Building Bots in China -- journeying for 15 years and going strong Bots, Virtual robots, Smart Agents

Easy to use

Easy to build

Easy to spread

Easy to collaborate From Single Bot to Platform

Siri , Open to developers

Google Now Google Assistant, ALLO

Cortana, Conversation as a Platform Adding Bots into IM Platforms

Messenger WeChat Different kinds of Bots…

Chatbot

Eliza on Terminal , Smart Child on AIM, Xiao-Ice on Web…

Virtual Customer Assistant (VCA)

Nina，Amelia, Xiaoi …

Virtual Personal Assistant (VPA)

Siri, Cortana, Google Assistant … VCA on Internet first arise in China

U.S. Call steering in IVR Internet VCA IVR

1960s 1990s 19??? 2010

China 1980s 1990s 2000s

IVR Internet VCA The Genesis of Xiaoi -- on MSN Messenger (2003) Rise of Xiaoi in VCA -- Web

招商银行江苏移动WEBWeb机器人机器人 联想集团WEB京东商城机器人WEB机器人 上海税务局WEB机器人 Rise of Xiaoi in VCA -- WeChat

中国联通 招商银行 通用汽车 携程网 Rise of Xiaoi in VCA -- SMS Rise of Xiaoi in VCA -- WAP Rise of Xiaoi in VCA -- QQ Rise of Xiaoi in VCA -- Fetion

<机密>小i版权所有 Rise of Xiaoi in VCA -- App Rise of Xiaoi in VCA -- Physical Robot The benefits of using VCA -- Let the numbers speak

￥$$￥

2 million 6000 Headcount 2 million calls $ 14 million Daily Conversations Reduction Monthly reduced Monthly Saving Finance – Xiaoi serves 80% of Top.50 China Banks Telecom Carrier

E-Government E-Commerce, Transportation, Travel, Utility, etc.

• • • Global leader in VCA

The largest VCA technology supplier – 90% Market Share in China

Advanced intelligent dialogue engine -- 10 billion conversations per year

Core IPs & Standards in VCA Technologies

Cross-domain knowledge bases & semantic libraries

Invested by Major TMT Investors in China, Solid 2001-2016 Financial Strength for Future Growth and Expansion What others said about us

Xiaoi is not only a VCA suppliers, but also have a Smart Machine platform & framework

Cool Vendors in CRM Customer Service and Social

The VCA Xiaoi created for China Merchant Bank (CMB) was reported as standard case of VCA by Gartner

“Xiaoi provides the intelligent interactive capability that really changes the customer service in China Merchants Bank” ------Liu Jialong (General Manager of CMB Credit Card Center) Core Tech. of Xiaoi

System integration & interfaces

• Software Products/ Cloud / OS / SDK / Hardware Modules Ecosystem

Omni-Channel & pattern recognition

• Internet / Mobile / Hardware HCI • Speech / Computer Vision / Motion

Semantic understanding & intelligent interaction

• NLP / Semantic understanding/ Dialogue management/ Core Tech. Reasoning / Context / Personalization

Knowledge Base & Semantic Library Data • Concept / Ontology / Knowledge Graph / Domain semantic Library / Chatting Library / Vertical search / development framework Advantages

Big data & Machine learning Learning • Data analysis/Vertical crawler/Machine learning/Sentiment analysis/Knowledge mining System Omni-channel and multi-mode interaction

APP WeChat QQ Fetion Twitter Line WEB SMS Phone TV Vehicle

Text Speech Image Gesture NLU & Dialogue Engine (version 10)

NLP Contextual

Semantic Understanding Answer IN Generation OUT

Personalized Reasoning Knowledge base & Semantic Library

Price of iPhone 6 Smart Phone iPhone 6 Apple (price/size/weight…)

Word Class / Entity Semantic Expression / Language Abstract Semantic Models Expression Diversity & Richness – 10+ industries, 100+ domains Knowledge learning system

1 Define knowledge models Expert & operation rules

2 Maintain contents & check

Operator machine mining results.

3 Mining of the semantic, Machine entity & scene A project improvement in a commercial bank in China

registered user daily conversations knowledge points accuracy

Start Mar. 2013 : 5000 87%

By Nov. 2014 : 10 million 0.8 M 20000 96%

By Oct. 2015 : 15 million 1.2 M 28187 99%

Headcount without Xiaoi VCA Headcount with Xiaoi VCA

3339 14 Not only VCA, but more Intelligent Applications

Intelligent Application Smart Knowledge Smart Robots Enterprise VA on IVR VCA System for agents & Devices Application

Knowledge Semantic intelligent Smart Big Data Prediction …… Engine Understanding Voice Search

Knowledge

（model、memory、access）

Knowledge Knowledge Management Learning Open to developers，our Paas Platform No only software, Smart Hardware powered by iBot OS

Smart Robot

Smart Home VR&AR

Toy&Gift Black tech Look Ahead – New industry, Healthcare

Smart inquiry, appointment & reception

Smart Pre- Health diagnosis Management Assistance community Hospital

Diagnosis， Chronic Care Treatment Management Assistance

Recovery Assistance Look Ahead – New industry, Legal

= Smart Internet public Smart Robot + Internet + public service service

Wechat civilians Xiaoi Smart Cloud for Court Cloud Manager

District Court

mobile civilians Court of Appeals

Human-computer interaction Supreme Court browser civilians

Legal Knowledge base Legal Service System

civilians Self-service Big data-based Semantic Terminal Analysis Xiaoi’s core competence accelerates in a positive cycle

Large-scale Application

Knowledge & Big Data Semantics

Learning System Thanks！

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