Quarterly Performance Report
2014-15 Quarter 2
SCOTTISH FIRE AND RESCUE SERVICE
November 2014
Report Prepared by Performance Data Services
About the statistics in this report The activity totals and other statistics quoted in this report are internal management information published in the interests of transparency and openness. They are provisional in nature and subject to change as a result of ongoing quality assurance and review.
Because all statistics quoted are provisional there may be differences in the period totals quoted in our reports after original publication which result from revisions or additions to the data on our systems.
The Scottish Government publishes Official Statistics each year which allow for comparisons to be made over longer periods of time.
Quarterly Quarterly PerformanceReport
1 Quarterly Performance Report
2014-15 Quarter 2
Table of Contents KEY POINTS AT A GLANCE ...... 3 SCOTTISH GOVERNMENT TARGETS ...... 4 RESPONSE AND RESILIENCE ...... 8 TOP 15 INCIDENT TYPES ATTENDED ...... 8 CALL HANDLING TIMES ...... 9 RESPONSE TIMES ...... 10 AVAILABILITY OF RDS CREWS ...... 11 PREVENTION AND PROTECTION ...... 12 GENERAL ...... 12 HOME FIRE SAFETY VISITS ...... 12 ENGAGEMENT PROGRAMMES ...... 14 ENFORCEMENT ACTIVITIES ...... 17 FIRE ENGINEERING ACTIVITIES ...... 17 FIRE INVESTIGATION ACTIVITIES...... 18 UNWANTED FIRE ALARM SIGNALS ...... 18 STATISTICS FOR QUARTER 2 ...... 18 GENERAL PROGRESS ON UFAS...... 19 PEOPLE AND ORGANISATIONAL DEVELOPMENT ...... 20 FIREFIGHTER TRAINING AND DEVELOPMENT ...... 20 STAFF ABSENCES ...... 22 DETAILED KPIS ...... 23 GLOSSARY OF TERMS AND ACRONYMS ...... 24
Quarterly Quarterly PerformanceReport
2 Key Points At A Glance
During Quarter 2 of 2014-15 we:
. Attended a total of 23,199 calls for assistance, which included o 6,907 automated fire alarm signals subsequently found on attendance to be equipment-related false alarms, an increase of 5% on the same quarter last year o 1,177 accidental dwelling fires this quarter, with the total attended since the start of the financial year now 2,361 against a target of 2,167 o 600 road traffic collisions (RTCs) . Conducted 16,559 home fire safety visits, at which we fitted or replaced 12,866 smoke detectors . Audited 1,726 non-domestic premises for fire safety . Trained 4,281operational staff in a range of core skills, against a target of 5,469 . Provided specialist fire investigation units at a total of 130 incidents . Conducted 46 fire investigations jointly with the Police and other agencies . Provided Fire Safety Enforcement teams for all venues that were part of the 2014 Commonwealth Games held in July and August 2014, and also for a range of other public events including T In the Park and the Scottish Open golf tournament
Quarterly Quarterly PerformanceReport
3 Scottish Government Targets In Annex B of the Scottish Government’s Fire and Rescue Framework for Scotland 2013 there are six broad targets which the SFRS is tasked to achieve. These relate to reductions in fire fatalities and casualties, special service casualties, accidental dwelling fires, non-domestic fires, and firefighter safety and attendance management. Although these are primarily annual targets we monitor our cumulative progress towards their achievement each year on a quarterly basis. This helps us to ensure that our activities are making the contribution expected of us in line with the Scottish Government’s National Outcomes.
Target 1 - Reducing fire fatalities and casualties, by 5% a year ` Table 1 - All Fire Casualties Actual Estimated Targets % change Total Estimated Casualty Casualty Total from 3yr Year Totals Fatalities Casualties1 Casualties Population2 Rate3 Rate Casualties RAG average 2011-12 to Q2 29 476 505 5,254,800 96.1 rates used to 2012-13 to Q2 20 447 467 5,313,600 87.9 compute estimated 2013-14 to Q2 21 576 597 5,327,898 112.1 target rate and value 2014-15 to Q2 13 404 417 5,327,700 78.3 93.7 499 -20.7%
Notes: 1. Excludes precautionary checkups 2. Source: General Registry Office of Scotland / Scottish Government 3. Per million population This target relates to the total for all fire casualties and fatalities to the current quarter, not just those resulting from accidental dwelling fires. For clarity we show separate subtotals for fire fatalities and non-fatal fire casualties in the second and third columns above.
The total number of casualties to the end of the second quarter, 417, is considerably lower than the 597 recorded for the same period last year. The resulting rate of casualties per million population is 78.3 for this quarter, the lowest rate for the periods shown.
The estimated target set for this quarter is computed by projecting a 5% reduction on the average of the first-quarter rates from 2011-12 to 2013-14. The computed target ceiling inclusive of the 5% reduction is 93.7 casualties per million population (or 499 casualties in absolute terms). As the actual rate of 78.3 per million is lower than the 5% reduction target figure we classify this target as green this quarter.
There were six fire fatalities recorded in the second quarter of this year out of the total of 13 for the first two quarters. All were individual fatalities in separate incidents.
Of the six fire fatalities this quarter, three resulted from accidental dwelling fires in South Lanarkshire, Fife, and Aberdeen City, one from an accident involving a light aircraft in Argyll &Bute, one from a fire in a park in Glasgow City, and one listed as a deliberate fire on retail premises in Moray.
There were 188 non-fatal fire casualties recorded in the second quarter of this year out of the total of 404 for the first two quarters, the lowest recorded for any quarter over the past five years, and a considerable reduction on the total of 286 fire casualties recorded in the second quarter last year. We recognise that the number of non-fatal fire casualties can vary considerably up or down from quarter to
quarter for reasons that are not clear. Quarterly Quarterly PerformanceReport
4 Target 2 - Reducing special services casualties
Table 2 - Special Service Casualties Actual Estimated Targets % change Total Estimated Casualty Casualty Total from 3yr Year Totals Fatalities Casualties1 Casualties Population2 Rate3 Rate Casualties RAG average 2011-12 to Q2 63 1,042 1,105 5,254,800 210.3 rates used to 2012-13 to Q2 66 1,026 1,092 5,313,600 205.5 compute estimated 2013-14 to Q2 70 1,064 1,134 5,327,898 212.8 target rate and value 2014-15 to Q2 68 983 1,051 5,327,700 197.3 209.4 1,116 -5.9%
Notes: 1. Excludes precautionary checkups 2. Source: General Registry Office of Scotland / Scottish Government 3. Per million population This target relates to the total number of fatal and non-fatal casualties recorded at the following types of special service attendances: RTCs, rescue/release of persons, rescue or evacuation from water, other transport incidents, and flooding.
The total number of special service casualties recorded to the end of the second quarter, 1,051, is the lowest recorded in the past six years and is 5.9% lower than the three-year average for the same period in the preceding three years. As the reduction recorded exceeds the target set we classify this indicator as green.
Although the total number of casualties recorded is lower than the three-year average the number of fatalities recorded in that time period (68) is similar to the same period last year (70). Of the fatal casualties recorded 55 result from RTCs, a figure that has been increasing slightly over the past three years.
Non-fatal RTC casualties have declined to a six-year low of 863 from 1,170 in 2009-10.
For the non-RTC special services, there were 8 fatalities and 22 non-fatal casualties recorded for Rescue or Evacuation from Water. For the same period from 2011-12 to 2013-14 the total for fatalities recorded each year was 13, 8 and 10, and for non-fatal casualties 16, 21 and 31. The variability of the figures suggests that normal statistical fluctuations account for year-to-year variations.
Under the Rescue and Release of Persons heading there were 5 fatalities and 85 non-fatal casualties recorded this year. The comparable figures for the same period in 2011-12 to 2013-14 were 5, 4, and 6 fatalities, and 74, 81 and 68 non-fatal casualties. Again, normal statistical variability accounts for year-
to-year fluctuations in these totals.
Under the Other Transport Incidents heading there were no fatalities and 12 non-fatal casualties recorded this year. The comparable figures for 2011-12 to 2013-14 were 0, 7, 0 for fatalities, and 17, 8, and 12 for non-fatal casualties.
In general in Scotland flooding is rarely a cause of casualties. There have been no fatal casualties recorded on the IRS to the end of quarter 2 in the last six financial years, with just 1 non-fatal casualty recorded this year. The minimum number of casualties from flooding recorded for that period was 0 in
2009-10 and the maximum was 2 in 2011-12. Quarterly Quarterly PerformanceReport
5
Target 3 - Reducing accidental dwelling fires, by 10% each year
Table 3 - Accidental Dwelling Fires (ADFs) Actual Estimated Targets % change Estimated ADF from 3yr Year Totals − − Incidents Households1, 2 ADF Rate3 Rate ADF Totals RAG average 2011-12 to Q2 2,485 2,506,062 0.99 rates used to 2012-13 to Q2 2,374 2,518,699 0.94 compute estimated 2013-14 to Q2 2,362 2,401,798 0.98 target rate and value 2014-15 to Q2 2,361 2,475,520 0.95 0.88 2,167 -1.9%
Notes: 1. Source: General Registry Office for Scotland / Scottish Government 2. Household estimate for 2014-15 is averaged from previous years 3. Accidental Dwelling Fires (ADFs) Per 1,000 households The total number of accidental dwelling fires to the end of quarter 2 this year, 2361, is almost identical to the same period last year, 2362. Compared to the three-year average there has been a 1.9% reduction in accidental dwelling fires over the period, but not the 10% required to meet the target. As actual performance is within 10% of expected performance we classify this indicator as amber.
Our analysis work shows that reductions in dwelling fires each year correlate with the lower two quintiles of the Scottish Index of Multiple Deprivation. We continue to refine our analytical tools and techniques to ensure that we have an up-to-date view of where the highest risks exist in our local communities.
Working in partnership with community and other groups that have direct contact with individuals and families who may be at higher risk in their area we target our home fire safety visits and other prevention activities at those perceived to be most at risk.
The Prevention and Protection section of this report details the activities undertaken this quarter to engage directly with communities as well as to protect those most at risk.
Quarterly Quarterly PerformanceReport
6 Target 4 - Reducing the number of non-domestic fires
Table 4 - Non-Domestic Building Fires (NDBFs) Actual Estimated Targets % change Estimated NDBF NDBF NDBF from 3yr Year Totals − − Incidents Buildings1, 2 Rate3 Rate Totals RAG average
2011-12 to Q2 1,404 143,815 9.76 rates used to 2012-13 to Q2 1,248 142,822 8.74 compute estimated 2013-14 to Q2 1,276 141,822 9.00 target rate and value 2014-15 to Q2 1,182 140,500 8.41 9.07 1,275 -8.2%
Notes: 1. Source: Scottish Government 2. The number of non-domestic buildings for 2013-14 and 2014-15 is projected from previous years 3. Non-Domestic Building Fires (NDBFs) Per 1,000 buildings The number of building fires in non-domestic premises continues to reduce, from 1,612 to the end of quarter 2 in 2009-10 to 1,182 at present. The reduction on the three-year average used in the target table is 8.2%. As the target was to reduce the rate of non-domestic building fires, and this target has been met and indeed exceeded, we classify this indicator as green.
Target 5: Reducing firefighter injuries
Table 5 - RIDDOR-Reportable Injuries Actual Estimated Targets % change Staff Injury Injury Injury from 3yr Year Totals − − Incidents Headcount1, 2 Rate3 Rate Totals RAG average 2011-12 to Q2 28 7,669 3.65 rates used to 2012-13 to Q2 32 7,644 4.19 compute estimated 2013-14 to Q2 17 7,302 2.33 target rate and value 2014-15 to Q2 24 7,174 3.35 3.35 24 -1.3%
Notes: 1. Source: Scottish Government 2. The headcount total for 2013-14 is provisional, and the 2014-15 headcount estimated 3. Injury rate per 1,000 staff The number of RIDDOR-reportable injuries to firefighters recorded to the end of the second quarter in 2014-15, 24, is higher than the 17 recorded in the same period last year. Even so, against the three-year average for the period from 2011-12 to 2013-14 the total recorded is lower by 1.3%. As the total of 24 is exactly what we calculate would be required to meet the target of a reduction in the number of
injuries when compared against the three-year average we classify this indicator as green.
For Target 6 on Staff Absences please refer to the Staff Absences section of this report (page 22)
Quarterly Quarterly PerformanceReport
7 Response and Resilience
Top 15 Incident Types Attended We have introduced a new category of False Alarm (Dwelling) for reporting purposes, to distinguish between equipment-related false alarms recorded for domestic dwellings and non-domestic premises on the national Incident Recording System (IRS). This new category records the total number of attendances at alarm activations in domestic dwellings previously counted within the False Alarm (Equipment) category. This change has been made to ensure that what is reported is in line with the SFRS’ Unwanted Fire Alarm Signals (UFAS) policy, as only non-domestic premises using automated fire alarm systems are within the scope of the UFAS policy.
Top 15 Incident Types Attended in 2014-15 Q2 Change From 2013-14 Q2 False Alarm (Equipment) (29.8%) 6,907 297 ▲ 5 % False Alarm (Dwelling) (14.6%) 3,384 265 ▲ 9 % False Alarm (Good Intent) (11.7%) 2,705 128 ▼ 5 % Outdoor Fire (9.4%) 2,173 253 ▼ 10 % Refuse Fire (9.1%) 2,122 136 ▼ 6 % Dwelling Fire (5.7%) 1,321 25 ▼ 2 % Road Traffic Collision (2.6%) 600 43 ▲ 8 % Other Building Fire (2.6%) 599 17 ▼ 3 % False Alarm (Malicious) (2.2%) 514 51 ▼ 9 % Vehicle Fire (2.1%) 489 98 ▼ 17 % Effecting Entry/Exit (1.5%) 337 49 ▲ 17 % Other Primary Fire (1.4%) 324 21 ▼ 6 % Flooding (1.3%) 302 21 ▲ 8 % No Action (0.9%) 212 10 ▲ 5 % Lift Release (0.8%) 177 13 ▼ 7 % Source: IRS Equipment-related false alarms in non-domestic premises went up by 5% this quarter compared to the same period last year and are the highest in that quarter for the past five years. A reduction in the number of Unwanted Fire Alarm Signals is a priority for the Prevention and Protection Directorate. The new category of False Alarm (Dwelling) shows that more than 14% of all incidents attended relate to false alarms resulting from domestic alarm activations, up nearly 9% on the same quarter the previous year, and also at its highest in the past five years. An increase in false alarms resulting from accidental activation of domestic smoke detectors is only to be expected, given that the SFRS and all antecedent services have over the past five years conducted many tens of thousands of home fire safety
visits at which new or replacement smoke detectors were fitted in domestic properties
The number of outdoor fires and refuse fires attended by the Service fell by 10% and 6% respectively compared to the same quarter last year. The number of dwelling fires attended is very similar to the total for the same period last year (down by 2% at 1,321 against 1,346 last year). The number of road-traffic collisions (RTCs) attended increased by 8% this quarter to 600 from 567 in the same period last year. However, the number of vehicle fires attended decreased by 17% from 587
in the same period last year to 489 this quarter. Quarterly Quarterly PerformanceReport
8 Call Handling Times This activity is the first stage of initiating an emergency response. The speed at which a call is handled directly relates to how quickly a crew is mobilised to an incident. The quicker we can respond to an incident then the quicker we can stabilise a situation and improve the safety of those affected. Primary fires occur for the most part at locations with addresses that can be looked up from a gazetteer relatively quickly. It can take longer to handle secondary fires and RTCs, as these may have to be located and their location refined from other information (on landmarks or road junctions for example) provided by the caller at the time.
Primary Fire Call Handling Times by Service Delivery Area
EAST 2014-15 Q2 NORTH WEST 500 2013-14 Q2 250 700 450 600 400 200 350 500 300 150 400 250 200 100 300 150 200 100 50 100 50 0 0 0 30 60 90 120 150 180 210 240 300 30 60 90 120 150 180 210 240 300 30 60 90 120 150 180 210 240 300 Seconds Seconds Seconds 80% handled within 120s 80% handled within 150s 80% handled within 90s
Secondary Fire Call Handling Times by Service Delivery Area
EAST NORTH WEST 700 300 1400
600 250 1200 500 1000 200 400 800 150 300 600 100 200 400
100 50 200
0 0 0 30 60 90 120 150 180 210 240 300 30 60 90 120 150 180 210 240 300 30 60 90 120 150 180 210 240 300 Seconds Seconds Seconds 80% handled within 120s 80% handled within 150s 80% handled within 90s
RTC Call Handling Times by Service Delivery Area
EAST NORTH WEST 80 70 100 90 70 60 80 60 50 70 50 40 60 40 50 30 30 40 20 30 20 20 10 10 10 0 0 0 30 60 90 120 150 180 210 240 300 30 60 90 120 150 180 210 240 300 30 60 90 120 150 180 210 240 300 Seconds Seconds Seconds 80% handled within 120s 80% handled within 150s 80% handled within 120s
The charts show that call handling times can vary across the three service delivery areas, in large part
due to geographical factors but also potentially as a result of differing working practices. Quarterly Quarterly PerformanceReport
9 The move to a central infrastructure and a single system should eliminate variations in working practices as a contributory factor. As a single Service, adopting the best practices from all previous services should result in improvement in this first step in our response arrangements.
Response Times The length of time it takes to respond to an incident relates to how much an incident has developed or escalated. Attendance times vary widely according to the geography of the region concerned and the duty system of the responder. The charts show a number of different peaks arising from multiple factors, including the time difference for mobilisation of whole-time and retained duty system crews, and the distance travelled. This is particularly marked for RTCs, which often occur much further away from the nearest station than is the case for most primary fires, say.
Primary Fire Attendance Times by Service Delivery Area
EAST 2014-15 Q2 NORTH WEST 300 2013-14 Q2 160 600 140 250 500 120 200 400 100 150 80 300 60 100 200 40 50 100 20 0 0 0 02 04 06 08 10 12 14 16 18 20 22 24 26 28 30 02 04 06 08 10 12 14 16 18 20 22 24 26 28 30 02 04 06 08 10 12 14 16 18 20 22 24 26 28 30 Mins Mins Mins 80% attended within 12 mins 80% attended within 14 mins 80% attended within 10 mins
Secondary Fire Attendance Times by Service Delivery Area
EAST NORTH WEST 450 200 1000 400 180 900 350 160 800 300 140 700 120 600 250 100 500 200 80 400 150 60 300 100 40 200 50 20 100 0 0 0 02 04 06 08 10 12 14 16 18 20 22 24 26 28 30 02 04 06 08 10 12 14 16 18 20 22 24 26 28 30 02 04 06 08 10 12 14 16 18 20 22 24 26 28 30 Mins Mins Mins 80% attended within 12 mins 80% attended within 14 mins 80% attended within 10 mins
RTC Attendance Times by Service Delivery Area
EAST NORTH WEST
50 35 60
45 30 40 50 25 35 40 30 20 25 30 20 15 20 15 10 10 5 10 5 0 0 0 02 04 06 08 10 12 14 16 18 20 22 24 26 28 30 02 04 06 08 10 12 14 16 18 20 22 24 26 28 30 02 04 06 08 10 12 14 16 18 20 22 24 26 28 30 Mins Mins Mins
80% attended within 14 mins 80% attended within 18 mins 80% attended within 14 mins Quarterly Quarterly PerformanceReport
10 Availability of RDS Crews The availability of our Retained Duty System (RDS) crews or ‘on call’ firefighters is a key component of our operational service delivery model. The table below shows the percentage availability of RDS appliances by local senior officer area, sourced from reports drawn from the retained availability systems in use in the eight antecedent services.
Retained Duty System Station Appliance Availability 2014-15 Q2 Weekday Weekday No of RDS SDA Local Senior Officer Area Days Nights Weekends Overall Stations1 East Clackmannanshire, Stirling 55% 90% 76% 74% 11 East East Lothian, Midlothian, Scottish Borders 74% 92% 84% 83% 19 East Edinburgh City 67% 98% 94% 87% 1 East Falkirk, West Lothian 56% 84% 79% 72% 9 East Fife 70% 92% 85% 83% 8 North Aberdeen City 69% 92% 54% 71% 1 North Aberdeenshire, Moray 74% 95% 85% 85% 35 North Angus, Dundee City, Perth & Kinross 69% 95% 81% 83% 17 North Highland 74% 95% 88% 87% 52 North Na H-Eileanan an Iar, Orkney Islands, Shetland Islands 75% 92% 87% 85% 40 West Argyll & Bute, East Dunbartonshire, West Dunbartonshire 86% 98% 92% 92% 16 West Dumfries & Galloway 89% 100% 97% 95% 16 West East Ayrshire, North Ayrshire, South Ayrshire 75% 97% 89% 88% 22 West East Renfrewshire, Inverclyde, Renfrewshire 93% 100% 97% 96% 4 West North Lanarkshire 87% 99% 96% 94% 3 West South Lanarkshire 71% 98% 92% 87% 8 SFRS 74% 95% 87% 86% 262
1 Includes WT/RDS and WT Day Crewed stations During weekdays (defined as 0800-1800 Monday to Friday) average RDS appliance availability this quarter was 74%, in contrast to weekday nights where average availability was 95%. As RDS staff have work and other commitments the lower availability during weekdays reflects such commitments. Within the local senior officer areas there are some variances in overall availability, most notably lower than average in the Clackmannanshire and Stirling and Falkirk and West Lothian LSO areas, and higher than average in the West in general except for the East Ayrshire, North Ayrshire and South Ayrshire and South Lanarkshire LSO areas.
Quarterly Quarterly PerformanceReport
11 Prevention and Protection
General The Prevention and Protection Directorate is currently conducting a review of local structures and policy implementation. This review is being undertaken in two stages. The first, which commenced during Q2, is being undertaken as part of the on-going sequence of regular meetings between the Directorate and LSO’s. During these meetings, the Director and Directorate personnel are seeking feedback on Prevention and Protection development from the LSOs’ perspective. This first stage will be used to inform a more detailed review, which will take a thematic approach to determining the extent to which Prevention and Protection policies have been embedded and structures formed. The SFRS Director of Prevention and Protection has recently been appointed to the role of Director of Prevention, Protection and Road Safety (PPRS) for the Chief Fire Officers Association (CFOA). Connections are being strengthened with other Fire and Rescue Services in the UK through the CFOA PPRS Directorate, thereby enabling best practice to be identified and implemented within the SFRS. One immediate priority that has been identified is the opportunity for the SFRS to securely exchange information with the NHS in relation to vulnerable patients recently discharged from hospital. This information will be used to target appropriate interventions, and will be managed as part of the Building Safer Communities Programme, Phase 2: Reducing Unintentional Harm.
Home Fire Safety Visits A primary activity related to improving the safety of our communities is the carrying out of home fire safety visits. The cumulative total for the number of home fire safety visits (HFSVs) undertaken to the end of the second quarter this year is 33,206, of which 16,559 were undertaken this quarter. The number of HFSVs undertaken in each Service Delivery Area (SDA) this quarter is shown in the table below.1 Also shown in the table are the number of visits undertaken in properties ranked within the two lowest quintiles of the Scottish Index of Multiple Deprivation (SIMD), and the number of visits in properties located in areas identified by the Fire Service Emergency Cover (FSEC) model as High or Very High for the risk of a dwelling fire fatality.
KPI-09ai Full KPI-09b FSEC KPI-09b Rate SIMD Lower Visit (SD KPI-09aii High or Very per 1000 Area Total Visits Quintiles Fitted) Advice Only High Visits households SD FItted Geolocation Unknown 10 - 1 9 - - 3 EAST 5,534 2,557 2,680 2,854 1,992 2.74 5,183 NORTH 4,529 1,796 1,136 3,393 1,842 3.19 2,260
WEST 6,486 3,931 2,764 3,722 2,578 2.35 5,420
Scotland 16,559 8,284 6,581 9,978 6,412 2.67 12,866 In addition to what is shown in the table, 5,790 households were offered a home fire safety visit but subsequently declined the offer. Adding this to the number of visits carried out (16,559) the total number of home fire safety visits offered this quarter was 22,349. The number of visits declined this quarter is therefore just under 26% of the total number of visits offered.
Quarterly Quarterly PerformanceReport 1 In the table ‘SD Fitted‘ means the number of smoke detectors fitted 12 The chart below shows the total number of home fire safety visits undertaken by each SDA over the past five quarters, split into those in the SIMD lower two quintiles (lower bar in each case) and the upper three quintiles (upper bar). The current quarter is on the right in each case.
As the table and chart show, in the West SDA the largest proportion of home fire safety visits are being undertaken in dwellings categorised in SIMD quintiles 1 and 2, and it is in areas like these that we can show continued reductions in accidental dwelling fires over time. For the North and the East SDAs, more home fire safety visits have been conducted in dwellings where the SIMD rating is in the upper three quintiles, and though all such visits make a contribution to safety in the home the number of accidental dwelling fires for properties in the upper SIMD quintiles does not show the same reduction over time (or at all in some cases) as is seen for SIMD quintiles 1 and 2. Measures such as the SIMD score and others such as the FSEC fatality risk rating are aggregates which tell us what the overall population risk may be. These measures cannot tell us except in broad terms what the risk for any one household might be here and now. To address this the Prevention and Protection department use a simple method of assessing the pre-visit risk for each home fire safety visit based on up-to-date information either from the requestor or from a partner agency, followed up with a
post-visit risk score to assist with comparing before and after.
Quarterly Quarterly PerformanceReport
13 Engagement Programmes
Youth Engagement Various diversionary activities took place during the summer period within Aberdeen City at locations that were known to Police, Fire and Local Authority as 'hot spots' for anti-social, behaviour. Engagement activities and initiatives were carried out in partnership with Sport Aberdeen and Streetsports. Through the Early and Effective Intervention (EEI) Programme two young people were referred to the Fire-setter Intervention Programme in the Clackmannanshire area. The Renfrewshire multi-agency Tasking and Co-ordinating Group targeted areas with high incidents of deliberate fire raising and worked in partnership with Renfrewshire Street Stuff to carry out youth engagement and clean-up programmes. The City of Edinburgh LSO Area utilised twitter on a continual basis throughout the summer period to disseminate fire safety messages and information. One message posted after re-tweets had a reach of 79,398. Young Citizens, Community Resilience 3 day event based in Whithorn for surrounding communities has been undertaken in Dumfries and Galloway. This involved engaging youths in training events and participation to assist the local community, particularly the elderly, during periods of bad weather etc. In September 2014, approximately 1180 children from across the Scottish Borders participated in the Crucial Crew event, a series of inter active workshops which teach them important life skills. The Crucial Crew event, which is in its 22nd year, involves primary seven children taking part in scenarios where they must identify potential hazards and respond as if they were real-life situations. The event is designed to help young people cope with dangerous situations and to make potentially life- saving decisions. The scenarios also help children to understand the roles of the emergency services, in particular the Fire Service and Police. In Mid and East Lothian a 3 day multi-agency initiative called 2Moro’s Driver was held which involves all sixth-year students in the two council areas attending a half day workshop about driver safety. About 1,400 student attended in total. North Lanarkshire Community Action Team (CAT) officers worked closely with North Lanarkshire Council Park Rangers to reduce the opportunities for wilful fire setting at locations which had been fire hotspots in previous years. These included Strathclyde Park, Greenhead Moss, Forgewood Green and River Clyde Walkway. In consultation with the Rangers, CAT Officers provided advice on how to reduce fire risk. Work undertaken included creating fire breaks at Greenhead Moss, cutting back large areas of overgrown and dead foliage. For the first six months
of the reporting period activity in these locations has greatly reduced when compared to previous years.
Quarterly Quarterly PerformanceReport
14 Road Safety South Lanarkshire utilises “Cut It Out” which is an interactive road safety programme which includes a series of events running from August 2014 to March 2015. It is aimed at S6 pupils who are newly qualified young drivers and/or those who travel in vehicles with newly qualified drivers. A strategic group has been formed for “Collaborative approach to road casualty reduction in North East Scotland”. This is being chaired by Aberdeenshire Council and attendees include NESTRANS, NHS, Police, SFRS, Aberdeen City and Moray Councils.
Vulnerable Adults Scottish Borders LSO Area staff were involved in multi-agency response and safety planning around high risk domestic abuse cases. This is based on the model designed by the national charity Co- ordinated Action Against Domestic Abuse (CAADA). Regular meetings are held to identify the risks to the subjects of these cases and identify and agree upon actions to be taken to mitigate the risks. The SFRS is a core partner agency in this process and provides HFSVs as part of the overall safety plan. Voluntary Action North Lanarkshire (VANL) are working together with the Partnership Unit to bring in third sector volunteers to deliver HFSVs in partnership with Community Action Team members. The volunteers will be trained and assessed over a set period of time and once deemed competent they will operate within their specific sector delivering HFSVs within North Lanarkshire. Aberdeen LSO area stations have received input from Telecare specialists regarding the capabilities and range of detection equipment available. Staff can now provide advice during HFSVs and also refer members of the public to Telecare specialists. Telecare staff have also have been given awareness training on vulnerability, allowing them to refer their clients for HFSVs. The Fife LSO area has developed a partnership agreement where occupational therapy refer their clients to the SFRS. A HFSV is then carried out and a Wi-Fi hard of hearing alarm supplied by social services is also installed by operational crews. In partnership with a number of agencies within the Fife LSO area a referral pathway has been designed to allow quick and easy access to services SFRS provides. Partners include the Community Health Partnership, NHS Departments, ICASS, Maternity, Hospitals at home, Health Visitors and Patient flow co-ordinators, Social services and Social housing (including Fife Housing Association, Barony and Kingdom housing). In partnership with Fife Community Partnership (FCP) a fire fighter has been seconded to develop a Home Safety Visit. This visit will be design to ensure members of the public within Fife are safe at home not only from fire. By April 2015 all Fife based firefighters will carry out a home safety visit looking at a number of key areas of significance including falls, security, child safety , elderly safety etc. East Renfrewshire Alcohol & Drugs partnership (ADP) have agreed a formal referral process which will mean that vulnerable adults who are Alcohol and Drugs service users will be referred to Scottish Fire and Rescue Service and a Home Fire Safety Visit (HFSV) will be conducted. A member of the Scottish Retired Employee Association (REA) has been working with SFRS in East Renfrewshire to fit smoke detectors as an integral part of East Renfrewshire Telecare systems.
An average of 50 systems per month are currently being installed. Quarterly Quarterly PerformanceReport
15 A Community Safety Advocate has engaged with managers and residents within several Sheltered housing complexes in Renfrewshire. The Advocate has delivered Fire safety talks to groups of residents and also delivered HFSV to all residents within their individual homes.
Referrals All whole-time operational personnel in the Scottish Borders Area have received training sessions from the Alcohol and Drugs Partnership (ADP). This initiative is designed to help reduce the fire risk to clients who use the alcohol support services as well as equipping SFRS with information and knowledge they can pass on at incidents and during HFSVs. The Upward Mobility Project, a registered charity in Edinburgh who provide workshops for adults with learning disabilities, has established a process to refer service users for a HFSV. Positive Steps, based in Dundee City, have joined the process for referring their service users for HFSVs. This agency is dedicated to promoting the health, wellbeing and social lifestyle of vulnerable persons. West Lothian Housing Partnership, part of the Wheatley Group, has a dedicated fire officer (based in Glasgow) supporting Housing Officers to identify risks and generate HFSV referrals. This SFRS staff member also provides operational intelligence to the housing association if there have been incidents in domestic properties or secondary fires.
Other Work Completed and In Progress The Summer Thematic Action Plan (TAP) was adopted across the Service during the Q2 period focusing on reducing deliberate fire setting, including primary and secondary fires. Guidance was provided to support LSOs and Risk Managers to minimise seasonal operational demand and, in particular, ensure the safety of people who live, work and visit Scotland during the summer period. The Summer TAP was also intended to complement contingency planning and response arrangements in and around major events and venues during 2014, and, by reducing unnecessary turnouts, to assist in maintaining effective fire and emergency cover. The Commonwealth Games was held in Glasgow over the months of July and August. Various activities were undertaken across Glasgow and surrounding areas, including targeting of HFSV, direct public engagement with those visiting the city, youth engagement activities across local schools and the use of social media to promote the Service. Building Safer Communities, Phase 2 Scoping Event (reducing unintentional harm) was held in August 2014 attended by a range of partners and organisations. A subsequent executive group was formed and an initial meeting held in September where priorities and future direction were agreed. The next meeting for the Executive Group will be held in December 2014.
The Partnership Unit produced a number of resources during the Q2 period, including A Guide to Working with NHS Stakeholders, Get It Right For Every Child Guidance, Safeguarding Children Guidance, Guide to Alcohol and Drug Partnerships, Go Safe Scotland – guidance for both SFRS and Education staff, and safety presentations for students, older people and the general public.
Quarterly Quarterly PerformanceReport
16 Enforcement Activities In this quarter we completed 1,726 audits, of which 389 were in the North SDA, 806 in the West and 531 in the East. We issued two enforcement notices for serious breaches of Fire Safety Compliance in the second quarter, one in the North and one in the East SDA. No enforcement notices were issued in the West SDA. No prohibition notices were issued this quarter.
Fire Engineering Activities The second quarter this year was very resource intensive on local Fire Safety Enforcement (FSE) teams across Scotland as they contributed to the protection of public safety at a number of large scale events. For example, every venue during games time of the Commonwealth Games (23 July to 03 Aug) was resourced with FSE teams. Other events such as the Scottish Open golf (10 -13 July), T in the Park (11-13 July), Wickerman Festival (25-26 July), Edinburgh Fringe (01-25 August) and Ryder Cup (26-28 September) were all supported with an attendance of local FSE teams. Monthly meetings with Scottish Government Building Standards are on-going with information exchanged over the fire grading of buildings and modern methods of construction being utilised within the built environment. These are issues that have an impact on the safety of both our operational firefighters and local communities. FSE managers have met with SEPA and Police Scotland representatives to discuss methods of information sharing to reduce fires within waste recycling centres. Local FSE teams supported Police Scotland operations in disrupting serious and organised crime activities involving metal theft. In September FSE Officers delivered presentations on modern methods of construction and Fire Risk Assessment to the trainee course at the Scottish Fire Service College (SFSC) in Gullane. Fire Engineering teams are engaged with the Scottish Whisky Association, local building standards verifiers and the sprinkler industry to discuss solutions for the protection of non-code compliant whisky maturations sites across Scotland. Moreover, carrying on from the work established in Q1, Fire Engineering teams are engaged in building projects with a combined value of £1.8b. The Prevention and Protection Directorate have responded to 76 consultations on new building projects across Scotland
Quarterly Quarterly PerformanceReport
17 Fire Investigation Activities The table below shows a summary of activity conducted by the specialist Fire Investigation team in the second quarter this year.
West East North Number of incidents attended by each Fire 45 60 25 Investigation (FI )unit Number of multi-agency joint investigations 26 7 13
Number of times FIOs require to give evidence 3 0 0 at criminal court/FAI hearings
Unwanted Fire Alarm Signals Statistics for Quarter 2 We noted in the incident summary earlier in this report that the number of equipment-related false alarms attended this quarter, 6,907, was 5% up on the same period last year. The table below ranks the number of alarm attendances for the top 15 non-domestic premises types along with the percentage of all equipment-related alarms this represents, and the change in the number of false alarms at that type of premises from the same quarter last year.
Change From Top 15 False Alarm (Equipment) Property Categories 2014-15 Q2 2013-14 Q2 Hospitals and medical care, Hospital 743 (15.2%) 26 ▲ 4 % Education, Infant/primary school 505 (10.3%) 178 ▲ 54 % Residential Home, Nursing/Care 470 (9.6%) 64 ▼ 12 % Offices and call centres, Purpose built office 469 (9.6%) 36 ▲ 8 % Other Residential, Student Hall of Residence 346 (7.1%) 21 ▼ 6 % Other Residential, Hotel/motel 303 (6.2%) 30 ▼ 9 % Other Residential, Sheltered Housing - not self contained 266 (5.4%) 51 ▲ 24 % Education, Secondary school 251 (5.1%) 47 ▲ 23 % Education, College/University 246 (5.0%) 33 ▼ 12 % Retail, Single shop 195 (4.0%) 9 ▲ 5 % Warehouses and bulk storage, Warehouse 178 (3.6%) 31 ▲ 21 % Offices and call centres, Converted office 142 (2.9%) 20 ▼ 12 % Other Residential, Hostel (e.g. for homeless people) 117 (2.4%) 5 ▲ 5 %
Industrial Manufacturing, Factory 106 (2.2%) 10 ▼ 9 % Other Residential, Other Residential Home 103 (2.1%) 64 ▲ 164 %
At the top of the table are attendances at alarm activations in hospitals (743 attendances, up 4% on the same period last year). The largest increase in absolute terms was recorded in the second most-attended category, primary schools (505 attendances, an increase of 178 or 54% on the same period last year). Attendance at alarm activations in secondary schools (the eighth most-frequent) also increased by 23%
to 251 this quarter. Quarterly Quarterly PerformanceReport
18 The third most-frequent category was residential nursing/care homes with 470 attendances, which was a decrease of 12% on the same period last year.
General Progress on UFAS In partnership with members of the Business Engagement Forum, preliminary work has started with companies that provide an Alarm Receiving Centre (ARC) service to sheltered housing complexes. In line with recommendations within the British Standard, ARCs are being encouraged to challenge and filter all calls to sheltered housing complexes before they are routed through to SFRS control rooms. Scoping work has begun this quarter to identify innovative ways of supporting LSOs in reducing blue light mobilisations to premises with high levels of UFAS. In this regard, the use of suitable grace periods for investigation of the fire alarm based on the risk profile of the premises are being considered. Throughout the second quarter we have continued training local operational crews for their business engagement role in support of reducing UFAS within premises. This quarter a UFAS Project was set up within the Glasgow City LSO Area in partnership with key stakeholders from the business community and fire industry. The project is expected to go live during Q3, and is coordinated by an executive sub-group of the Business Engagement Forum. It involves analysis of the causes of UFAS incidents to develop strategies for the reduction of UFAS incidents in the future. The main objectives of the project are:
Collation of comprehensive data in relation to UFAS incidents Identification of the common causes of UFAS incidents, including appropriate classification Improved engagement between the SFRS, the fire industry, and businesses in relation to UFAS incidents A reduction in the volume of UFAS incidents within the Glasgow City LSO Area Provision of intelligence to assist reduce the volume of UFAS incidents across the SFRS.
Quarterly Quarterly PerformanceReport
19 People and Organisational Development
Firefighter Training and Development The table below lists the total number of candidates trained in specific courses for the first and second quarters of this year:
Q1 Q2 Q3 Q4 Totals 2014/15 Target Actual % Target Actual % Target Actual % Target Actual % Target Actual % BA Refresher 1,104 740 67 771 541 70 ------1,875 1,281 68 CFBT 573 457 80 577 436 76 ------1,150 893 78 Incident Command 342 316 92 355 319 90 ------697 635 91 RTC 517 403 78 943 743 79 ------1,460 1,146 78 Technical Rescue 1,425 997 70 1,394 1,042 75 ------2,819 2,039 72 RDS Support 419 439 105 910 721 79 ------1,329 1,160 87 W/T Assessments 46 46 100 38 38 100 ------84 84 100 Achieving SVQ 16 16 100 16 16 100 ------32 32 100 RDS Assessments 11 11 100 60 50 83 ------71 61 86 Driver Training 569 557 98 405 375 93 ------974 932 96 5,022 3,982 79 5,469 4,281 78 ------10,491 8,263 79 The two charts below show provide a graphical view of target against actual for each quarter:
SFRS Candidate Totals Quarter SFRS Candidate Totals Quarter 1,600 1,600 1,400 Target 1,400 Target 1,200 Actual 1,200 Actual 1,000 1,000 800 800 600 600 400 400 200 200 - -
The number of candidates for each course by service delivery area is shown in the table below:
Service Delivery Area Actual Q1 Q2 Q3 Q4 2014/15 West East North Total West East North Total West East North Total West East North Total All BA Refresher 143 209 388 740 101 213 227 541 ------1,281 CFBT 198 82 177 457 121 151 164 436 ------893 Incident Command 181 53 82 316 123 98 98 319 ------635 RTC 229 35 139 403 140 514 89 743 ------1,146
Technical Rescue 489 245 263 997 184 451 407 1,042 ------2,039
RDS Support - 373 66 439 - 323 398 721 ------1,160 W/T Assessments 2 38 6 46 22 10 6 38 ------84 Achieving SVQ - 12 4 16 12 2 2 16 ------32 RDS Assessments - 11 - 11 - 36 14 50 ------61 Driver Training 284 206 67 557 112 168 95 375 ------932 1,526 1,264 1,192 3,982 815 1,966 1,500 4,281 ------8,263
Quarterly Quarterly PerformanceReport
20 Notes on West SDA Training As staff in the West SDA had commitments resulting from the Commonwealth Games there was a reduction in training activity in the West SDA during this quarter.
The RTC Section delivered training to partnership organisations, including the Scottish Ambulance Service and other medical personnel. 24 staff were trained in the first quarter and 22 in the second.
In the first quarter a Heavy Rescue Seminar was delivered to 116 SFRS and partnership organisation personnel.
In the second quarter an RTC Seminar was delivered to 67 SFRS and partnership organisation personnel.
Quarterly Quarterly PerformanceReport
21 Staff Absences A revised range of performance indicators for People and Organisational Development is to be developed. At present, for continuity of reporting we continue as we did in 2013-14 to provide the staff absence PI based on the former Chief Fire Officers for Scotland (CFOAs) Local Performance Indicator collected by all antecedent Services. This PI is also used as evidence for Target 6 of the Scottish Government Fire Framework Targets: “reduce the days lost to sickness so that the SFRS at least matches the average of the best four pre-2013 fire and rescue services”. Staff absences as recorded using the former Audit Scotland Statutory Performance Indicator show a mixed picture, and not one which tells the whole story for the Service. We classify this PI as amber, as we have not met the target that the Service should have a rate of absence no greater than that of the average of the best four of the antecedent services, but we are within 10% of the target for whole-time staff.
Absence Management PI - Scottish Government Target 6
2014-15 Quarter 2 (compared to same period in previous year)
Service Delivery Area
Prev Year Average for Best Four SFRS Average North West East Antcedent Services
Average days lost A. Rider Shifts Lost 4.2 4.5 4.9 4.5 4.4 per rider shift
Average days lost B. Other Staff 1.7 2.7 3.2 3.9 0.8 per FTE other staff
Note (A) Average number of rider shifts lost due to sickness and light duties per rider position (B) Average number of working days lost to sickness per employee for all other staff
The equivalent figures for quarter 2 of 2013-14 are shown below2.
Absence Management PI - Scottish Government Target 6
2013-14 Quarter 2 (compared to same period in previous year)
Service Delivery Area
Prev Year Average for Best Four SFRS Average North West East Antcedent Services
Average days lost A. Rider Shifts Lost 3.8 4.4 4.4 4.6 4.2 per rider shift
Average days lost B. Other Staff 2.9 2.4 3.5 2.1 2.6 per FTE other staff
Note
(A) Average number of rider shifts lost due to sickness and light duties per rider position (B) Average number of working days lost to sickness per employee for all other staff
Quarterly Quarterly PerformanceReport 2 ratios calculated using 2013-14 Q4 staffing figures 22 Detailed KPIs
The table below lists available KPIs based on IRS data since April 2009. The cumulative totals to the current reporting quarter are shown, along with the comparable totals for the past five years and the direction of travel for the periods listed.
Fire Framework KPIs 2009-10 to 2014-15 Cumulative totals from start of Q1 to end of Q2 each financial year
KPI 2009-10 2010-11 2011-12 2012-13 2013-14 2014-15 Direction Deliberate Fires - All 12,840 16,237 11,028 8,179 10,785 8,203 ↓ Deliberate Primary Fires 2,683 2,309 2,069 1,597 1,504 1,358 ↓ Deliberate Dwelling Fires 654 527 518 451 342 302 ↓ Deliberate Other Building Fires 581 473 498 405 371 328 ↓ Deliberate Vehicle Fires 832 705 591 447 422 405 ↓ Deliberate Other Primary Fires 616 604 462 294 369 323 ↓ Deliberate Secondary Fires 10,157 13,927 8,959 6,582 9,280 6,844 ↓ Deliberate Secondary Refuse Fires 5,136 5,516 4,706 3,779 3,818 3,406 ↓ Deliberate Secondary Other Fires 5,021 8,411 4,253 2,803 5,462 3,438 ↓ Accidental Fires - All 7,915 6,745 6,197 5,486 6,673 5,764 ↓ Accidental Primary Fires 4,663 4,435 4,304 4,067 4,156 4,023 ↓ Accidental Dwelling Fires 2,518 2,424 2,485 2,374 2,362 2,361 ↔ Accidental Other Building Fires 1,031 975 906 843 905 854 ↓ Accidental Vehicle Fires 803 721 674 644 626 602 ↓ Accidental Other Primary Fires 311 315 239 206 263 206 ↓ Accidental Secondary Fires 2,842 1,882 1,546 1,070 2,166 1,455 ↓ Accidental Secondary Refuse Fires 1,227 544 587 465 700 660 ↑ Accidental Secondary Other Fires 1,615 1,338 959 605 1,466 795 ↓ Fire Casualties - All 615 570 634 605 725 528 ↓ Fire Fatalities 27 19 29 20 21 13 ↓ Fire Casualties Excluding Precautionary 450 453 476 447 576 404 ↓ Fire Casualties including Precautionary 588 551 605 585 704 515 ↓ Accidental Dwelling Fire Fatalities 20 15 20 14 14 8 ↓ Accidental Dwelling Fire Casualties Exc. Prec 319 318 333 314 418 309 ↓ Accidental Dwelling Fire Casualties Inc. Prec 426 386 431 423 508 391 ↓ Non-Domestic Fires 1,603 1,432 1,390 1,238 1,269 1,165 ↓ Special Services - All 5,565 4,881 4,896 4,806 4,545 4,826 ↔ Special Services - RTCs 1,516 1,190 1,111 1,136 1,046 1,089 ↔ Special Services - Flooding 638 496 556 736 442 544 ↔ Special Services - Extrication 590 503 481 469 418 459 ↔ Special Services - Others 2,821 2,692 2,748 2,465 2,639 2,734 ↔ RTC Casualties 1,170 924 933 915 952 863 ↓ RTC Fatalities 62 57 45 47 54 55 ↑ False Alarms - All 26,670 25,898 24,582 24,049 24,392 25,218 ↔ False Alarms Good Intent 7,275 6,967 5,784 5,143 5,556 5,147 ↓ False Alarms Malicious 1,502 1,561 1,458 1,206 1,166 1,031 ↓ False Alarms Equipment Related 17,893 17,370 17,340 17,700 17,670 19,040 ↑
Quarterly Quarterly PerformanceReport
23 Glossary of terms and acronyms Entry What it means ADF Accidental Dwelling Fire
ARC Alarm Receiving Centre – a call-centre service provided by commercial organisations to receive alarm activation signals and filter out those which are not thought to be genuine before calling the relevant emergency service.
Antecedent Service One of the eight former Fire and Rescue Services in Scotland that were merged in April 2013 to form the Scottish Fire and Rescue Service. The eight former services were: o Central o Dumfries & Galloway o Fife o Grampian o Highlands & Islands o Lothian & Borders o Strathclyde o Tayside CFOA Chief Fire Officers Association (web address http://www.cfoa.org.uk/)
Chimney Fires These are fires occurring in an occupied building where the fire was confined within the chimney structure (and did not involve casualties or rescues or attendance by five or more appliances).
CPP Community Planning Partnership
CSET Community Safety Engagement Toolkit: a central IT system used to record home fire safety visits and community safety activities
False Alarm An event in which the fire and rescue service believes they are called to a reportable fire and then find there is no such incident.
False Alarm An event in which the operation of a smoke or heat detector in a domestic (Dwelling) dwelling results in an emergency call to the fire and rescue service, which is subsequently found to have been a result of a fault in the detector, or by operation of the detector in response to cooking fumes, steam, or other substances.
False Alarm An event in which a smoke or heat detector in a non-domestic property triggers (Equipment) an automated fire alarm call to the fire and rescue service, which is subsequently
found to have been a result of a fault in the equipment, or by operation of the detector in response to substances such as steam, dust and so on.
False Alarm (Good An event in which the person who called the fire and rescue service believed in Intent) good faith that they were reporting a fire, subsequently found by the fire and rescue service not to be the case.
False Alarm False alarms which result from human intervention such as deliberate breakage of (Malicious) fire alarm call-points when there is no fire, deliberate reporting of non-existent
fires and so on. Quarterly Quarterly PerformanceReport
24 Entry What it means FI / FIO Fire Investigation / Fire Investigation Officer
Fire Framework This is a short name for the Scottish Government’s Fire and Rescue Framework for Scotland 2013, which provides priorities and objectives for the SFRS.
FSE Fire Safety Enforcement
FSEC The Fire Service Emergency Cover model, used to model risks to life and property resulting from fires and other incidents. The model takes into account the location of resources such as pumping appliances, and can be used when planning where best to site stations etc.
HFSV Home Fire Safety Visit
IRS The National Incident Recording System, developed on behalf of the UK Government's Department for Communities and Local Government (DCLG). All incidents attended by Fire and Services throughout Great Britain are logged and recorded on the IRS by one of the firefighters in attendance at the incident concerned. The IRS first came into operation in April 2009.
LSO Local Senior Officer. An officer who has responsibility for the services provided by the SFRS to one or more local authority areas. There are seventeen LSO posts in the SFRS covering between them the 32 local authority areas in Scotland.
Other Building A non-domestic building such as a shop, office, hospital, care home, school and so on. The term comes from the Fire Service Emergency Cover (FSEC) model which separately models the risk to persons involved in Dwelling Fires and those in Other Buildings.
PDIR Post-Domestic Incident Response, a term used by the Prevention and Protection Directorate to indicate actions taken following attendance at a fire in the home. PDIRs include amongst other things the offer of a follow-up home fire safety visit to the household concerned.
PPED Prevention and Protection Enforcement Database: a central IT system which records non-domestic fire safety visits and enforcement activity.
Primary Fires These include all fires in buildings, vehicles and outdoor structures or any fire
involving casualties, rescues, or fires attended by five or more appliances.
Q1, Q2, Q3, Q4 Reporting quarters for each quarterly performance report, based on the financial year, not the calendar year. The first quarter, Q1, covers April to June, Q2 July to September, Q3 October to December, and Q4 January to March accordingly.
Quintile Any of five equal groups into which a population can be divided according to the
distribution of values of a particular variable. Quarterly Quarterly PerformanceReport
25 Entry What it means RAG Indicator Red-Amber-Green indicator – a simple graphical way of showing performance against a target, based on a traffic light analogy. If we show a red indicator in this report it means that we have not achieved the target, with actual performance more than 10% outside of what was projected. An amber indicator means that though we did not achieve the target we were within 10% of what was projected. A green indicator means that we achieved or exceeded the target.
RIDDOR Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 2013
RDS Retained Duty System. Professional on-call firefighters who may have full-time employment outside of the fire service but respond to emergency calls within their local area as and when required
RTC Road Traffic Collision
SDA Service Delivery Area. We subdivide our areas of coverage into three main areas for Scotland as a whole - East, North, and West, each of which is further divided into Local Authority groups for which Local Senior Officers (LSOs) are responsible.
Secondary Fires These are the majority of outdoor fires including grassland and refuse fires unless they involve casualties or rescues, property loss or five or more appliances attend. They include fires in single derelict buildings.
SFRS The Scottish Fire and Rescue Service
SFSC The Scottish Fire Service College, currently located in Gullane, East Lothian.
SIMD The Scottish Index of Multiple Deprivation
Special Service Calls to incidents which are not fires or false alarms, such as RTCs, rescues, flooding, providing assistance to other agencies, and so on.
Telecare Telecare is support and assistance provided at a distance using information and communication technology. It is the continuous, automatic and remote monitoring of users by means of sensors to enable them to continue living in their own home, while minimising risks such as a fall, gas and flood detection and relate to other real time emergencies and lifestyle changes over time.
UFAS Unwanted Fire Alarm Signals. When an automatic fire detection and alarm
system is activated as a result of anything other than a real fire the activation is classed as a false alarm. If we have attended as a result of such a false alarm we record this as an UFAS incident.
Quarterly Quarterly PerformanceReport
26