Coles Supermarket Aldi Supermarket and First Choice Liquor Store South Village- Kirrawee Operational Management Plan

Table of Contents

1.0 Introduction 4

2.0 Site Details 4

3.0 Hours of Operation 5

4.0 Number of Employees 5

5.0 Trolley Management 6

6.0 Parking 6

7.0 Loading Dock Management Plan- Coles 7

8.0 Waste- Coles 11

9.0 Loading Dock Management Plan- Aldi 12

10.0 Waste- Aldi 15

11.0 Loading Dock Management Plan- First Choice 22

12.0 Waste- First Choice 26

13.0 Specialty Loading and Waste 27

1.0

Introduction

South Village is a proposed mixed use residential development that proposes a convenient based shopping centre that will provide for two Supermarkets one Coles Supermarket and liquor of 4740m2 an Aldi Supermarket and liquor (discount) of 1380m2, First Choice Liquor Store of 1250m2 and associated specialty shops having a mix of cafe, bakery, newsagent, restaurants, pharmacy, butcher and associated retail services. It is anticipated that the specialty shops will compliment the Supermarkets. 749 Residential apartments will be located above the centre.

2.0

Site Details

The site is located on the corner of Princess Highway and Oak Road and will provide for a community based centre. A community will live above the Centre since 749 residential apartments will co locate with the centre. A park will be located on the corner of Oak Road and Flora Street this will act as a part of the retail centre benefiting the units on site and the surrounding community. This will also allow for residents who reside within the centre to easily shop and live in one location. Notwithstanding it will also cater for those residents who reside nearby providing options to the customers to drive or walk to the Centre. The Shopping Centre has the provision of basement car parking off Flora road and 78 short term car parks located on grade off Oak Road within the site.

3.0

Hours of Operations

Supermarkets

6 am to midnight- seven days a week Coles Supermarket/Liquor and Aldi Supermarket/Liquor

First Choice Liquor Store

9am to 9pm- Monday to Saturday and 10am to 9pm- Sunday

Note: Cleaning, bakery and fresh food preparation for staff and contractors will be undertaken outside these hours of operation, between midnight and 6am daily

4.0 Number of Employees

Coles Supermarket will generate full time/part-time positions for 60 staff and 70 casual staff. At any one time it is expected that 25 staff will operate the Supermarket.

Aldi Supermarket will generate full time positions for 25 staff and 5 casual staff. At any one time it is expected that 10 staff will operate the Supermarket.

First Choice Liquor Store will generate full time positions for 20 staff and 5 casual staff. At any one time it is expected that 5 staff will operate the Supermarket.

5.0

Trolley Management Plan

The Coles Supermarket will have a cartronics magnetic system to ensure that trolleys are contained within the site. This is an effective way to minimised the loss of trolleys on to surrounding streets.

The Aldi Supermarket and First Choice Liquor Store will provide trolleys for its customers via a coin operated system. The trolleys will be located at the front of the Supermarket and First Choice and various trolley bays will be located within the retail basement car park for trolley return when shopping has been completed.

Coin operated system minimises the trolleys being removed from the Centre and is an effective way to control the loss of trolleys.

A trolley collector will also ensure that the trolleys are effectively returned to the front of the stores for customers to shop the supermarkets and First Choice in an effective and efficient manner.

6.0

Car Parking

The Centre will allow for short term on grade parking being located off Oak Road however the Centre will also have a basement car parking dedicated to the retail component that allows for customers to park and then easily walk to the centre via conveniently located travelators.

Basement 1 and Short term car parking will accommodate a total of 541 retail car spaces dedicated to the retail Centre. (Including 10 car share spaces)

7.0 Coles South Village-Kirrawee Operational Management Plan

INTRODUCTION This Operation Management Plan details delivery protocols for Coles South Village dock. It aims to:

LOADING DOCK MANAGEMENT The Coles Stockroom Manager is responsible for:

stockrooms

-ordinating delivery schedules with Coles Distribution Centres (DCs) and direct suppliers and (draft attached).

Ultimate management of the store is the responsibility of the store manager.

The store manager will work closely with Coles DC Manager to ensure trucks are rostered in two hour intervals to allow for unloading and exit. Rosters are reviewed periodically in line with customer demands ands to implement efficiencies in delivery management.

Coles South Village as at September 2015. This plan may be updated as required by Coles Supermarkets. DOCK HOURS & TRUCK MOVEMENTS Trucks will enter Flora Street dock via Princess Highway and Oak Road. Trucks will exit onto Flora Street then right on to Oak Road and on to Princess Highway.

n the dock area.

South Village. These numbers are maximum projections to allow for the busy Easter and Christmas periods. Typically there will be fewer vehicles each day outside the busy trading peaks. These numbers will further reduce on weekends.

Coles Loading Dock Operating hours:

6am to 10pm daily

COMPLAINT MANAGEMENT PROCEDURES Any questions or concerns about Coles South Village deliveries should be quickly bought to Coles’ attention via: Coles Customer Care freecall line on 1800 061 562. Calls are logged and responded to promptly Issues may also be logged with the local Store Manager.

END

Coles South Village as at September 2015. This plan may be updated as required by Coles Supermarkets. DRAFT DELIVERY SHEET TO BE HANDED TO DELIVERY DRIVERS COLES xxx SOUTH VILLAGE DELIVERIES Coles South Village loading dock is accessed by travelling south on Princess Highway, left turn into Oak Road and left into Flora Street Dock. Exit is via Flora and Oak Road and Princess Highway. All Coles delivery drivers must:

1. arrive in your allotted delivery time window – be punctual or advise the Dockhand if you are late eg traffic delayed 2. enter and exit the dock in a forward direction. Maximum vehicle length is 19 metres. 3. not arrive before 6am any day 4. not wait/queue on local streets – strict adherence to delivery windows applies 5. ensure all loading & unloading is from Coles dock area only 6. deactivate any radio and/or music systems when in the dock.

Any breaches of these conditions may result in a site ban.

STRICT DELIVERY HOURS & WASTE PICKUPS Mondays to Sundays 6am to 10pm all vehicles must be offsite outside these times

The Coles Store Manager is the driver’s initial point of contact for all transport issues. These conditions must be met &/or exceeded as part of Coles’ commitment to being a good corporate citizen.

Store Manager Coles South Village

Coles Customer Care Ph 1800 061 562 Fax (03) 9829 3818 www.coles.com.au; - Contact Us tab

Coles South Village as at September 2015. This plan may be updated as required by Coles Supermarkets. 3

8.0 Waste and Recycling Management Plan – Coles South Village-Kirrawee NSW

This plan is current as at August 2015 and may be updated without notice as changes and new initiatives are implemented. Updates on Coles environment, community and sustainability initiatives can be found at www.coles.com.au - see About Coles, Sustainability and Community links.

WASTE GENERATED TYPES OF MATERIALS EXPECTED WEEKLY VOLUME PROPOSED ON_SITE STORAGE & DESTINATION TREATMENT Paper and Cardboard Books, cardboard packaging, The store will have a compactor On-site baler installed for Recycling contractor catalogues, magazines, which will be collected two to processing of paper and newspaper, office paper, point of three a week depending on cardboard products prior to sale material volume demand recycling Plastic Plastic film including bags and Estimated six LDPE (Plastic) blocks Operate on-site collection for Recycling contractor packaging material to be collected once a week, plastic processing prior to Includes checkout bag recycling depending on volume demand transport to recycling facility In-store bin for customers to recycle unwanted checkout bags Lunch room waste, other plastic packaging Estimate up to 5% - 1.05 cubic metres Waste bin Landfill Glass Packaged products Estimate up to 5% - 1.05 cubic Waste Recycle collection bin Recycling contractor metres Technology Store use computers, ink Estimate <1% Cartridges returned to service Recycling contractor cartridges, mobile phones, printers provider for re-use/recycling. All other items returned to head office and recycled Lighting Store use globes and tubes Estimate < 15% Lighting replacement is managed contractor by external contractor Food Waste All food waste including fresh and Estimate up to 60% - 12.6 cubic Waste collection bin Landfill packaged goods metres Other Estimate up to Waste collection bin Landfill 25%-5.25% cubic metres

Other Coles Waste and Recycling Management Initiatives: Coles is committed to working on initiatives to reduce waste and increase recycling where possible and practical. In order to achieve this Coles is: s of waste from landfill oods to those in need to identify further opportunities to divert wast from landfill venant to reduce packaging and recycling opportunities for Coles brand product where possible.

This plan is current as at September 2015 and may be updated without notice as changes and new initiatives are implemented. Updates on Coles environment, community and sustainability initiatives can be found at www.coles.com.au - see About Coles, Sustainability and Community links.

9.0 Supermarket South Village Aldi Loading Dock Management Plan INTRODUCTION This Operation Management Plan details delivery protocols for the loading dock. It aims to:

LOADING DOCK MANAGEMENT The Store Manager is responsible for:

-ordinating delivery schedules with the Distribution Centres (DCs) and direct suppliers and (indicative draft attached).

The store manager will work closely with DC Manager to ensure trucks are rostered at intervals which allow for unloading and exit. Only 1 delivery vehicle may utilise the dock at any one time.

Rosters are reviewed periodically in line with customer demands ands to implement efficiencies in delivery management.

Operational Management Plan South Village as at September 2015. This plan may be updated as required by the Supermarkets Operator DOCK HOURS & TRUCK MOVEMENTS Trucks will enter the Flora Road loading dock via Oak Road. Trucks will exit onto Flora Road then back on to Oak Road and exit either from Princess Highway or President Avenue.

will occur within the dock area.

10 large trucks (maximum 19.2 metres) and up to 15 direct suppliers and vendors will service South Village. These numbers are maximum projections to allow for the busy Easter and Christmas periods. Typically there will be fewer vehicles each day outside the busy trading peaks.

Supermarket Loading Dock operating hours: 6am to 11pm daily

Operational Management Plan South Village as at September 2015 This plan may be updated as required by the Supermarkets Operator DRAFT DELIVERY SHEET TO BE HANDED TO DELIVERY DRIVERS SOUTH VILLAGE DELIVERIES

The loading dock is accessed by Trucks from Flora Street loading dock via Oak Road. Trucks will exit onto Flora Road then back on to Oak Road and exit either from Princess Highway or President Avenue.

All delivery drivers must:

1. arrive in your allotted delivery time window – be punctual or advise the Store Manager if you are late eg traffic delayed 2. enter and exit the dock in a forward direction. Maximum vehicle length is 19 metres. 3. not arrive before 6am any day 4. not wait/queue on local streets – strict adherence to delivery windows applies 5. ensure all loading & unloading is from the dock area only 6. deactivate any radio and/or music systems when in the dock.

Any breaches of these conditions may result in a site ban.

STRICT DELIVERY HOURS & WASTE PICKUPS Mondays to Sundays 6am to 11pm all vehicles must be offsite outside these times

10.0

Waste Management- Aldi Supermarket

Outline Of Proposal

Site Address : Tenancy, South Village- Kirrawee

Applicants Name & Address Deicorp

1 Sargents Road , Minchinbury NSW 2770

Telephone : (02) 9675 9000

Facsimile : (02) 9675 9199

Buildings and other structures currently on the site The site is a tenancy within a proposed new mixed use development.

Brief Description of Proposal Aldi New Supermarket and Liquor tenancy DEMOLITION STAGE (There is no building demolition work associated with this project)

DESTINATION MATERIALS ON SITE REUSE & RECYCLING DISPOSAL

TYPE OF MATERIAL ESTIMATED VOLUME ON-SITE OFF-SITE Specify contractor

Specify proposed reuse Specify contractor and and or recycling outlet landfill site on-site recycling methods

Excavation Material All excavation material Contractor to advise will be which landfill

separated into material site / recycle centre will type be used

for distribution to suitable recycling centres

Green Waste

Bricks Concrete

Timber

Plasterboard

Metals

Other

(please specify)

CONSTRUCTION STAGE (Details of fitout construction waste need to be supplied by the builder once appointed)

DESTINATION MATERIALS ON SITE REUSE & RECYCLING DISPOSAL

TYPE OF MATERIAL ESTIMATED VOLUME ON-SITE OFF-SITE Specify contractor

Specify proposed reuse Specify contractor and and or recycling outlet landfill site on-site recycling methods

Excavation Material TBA All excavation material will be Contractor to advise separated into material type

for distribution to suitable recycling centres

Green Waste TBA Contractor to advise

Concrete Blocks TBA Contractor to advise

Concrete TBA Contractor to advise

Timber TBA Contractor to advise

Plasterboard TBA Contractor to advise

Metals TBA Contractor to advise

Mineral Fibre Tiles TBA Contractor to advise

Glazing TBA Contractor to advise

BUILDING USE AND ONGOING MANAGEMENT (Supermarket operational waste)

ISSUE QUANTIES PROPOSED MANAGEMENTS

Waste Generator Supermarket Food One waste bin is located in the vicinity of the loading dock, location to be Store confirmed.

Estimated garbage The bin will be housed within a gated masonry structure generated per Waste is removed by a waste contractor and sent to a recycling centre. week Waste bins are 1.5 m3 wheelable bins collected by contractors. – 3 cubic meters

Estimated recycling A 30m3 compactor is located to the side of the loading dock. Recycled paper & materials cardboard is loaded from within the Supermarket warehouse via the goods lift. generated per The compactor reduces cardboard and paper waste volumes. The compactor week bin is emptied every two to three weeks or as required by a waste contractor.

Paper / Cardboard Appropriate storage for other recyclables will be provided where required.

- 10 to 15 All pallets and packing materials are to be returned to the Supermarket cubic meters Distribution Centrefor cleaning and recycling

Design- Supermarket Mitigation of noise Compactor will operate during approved store trading hours. Food Store impacts Waste Bin & Compactor collections will occur during approved trading hours.

Aesthetic Waste bins & hoppers will be concealed from view from the street as they’re Considerations within the basement.

Light and Waste management areas are well lit and ventilated Ventilation

Wash Down The waste bin enclosure will be provided with suitable wash down facilities, i.e. Facilities drain to sewer and hose tap, and a cleaning regime will be incorporated into the ALDI store waste management plan.

Green Waste Not the Supermarket responsibility

11.0 First Choice-Liquor Store- South Village-Kirrawee Operational Management Plan INTRODUCTION

This Operation Management Plan details delivery protocols for First Choice South Village dock. It aims to:

LOADING DOCK MANAGEMENT

The Frist Choice Stockroom Manager is responsible for:

d stockrooms

-ordinating delivery schedules with First Choice Distribution Centres (DCs) and direct suppliers and (draft attached).

Ultimate management of the store is the responsibility of the store manager.

The store manager will work closely with First Choice DC Manager to ensure trucks are rostered in two hour intervals to allow for unloading and exit.

Rosters are reviewed periodically in line with customer demands ands to implement efficiencies in delivery management.

First Choice South Village as at September 2015. This plan may be updated as required by First Choice. DOCK HOURS & TRUCK MOVEMENTS Trucks will enter Flora Street dock via Princess Highway and Oak Road. Trucks will exit onto Flora Street then right on to Oak Road and on to Princess Highway.

n the dock area.

3 large trucks (maximum 19m) and up to 15 direct suppliers and vendors will service First Choice South Village. These numbers are maximum projections to allow for the busy Easter and Christmas periods. Typically there will be fewer vehicles each day outside the busy trading peaks. These numbers will further reduce on weekends.

First Choice Loading Dock Operating hours:

6am to 10pm daily

COMPLAINT MANAGEMENT PROCEDURES Any questions or concerns about First Choice South Village deliveries should be quickly bought to First Choice’ attention via:  Customer Care-First Choice- freecall line on 1800 100 338. Calls are logged and responded to promptly Issues may also be logged with the local Store Manager.

END

First Choice South Village as at September 2015. This plan may be updated as required by First Choice. DRAFT DELIVERY SHEET TO BE HANDED TO DELIVERY DRIVERS FIRST CHOICE xxx SOUTH VILLAGE DELIVERIES First Choice South Village loading dock is accessed by travelling south on Princess Highway, left turn into Oak Road and left into Flora Street Dock. Exit is via Flora and Oak Road and Princess Highway. All First Choice delivery drivers must:

Any breaches of these conditions may result in a site ban.

STRICT DELIVERY HOURS & WASTE PICKUPS Mondays to Sundays 6am to 10pm all vehicles must be offsite outside these times

The First Choice Store Manager is the driver’s initial point of contact for all transport issues. These conditions must be met &/or exceeded as part of Coles’ commitment to being a good corporate citizen.

Store Manager First Choice South Village

First Choice Customer Care Ph 1800 100 338 www.firstchoice.com.au; - Contact Us tab

First Choice South Village as at September 2015. This plan may be updated as required by Coles Supermarkets. 3

12.0 Waste and Recycling Management Plan – First Choice South Village-Kirrawee NSW

This plan is current as at August 2015 and may be updated without notice as changes and new initiatives are implemented. Updates on First Choice environment, community and sustainability initiatives can be found at www.first choice.com.au - see About First Choice, Sustainability and Community links.

13. Specialty Loading and Waste

Specialty loading will be provided in the loading dock which will allow all the specialties to have goods delivered. A light will notify the dock manager of any deliveries who will manage the specialty dock. All waste from specialties will be provided within the retail waste room located in the loading dock. Loading/Unloading and waste collection will be within the hours proposed for the supermarkets.