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Synthesis of Consumer Court Decisions from Various Districts of Punjab

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Synthesis of Consumer Court Decisions from Various Districts of Punjab Synthesis of Consumer Court Decisions From Various Districts of Punjab Prepared by Consumer Rights Commission of Pakistan (CRCP) 2020 Islamabad SYSNTHESIS OF CONSUMER COURT DECISIONS FROM VARIOUS DISTRICTS OF PUNJAB Sr. Category Case Brief Date Decision City No 1. Faulty Product Peer Iftikhar Complainant ordered a trolla of 31-01-19 The defendant was directed to Bahawalnagar Ahmad Chisti 40 gauge and 2.5 feet jangla. repairthetrollawithin30daysof But when it was delivered it the decision. vs was faulty and complainant has Muhammad to bear the Shahid, proprietor loss for change of tyres. Shahid Zari Industries 2. Faulty Product Muhammad Amir Complainant order bricks of 03-07-18 The complainant was given Bahawalnagar vs Ch Iftikhar Ali high quality from the defendant 50,000 for damages and also but he was supplied with low ordered the defendant to quality bricks. supply high quality bricks within 30 days. 3. aulty Product Syed Mujahid Petitioner purchased marble of 27-02-18 The court ordered the Bahawalpur sunny grey color worth Rs. respondent to pay 50,000 as vs Sheikh Ibrahim 2,09,272, after installation it the difference in cost of the came to the knowledge of marbles. petitioner that the marbal is badal color instead of sunny grey. He has the respondent to pay the difference as the badal color was 30/32 rupee per feet but the responded denied. Consumer Rights Commission of Pakistan (CRCP) 1 Synthesis of Consumer Court Decisions from Various Districts of Punjab 4. Travel Services Masroor Nawaz vs Briefly stated contention of 18-02-16 Clear terms and condition has Bahawalpur claimant is that he has to come been brought on record in Syed Ali Raza from Karachi to Multan, he according to which contacted Daewoo Express precious articles /cash and who issued him a ticket for gold cannot be kept in the Bahawalpur asking him to get luggage and in case of loss, issued new ticket from company was bound to pay Bahawalpur to Multan. compensation @ Rs.100 per Claimant was having a bag kg for which company was comprising of eight children ready suits worth Rs.18,000/- Sr. Category Case Brief Date Decision City No Consumer Rights Commission of Pakistan (CRCP) 2 Synthesis of Consumer Court Decisions from Various Districts of Punjab twenty Tolas pure gold in but in this case, claimant is shape of “biscuits” worth claiming 13, 50,000/- as cost Rs.2,25,000/- which was of luggage and Rs.2, locked in a bag which was 00,000/(two deposited at Daewoo Office, Karachi and after receiving the Lac) as compensation. Tag, he get The petition so boardedinbusNo.LRT-4694 moved by the and arrived at Bahawalpur; at claimant is time barred Bahawalpur terminal, when he according to the provision of contacted the bus staff for section 28 (3) and 28 (4) of collecting his bag, it was found Provincial Consumer missing. Claimant contacted Protection Act 2005 and Rule respondent No.3 and 13 because it is not verified respondent No.4 who told that secondly evidence is bag has directly been deficient. So in the transmitted to Multan and he circumstances, petition may collect the bag from there. stands dismissed. Claimant arrived Multan in company of Shakeel AhmedS/O Naseer Ahmed and Imran Qureshi S/O Mushtaq Qureshi and contacted respondentNo.2 for receiving his bag, who told that his bag was loaded in some other bus so contact the office in the evening. Consumer Rights Commission of Pakistan (CRCP) 3 Synthesis of Consumer Court Decisions from Various Districts of Punjab Sr.No Category Case Brief Date Decision City On the next date, he again visited the Daewoo Terminal Office at Multan who asked him to come next date. He duly got lodge a complaint before Police but of no avail. 5. Faulty Product Mohammad Shakeel Briefly stated contention of 02-02-16 In the circumstances, it is found Bahawalpur vs CEO Advance claimant is that he purchased that it is a faulty service and Telecom a Mobile Nokia respondents has Lumia 520 from respondent sold faulty product to the No.3 for consideration of claimant for which they are Rs.18,800/- in August 2013; hereby asked to replace Mobile set Nokia Lumia 520 and as a long was found faulty at which time has elapsed and certainly claimant approached claimant has suffered Advance Telecom Office, mental anguish and loss of Bahawalpur business/profession so a sum of who referred the petitioner to Rs.1,00,000/- is assessed for respondent No.2, resultantly the above suffered loss respondent No.2 was enumerated in Para No. 4 of his contacted petition and Rs.20,000/- are who received the Mobile but granted as cost of litigation. issue could not be resolved; claimant again presented Mobile Phone at Nokia Care Centre i.e. respondent No.2 regarding which receipt was issued by respondent No.2 which is attached herewith. Consumer Rights Commission of Pakistan (CRCP) 4 Synthesis of Consumer Court Decisions from Various Districts of Punjab Sr.No Category Case Brief Date Decision City 6. Bank Services Rana Mohammad Claimant issued cheque No. 05-05-16 The court ordered UBL to pay Bahawalpur Arshad vs Manager, 8873176 amounting to 1,00,000 to the petitioner as UBL Rs. 4, damages and 50,000/- fine. 15,000/- in favour of Nadeem Akhtar Advocate regarding payment of purchase of some plot on 10/7/2014 which was presented in the Bank by said Nadeem Akhtar Advocate on 11/7/2014 for encashment purpose but the same was dishonor with assertion that the cheque was found “not activated” in the system and it appears to be forged and fabricated one. Nadeem Akhtar Advocate informed him telephonically at which he at once rushed to the Bank and told the authorities that cheque book had been issued tohimbyrespondentNo.4i.e. Managing Director, State Bank of Pakistan, Chandi Garh Road, Karachi. Respondent told him that in such case, claimant should go to Consumer Rights Commission of Pakistan (CRCP) 5 Synthesis of Consumer Court Decisions from Various Districts of Punjab Sr.No Category Case Brief Date Decision City Head Office at Karachi and should get encash cheque from there. 7. Courier Service Junaid vs TCS Area Briefly stated contention of 30-01-15 For just disposal of the petition, Bahawalpur Manager claimant Junaid is that he got respondents are directed to booked a deliver the parcel through TCS on parcel to the claimant at 19.6.14 for Islamabad subject Bahawalpur and further a sum of to payment of Rs.400/-. Nine Rs.10,000/- is imposed suits worth Rs.19,600/- were for providing “Faulty Service” sent through this parcel as compensation for mental which were to sent to torture and agony as claimant America from Islamabad has suffered and as cost of through Aunt of claimant but litigation. The petition so moved she was to departure on by the respondents for rejection 24.6.14 for America from of claim stands dismissed for the Islamabad. Above said parcel reason fully discussed above. did not receive at Islamabad, its compensation could not be assessed in terms of money further for disposal of this petition, sum ofRs.1,00,000/-is assessed as compensation for mental torture, so caused by respondent’s “Faulty Service” along-with recovery of the above said clothes. 8. Travel Services Mohammad Asif Petitioner got a ticket from 12-01-15 The court ordered Niazi express Bahawalpur Saleem vs Manager Niazi Express for Bahawalpur to pay 10,000 as damages and Niazi Express to RWP but the engine of the 1000/- to the tune of fare. Consumer Rights Commission of Pakistan (CRCP) 6 Synthesis of Consumer Court Decisions from Various Districts of Punjab Sr.No Category Case Brief Date Decision City bus went out of order near Kalar Kahar and the passenger were told to arrange their own transport. When the petitioner demanded the fare back he was insulted. 9. Banking Services Zaifer Agro The petitioner deposited a 09-03-15 The court ordered HBL to clear Bahawalpur Chemical vs cheque in HBL worth the cheque and pay 50,000/- as PreidentHBL 14,50,000/- but it was not damages to the petitioner. cleared despite no issue inthe cheque 10. Faulty Product Ahmed Hussain vs Petitioner got her daughter 23-5-18 The petition was dismissed due DG Khan. CEO Indus admitted in Indus to lack of evidence. International International Institute inBBA Institute but after few months he came to know that University of Faisalabad has de-affiliated the said institute. He asked the institute to pay back the tuition fee of 25,500 11. Faulty Product Atta Muhammad vs The petitioner purchased 09-06-18 The crop was lost due to the DG Khan. Hamza Traders Glaifo set from Hamza extra spray not by the low Traders worth Rs. 4200. The quality pesticide, so the petition petition lost sugarcane crop was dismissed. due to low quality of the pesticide. 12. Faulty Product Abdul Aziz Saleem The petitioner bought a toy 08-06-18 The court ordered the toy shop DG Khan. vs Toy Shop jeep for Rs. 24600 from toy to either replace the toy or shop but the speaker of the payback Rs.24600/-. toy was not working. As there was no warranty of the Consumer Rights Commission of Pakistan (CRCP) 7 Synthesis of Consumer Court Decisions from Various Districts of Punjab Sr.No Category Case Brief Date Decision City product the shopkeeper refused to replace the product. 13. Faulty Product Abdul Razzaq vs The petitioner purchased 19-01-18 The case was dismissed due to Faisalabad MushtaqFurniture furniture from the furniture lack of evidence.
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