use, accidents, alterations or ordinary wear and tear. In addition, this warranty specifically does not extend to any product, which has been physically damaged or subjected to negligent abuse, improper maintenance, alteration, accident, fire, water, vandalism, volatile substances, chemical corrosion or act of nature. This warranty is void if the products or modifications have been altered in any respect or if proper maintenance recommended by the manufacturer is not followed. This warranty does not cover rental cars, towing service, purchaser/user lost

Version 3 Nor-Cal Vans time or lodging costs from a defect. Expenses of transporting the vehicle to Nor-Cal Vans or back to the purchaser/user are not covered by this warranty, and NCV specifically disclaims any responsibility for incidental or consequential damages arising from any alleged defect in our product.

V. COMPLETE WARRANTY THIS LIMITED WARRANTY IS EXCLUSIVE AND IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES INCLUDING THE WARRANTY OF MERCHANTABILITY AND THE WARRANTY OF FITNESS FOR ANY PARTICULAR PURPOSE, AND OF ALL OTHER OBLIGATIONS OR LIABILITIES ON THE PART OF NOR-CAL VANS.

NO PERSON HAS ANY AUTHORITY TO MAKE ANY REPRESENTATION OR WARRANTY ON BEHALF OF NOR-CAL VANS BEYOND THE EXPRESS SCOPE OF THIS WARRANTY AND MAY ONLY REFER THE PURCHASER/USER TO THE PROVISIONS OF THIS WARRANTY.

PLEASE CONTACT YOUR DEALER FOR WARRANTY CLAIMS:

Dealer Name:______Contact Person:______Address:______Phone Number:______Purchase Date:______Vehicle Mileage When Purchased:______

Version 3 Nor-Cal Vans

Nor-Cal Vans Contact Information

Address Nor-Cal Vans, Inc. 1300 Nord Avenue, Suite 125 Chico, CA 95926

Hours Monday-Thursday 8 am-5 pm (PST) Friday 8 am-3 pm (PST)

Phone (530) 892-0150 (866) 892-0150 (toll free)

Fax (530) 892-0259

Email [email protected]

Website www.nor-calvans.com

Employee Contact Information

Name Position Email Phone

Ken Karasinski President [email protected] 530-518-0668 Steve Estes General Manager [email protected] 530-521-3526

Matt McTavish Assistant Manager [email protected] 530-892-0150 Engineering Purchasing and Inventory Transportation Greg Hollis Sales Manager [email protected] 530-570-0007 David Harvey Commercial Sales [email protected] 530-720-3258 Scott Essen Production Manager [email protected] 530-892-0150 Warranty

Amanda Perez Marketing [email protected] 530-892-0150

Sharon Turner Accounting [email protected] 530-892-0150

Version 3