News & Updates

JANUARY 2005 Penske-Jasper Racing Names Inside . . . Kvapil as Driver for 2005 Penske-Jasper Racing, which kid watching Rick Mears. It’s a fields the #77 Jasper Engines & once in a lifetime chance for a Customer Profile: Transmissions Dodge in the young driver and I’m excited to Whitey’s Truck Center pg. 2 NASCAR Nextel Cup Series, get that opportunity,” said Kvapil. announced that 2003 NASCAR “I’m honored to represent Eric Bakke: Understanding a Dual Truck Series Champion Travis JASPER and Kodak.” Mass Flywheel pg. 3 Kvapil will be the team’s driver, and A Wisconsin native, Kvapil will compete for Raybestos Rookie resides in North Carolina with his Managing The Manager pg. 4 of the Year honors in 2005. wife, Jennifer, and their two Kvapil participated in a develop- children. Lubricant News pg. 5 ment program during 2004 with Kvapil succeeds Brendan Penske Racing and competed in Gaughan who drove the #77 Defined Policy on three Nextel Cup Series races - JASPER Dodge during 2004. Coolers/Flushers pg. 5 Martinsville, Atlanta and Gaughan finished 28th in Nextel Homestead. Cup points, with one top-five and JASPER’s NASCAR “Travis showed solid potential four top-ten finishes in 36 races, Getaway Package pg. 6 and demonstrated the skill and earning over $2.9 million in prize Win A Heater! Send In determination it takes to be a win- money. Your Entry Today! pg. 7 ner,” said . “And we “In this sport, you don’t get look forward to building on this much time to produce,” said foundation with our sponsor part- Penske-Jasper Racing Co-owner ners JASPER and Kodak.” Doug Bawel. “We were ecstatic “The opportunity to drive for with the performance of the -Jasper Racing is more than a off the track, but we need to dream come true. I have been a fan improve our on-track perfor- of Roger Penske since I was a little mance. Our sponsors want to get back in the winner’s circle, and they realize it takes time to build chemistry. But at this level, you’ve got to perform and there’s not much time to do it.” But the ties between JASPER and Gaughan have not been sev- ered. Brendan will drive a JASPER Powered Dodge in the Published by: NASCAR Craftsman Truck Series Jasper Engines & Transmissions in 2005. P. O. Box 650 “Gaughan is not Gone as far as Jasper, IN 47547-0650 JASPER is concerned,” said Phone: 1-800-827-7455 Wisconsin native will drive Bawel. Fax: 1-812-634-1820 the #77 Kodak-JASPER Dodge in the NASCAR Nextel Cup Series next season. www.jasperengines.com 2 Profile Whitey’s TruckCenter courses. Histechniciansalsotake his techniciantrainingandASE Mechanic. Whitey’s pays forallof T Tr T There arefourASECertified employed theretenyears ormore. Tr as well. Whitey’s theroomtosellusedtrucks, bays,sists of10service andgives side, sitsonsixacresofproperty, con- located onLittleRock’s Southwest University Avenue. Thisfacility, present locationat7200South Whitey’s Truck Centerpurchasedits 65th StreetinLittleRock.In2003, 1978, which was locatedat6500West his own shop. w managerfora service out asatruck coming toArkansas.Therehestarted Motor Creditforseveral years before Whitey) originally worked forFord nostics, andRV service. repair andreplacement,vehicle diag- engine, transmissionanddifferential general automotive repairs; andtruck f fessional automotive repair andtruck pro- Rock, Arkansas,isafullservice, Southwest sideofLittleRock, Arkansas. Whitey’s TruckCenterhasten service baysonsixacresofpropertylocatedthe acility. work Theirservice includes echnician, andoneASEBus echnicians, includingtwo Master hile, thensethissightsonbuying uck Technicians, oneMasterCar uck Center;halfofthemhave been Tw in facility Whitey leasedhisfirst Owner Lloyd White(a.k.a. Whitey’s Truck CenterinLittle elve peoplework atWhitey’s the LittleRockcommunity. ter ways theircustomersand toserve ing, andthey willalways lookforbet- bays intheirautomotive repairbuild- Center intendstoopenmoreservice to treatthemlike nobodyelsecan.” our business,” says Whitey. “We try of part tomer isthemostimportant v remindersto tomers -fromservice sonal attentiongiven totheircus- Tr J that keeps mecomingbackto offeredthe productandwarranty kits. Whitey says, “It’s thequalityof transfer casesandengineinstallation manual transmissions,differentials, and dieselengines,automatic y f f Clinics when they areinthearea. advantage ofJASPER’s Technical ASPER.” actured productsformorethan10 aithful installerofJASPER remanu- ears. Theirpurchasesincludegas ehicle history reports. “Thecus- reports. ehicle history uck Centerisseenthroughtheper- In thefuture,Whitey’s Truck The family atmosphereatWhitey’s Whitey’s Truck Centerhasbeena Understanding A Dual Mass Flywheel by Eric Bakke - JASPER Research and Development

Eric Bakke

has been in the automotive field for 23 years as a business owner, fleet maintenance supervisor and an automotive machinist. He has been with JASPER for The #1 cause of damper spring failure on today’s dual mass flywheels is engine three years. Eric is ASE- runnability problems. Certified as a Master Engine Specialist, and for Engine clutch replacement. turned with hand pressure on the bar, it Repair, Automatic Transmis- Lastly, you have damper springs. must be replaced. Reports say you can sion and Transaxles, and The #1 cause of failure on the spring is also make this inspection with a torque Manual Drivetrain and Axles. engine runnability problems. A poor wrench procedure. You will have to running engine, if not attended to, will make an adapter to bolt to the outer half change the resonant frequency of the of the DMF. The specifications are as Today’s light-diesel technology has engine, causing the engine to run in an follows: changed in a lot of ways, where some undesirable RPM range. When the have not. We are seeing greater horse- DMF is operated in this RPM range, it • Ford 6.9L/7.3L with 11-inch clutch - power and torque gains - even some overworks the damper spring, causing 370 ft-lbs. better fuel economy. If you own, or premature failure. • Ford 6.9L/7.3L with 12-inch clutch - have previously owned, a light-duty The function of the DMF is to iso- 425 ft-lbs. diesel truck between the years 1987 and late torsion crankshaft spikes created • GM 6.5L - 440 ft-lbs. 2004 with a standard transmission, they by diesel engines with high compres- may share one thing in common... a sion ratios. With the DMF you can Ford claims the secondary flywheel dual mass flywheel. isolate these torsion spikes, eliminating can be resurfaced to a minimum thick- had one on the 6.5L diesel. Ford used the possibility of damage to the trans- ness of .550 (14mm). Anything below one on the 6.9L/7.3L/444TE diesels and mission gear teeth. If there was not a this must be replaced, with no excep- the new 6.0L Powerstroke engine. You DMF in place, the torsion frequencies tions. Torque bolts, with sealer, to may even find one on the B.M.W. or could possibly be the same, causing 47 ft-lbs. other luxury vehicle you have in your damage to the transmission. DMFs There have been some reports from shop for repair. isolate the frequency below the GM and Ford of the DMF causing ill- A dual mass flywheel, or DMF, is engine’s operating RPM, usually running problems prior to 1994. What made up of a primary and secondary between 200-400 RPM. The time dur- you may experience are erratic idle, or flywheel with a series of torsion springs ing engine operation of the engine that possibly, no throttle response for five or and cushions. There is a friction ring the DMF works hardest is during start- more seconds when starting the vehicle. located between the inner and outer fly- up and shutdown. If you do get a dual mass flywheel wheel that allows the inner and outer How do you diagnose the DMF in for repair, it would not be advised to flywheel to slip. This feature saves the during clutch replacement? replace with a single mass flywheel. transmission from damage when torque You can first check the friction This can cause drivetrain noise and loads exceed the vehicle rating of the plate. This has to be done with the fly- possible transmission failure. Yes, it transmission. The friction ring can wheel installed and clutch removed. will be cheaper, but the end result could wear out if excessive torque loads are Partially insert two pressure plate bolts be more costly for you and your cus- applied. on opposite sides of the DMF’s pres- tomer. You also have a center support bear- sure plate bolts. Try and rotate the We hope this short bit of informa- ing that carries the load between the outer portion of the DMF. Direction of tion will give you some idea of how the inner and outer flywheel. The leading rotation will not matter. You should DMF works and what to expect when failure of the bearing is vibration feel approximately 8-11 degrees of you see one. caused by misalignment of the pressure movement before the friction ring plate and the DMF dowel pins during engages. If the outer half can be

3 Managing the Manager by Terry Greenhut, Management Editor, Transmission Digest The word “Manager” basically the reason. A poor manager gives employees means to handle. It could be the han- Can a bad manager, for whom people directions to follow for every imagin- dling of anything, but in the case of work out of fear, be turned into a good able situation. He leaves nothing to business it generally means people. leader whom employees want to fol- the employee’s imagination or cre- Managers handle people. Some do it low? Sure, but there are some prerequi- ative side. well, but others seem to make a career sites. First, that manager needs to rec- A good manager provides the goal of barely getting the job done while ognize that he has a problem. If he and the concept. Then he stands back seeing how many employees, cus- doesn’t know that one exists, why and allows the employees to devise tomers and business associates they would he think he has to change? Then the plan of execution on the basis of can alienate along the way. he must learn to recognize good leader- their knowledge of the actual work Managers who do a good job are ship qualities and work hard to change environment and their experience as looked up to and are referred to as the habits of the past. He may even to what worked well in the past and leaders. They develop associations can be applied to the task at hand. with employees, customers and busi- A poor manager is interested only in ness associates, who become more completing the present task. If get- than willing to follow them in any ting it done burns people out, that is positive direction. If they begin to of little or no consequence to him. take a strange course their supporters He believes that he can always find are more likely to point that out to others if he has to. them, because an important part of A good manager is always thinking their management style is to be open about the future. He doesn’t want to to the suggestions of their followers. burn anyone out. He may work peo- It isn’t all that difficult for a good ple to their capacity, but never leader to develop a strong following, beyond. He realizes that he needs to because most people want to follow as use their skills over and over again opposed to lead. All they really want and that good employees are not easi- is a leader in whom they can believe. How do you come across to your employees? ly replaceable. They need to trust that their leader A bad manager looks to control oth- will be there for them in their time of have to find a whole new crew to work ers by whatever means possible. It need and will display the courage and with, because after years of abusing the may involve intimidation, threats, intelligence it takes to make them feel one he has now, there may be no way to yelling, or worse. safe, protected and comfortable. salvage their trust and loyalty. A good manager learns to control Army drill sergeants have a lot in So what are the differences between himself. He never loses his temper or common with what we would consid- a poor management style and a good uses foul language with employees or er to be poor managers in business. leadership style that makes people feel customers. He never varies from his They make all the classic leadership good and want to be more productive? principles. He is honest and keeps his mistakes in the way they treat the Let’s take a look at some different promises. He sets an example for the troops who function under them. Of attributes of the poor manager vs. the employees by never letting his guard course, that is a far different set of cir- good manager. down or acting foolish in social situa- cumstances from a business environ- A poor manager looks to catch people tions outside of work. He has an ment and it could very well be that the doing things wrong. They want the imaginary sign on his back that says, discipline they instill saves lives. But opportunity to criticize and correct. “Follow me.” picture trying to work for someone A good manager wants to catch people A bad manager talks a lot. He likes like that in the business world. Not in the act of doing things right so that the sound of his own voice. He wants pretty, is it? Could you function they can be rewarded, and reinforce to tell people what he knows and why under someone who barks orders at good behavior so people will want to it should be his way. you continually, belittles and berates continue and build upon it. A good manager listens. He cares you for almost everything you do, and A poor manager creates regulations about the opinions of others and tries who thinks he knows it all and will that call for more supervision to give to learn from them. He doesn’t not accept any kind of constructive himself more chances to catch people believe that he knows it all and that criticism from an employee? making mistakes. there isn’t room for the advice of Probably not for too long, but if you A good manager removes any regula- even the lowest employee on the are that type of manager yourself and tions that get in the way of productivity totem pole. wonder why you can’t keep a good and a comfortable working crew together, that very well could be environment. (continued on page 5)

4 Lubricant News Defined Policy on Coolers/Flushers One of JASPER’s accomplishments It is important that Jasper sion fluid is unable to warm up in areas in 2004 was to enter into a new agree- Engines & Transmissions has a of extreme cold, and could contribute to clear definition and policy that the jelling of the fluid. ment for the various lubricants which reflects the best interest of our cus- Flushing the system is no longer we use in the remanufacturing process. tomers and our company. Past fail- effective. The newer style coolers have We are pleased to announce that Shell ure to address this issue has complex internal grids used to enhance Oil Products is now the “Official allowed misunderstandings within heat transferal. These systems collect Lubricant Supplier” to Jasper Engines our company and allowed situa- debris and are impossible to fully flush. tions where our customers felt mis- Some systems have thermostats that & Transmissions. led or deceived. open at 190 degrees. The bypass on Along with products for the reman- Cooler free flow can range from these systems causes a misleading ufacturing process, our goal was to 11/2 quarts to over 4 quarts in 20 appearance that the cooler itself is being develop a lubricant program that seconds. It all depends on the flushed. would be available to our many transmission. We have established Comparing cooler flow as it exits the the average acceptable flow is 2 transmission, to the flow as it passes installers across the country. That goal quarts in 20 seconds. However, we through the cooler, is not always effec- has been achieved! This program will also know that this is not true in all tive. Some Chrysler 41TE and 46RE be implemented with Quaker State, situations. coolers, that have contamination, could one of the Shell family of brands. Replacing the vehicle’s system pass a flow test at normal operating Be on the lookout for more infor- with an external cooler isn’t always temperature. However, under load or the answer. Consider the fact the hot conditions, the cooler will restrict mation about this program. In the very original manufacturer’s system the fluid flow to dangerous levels. near future, you will receive a letter uses the engine’s radiator to trans- The point is, there is no single an- from JASPER explaining more of the fer heat from the transmission’s swer that fits all circumstances. Below benefits and details about this fluid to the vehicle’s cooling sys- are three blanket statements that will be program. tem. Under all conditions this is JASPER’s position. They are in order consistent since it is thermostatical- of preference: ly controlled. An external cooler 1. Replace with a new system depends on its ability to transfer (radiator) Check flow to assure the fluid’s heat to air, which is less lines and check valves are okay. effective. It is not monitored by 2. Replace with an external cooler. thermostat and depends on constant Keep in mind above information and air flow to be effective. Transmis- flow test. sion failure can occur when there’s 3. Flush the original system. Use an interruption of air flow over the heated, hydraulic shock system. cooler (snow plows, stopped in Flush in a can IS NOT acceptable. traffic, etc.), or when the transmis- Flow test at operating temperature.

(continued from page 4) A poor manager believes his job is to handled better in the future. tell everyone else what to do, and how A good manager is a visionary who A poor manager just tries to keep the and when to do it. wants to know only how he can make shop going day after day and month A good manager believes his job is to it better for all the tomorrows than it after month. He doesn’t like change, help everyone else accomplish theirs, was today. He understands that for because that would require him to do not to do it for them, but to lend a the business to grow, the people must more work. hand when needed. He’s been known grow first. They must be allowed to A good manager is never satisfied to run for a part if it will speed up pro- learn and must be rewarded when they and is always looking for a better, duction, drive a customer home, or do. They must have the same pride faster and more-productive way to hold a pry bar for an installer. that the owners and managers have. handle any situation. Hard work and A good manager is a good leader of When they tell people where they change don’t scare him. people. He gets things done by work, they have to say it with infec- A poor manager takes credit for empowering people to make good tious enthusiasm, which makes others everything good that happens in the decisions about their own work effort believe that taking their car to that shop. He somehow believes that it’s and environment. The company he shop is the smartest and the only deci- all because of him. works for is always the best. That’s sion they should be making. A good manager gives the credit to his attitude toward it, and he works to A manager who can accomplish all the employees. He understands that make all the employees feel the same. of that will be known as one of the they are the ones who do the physical He’s a no-nonsense kind of guy who best in the business. work and that without them nothing maintains a solid image. He can laugh gets done. He also knows that a man- at himself and understands that no This story was reprinted with permis- ager is rated not by how well he per- matter how bad any situation may sion from Transmission Digest. forms, but by how well the employees seem at the time, it too shall pass and under him perform. views it as a learning experience to be

5 One Race Day Ticket • One Race Day Hospitality Pass Special Gift • One Race Day Behind-the-Scenes Experience for any one of the race dates listed below!

Samsung/Radio Shack 500 - Ft. Worth, TX ...... April 17, 2005 Pontiac Performance 400 - Richmond, VA ...... May 14, 2005 MBNA America 400 - Dover, DE ...... June 5, 2005 Michigan 400 - Brooklyn, MI ...... June 19, 2005 Brickyard 400 - Indianapolis, IN ...... August 7, 2005 Sharpie 500 - Bristol, TN ...... August 27, 2005 Bass Pro Shops MBNA 500 - Atlanta, GA ...... October 30, 2005

Event names determined from the best available information at the time of printing. Dates are subject to change.

Each package is valued at $350.00 and is available to you for only $125.00 and the proof of purchase of five engines, transmissions, differentials and/or stern drives. Purchases must be made between October 1, 2004, and October 21, 2005. Package(s) do not include transporta- tion or lodging and must be redeemed 30 days prior to the race you plan to attend. JASPER is not responsible for rain dates or cancellations. All reservations will be confirmed in writing. To redeem package(s), submit copies of your invoices, along with a check for $125.00, to: Jasper Engines and Transmissions Attn: Jasper/NASCAR Promotion P.O. Box 650 • Jasper, IN 47547-0650 1-800-827-7455 • www.jasperengines.com Hurry while supplies last! Packages are subject to ticket availability. Be sure to read an upcoming issue of the JASPER News and Updates for more details!

Available only to businesses whose policies do not prohibit such programs.

6 Pin Code Security Some of our customers have Win A Heater! Send In Your expressed their wish to create their Entry Today! own PIN Code for their account Recently, Burns Best, the distributor of waste oil burners, joined the information on the JASPER web American Tractor Pullers Association as an Associate Sponsor. To intro- site to use in conjunction with our duce affiliates of the Pulling Association to their products, Burns Best is Account Number/Zip Code sign-in providing a waste oil burner for a sweepstakes prize. process for added security. If you The Burns Best waste oil unit has several key features that set it apart decide to create a PIN Code, this from other waste oil units on the market. code will be required after signing • The nozzle is self cleaning. A mechanical pin goes through the nozzle in, using your Account Number/Zip every time it starts and stops to prevent clogging. Code. • Trapped gases and air are eliminated, by a patented process, to prevent sputtering, and therefore, a cleaner burn. If you do not wish to create a • The electrodes only need to fire for the first 10 seconds, due to reliable PIN Code, and one does not exist flame. This reduces power consumption and electrode wear. for your account, you can still sign • The fire eye control shuts off oil flow in four seconds, compared to 30 in, using just the Account Number/ seconds for most competing brands. This eliminates the rumbling sounds Zip Code as in the past. (mini explosions) heard in extreme cases that can blow apart exhaust stacks Establishing the PIN Code is and fill the building with deadly fumes. simply an option available if you The system being offered, Model IN-F200, will heat a 5,000 square foot decide to implement an added level facility. This system sells for $5,235.00. If your entry is drawn, you can of security. choose this system, or apply $5,235.00 towards the purchase of a There is a link to the PIN Code larger unit. Administration on the My Accounts To enter, complete the following form, and mail to: page of www.jasperengines.com that Jasper Engines & Transmissions will allow you to set up a PIN Code. P.O. Box 650 In addition, there is a link to the Jasper, IN 47547-0650 PIN Code Administration page from Attn: “Heater Sweepstakes” the Installer Catalog, as well as the Check My Account Balance, and Entry deadline is February the Submit A Warranty Case Or 28th, 2005. For more information Check On The Status Of A Claim on alternative heat sources such as pages that prompts you of the PIN wood, corn, coal and saw dust, please Code availability. feel free to contact us at the address Features available in conjunction below: with the PIN Code are: • Setting up a new PIN Code for BURNS BEST 310 Business Hwy 53 your Account. Minong, WI 54859 • Changing an existing PIN Code (877) 983-4328 Model IN-F200 Waste Oil Burner for your Account. www.burnsbest.com • Changing an e-mail address asso- ciated with your PIN Code. • E-mailing the PIN Code to your Heater Sweepstakes Entry Form associated e-mail address if you Business Name have forgotten it. In addition, if the second and Contact Name third options are used, an e-mail notification is sent to the originally Street Address established e-mail address for security purposes. City State Zip Phone Number

Square Footage of Shop

7 Prst. Std. U.S. Postage Paid Permit 49 Jasper, IN 47546 JASPER ENGINE AND TRANSMISSION EXCHANGE 815 Wernsing Road · P.O. Box 650 · Jasper, IN 47547-0650 e-mail: [email protected]

Your National Car Care Month Reminder! If you’ve heard about April being pating repair facilities who offer a vehicles inspected. Problems National Car Care Month, but have free check up, educational handouts, ranged from low fluid levels and never hosted a vehicle check up freebies and most importantly, time. improper tire pressure, to worn belts event, then 2005 is your year. Throw in a hefty portion of parts and dirty filters. The potential Recognizing that some shops lack sales that occur as a result of these effects on highway safety, air quali- the time, money and employees to checks, plus goodwill received from ty, cost of operation, vehicle perfor- produce a large National Car Care hosting a free educational event and mance and vehicle dependability Month event, the “Be Car Care the result is a hard working promo- are self-evident from these results. Aware” campaign has added smaller tion that won’t break the bank. Participating in the “Be Care in-house check up events to its list of Statistics from the April 2004 Care Aware” consumer education offerings. National Car Care Month inspection campaign is as easy as visiting the While not as labor intensive or campaign continue to underscore campaign web site at costly, in-house checks can create a the need for consumer education. www.carcare.org. double dose of loyalty. First, Overall, the net failure of any part motorists become devoted to partici- or system was 87 percent of the

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