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The Evolution, Dynamics and Assessment of the Globally Top Ranked Urban E-Governance System

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The Evolution, Dynamics and Assessment of the Globally Top Ranked Urban E-Governance System THE EVOLUTION, DYNAMICS AND ASSESSMENT OF THE GLOBALLY TOP RANKED URBAN E-GOVERNANCE SYSTEM: A CASE STUDY OF THE SEOUL METROPOLITAN GOVERNMENT’S E-SEO UL by Woongbee Son A dissertation submitted to the Faculty o f the University o f Delaware in partial fulfillm ent o f the requirements for the degree o f Doctor o f Philosophy in the Urban Affairs and Public Policy Spring 2015 Copyright 2015 Woongbee Son A ll Rights Reserved ProQuest Number: 3718377 All rights reserved INFORMATION TO ALL USERS The quality of this reproduction is dependent upon the quality of the copy submitted. In the unlikely event that the author did not send a complete manuscript and there are missing pages, these will be noted. Also, if material had to be removed, a note will indicate the deletion. uest. ProQuest 3718377 Published by ProQuest LLC (2015). Copyright of the Dissertation is held by the Author. All rights reserved. This work is protected against unauthorized copying under Title 17, United States Code Microform Edition © ProQuest LLC. ProQuest LLC. 789 East Eisenhower Parkway P.O. Box 1346 Ann Arbor, Ml 48106- 1346 THE EVOLUTION, DYNAMICS AND ASSESSMENT OF THE GLOBALLY TOP RANKED URBAN E-GOVERNANCE SYSTEM: A CASE STUDY OF THE SEOUL METROPOLITAN GOVERNMENT’S E-SEO U L by Woongbee Son Approved: ____________________________________________________ Leland Ware, J.D. Director o f the School o f Public Policy and Administration Approved: ___________________________________ George H. Watson, Ph.D. Dean o f the College o f Arts and Science Approved: ________________________________________________ James G. Richards, Ph.D. Vice Provost for Graduate and Professional Education I certify that I have read this dissertation and that in my opinion it meets the academic and professional standard required by the University as a dissertation for the degree o f Doctor o f Philosophy. Signed: Robert Warren, Ph.D. Professor in charge o f dissertation I certify that I have read this dissertation and that in my opinion it meets the academic and professional standard required by the University as a dissertation for the degree o f Doctor o f Philosophy. Signed: ________________________________________________________________ John McNutt, Ph.D. Member o f dissertation committee I certify that I have read this dissertation and that in my opinion it meets the academic and professional standard required by the University as a dissertation for the degree o f Doctor o f Philosophy. Signed: ________________________________________________________________ Mitchell L. Moss, Ph.D. Member o f dissertation committee I certify that I have read this dissertation and that in my opinion it meets the academic and professional standard required by the University as a dissertation for the degree o f Doctor o f Philosophy. Signed: Miree Byun, Ph.D. Member o f dissertation committee ACKNOWLEDGMENTS Dr. Robert Warren, for his enthusiastic guidance, intellectual inspiration and poignant humor during my academic work in University o f Delaware. As my committee, Prof. McNutt, Dr. Moss, and Dr. Byun, for their devoted and profound advice, continuous encouragement, and commitment. My colleagues from SPPA and Korean Graduate Student Association, for their dedicated support and friendship. Especially, Hun Park was a great supporter on the dissertation working. This manuscript is dedicated to: My wife Seonkyeong, for her endurance, wisdom, and strength over past few years. My beloved daughter Seungah has been the source o f my confidence and courage. My parents, for their sacrifice and constant encouragement. They kept me strong at the harsh moment o f my life. Yoon family, as my aunt, uncle, and cousin, who gave me their endless support and encouragement throughout my study in the U.S. TABLE OF CONTENTS LIST OF TABLES.................................................................................................................. v iii LIST OF FIGURES....................................................................................................................xi LIST OF ABBREVIATIONS AND ACRONYMS........................................................... xii ABSTRACT ............................................................................................................................. x iii Chapter 1 INTRODUCTION .......................................................................................................... 1 1.1 Overivew o f the Research...................................................................................I 1.2 The Concept of E-govemance........................................................................... 4 1.2.1 Definition of Governance..................................................................... 4 1.2.2 General D efinition o f Institutional E-govemance............................ 5 1.2.3 E-govemance Characteristics............................................................... 7 1.3 Evolution and Status o f Formal E-govemance ............................................... 8 1.3.1 Public Service and Information Dimensions .....................................9 1.3.2 Citizen Participation Dimensions.......................................................10 1.4 Overall Performance of E-govemance..........................................................11 1.4.1 Assessments o f the Governance Process.......................................... 11 1.5 Global E-governance Rankings of Nations and Cities ...............................12 1.5.1 The UN National Level Evaluations.................................................12 1.5.2 Metropolitan C ity Scale Evaluations .................................................16 1.6 C ritical Issues....................................................................................................22 1.7 The Focus of the Study..................................................................................... 24 2 EVOLUTION OF SEOUL-FROM E-SEOUL TO U-SEOUL...........................30 2.1 Background o f E-govemance of Korea and E-Seoul................................ 30 v 2.1.1 Overview of National E-govemance Plan of Korea.......................30 2.2 E-govemance Structure of Seoul..................................................................... 35 2.2.1 Characteristics and Demographics of Seoul ................................... 35 2.2.2 Institutions and Politics of Seoul.......................................................38 2.2.3 The 25 Boroughs................................................................................. 40 2.3 E-Seoul Development.........................................................................................42 2.3.1 Roles o f M ayors...................................................................................44 2.4 Current Status of E-Seoul..................................................................................48 2.4.1 General Description.............................................................................48 2.4.2 E-Seoul Users....................................................................................... 51 3 INFORMATION AND SERVICE DIMENSIONS OF E-SEOUL...................54 3.1 Information Provision of E-Seoul.................................................................. 55 3.2 Service Provision of E-Seoul............................................................................ 66 3.3 Citizen Participation ...........................................................................................74 3.3.1 Cyber Forum......................................................................................... 77 3.3.2 Appeal to the Mayor............................................................................81 3.3.3 Evolution and Operation of the Imagination Board ...................... 85 3.3.4 SNS Use................................................................................................ 88 3.4 Citizen Evaluation: 2011 User Survey...........................................................89 3.5 Conclusions......................................................................................................... 97 4 CRUCIAL FACTORS FOR CITIZEN PARTICIPATION................................99 4.1 The Imagination Board ...................................................................................... 99 4.1.1 The Origins of the Imagination Board ............................................ 99 4.1.2 Processes o f the Imagination Board............................................... 100 4.1.3 2009 Survey of the Imagination Board ..........................................108 4.1.4 Advocacy Group: ING ....................................................................110 4.2 Types of Proposals Approved........................................................................ 115 vi 4.3 Current Status of E-Seoul............................................................................. 117 4.3.1 Three Examples o f Imagination Board Initiated Implemented Policies.......................................................................117 4.3.2 Leadership o f the Mayor in E-SEOUL.......................................... 121 4.4 Evaluation and Conclusion ............................................................................ 126 5 CONCLUSIONS........................................................................................................129 5.1 Introduction...................................................................................................... 129 5.2 The Evolution of E-Seoul............................................................................
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