The Real Deal. Everything You Need to Know About Our Prices

The Real Deal. Everything you need to know about our prices.

Three Customer Services Hutchison 3G UK Ltd PO Box 333 Glasgow G2 9AG

© 2010 Hutchison 3G UK Limited. A Hutchison Whampoa company. Registered office: Star House, 20 Grenfell Road, Maidenhead, Berks SL6 1EH. Published by Hutchison 3G UK Limited, trading as Three. All rights in this publication are reserved and no part may be reproduced without the prior written permission of the publisher. ‘3 and its related images, logos and names used in this publication are trademarks of the Hutchison Whampoa group of companies. The contents of this publication are believed to be correct at the time of going to press, but any information, products or services mentioned may be modified, supplemented or withdrawn. The provision of any products and services by Hutchison 3G UK Limited is subject to Three’s customer terms (available at three.co.uk). The customer terms will take precedence if there is any discrepancy with this publication. In the event of a discrepancy between this publication and information provided on three.co.uk, this publication will take precedence.

December 10 / V2 Contents. Pay Monthly 1 SIM Zero 7 Pay Monthly Add-ons 9 Business 13 Pay As You Go 21 International charges 27 When it comes to what Special calls 31 you pay for Three’s Directory services 32 services, we think three Other services 33 things matter most. Points to note 34 Giving you choice. Footnotes 33 Treating you fairly, with clear price plans and no unfair penalties. And providing great value, with some of the lowest- cost voice calls and texts you can find.

Three = great value When you’re with Three, you’ve got big flexibility. First, you can choose between paying monthly or Pay As You Go, then select the right price plan or Top-up for you. Beyond that, there’s a Important Change: VAT Rate Change range of Add-ons you can select. This guide talks about what we From 04/01/11 the VAT rate will increase from 17.5% to 20% do charge for. Our Pay Monthly Packages. The One Plan. The One Plan has more than enough of everything, at a more affordable price, and there is no charge for voicemail.

1,2,3,13 UK voice UK text Three to Three Windows Live Minimum Price per Package Phones minutes messages minutes Internet Picture Mail Skype* Messenger* term month

The One Plan Choose from 2000 5000 5000 Variable Free Free 24 From £25 variety of The One Plan- 18 month phones 2000 5000 5000 All you can eat data. Variable Free Free 18 From £30

The One Plan- SIM 12 month N/A 2000 5000 5000 N/A Free Free 12 £25

* Handset dependant and the application must be downloaded within Three Services. (Windows Live™ Messenger requires 3G coverage).

Outside your allowance. Price per minute/ message.

Three UK UK UK Per minute / message Packages mobiles mobiles Landline Voice, fax calls The One Plan 10p 25p 25p Text messages The One Plan 10p 10p Video calls The One Plan 50p 50p Video mail The One Plan 25p Video message The One Plan 50p 50p Picture Mail & Picture messages The One Plan 25p 25p Mobile Internet The One Plan No charge

1 The Real Deal. The Real Deal. 2 Our Pay Monthly Packages continued. 24 month Internet Talker packages. Our range of Pay Monthly packages offer great value for money. Our packages give you a generous bundle of minutes/texts and there is no charge for voicemail.

UK voice minutes ™ Package1,2,3,13 Phones or texts or any Three-to-Three Internet Picture Mail Skype* Windows Live Minimum Price per mix of the two minutes Messenger* Term month Internet Talker 100 100 5000 500MB Variable Free Free 24 From £10 Internet Talker 300 Choose from a 300 5000 500MB Variable Free Free 24 From £15 Internet Talker 500 variety of phones 500 5000 500MB Variable Free Free 24 From £18 Internet Talker 900 900 5000 1GB Variable Free Free 24 From £21

18 month Talker packages. Our range of Pay Monthly packages offer great value for money.

UK voice minutes ™ Package1,2,3,13 Phones or texts or any Three-to-Three Internet Picture Mail Skype* Windows Live Minimum Price per mix of the two minutes Messenger* Term month Talker 100 100 300 5MB for first month Variable Free Free 18 From £15 Talker 300 Choose from a 300 300 5MB for first month Variable Free Free 18 From £18 Talker 500 variety of phones 500 300 5MB for first month Variable Free Free 18 From £21 Talker 900 900 300 5MB for first month Variable Free Free 18 From £24

* Handset dependant and the application must be downloaded within Three Services. (Windows Live™ Messenger requires 3G coverage).

Outside your allowance. Charges for calls, fax and messages outside inclusive allowance of your Talker and Internet Talker packages.

Three UK UK UK Per minute / message Packages mobiles mobiles Landline Voice, fax calls and text messages Talker and Internet Talker 12p 12p 12p Video calls Talker and Internet Talker 50p 50p Video mail Talker and Internet Talker 25p Video message Talker and Internet Talker 50p 50p Picture Mail & Picture messages Talker and Internet Talker 25p 25p

Mobile Internet Talker and Internet Talker 10p per MB

3 The Real Deal. The Real Deal. 4 Our Pay Monthly Packages continued. 24 month Internet Texter packages. Our range of Pay Monthly packages offer great value for money. Our packages give you a generous bundle of minutes / texts and there is no charge for voicemail.

Windows Package1,2,3,13 Phones UK voice minutes UK text Three-to-Three Internet Picture Mail Skype* Live™ Minimum Price per messages minutes Messenger* Term month Internet Texter 100 100 5000 5000 500MB Variable Free Free 24 From £17 Internet Texter 300 Choose from a 300 5000 5000 500MB Variable Free Free 24 From £20 Internet Texter 500 variety of phones 500 5000 5000 1GB Variable Free Free 24 From £23 Internet Texter 900 900 5000 5000 1GB Variable Free Free 24 From £26

18 month Texter packages. Our range of Pay Monthly packages offer great value for money.

Windows Package1,2,3,13 Phones UK voice minutes UK text Three-to-Three Internet Picture Mail Skype* Live™ Minimum Price per messages minutes Messenger* Term month Texter 100 100 5000 300 5MB for first month Variable Free Free 18 From £20 Texter 300 Choose from a 300 5000 300 5MB for first month Variable Free Free 18 From £23 Texter 500 variety of phones 500 5000 300 5MB for first month Variable Free Free 18 From £26 Texter 900 900 5000 300 5MB for first month Variable Free Free 18 From £29

* Handset dependant and the application must be downloaded within Three Services. (Windows Live™ Messenger requires 3G coverage).

Outside your allowance. Charges for calls, fax and messages outside inclusive allowance of your Texter and Internet Texter packages.

3 UK UK UK Per minute / message Packages mobiles mobiles Landline Voice and fax calls Texter and Internet Texter 10p 25p 25p Text messages Texter and Internet Texter 10p 10p Video calls Texter and Internet Texter 50p 50p Video Mail Texter and Internet Texter 25p Video message Texter and Internet Texter 50p 50p Picture Mail & Picture messages Texter and Internet Texter 25p 25p 10p Mobile Internet Texter and Internet Texter per MB

5 The Real Deal. The Real Deal. 6 SIM Zero – How it works. Outside your allowance. With our new SIM Zero plan on a minimum one month* term, you Charges for calls, fax and messages outside inclusive allowance of your SIM only pay for only what you use and there is no charge for voicemail. price plan. ™ ** You also get free Skype -to-Skype calls and free Windows Three UK UK UK Live™ Messenger** from the UK. Per minute/message Price Plan mobiles mobiles landline Voice and fax calls SIM £10 & £15 12p 40p 20p Outside your allowance. Voicemail Free Text messages SIM £10 & £15 12p 12p Charges for calls, faxes and messages outside inclusive allowance of your SIM only Video calls13 SIM £10 & £15 50p 50p price plan. Video mail13 SIM £10 & £15 25p Video message3 SIM £10 & £15 50p 50p Three UK Per minute/message Price Plan mobiles UK mobiles UK landline Picture mail & Picture message3 SIM £10 & £15 25p 25p Voice and fax calls SIM Zero 20p 20p 20p Mobile Internet SIM £10 & £15 £2 per MB Text message SIM Zero 10p 10p Video calls13 SIM Zero 50p 50p Three UK UK UK Per minute/message Price Plan mobiles mobiles landline Video mail13 SIM Zero 25p Voice and fax calls The One Plan 10p 25p 25p Video message3 SIM Zero 50p 50p Voicemail Free Photo message3 SIM Zero 25p 25p Text messages The One Plan 10p 10p Mobile Internet SIM Zero 30p per MB Video calls13 The One Plan 50p 50p Video mail13 The One Plan 25p * One month notice required to terminate ** Handset dependant and subject to downloading within Three services (Windows Live™ Messenger requires 3G coverage) Video message3 The One Plan 50p 50p Picture mail & Picture message3 The One Plan 25p 25p SIM Only – How it works. Mobile Internet The One Plan No charge With our SIM Only plans, you get a generous bundle of minutes, text and data. Three UK UK UK SIM The One Per minute/message Price Plan mobiles mobiles landline SIM SIM 600 – SIM SIM Plan – Inclusive plans 1,2,3,13 300 – 600 – Voice & Fax Calls SIM 300 & SIM 600 29.4p 39.2p 29.4p £10 £15 1 12 Month 12 Month SIM 12 Month month Voicemail SIM 300 & SIM 600 29.4p Monthly charge £10 £15 £19.59 £9.79 £14.69 £25 Text Messages SIM 300 & SIM 600 11.8p 11.8p UK Voice minutes 100 300 600 300 600 2000 Video Calls SIM 300 & SIM 600 50p 50p UK Text messages 3000 3000 3000 3000 3000 5000 Video Mail SIM 300 & SIM 600 25p 25p UK Three to Three voice minutes 2000 2000 5000 Video Message SIM 300 & SIM 600 50p 50p All you can Picture Mail & Picture Message SIM 300 & SIM 600 29.4p 29.4p Mobile Internet 1GB 1GB 1GB 1GB eat data. Mobile Internet SIM 300 & SIM 600 9.8p per MB Minimum Term 30 days 30 days 30 days 12 months 12 months 12 months

7 The Real Deal. The Real Deal. 8 Pay Monthly Add-ons. With Three Add-ons it’s easy to customise your price plan to give Add TV Get unlimited access to full length episodes from selected TV shows On you even more flexibility and value. Just choose the Add-on that Channels Demand from Warner and HBO - the range of shows available are refreshed means the most to you. weekly so there is always something new to watch for just £5 per month. Each Add-on has a one month minimum term unless otherwise stated. If you want something extra on top of what you get with your price plan, purchasing an Add-ons is the way to do it. 20 UK Three to Three video messages Add video Additional 20 minutes of UK Three to Three video calls Allowance Price MB Cost pack Videos, news stories and alerts from Sports, Comedy, News, Weather, Mobile Add Internet 10* 10MB £2.50 Price plan dependent Horoscopes and rent games. For just £5 a month. 6,7 Internet Add Broadband Lite**** 1GB £10 10p Add-ons6 Add Broadband Plus**** 3GB £15 10p * Includes free unlimited access to Email on Three, Three’s email service, which sends all of your personal (ISP, such as Hotmail or GoogleMail) emails straight to your phone. Email on Three is a unlimited service with no fair use limit or policy. Add-on and Email on Add Internet and Email 2GB £5 Price plan dependent Three service available to Consumer contract customers only. Add-on not available to PAYG customers or Business contract customers. Internet access for phone browsing only, your data usage does not include using your phone as a modem. Unlimited email does not include 3Mail. ** Also includes Email on Three access to your work (Microsoft Exchange/Lotus Domino) emails. Includes Price Out of bundle *** This add-on lasts the term of the contract, and early termination fees apply. charge **** Includes free unlimited access to Email on Three, Three’s email service, which sends all of your personal (ISP, such as Hotmail or GoogleMail) and work (Microsoft Exchange / Lotus Domino) emails straight to your phone. Email on Three is a unlimited service with no Add BlackBerry® 2GB of push Price plan fair use limit or policy. Add-on and Email on Three service available only to Consumer contract customers. Add-on not available to PAYG mail and web £5 per month customers. With this add-on your data allowance includes using your phone as a modem. internet and email. browsing dependant ® BlackBerry Compatible with POP/IMAP mailboxes. Up to 10 email accounts - use both your work and personal accounts. Emails are encrypted giving you peace of mind. Synchronise contacts, calendar and email. Works abroad (roaming charges apply).

Choose from Includes Price Add text Add Text 500 500 texts £20 Add Text 200 200 texts £10 Add Text 75 75 texts £5

3000 voice minutes to landlines and mobiles to USA, Canada, Hawaii, Puerto Add Rico, Hong Kong, China, Singapore and Thailand; and to landlines in Spain, International Ireland, France, Italy, Germany, Australia, Netherlands, Sweden, Belgium, 16 Switzerland, Denmark, Japan, Austria, New Zealand, Norway, Malaysia, Saver Taiwan, South Korea, Luxembourg, Poland, Portugal and Thailand. For just £15 a month it can be used any time, any day. 388 prefix must be dialled before country code.

9 Additional Services. Additional Services. 10 Surf the web with Mobile Broadband.

Broadband 15GB Broadband 15GB Broadband Casual Broadband 0.5GB Broadband Lite* Broadband 1GB Broadband 5GB* Broadband 10GB 2010 2010 Monthly charge £0 £5 £7.50 £7.50 £15 £15 £25 £30 Inclusive Data 0MB 0.5GB 1GB 1GB 5GB 10GB 15GB 15GB Out of bundle charge per MB £1 10p 10p 10p 10p 10p 10p 10p Minimum term 18/24 months 24 months 18/24 months 1 month 1**/18/24 months 1 month 24 months 18 months

All prices include VAT. See page 33 for footnotes. * Mobile Wi-Fi available on these plans27 ** Available direct from Three only Pay As You Go Broadband Add-ons.6

Add-on 2,3,6,20 Price Allowance Minimum term Additional MB Allowance Price Cost Add Wireless Modem with 20 Texts £2 20 texts 18/24 months Broadband Lite 1GB £10 30p Add Wi-Fi Device with 80 Texts £8 80 texts 18/24 months Broadband Plus 3GB £15 30p Add Wi-Fi Device with 90 Texts £9 90 texts 18/24 months Broadband Max 7GB £25 30p Add Text with Laptop 75 £7.50 75 texts 18/24 months Add Text with Laptop 100 £10 100 texts 18/24 months 18 Add Text with Laptop 150 £15 150 texts 18/24 months Pay As You Go Ready to go. Add Text with Laptop 200 £20 200 texts 18/24 months Add Text with Laptop 250 £25 250 texts 18/24 months Price £29.99 £39.99 £79.99 £244.67 Add Text with Laptop 300 £30 300 texts 18/24 months Data allowance 1GB 3GB 12GB 24GB Add Text with Laptop 350 £35 350 texts 18/24 months Validity period 1 month Up to 3 months Up to 12 months Up to 24 months

All Add Text with laptops have a minimum term of 18 or 24 months and can only be purchased with Broadband 15GB (18 and 24 months minimum term) from Three or selected Three authorised retailers. Mobile Broadband SIM Only. With our Mobile Broadband SIM only plans, you can have 5GB Mobile Broadband on a one month contract if you already have a dongle!

SIM Only SIM Only SIM Only SIM Only Broadband 5GB Broadband Lite Broadband 5GB Broadband 15GB Monthly charge £15 £10 £15 £15 Inclusive Data 5GB 1GB 5GB 15GB Out of Bundle charge per MB 10p 10p 10p 10p Minimum Term 1 month 24 months 18 months 24 months

11 The Real Deal. The Real Deal. 12 Business - Individual user Optional Video Pack with mobile. packages. Monthly 3,13 Minimum charge1.6 UK video minutes term £1 Video Pack with mobile £0.85 10 incl. Three to Three Video Calling mins 18 months Business Mix & Match. £2 Video Pack with mobile £1.70 20 incl. Three to Three Video Calling mins 18 months £3 Video Pack with mobile £2.55 30 incl. Three to Three Video Calling mins 18 months 16 Fully flexible bundle of minutes or texts . £5 Video Pack with mobile £4.26 50 incl. Three to Three Video Calling mins 18 months • No charge for voicemail. £6 Video Pack with mobile £5.11 60 incl. Three to Three Video Calling mins 18 months £7 Video Pack with mobile £5.96 70 incl. Three to Three Video Calling mins 18 months • 300 free Three-to-Three UK minutes every month. £8 Video Pack with mobile £6.80 80 incl. Three to Three Video Calling mins 18 months • Choice of free extra options: Add Landline Calls, Add Text and Add £9 Video Pack with mobile £7.66 90 incl. Three to Three Video Calling mins 18 months Three-to-Three UK mins6. £10 Video Pack with mobile £8.51 100 incl. Three to Three Video Calling mins 18 months ™ ** • Free Skype -to-Skype calls from the UK . £12 Video Pack with mobile £10.21 120 incl. Three to Three Video Calling mins 18 months • Free instant messaging using Windows Live™ Messenger** from the UK. £15 Video Pack with mobile £12.77 150 incl. Three to Three Video Calling mins 18 months £20 Video Pack with mobile £17.02 200 incl. Three to Three Video Calling mins 18 months • Free alerts to let you know your latest usage.

All Video Pack with mobile are subject to 18 months minimum term. Business Mix Business Mix Business Mix Business Mix See three.co.uk/shop for latest handset info. Inclusive plans & Match 500 & Match 700 & Match 900 & Match 1100 All prices exclude VAT. VAT is payable in addition at the current rate. See page 33 for footnotes. Monthly charge £15.32 £17.87 £20.43 £22.98 UK voice minutes or texts or any mix of the two 500 700 900 1100

2000 Three to 2000 Three to Three minutes Free extras 2000 Three to 2000 Three to Three minutes or 1000 UK Three minutes Three minutes or 1000 UK texts or 2000 texts UK landlines Minimum term 18 months 18 months 18 months 18 months

All prices exclude VAT. VAT is payable in addition at the current rate – See page 33 for footnotes. ** Handset dependant and the application must be downloaded within Three services (Windows Live™ Messenger and Skype™ requires 3G coverage)

13 Additional Services. The Real Deal. 14 Outside your allowance. Business plans. Charges for calls, fax and messages outside inclusive allowance of your Business Mix & Match plan. Business 600 Business 900 Business Flat Rate Monthly charge1 £25.53 £34.04 £11

Three UK 1 Per minute/message Price Plan mobiles UK mobiles UK landline Inclusive UK Voice Minutes 750 1125 0 1,3 Voice, fax calls and text Business Inclusive UK text Messages 100 150 0 3,13 10.2p 10.2p 10.2p messages Mix & Match Three to Three Minutes* 2000 2000 2000

13 Business Video calls Mix & Match 42.6p 42.6p Minimum Term 12/18/24 months 12/18/24 months 12/18/24 months 18 months contract discount – 10% off monthly access charges 13 Business Additional discount Video mail Mix & Match 21.3p 24 months contract discount – 25% off monthly access charges

3 Business *Three-to-Three UK voice minutes. Video message Mix & Match 42.6p 42.6p

3 Business Photo message Mix & Match 21.3p 21.3p UK voice and video calls13 Business 600 Business 900 Business Flat Rate Data (Mobile Internet) Business £1.70p per MB Mix & Match Three UK mobile – voice/fax 8.5p 8.5p 6p All prices exclude VAT. VAT is payable in addition at the current rate. Other UK mobile – voice/fax 21.3p 21.3p 20p See page 33 for footnotes. UK landline 8.5p 8.5p 6p Voicemail 8.5p 8.5p Free Three UK video calls 42.6p 42.6p 42.6p Other UK mobile video calls 42.6p 42.6p 42.6p Videomail 21.3p 21.3p 21.3p Messages3 UK Text message 8.5p 8.5p 8p Text sent abroad from UK8 21.3p 21.3p 20p UK picture message 21.3p 21.3p 20p Three video message 42.6p 42.6p 42.6p Data (Mobile Internet) £1.70 per MB £1.70 per MB £1.70 per MB

15 The Real Deal. The Real Deal. 16 Business packages for teams. Business. Business Share. Outside your allowance. • Unique hybrid plan, ideal for small businesses. Per minute/ Price Plan Three UK UK mobiles UK • Free calls to colleagues – and anyone else on a Three mobile in the UK. Per message mobile landlines Voice and fax calls13 Business Share plans Free 16p 16p • Flexible Business Choice allowance for inclusive calls, text and downloads. Data (Mobile Internet) Business Share plans Free • Sharer member can be a voice or mobile broadband connection (one mobile Video calls13 Business Share plans 42.6p 42.6p broadband allowance for every voice sharer) Video mail13 Business Share plans 21.3p • No charge for voicemail Text3 Business Share plans 8p 8p Video message3 Business Share plans 42.6p 42.6p

Business 3 Business Business Business Business Broadband Photo message Business Share plans 21.3p 21.3p Share 1000 Share 2000 Share 3000 Share 4000 Share Maximum number of Min 2-5 handsets 3 5 7 10 modems Surf the web with Mobile Broadband. Access charge £34 £74 £114 £154 £5 Monthly sharer member Broadband Casual, Lite, Plus, Max, 5GB and 15GB5 fee, for each handset / £15 £15 £15 £15 £15 Mobile Broadband Up to 1000 Up to 2000 Up to 3000 Up to 4000 Broadband Broadband Broadband Broadband UK minutes UK minutes UK minutes UK minutes Casual Lite Plus 5GB Total inclusive choice or up to 2000 or up to 4000 or up to 6000 or up to 8000 flexible allowance to 10GB Monthly charges £0 £8.51 £12.77 £12.77 share. UK texts or UK texts or UK texts or UK texts or any mix of any mix of any mix of any mix of Inclusive Data1 0MB 1GB 3GB 5GB the two. the two. the two. the two. Out of Bundle charge per MB 85p 8.5p 8.5p 8.5p Fair use Fair use Fair use Fair use Minimum Term 12/18/24 months 12/18/24 months 12 months 18 months Inclusive data policy 1GB policy 1GB policy 1GB policy 1GB on handsets. on handsets. on handsets. on handsets. plus unlimited Fair use policy Fair use policy Fair use policy Fair use policy email on Three. 3GB on Mobile 3GB on Mobile 3GB on Mobile 3GB on Mobile Broadband Broadband Broadband Business Broadband Broadband Broadband Broadband Broadband Max 15GB 2009 15GB 2009 Share Three to Three UK calls Free Free Free Free Free Monthly charges £21.27 £12.77 £17.02 £35* Minimum Term 12/18/24 12/18/24 12/18/24 12/18/24 12/18/24 (per member) months months months months months Inclusive Data1 7GB 15GB 15GB 10GB 18 month contract discount – 10% off monthly sharer member fee. Out of Bundle charge per MB 8.5p 8.5p 8.5p Free Additional discounts 24 month contract discount – 25% off monthly sharer member fee. Minimum Term 12 months 24 months 18 months 12/18/24 months Prices for business shown excluding VAT. VAT is payable in addition at the current rate. See page 33 for footnotes. Prices for business shown excluding VAT. VAT is payable in addition at the current rate. See page 33 for footnotes. *Based on minimum 2 users (£5 monthly charge + £15 per sharer). Refer to page 17 for more details.

17 The Real Deal. The Real Deal. 18 Internet on your mobile and unlimited email Talk & Text. on Three. Add-on1,2,6 Price Allowance Add-on6 Price Allowance Additional MB Cost Add Voice 250 (Contract term) £10 250 UK minutes Add Voice 500 (Contract term) £20 500 UK minutes Add Internet Max*** £4.26 2GB* £1.70† Add Voice 1000 (Contract term) £40 1000 UK minutes Add Internet Max (Contract Term)*** £4.26 2GB** £1.70† Add Landline £8.51 2000 UK minutes Add Broadband Lite £8.51 1GB 8.5p Add Text 2000 £8.51 2000 UK texts Add Broadband Max £12.77 3GB 8.5p Add Three to Three calls Free* 2000 Three to Three UK calls Prices for business shown excluding VAT. VAT is payable in addition at the current rate. See page 38 for footnotes. * 2GB of Internet Access, Unlimited Email (ISP, Microsoft Exchange, Lotus Domino) when using Three’s ‘Email’ product. Phone Browsing only; Add Text 1000 £4.26 1000 UK texts Your data usage does not include using your phone as a modem. This Add-on lasts the term of the contract, and early termination fees apply. Prices for business shown excluding VAT. Vat is payable in addition to the current rate. See page 33 for footnotes. Add Voice, Add Landline ** 2GB of Internet Access, Unlimited Email (ISP, Microsoft Exchange, Lotus Domino) when using Three’s ‘Email’ product. Phone Browsing only; and Add Three-to-Three UK calls are available on all Business plans except for Broadband Lite, Broadband Plus & Broadband Max. * Add Your data usage does not include using your phone as a modem. This Add-on lasts the term of the contract, and early termination Three-to-Three UK calls is free only as part of a sale offer. Add Text 2000 is available to all business plans. fees apply. *** Includes free unlimited access to Email on Three, Three’s email service, which sends all of your personal (ISP, such as Hotmail or GoogleMail) emails straight to your phone. Email on Three is a unlimited service with no fair use limit or policy. Add-on and Email on Three service available to both Business and Consumer contract customers. Add-on not available to PAYG customers. Internet access for phone 1,3,6,17 browsing only, your data usage does not include using your phone as a modem. Add-on Price Allowance Minimum term Add Text with Laptop 100 £8.51 100 text 18/24 months Add Text with Laptop 150 £12.77 150 text 18/24 months Add-on Availability Includes Price Additional MB cost Add Text with Laptop 200 £17.02 200 text 18/24 months 2GB of push Add Text with Laptop 250 £21.27 250 text 18/24 months Available on all £4.26 per † BlackBerry® mail and web £1.70 business tariffs month Add Text with Laptop 300 £25.53 300 text 18/24 months browsing Add Text with Laptop 350 £29.78 350 text 18/24 months Compatible with POP/IMAP mailboxes. All Add Text with laptops have a minimum term of 18 or 24 months and can only be purchased with Broadband Plus or Up to 10 email accounts - use both your work and personal accounts. Broadband Max (18 and 24 months minimum term) from selected Three authorised retailers. Available on selected tariffs. Emails are encrypted giving you peace of mind. Synchronise contacts, calendar and email. Works abroad (roaming charges apply).

Video minutes.

Add-on Price Allowance Add Video Minutes Lite £4.26 50 UK Video minutes (Three-to-Three) Add Video Minutes Plus £8.51 100 UK Video minutes (Three-to-Three) Add Video Minutes Max £12.77 200 UK Video minutes (Three-to-Three)

Prices for business shown excluding VAT. VAT is payable in addition to the current rate. See page 33 for footnotes. Available to all business customers, except for Broadband Lite, Broadband Plus & Broadband Max. † Price plan dependent. All business plans, except Business Sharer Plans are £1.70 ex VAT per MB. Business Sharer is free.

19 Additional Services. Additional Services. 20 Pay As You Go on Three. Add what you need. With Pay As You Go on Three you get 150MB internet for free every time you top-up. Our range of Add-ons offer great value for money. Our Add-ons gives reduced rates for This is applied straightaway and lasts for 30 days. The next time you top-up you’ll get it calling, texting and internet. all over again and it can be used, even if you run out of credit. Plus you’ll get all of the below services free. All Add-ons are valid for 30 days from date of activation (Excludes Internet Daily Add-on). Choose from Includes Price 3000 texts Pay As You Go on Three. All in One 10 100 minutes £10 500MB data Top-up Internet Skype* Windows Live™ Twitter All in One 3000 texts Messenger* All in One 15 300 minutes £15 £5** 150MB Free Free Free 500MB data £10 150MB Free Free Free 3000 texts All in One 25 500 minutes £25 £15 150MB Free Free Free 1GB data £20 150MB Free Free Free Choose from Includes Price £25+ 150MB Free Free Free Text 3000 Texts 3000 texts £5 * Handset dependant and the application must be downloaded within Three services (Windows Live™ Messenger and Skype requires 3G coverage) ** Available on My3 (handset and web) only when using a registered credit / debit card. Three-to-Three Choose from Includes Price minutes 300 Three-to-Three 300 Three-to-Three £5 Charges for calls, fax and messages. Choose from Includes Price Three UK Mobile Web 500MB 500MB £5 Per minute / message mobiles UK mobiles UK landline Access Internet Daily 120MB 50p Voice and fax calls 25p 25p 25p Voicemail 15p Choose Includes Price Video calls 50p Email Add-ons Add email Unlimited access to email on £3 VideoMail 25p Three for 30 days Text message 10p 10p Picture Mail & Picture messages 30p 30p Video message 50p 50p Mobile Internet 10p per MB

All prices include VAT. See page 33 for footnotes.

Choose-a-Top-up (no expiry date) £10 £15 £20 £25 £30 £40 £50

21 The Real Deal. The Real Deal. 22 Price per Country Landline or Mobile Short code minute Nigeria Landline 460 9 Make international calls for less Pakistan Mobile 418 8 Pakistan Landline 419 6 from the UK, only on Pay As You Go. Philippines Mobile 461 13 With no connection fee and no need to sign a contract, we make it easy for you to stay Philippines Landline 462 10 in touch with friends and family around the world. By simply adding a 3 digit prefix in Poland Mobile 420 9 front of an international landline or mobile number, you can call abroad from as little as Poland Landline 421 2 2p a minute. Any call charges are per minute and are taken off your normal Pay As You Portugal Mobile 463 14 Go credit. Visit three.co.uk/paygint for more information. Portugal Landline 464 3 Romania Mobile 465 10 Price per Country Landline or Mobile Short code minute Romania Landline 466 3 Afghanistan Mobile 402 16 Spain Mobile 467 10 Afghanistan Landline 403 16 Spain Landline 468 3 Australia Mobile 404 14 South Africa Mobile 422 12 Australia Landline 405 3 South Africa Landline 423 4 Bangladesh Mobile 406 4 Turkey Mobile 469 9 Bangladesh Landline 407 4 Turkey Landline 470 4 Bulgaria Mobile 425 25 USA Mobile 424 3 Bulgaria Landline 426 4 USA Landline 424 3 Canada Mobile 408 3 Canada Landline 408 3 China Mobile 410 3 China Landline 411 3 France Mobile 427 10 France Landline 428 3 Germany Mobile 429 12 Germany Landline 430 3 Hungary Mobile 431 11 Hungary Landline 432 3 India Mobile 412 3 India Landline 413 3 Ireland Mobile 433 14 Ireland Landline 434 2 Italy Mobile 435 15 Italy Landline 436 3 Jamaica Mobile 437 19 Jamaica Landline 438 8 Japan Mobile 414 10 Japan Landline 415 4 Lithuania Mobile 416 13 Lithuania Landline 417 3 Nigeria Mobile 439 9

23 Additional Services. Additional Services. 24 Text messaging outside your inclusive allowance (per message)3,8

Region - Roaming zone / Event Text from UK Text sent to Band Subtype & Countries to abroad any country Receiving Text International charges. Band EU Austria,Belgium, Bulgaria, Cyprus, Some Pay Monthly customers will need to call Three Customer Services before leaving Czech Republic, Denmark, Estonia, the UK to enable international roaming. Approval is subject to credit check. Pay As You Finland, France, Germany, Greece, Customers’ international roaming capability will already be activated – visit three.co.uk/ Hungary, Ireland, Italy, Latvia, Lithuania, 25p 10p* Free roaming to see which countries you can roam in and the cost. Calls made from the UK Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, to anywhere outside the UK normally have a one minute minimum charge and are then Romania, Slovakia, Slovenia, Spain, 15 charged by the second . Band 0 Sweden, Vatican City State, The Azores, Madeira , Isle of Man. However, calls made when abroad (in non-EU countries) are normally charged per Band EU non VAT / minute. Calls received in non EU countries normally have a one minute minimum charge and are then charged by the second thereafter. When you’re roaming in the EU, French Guiana, Gibraltar, Guadeloupe Iceland, Liechtenstein, Martinique, the minimum charge for a call is for 30 seconds, after which calls are charged by the Norway, Reunion, San Marino, 25p 9p Free second26. Calls received in the EU are charged by the second with no minimum initial Switzerland, French West Indies charges. Click here for details. Channel Islands (e.g. Jersey & Guernsey), Canary Islands. Voice Calls for Pay monthly and Pay As You Go. Australia, Andorra, Belarus, Bosnia & Herzegovina, Canada, Cyprus (North), Outside your inclusive allowance. Band 1 Croatia, Hong Kong, Montenegro, 25p 35p* Free Macedonia, New Zealand, Singapore, Calls South Africa,Turkey, USA Calls Calls Call from made Region - Roaming zone / Event Subtype abroad to when Band 2 Rest of the world 25p 35p* Free Band & Countries from UK received UK & same abroad to abroad abroad Cuba, Russia & (Ships, Ferries, band (other * band) Band 3 Cruise Liners only for one specific 25p 50p Free network AT&T WMS Network)

Band EU All Prices include VAT where applicable (calls outside rge EU are not subject to UK VAT). * Plus premium shortcode chareges if applicable. Austria,Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, 13 Finland, France, Germany, Greece, Video calls outside your inclusive allowance Hungary, Ireland, Italy, Latvia, 45p 14p 38p £1.80 Lithuania, Luxembourg, Malta, Monaco, From other networks Netherlands, Poland, Portugal, From Received Romania, Slovakia, Slovenia, Spain, (Excludes Sweden, Vatican City State, The Azores, Countries UK to Abroad To other abroad alerts and Band 0 Madeira , Isle of Man, Canary Islands. to UK countries Premium message) Australia, Austria, Belgium, Brunei, Croatia, Denmark, Band EU non VAT Egypt, Estonia, Finland, France, Hong Kong, Hungary, French Guiana, Gibraltar, Guadeloupe Indonesia, Italy, Ireland, Israel, Japan, Latvia, Iceland, Liechtenstein, Martinique, Luxembourg, Malaysia, Poland, Portugal, Romania, £1.50 £2.00 £2.00 £1.50 Norway, Reunion, San Marino, 45p 12p 33p £1.80 Netherlands, Singapore, Slovenia, Spain, South Africa, Switzerland, French West Indies, Sweden, South Korea, Sri Lanka, Taiwan, UAE, and the Channel Islands (e.g. Jersey Vatican City. This list is growing and for countries not & Guernsey), listed the same charges will apply. All prices include VAT where applicable (calls outside the EU are not subject to UK VAT). Australia, Andorra, Belarus, Bosnia & Herzegovina, Canada, Cyprus (North), 3,8 Band 1 Croatia, Hong Kong, Montenegro, 55p 99p £1.40 £1.40 Photo & Video messaging outside your inclusive allowance (per message) Macedonia, New Zealand, Singapore, From other networks South Africa* ,Turkey, USA Message format From UK to Received Band 2 Rest of the world £1.00 £1.25 £2.00 £2.00 abroad Abroad to To other (Excludes alerts & UK countries Premium message) Cape Verde, Morocco, Turkmenistan, Band 3 Kuwait, Russia £1.00 £1.25 £3.00 £3.00 Photo 35p 25p 35p Free Video 75p 50p 75p Free All prices include VAT where applicable (calls outside the EU are not subject to UK VAT). * Calls from UK to South Africa are charged £1 per minute. All prices include VAT where applicable (calls outside the EU are not subject to UK VAT).

25 Additional Services. Additional Services. 26 International charges continued. Roaming in Republic of Ireland. Internet and Data Usage Great value roaming in Ireland. When you roam onto other international networks where data roaming is available, the charges below will apply. The speed of internet access will depend on the network you Our Republic of Ireland prices (ROI 10p) give you a 10p flat rate for calls and texts to the are roaming on. For the latest information on which countries you can roam in, and on UK when you’re roaming in the ROI on the 3 Ireland network. So calls to the UK cost 10p which networks, visit www.three.co.uk/personal/help_support_/network_coverage_/ a minute and texts to the UK cost 10p each. Our ROI 10p rate doesn’t apply to internet going_abroad_/intlroamingpaym.omp data and standard roaming rates will apply. This is available on all Pay Monthly, Pay As You Go and Business plans.

Band Countries Cost per MB Receive calls and texts for free. Aland Islands (Finland), Austria, Belgium, It won’t cost you a penny to receive calls and texts on your mobile. Bulgaria, Canary Islands, Channel Islands (e.g. Jersey & Guernsey), Cyprus, Czech Rep, Denmark, Estonia, Finland, France, Charges for Three UK Customers when roaming on Three ROI Network French Guiana, Germany, Gibraltar, Greece, Data Band 1 Guadeloupe, Hungary, Iceland, Ireland, Isle EU and selected European £1.25 countries) of Man, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Making/Sending Receiving Monaco, Netherlands, Norway, Poland, Portugal, Réunion, Romania, San Marino, Voice/Fax calls to UK 10p/Minute Free Slovakia, Slovenia, Spain, Sweden, Switzerland, Text messages to UK 10p/Message Free The Azores and the Vatican City. Internet and Data £1.25/MB – Australia, Cyprus North, Israel, Japan, Philippines, Taiwan, Turkey, Puerto Rico, Virgin Data Band 2 Islands (USA) and USA, Hong Kong, £3 To qualify for ROI 10p, you must be roaming on the Three Ireland network. ROI 10p South Africa. prices apply when calls are made to standard UK mobiles and landlines beginning 01, Data Band 3 Rest of the World. £6 02 and 03 only. Standard roaming rates apply if you’re not roaming on the Three Ireland India, Thailand, Canada, Croatia. Kenya, network, if you’re calling special numbers (please see pages 34 and 38 of the Price Data Band 4 Malaysia, Oman. £10 Guide), or if you’re calling or texting in countries other than the UK (including ROI) from Three Ireland. All prices include VAT where applicable. Data charges are for data sent and received and are calculated to the nearest Kilobyte. All EU Roaming calls made by Pay Monthly, Pay As You Go and Business Customers (Except calls made to Short Code/Premium Rate numbers, Directory Service, special calls and calls within the UK) are initially rounded to the first 30 seconds and are billed per second thereafter.

Data charges are for data sent and received and are calculated to the nearest kilobyte. VAT does not apply to data used in countries outside the EU.

27 Additional Services. Additional Services. 28 Special calls. Special calls continued. Certain kinds of calls within the UK fall outside the main price levels. Charges for these calls are shown in the following tables. Please call Customer Services for details of Included in specific numbers. Click here for the latest breakdown of 07/08/09, non standard 07, non all price plan/ Number prefix Price Pay As You Go geographioc and premium rate numbers allowances

(per minute15 unless otherwise stated)1 Click here to check the number prefixes for Isle of Man Calls, Data and Fax to other phone numbers and Channel Islands (Jersey, Guernsey, Herm, Sark) International Band 0 No Included 0087 and 0088* (Satellite phones) £7.50 per minute No in all price £1 per call plus 70p per Number prefix Price plan/Pay 076 – Pager minute No As You Go allowances Personal numbering (070, 0808130) – Band 1 25p per min No Certain 0800 numbers as featured on the Telephone Helpline Personal numbering (070) – Band 2 85p per min No Association (THA) list and Police Casualty Bureau numbers. Free Free £1 per call + 70p per 333 – Three Customer Services 444/555– Pay As You Go Top- Personal numbering (070) – Band 3 min** No up/balance enquiry 999 / 112 Premium rate (090, 091, 098) – Band A 70p per min No On-net Mobile charges apply (see Premium rate (090, 091, 098) – Band B £2.20 per min No 500 – Three Mobile Broadband customer services individual price plan Yes for details) Premium rate (090, 091, 098) – Band C 70p per call No 101 Single non emergency 10p (per call) No Premium rate (090, 091, 098) – Band D £2.20 per call No £2 per min + £2 per All Pay Monthly Premium rate (090, 091, 098) – Band E ** No price plans – 15p per call 0800/ 0500/ 0808 numbers that are not on the THA list, 05 minute. Pay As You Premium rate (090, 091, 098) – Band F £1 per call No corporate numbers and IP Phones Go – 10p per minute No in video area, 15p per Premium rate (090, 091, 098) – Band G £1 per min No minute outside. Premium rate (090, 091, 098) – Band H £1.50 per call No 082 – Click here for breakdown. Up to 15p per minute No Premium rate (090, 091, 098) – Band I £1.50 per min No Up to 20p per call + 0843 – Click here for breakdown. 20p per minute No All prices include VAT. * Satellite calls e.g. Inmarsat, excluding International Calls. Up to 20p per call + ** Both charges from the start of the call, See page 33 for footnotes. 0844 – Click here for breakdown. 20p per minute No Up to 20p per call + 0872 – Click here for breakdown. 20p per minute No 0845 – Click here for breakdown. Up to 20p per minute No Directory services. 0870 Up to 20p per minute No There are now a host of directory enquiry services available, all of which have different Up to 20p per call + phone numbers and different charges. 0871 (excluding 0871577) – Click here for breakdown. 20p per minute No Up to 20p per call + The table here does not show the full list of directory services available (which is 0872 – Click here for breakdown. 20p per minute No changing frequently) – Click here for current details. out of allowance UK mobile charges apply 1 Non Standard 07 numbers – Click here for breakdown. (see individual price No Charges for Three directory services . plans for details) Charge for call Enquiry charge connection15

60p per call plus connection National 118 333 – 1 number search charge (includes text 30p per minute message delivery) International 118 313 – Up to 2 number searches £2.25 per call Directory services for people with disabilities – 195 –1 number search Free 30p per minute

All prices include VAT. See page 33 for footnotes. 29 Additional Services. Additional Services. 30 Other services. Points to note. What we charge you for a whole range of other activities – from late payment Inclusive allowances. Changing your Package to reconnection. On our price plans for Pay Monthly customers, If you need to change your package to adjust you may receive a monthly inclusive allowance. your monthly usage or cost while in your Charges for other services Price If you do not use up your allowance in that contract, here are a couple of things you need month, you lose the unused portion of your to know: Additional copy of invoice £5 per copy allowance and it does not roll over to the next If you are a voice customer; Fully itemised bill £1 month. For Pay As You Go customers, Top-ups have no expiry date and Add-ons are valid for 30 • You can move to a higher package with a Non-recurring payment9 £4 days (excludes certain Internet add-ons) from bigger allowance at any time. Charge for change of Price Plan £25 (Up to) the date and time of activation (but you must

10 remember to activate them within 90 days of • You can move to a lower package after you’ve Reconnection £10 date of purchase). finished at least half of your contract with Unlock admin fee £15 us i.e. 12 months of a 24 month contract, 9 Cancellation and unlock fees. Lump sum equivalent to the total of the monthly months of an 18 month contract. Unlock fee charges still remaining during the initial 12 If you ask us to unlock your handset or modem • Once you’ve changed your package your new months of your Minimum Term (where applicable) within the first 12 months of your contract, and allowance and monthly charges will start from Failed card payment charge £25 you also want to cancel before the end of your your next bill date. Minimum Term, you’ll be asked to pay; Change of phone number £10 • You may be charged for some of the changes Lump sum equivalent to the total of all the • an Unlock admin fee and and not all our packages may be available monthly charges still remaining during the to you. Minimum Term of your agreement less a discount • a Cancellation fee (less any Unlock fee you 11 of: (i) 3% for new connecting customers who are have already paid or are required to pay). If you are a Mobile Broadband customer; Cancellation fee in the first Minimum Term of their agreement with us; or (ii) 10% for existing customers that have For more information call Three • You can only move to a higher value package. upgraded or renewed their existing contract with Customer Services. us for a further, subsequent Minimum Term. To change your package, call us on 333 (free) from your Three phone or 08433 733 333 from any other phone (calls from a BT line cost 5p per minute other networks will vary.)

31 Additional Services. Additional Services. 32 Footnotes. 1. Inclusive voice minutes in any price plans You can only return one call directly from the For Business Share plans, add-on allowance 13. Charging/Billing. Pay Monthly – All calls are for voice calls made from the UK to any voicemail service. As soon as you finish the call is only available to individual sharer member made by pay monthly customers, (except calls other standard UK mobile (beginning 07 but you will be disconnected and will have to re-dial purchasing add-on (not all members registered to short code, premium rate numbers and EU excluding certain numbers – see page 31 for into voicemail if you wish to continue listening to on Business Share plan). roaming calls) are initially rounded to the first details) landline (beginning 01, 02 and 03) and your voicemail. minute and are billed per second thereafter. voicemail (retrieved by calling 123 from your 7. Usage for Add-ons is unlimited for Add After the first minute for Pay Monthly customers mobile in the UK). Inclusive texts are texts sent If you divert your incoming calls to another video pack (excluding Mobile TV, subscription calls are charged by the second, except some in the UK to a UK standard mobile (beginning number, we’ll charge you for each redirected services, Music, Tunes & Pix, Restricted, Buy & roaming calls (Calls made from abroad), 07 but excluding certain numbers – see page call. The cost of the redirected call depends on Multiplayer games, Hot Candy,Pics & Flics, all Directory Service and Special Calls. The call 31 for details). Inclusive video minutes on video your price plan and type of number. shortcode content and certain specific content) duration will be mathematically rounded to the is available. Add TV Channels excludes Adult TV nearest second. pack with mobile are for video calls made from 2. Monthly allowances for photo and video the UK to other Three UK mobiles. No rollover services, TV series Passes, Mobitv and individual messages (if any) only apply to messages clips from TV shows. Handset dependent. Pay As You Go – For Pay As You Go customers, of monthly allowance to next month for Pay within the UK. Messages sent from the UK Monthly customers. Pay As You Go Top-up all calls made (except calls to short code, to international destinations, messages sent 8. International messaging function is subject to premium rate numbers and EU Roaming calls), vouchers have no expiry date once activated and received whilst abroad, photo and video services arrangements with respective networks (vouchers must be activated within 90 days of are rounded up to the nearest minute and are messages and alerts received as part of Three’s abroad. Calls and messages to these numbers charged by the minute. purchase). Pay As You Go Add-ons are valid for Alerts services are excluded from any monthly, are excluded from any inclusive allowance on 30 days from date and time of activation, apart Top-up and Add-on allowances for messages. all price plans on Pay Monthly and Pay As You All Customers – Individual events are charged from Internet Daily, which lasts for 24 hours from Go. Premium rate shortcode text messages sent excluding VAT and are mathematically rounded activation, and Internet Weekly, which lasts for 3. Each text/photo/video message can while abroad are charged at standard roaming to one tenth of a penny. VAT is then calculated 7 days from activation. After monthly or Top-up accommodate 160 characters. Some handsets SMS charge plus short code charges. on the total of all charges that are VAT allowance is used up, prices for additional allow for more, these will be divided and sent in applicable, and these total charges are then use are shown in our service prices table (see numerous messages (depending upon length). 9. Non-recurring payment: Three’s preferred mathematically rounded to the nearest penny. pages 1, 3, 5, 6, 11, 12 and 14 for Pay Monthly Each message will be deducted from your method of payment is by recurring Direct Debit. and Business customers and page 18 and 22 Top-up, Add-on or monthly allowance (if any) Recurring payments have no additional charge. First Month Pro-Rated. Your first month’s for Pay As You Go customers). If your inclusive or charged at standard rates. When you send allowance and charge for your price plan or allowance runs out during a call, we will charge messages to several recipients at the same time 10. Reconnection charge: If we have to suspend Add-on will depend on when in the month you you for the remainder of the call at the charges you will be charged separately for or disconnect you from the Three network, we join Three or when you decide to select your published in this guide. The maximum cost of each recipient. reserve the right to charge you for reconnecting Add-on. Whenever that is, you can start using calls to 08 numbers is 20p per connection plus your handset. your allowance for your price plan or Add-on 20p per minute. 4. Monthly allowance is applied as a discount 11. Cancellation fee: Pay Monthly customers straight away. We’ll work out an appropriate against spend on content usage. Excludes allowance and charge to take you to the end of International calls and messages, calls and certain shortcode services and 3rd party only – there is no cancellation fee if you wish to cancel after your Minimum Term has finished. the first month. After that, you simply pay the messages made and received whilst abroad, ringtune services charges via SMS and add-on standard monthly line rental or Add-on charge premium rate calls and messages, reverse purchase. Service limitations apply. 12. Monthly Business choice allowance is a for a full month’s allowance. charge messages, message alert services and total allowance to share between all members directory service calls, calls to 0800 / 0500 5. Assumes use of Three USB modem, registered on the same Business Share tariff. / 0808 numbers that are not on the THA list, PC software dependent. If additional members join a Business Share non-geographic numbers (087, 084) and special 6. Only one of each Add-on is allowed per Tariff during the contractual minimum term, the numbers (eg 090, 070) are excluded from any account, per month. Pay As You Go customers Access Charge will carry on until the end of monthly and Top-up voice and messaging can purchase more than one Internet Daily the last new member’s contract but all existing allowances. See pages 31 and 38 for details of Add-on per month. There is no rollover to the sharers’ minimum terms will remain unchanged. these charges. You can return a call directly to next month for any Add on. Three reserves the Each member has their own minimum term someone who has left you a message by simply right to suspend, modify or withdraw Add-on’s, contract which commences on the day that keying # at the end of their message, this is without notice, at any time. For pay monthly member signs up to the Business Share Plan called Call Return (returning a call directly from customers, each Add-on has one month and is not related to other sharers’ minimum the voicemail service). When using Call Return, minimum term when purchased except for (i) term who join the plan at a later date. The calls are charged at your standard price plan Add Text with Laptop, which has a minimum Access Charge is payable in addition to any rates or from any inclusive allocation, as though term of 18 or 24 months, and (ii) Video Pack Member Fee from the date the first member you had made the call directly. Call returns will with mobile Add-on’s, which have an 18 month joins the Business Share Plan until the last be shown separately on your bill. Call return minimum term. For Pay As You Go customers, members (to join the Business Share Plan) from voicemail may not be made to certain Top-ups must be activated via My3 or by calling minimum term expires. The access fee and numbers such as international and premium 444 within 90 days of purchase. Once activated each members monthly fee makes up your rate. Any call-barring restrictions you have will top-ups have no expiry date. monthly recurring charge for the purpose of the also apply. Cancellation Fee.

33 The Real Deal. The Real Deal. 34 14. Add International Saver. Inclusive 3000 UK minutes which consists of 2000 Three to 19. EU Roaming charging/billing. ll EU Roaming minutes covers voice calls from the UK to Three UK voice minutes a month. Business calls made by Pay Monthly, Pay As You Go and standard landlines and mobiles in Canada, Mix & Match 900 customers may choose from Business Customers (Except calls made to Short USA, Hawaii, Puerto Rico, China, Hong Kong, either (1) Add Three to Three UK minutes Code/Premium Rate numbers, Directory Service, Singapore which consists of 2000 Three to Three UK special calls and calls within the UK) are initially and Thailand. voice minutes a month; or (2) Add Text which rounded to the first 30 seconds and are billed consists of 1000 text messages sent from the per second thereafter. The allowance can also be used to call standard UK to other standard UK mobiles a month. landlines in Australia, Austria, Belgium, Business Mix & Match 1100 customers may 20. Three Wireless Modem is available as a Denmark, France, Germany, Ireland, Italy, Japan, choose from either (1) Add Three to Three UK package with a bundle of text messages which Luxembourg, Malaysia, Netherlands, New minutes which consists of 2000 Three to Three can be sent from a PC. The Wireless Modem is Zealand, Norway, Poland, Portugal, South Korea, UK voice minutes a month; or (2) Add Text which also available on its own in some Three retail Spain, Sweden, Switzerland and Taiwan from consists of 1000 text messages sent from the channels from £39.99 depending upon the price the UK. UK to other standard UK mobiles a month; or (3) plan. Alternatively, you could buy an “Add- Text with Device” add-on, and get this whole Available to new Pay Monthly customers Add Landline Calls which consists of 2000 voice minutes for calls made in the UK to standard UK package from only £2 per month as well as entering into a minimum term contract your chargeable data plan (minimum 18 month (directly from Three). 388 prefix must be called landlines (beginning 01, 02, 03) a month. Terms apply. See instore or three.co.uk for details. term contract), where the Wireless Modem is before country code. essentially included at no extra charge with a Video and fax calls are excluded. There is no 17. Add Text with Laptop. All Add Text with text bundle. Inclusive texts are texts sent from rollover to the next month. Excludes whilst Laptop add-ons have a minimum term of 18 a compatible PC in the UK, to UK mobiles using roaming abroad. or 24 months and can only be purchased with a text messaging application on your PC. You Broadband 5GB, Broadband Lite or Broadband need to download the software for the text Your first month’s Add-on charge and allowance 15GB plans (on an 18 or 24 month minimum message application (included with the Wireless (where applicable) may be pro-rated. term contract) direct from Three or via selected Modem) and this currently works with Windows Three authorised retailers. Inclusive texts are XP or Vista. The text messaging application and 15. Inclusive GB allowances within Mobile texts sent in the UK from laptop to standard text messaging currently doesn’t work with Mac Broadband Ready to go Kits are valid for up to: UK mobiles. Laptop supplied by Three (in operating systems, but it can be used for (i) 3 months (for 3GB kit), (ii) 12 months (for 12GB respect of add-ons purchased via Three) or from Mobile Wi-Fi. kit) or (iii) 24 months (for 24 GB kit) from the authorised Three retailer (in respect of add-ons date of activation. Once your Mobile Broadband purchased via an authorised Three retailer) at no Ready to go Kit GB allowance is reached or additional charge. expires, an additional Mobile Broadband Add-on must be purchased. Add-ons last for 30 days 18. Add Wireless Modem. Three Wireless Modem once activated (excludes Mobile Broadband Three Wireless Modem and Three Wireless Ready to go Kit allowance). Activation starts as Modem with iPod touch available as a package soon as you have converted a Top-up. Outside with a bundle of text messages which can be of your Add-on allowance data usage will be sent from a PC/iPod touch. Either package charged at £1 per MB. Charged by the byte. available from only £2 per month as well as your Mobile Broadband is compatible with Windows chargeable data plan (minimum 18 month term 2000, XP and Vista operating systems and Mac contract), where the Wireless Modem and iPod OS (may require additional drivers). Maximum touch (if applicable) are essentially included at speeds of up to 2.8Mbps on Three’s HSDPA no extra charge with a text bundle. Inclusive network. texts are texts sent from a compatible PC/iPod touch in the UK, to UK mobiles using a text 16. Business Offers. Free voicemail is for messaging application on your PC/iPod touch. calls made in the UK to the standard voicemail number. Free extras offer on Business Mix & Match – offer only available direct from Three for a limited period to new approved business customers registering direct with Three on a Business Mix & Match price plan while the customer remains on the promoted price plan. Customers on Business Mix & Match 300, 500 and 700 will received Add Three to Three

35 The Real Deal. The Real Deal. 36