Special Edition

Governance, poverty Successful Key elements and other challenges urban solutions implemented of successful urban planning for ’s developing cities in Asian cities and financing p.6 p.42 p.90

ASIAN PERSPECTIVES ON SUSTAINABLE URBANIZATION — VIEWS FROM PRACTITIONERS

VOL. 07 NO. 01 CITYNET SPRING/SUMMER 2016 TOGETHER WE CAN DO MORE

44 Converting Sludge to Energy in Xiaotian Fu, Lijin Zhong and Vijay Contents Xiangyang, China Jagannathan 2. 48 Crime Prevention Through Kang Hyojin Environmental Design Project (CPTED) Successful urban solutions 52 Developing a Green and Sustainable Tran Huynh Vuong Hoai Vu implemented Municipality through Energy Efficient in Asian cities Street Lighting

56 Disaster Risk Reduction Management Hon. Jed Patrick E. Mabilog Lessons from Iloilo City

60 How Big Data, Supported by T-Money, Park Young-wook Drives Seoul City’s Intelligent Transport System Welcome Message 4 A Message from CityNet's Secretary Vijay Jagannathan General 64 How City Governments Can Better John Taylor Engage Vendors to Ensure Their Successful Relocation to Public Markets 8 The Challenges of Asia’s Urbanization Om Prakash Mathur 68 Integrated Solid Waste Management Mary Jane C. Ortega 12 Fifty Years' Reflections on Urbanization Ryokichi Hirono in the City of San Fernando, La Union, 1. in Asia — What Has and Hasn't Philippines Changed: The Case of Musashino City Governance, poverty 72 Stakeholders' Involvement as a Critical Hideyuki Mori and other challenges for 16 India’s Affordable Housing and Kirtee Shah Element for Sustainable Cities Asia’s developing cities Development 78 Story of the Nanji Island Kim Sangbum 20 Local Governance and Accountability Kalanidhi Devkota Facility Program in Nepal 82 The Manila Water Story Virgilio C. Rivera Jr.

23 Making Rural-Urban Links for Nurul Islam Nazem 86 What Urbanizing Cities Can Learn Thomas Eitler Sustainable Urbanization in Asia: from Foshan Lessons from Bangladesh

28 Metropolitan Labour Markets and Mir Anjum Altaf 92 Catalysing Green Technologies in East Aldo Baietti Urban Productivity Asian Cities

32 Performance Budgeting for Sustainable Vinay D. Lall 96 Participatory Governance in Colombo: K.D. Chithrapala Urbanization 3. Citizens Contribute to Municipal Key elements Council’s Annual Budgeting Process 34 Seoul City's Work towards Progressive Myung-Rae Cho of successful urban Governance planning 100 Smart Monitoring System (SMS) Rosmalinda Rosli and financing and Siti Nurhayati Abdul Rahman 38 Towards a Sustainable Future through Donovan Storey and Lorenzo Santucci Meaningful Partnership: Reflections on 104 Training Students in Sustainable Hoong-Chor Chin the Outcomes of the 6th Asia-Pacific Development Urban Forum 2 3 The Municipal Council of Seberang (MPSP) provide faster and more transparent services, which will Smart Monitoring System (SMS) has developed a ‘Smart Monitoring System’ (SMS) to eventually lead to a cleaner and greener . improve service quality for Seberang Perai residents, The main goal of SMS is to create two way especially for services related to flood monitoring and communication between the community and MPSP. The response, earth works monitoring and enforcement, system is designed to develop more creative management illegal dumping of solid waste and other environmental services to improve and refine MPSP service delivery ¶ The Municipal Council of Seberang Perai (MPSP), , issues. SMS is an in-house operation financed by MPSP, system towards fulfilling the aspirations and hopes of developed a “Smart Monitoring System” to improve service quality for which can be replicated inexpensively by other local the people. SMS is visible on the 60” television screen residents, in response to rising expectations and needs. authorities. The overall cost to establish the system was in the President and Municipal Secretary’s office for only MYR50,000 (USD12,500) excluding hardware such monitoring purposes or by using a smartphone. as televisions and computers. The SMS was created during a brainstorming INNOVATIVE APPROACH THROUGH MODERN sessions with MPSP top management, led by President TECHNOLOGY YBhg. Dato’ Maimunah Mohd Sharif and the Municipal Using technology and smartphones, SMS is a Secretary, Sr. Haji Rozali Bin Haji Mohamud, to fulfil faster and more user-friendly approach towards the our obligation to monitor services for our ratepayers. conventional complaint-handling process. To submit a SMS was officially launched by the Chief Minister of complaint, users only need to take pictures with android- Penang, the Honourable Mr. on 3rd based mobile phones and fill in a brief information January 2013. SMS is a reporting, monitoring and section that describes the situation. response system, which integrates data from Facebook All information will be transmitted through MPSP Watch and Citizen Action Technology (CAT). this application and when it is uploaded to the system, This is an improved version of the conventional a reference number will automatically be given as an complaint channels that MPSP used previously. identification number. This ensures that the report is MPSP Watch was created on August 2012 and received by MPSP and it is addressed quickly. MPSP managed by stakeholders using their own resources staff monitors the responses and ensure the accuracy of without any provisions from the council. The founder the information provided. of Facebook MPSP Watch is a citizen of Seberang Perai. It is a platform that enables stakeholders to lodge THE ADVANTAGES OF USING SMS complaints and ideas by using the social networking site SMS enables MPSP to deal with complaints Facebook and smartphones. quickly and helps to reduce labour costs, as SMS provides Then in early April 2014, MPSP Watch team a comprehensive monitoring system with minimal created a Better Penang App called Citizen Action man power. It uses an integrated approach, providing a Technology (CAT). This application is much faster and regulated environment within an institutional framework user-friendly. MPSP Watch and CAT have interlinked that encourages the use of information technology. data, providing a practical approach to help communities In addition, MPSP uses this system as a platform deal with MPSP in terms of hygiene monitoring and to deliver information to the citizens of Seberang others. Perai. It also provides a social engagement platform for SMS is an innovation that uses modern MPSP and stakeholders, which facilitates monitoring, technology and smartphones and integrates MPSP especially of city cleanliness. The initiative is in line with Watch with the CAT application. There are two Penang state government’s Competency, Accountability functions of SMS: managing citizens’ complaints and and Transparency (CAT) principles that call for good monitoring development project sites. This SMS was governance to generate prosperity that can be shared introduced to improve the quality of services offered equitably. to Seberang Perai residents and to improve the quality, By installing a multimedia display to support effectiveness and efficiency of Municipal Council this system, MPSP can execute more comprehensive services on the ground. and systematic procedures, particularly in giving orders,

The Launch of Citizen Action Technology, by Honorable Mr Lim This is a new approach and a new way for monitoring developments, enforcing changes and making Guan Eng, Penang Chief Minister at KOMTAR Penang, Malaysia stakeholders to interact with the government. The more accurate conclusions. It uses multimedia data to Innovation Award of Local Authorities 2015 received from Minister of Ministry of Urban Wellbeing, Housing and Local Government implementation of SMS has had a positive impact for integrate development projects, such as earthworks, President Dato’ Maimunah Mohd Sharif received the Innovations Award of Local Authorities 2015 the administration of MPSP, whereby MPSP is able to drainage and road works, and building development.

100 Smart Monitoring System (SMS) 3. Key elements of successful urban planning and financing 101 The average response time for the SMS is STEP-BY-STEP GUIDE TO one working day and the Key Performance USING SMART MONITORING SYSTEM Indicators (KPI) for taking action on the complaints are as follows: STEP 1 STEP 2 STEP 3 Front page of “Better Penang” application Front page of "MPSP Watch" on Facebook and Citizen Front page of the Smart Monitoring System 1 Complaints regarding uncollected Action Technology (CAT) garbage, trash or rubbish traps in the drains or town roads will be handled on the same day 2 Other complaints and feedback will be given three days

SMS has attracted interest from a number of local authorities in West Malaysia, such as Penang City Council (MBPP), Bahru City Council (MBJB), Hulu District Council (MDHS) and City Council (MBAG). In addition to this, The details of the complaints in the SMS will be an article about this innovation was published channelled to relevant departments for action. Feedback in Penang Monthly magazine, which is a state and actions that have been carried out by Municipal created magazine, in June and August 2012 Council of Seberang Perai will be presented on the and in Nan Yang Siang Pao Chinese newspaper website http://www.cat.betterpg.com. The complainant in March 2013. Members of the public wishing to lodge complaints, may will also be notified. MPSP’s achievement on this project do so by visiting this website at http://www.cat.betterpg. has been well recognized by the Malaysian com. Those who want to submit complaints using Government. Malaysian Local Authorities android Smartphone can upload the application from the Innovations Award (AIPBT) has named Play Store. Complaints are submitted through three easy MPSP the first runner-up at the national level steps: snap a photo, select the category of complaint and and first runner-up at the Penang State level describe the location, and finally upload the complaint as well. MPSP is dedicated to continuing its (submit). Complaints submitted through the website and the efforts to generate creative ideas for enhancing Better Penang application will be channelled to MPSP systems to provide efficient and effective Watch-Facebook and the Better Penang website at service delivery and create greater impact for http://www.cat.betterpg.com. Each and every complaint stakeholder. will be given a reference number by the Smart Monitoring System within 24 hours. AN ARTICLE BY ROSMALINDA ROSLI AND SITI NURHAYATI ABDUL RAHMAN Department of Corporate and International Affairs Municipal Council of Seberang Perai Penang, Malaysia

102 Smart Monitoring System (SMS) 3. Key elements of successful urban planning and financing 103