INSIDE CEO Column ------2 Conference ------3 Le ers ------4 Valentine’s Gala 2011 ------5 Auxiliary makes wished come true ------6 Veteran’s get their place in the sun ------7 Donor List ------9-15 Remember your hero on the Residents open wide for dental Run for the Brave In Celebration and Memory ------16 Wall of Pride page 16 clinic on wheels page 19 back page Ask a Physician------18 New law to protect persons in care------19 Scholarships awarded------20 Staff, volunteers news ------22-23 people&progress fall 2010
P&P Conference returns, focus on end-of-life
DEATH IS NEVER an easy subject to think about, even though we all know it’s inevitable for ourselves and those we care about. Life, however, can come to a good end, and that’s the focus of the 2011 People and Progress Continuing Care Conference on February 3. Dying Well — Living through the End of Life, CapitalCare Foundation’s 24th continuing care conference, presents sessions that encompass and go beyond the purely clinical aspects of dying. The speakers will present information about making comfort and compassionate, loving care part of the completion of life. Aer last year’s hiatus, this long- running conference moves to a one day format with four keynote speakers and an end of life ethics panel. The 2011 Volunteer and Family Conference, which runs concurrently with the Continuing Care Conference, has Photo courtesy Dave R. Paris educational and motivational sessions for Honoured to meet you! volunteers in long term and hospice care, His Honour, Colonel (Ret’d) The Honourable Donald S. Ethell, Lieutenant Governor of Alberta, greets and for those people who have a family CapitalCare Kipnes Centre for Veterans resident Myrtle Herbert as resident Dr. Nelson Nix looks on during the member in care. opening of the new rooop garden at the centre September 24. See story on page 7 Conference details on page 3
Leading the way in Alzheimer’s care McConnell Place North celebrates 15th anniversary as Kipnes turns five
TWO CAPITALCARE CENTRES CELEBRATED significant milestones in 2010. such as gardening, baking or meal CapitalCare Kipnes Centre for Veterans marked its fih anniversary November preparation. The model was replicated 9 while McConnell Place North, Canada’s first residential care centre for people in two more such care centres, with Alzheimer’s disease, celebrated 15 years this past summer. McConnell Place West and Strathcona The great room of McConnell Place North was nearly overflowing with Alzheimer Care Centre and laid the residents, friends and family July 18 to mark the occasion. The celebration foundation for the development of the began with greetings from administrator Francine Drisner. Kipnes Centre. “One of my favorite memories is when I saw Stephanie, one of your residents “The heart of McConnell Place North (who is nearly 100), in the back garden on a beautiful summer day,” Drisner is the direct result of the giving that recalled. ”She had been stretching and exercising and told me this exercise goes on every day, such as reading regime and gardening kept her healthy. She then told me she had to get going a card or le er to a resident or just and proceeded to weed the beds.” si ing and holding someone’s hand McConnell Place North opened July 19, 1995. The opening ushered in a new who might be having a bad day,” said era in building design and care philosophy that puts the emphasis on providing Manager Sheri Seghers. “Residents are home-like environments where residents can continue living their lives to the oen seen helping set the table, fold best of their abilities. laundry or helping to care for the pets.” McConnell Place North was the featured facility in the fall issue of Senior Care The environment encourages residents to particpate in day to day activities Her words struck a chord with resident Canada Steve Nahulak, who broke into song — in Ukrainian — shortly aer. Care housing a endant Soly Sherrer displayed an anniversary quilt she had made and invited residents to sign it as a legacy to their time spent living at McConnell. Steve Nahulak, who has lived at the centre for five years had the honour of cu ing the cake and the Knights of Columbus hosted a reception. Continued on page 5 Return Undeliverable Canadian Addresses to:
Mailing Address Mailing CapitalCare Corporate Services, 6th Floor, 10909 Jasper Ave., Edmonton, AB. T5J 3M9, P.M. #40009256
1 CapitalCare leaders in continuing care About CapitalCare Operating in Edmonton and area since Computerized tool helps us to 1964, CapitalCare is the largest public continuing care organization in Canada. provide be er care CapitalCare provides continuing care programs and services to more than ON ANY GIVEN DAY in Alberta, there are several 1,400 residents and 300 clients through hundred people waiting to get into a long-term care residential centres and day programs. facility. As the government and Alberta Health Services Corporate Office continue to grapple with how best to solve capacity Corporate 780.448.2400 issues, CapitalCare continues to admit and care for 1,420 [email protected] Albertans with a diagnosis of dementia, the medically Foundation 780.448.2413 fragile and those with complex medical issues. [email protected] For family members of people currently living in a long- Facilities term care centre, the question of the day is not whether Dickinsfield 780.371.6642 there are enough beds, but rather, how is my loved one Grandview 780.496.7100 doing? Kipnes Centre It’s the same question every parent of a child in the Iris Neumann, CEO for Veterans 780.442.5700 school system asks right about now, and one which Lynnwood 780.341.2300 teachers are able to answer through the progress reports Norwood 780.496.3200 system. will generate triggers that are areas of concern for the Strathcona 780.467.3366 Until recently, the same question applied to residents team and help them draw up a care plan based on pure, Laurier House Lynnwood 780.413.4712 of a long-term care centre was more subjective. While Laurier House Strathcona 780.467.3366 objective data and verified by the observations of the there always a system of tracking a resident’s physical and McConnell Place North 780.413.4770 interdisciplinary team. McConnell Place West 780.413.4770 mental capabilities, systems were not universal amongst Through early recognition of problems and risk factors Strathcona Alzheimer various providers, between provinces or even across the resident’s condition can be be er managed and countries. Care Centre 780.467.3366 sometimes corrected. Over the past few years, Alberta long-term care For instance, RAI has been used to identify depression operators have been implementing a comprehensive CHOICE and Community system for assessing residents that is changing the way we in a resident earlier than we would with our old Programs work and care for people. system. Early treatment of depression avoids other Adult Duplexes 780.496.3335 complications such as weight loss, declining activities, CHOICE Dickinsfield 780.496.7577 The Resident Assessment Instrument (RAI) is an dehydration and pressure ulcers. CHOICE Norwood 780.944.8662 international family of computerized assessment tools CHOICE Mental Health 780.944.8668 developed by researchers across the world. The system is Since RAI is provincial, it allows us to compare with other organizations and share information we have Programs and Services used in more than 30 countries, including Canada. Alberta learned, thus creating a more consistent approach to - Acquired Brain Injury Unit Health Services has endorsed this tool for all long- term caring for people in long-term care. - Adult Day Support Programs care centres across the province. - Behaviour Assessment As Bonnie Roberts, Barb Po er and Andrea Wiebe The introduction of this new technology has and Stabilization Unit explain in the story on page 21, RAI is a comprehensive created learning opportunities for our frontline staff, - Chronic Ventilator Unit physical, mental, and social assessment, designed who are regularly called upon to enter data into the - Dementia Care especially for long-term care residents. computerized system. Training is ongoing as changes - Mental Health Program We start assessing a resident the moment they enter and improvements are made to the RAI tool. - Palliative Care one of our facilities and continue to reassess every three - Long-term Care CapitalCare is commi ed to this system, and we are months. The assessment team includes staff not only from - Respite Care looking at ways in which we can sustain this initiative in - Sub-acute Care nursing, but from other health disciplines as well so that a time of fiscal restraint. Donations to the CapitalCare - Transition Program a more holistic type of assessment and care plan can be Foundation help us provide much needed training and developed. equipment, not just for this initiative, but for many others Web site Family members can be part of this assessment process www.capitalcare.net as well. too. The team looks to family members to provide insight As you read through this edition of the newsle er, into their loved one’s past life. The input can validate what I invite you to look for ways in which you can assist us the assessor is observing or help to determine root causes in providing quality care to our residents and clients. of some of the resident’s conditions. Ensuring your loved one gets the best care possible is a Aer the assessment is complete, the computer program goal we should all be working together to achieve. People & Progress is published quarterly by Capital Care Group Inc. CapitalCare is the trade name for Capital Care Group Inc. OUR MISSION 2007 — 2010 STRATEGIC PLAN Submissions We are leaders in innovative and compassionate care, Executive Management Commi ee has developed a strategic Submissions to this newsle er are supporting the health and respecting the dignity of the people plan for CapitalCare which reflects our directions and priorities welcomed and encouraged. Please for the next three years. The strategic plan is shaped by our note that submissions may be edited. we serve. vision, mission and values, and reflects our partnership with The next submission deadline is December 30, 2010. OUR VISION Alberta Health Services. The strategic plan is designed to maintain our role as We are a community of excellence in continuing care: teaching, Editor leaders in continuing care during a time of significant resource researching and learning to enhance quality of life. Bernade e DeSantis 780.448.2425 challenges. Our preferred future will evolve along the following key dimensions: Editorial Commiee WE VALUE ďďõI5@=HM — Ensuring care and services are people- Abigail Bailey, Shirley Barg, Be s Blakley, h\YdYcd`YkYgYfjYögcøfacgh]adcfhöbhZcWøg centered, safe, effective, efficient, acceptable, appropriate and Iris Neumann, Lori White, Cindy Wilson. cøfghö Zöa]`]YgöbXjc`øbhYYfgögcøfacgh]adcfhöbh timely. Contributors to this issue resources in fulfilling our mission ďď5779GG — Ensuring the services we offer are obtained in Abigail Bailey, Shirley Barg, Sherri döfhbYfg\]dg]bh\YWcaaøb]hm the most suitable se ing in a timely manner. Besse e, Danielle Farrell, Dr. Doug dfcZYgg]cbö`Yh\]Wg]b÷ø]X]b÷cøfXYW]g]cb!aö_]b÷ ďď=BBCJ5H=CB — Promoting the development and Faulder, Sandra Figeat, Karen Fitzgerald, cdYböbX\cbYghWcaaøb]Wöh]cb implementation of new methods, techniques and systems to Jan Hrasko, Mary Anne Jablonski, Michael Wc``öVcföh]jYöbXWccdYföh]jYhYöakcf_ ensure quality and safety in care and services delivery. Lalonde, James Leask, Carol MacDonald, ďďF9G95F7<ď5B8ď?BCK@98ó9ďHF5BG:9F — Creating, `]ZY`cb÷`Yöfb]b÷ ]bbcjöh]cböbXWcbh]bøcøg]adfcjYaYbh Trish McGrath, Colleen Meagher, Deborah obtaining and transferring knowledge to improve the services ögöZY fYgdYWhZø`Ybj]fcbaYbhk]h\]bk\]W\hckcf_ `]jY Melanson, Barb Po er, Bonnie Roberts, we provide and to optimize the quality of life of our clients. Linda Ruggles, Robert Storrier, Amanda and visit ďďCFó5B=N5H=CB5@ď75D57=HM — Supporting staff through Tkachuk, Liz Tanti, Carolyn Taylor, Sandra fYgdcbg]V`YøgYcZfYgcøfWYg dfcj]X]b÷W\c]WYgk]h\]b workforce planning, recruitment/retention, leadership training, Troughton, Diana Vrcic, Erika Washington, these limits Grace Webster, Andrea Wiebe. staff development and communication.
2 Registration fee is $195 early bird, People and Progress $225 aer December 31, 2010. Full conference information and registration Continuing Care forms are available on the conference web pages www.capitalcare.net Click on Conference. Conference To register by phone 780.448.2421 February 3, 2011, Fantasyland Hotel
Session topics for the 2011 People and Progress Continuing Care Conference seriously ill people with a life expectancy of 18 months or less. Volunteers Dying Well — Living through the End of Life, are provide compassionate companionship and visit people in their homes, hospitals The Ethics and Practice of Loving Care — Dr Ira Byock and nursing homes until they die. In addition to this one on one relationship Enriching Lives on the Runway — Amy Levine model, Doula volunteers visit in-patients who are identified by hospital-based Facilitating a Good Death in Residential Care — Dr. Romayne Gallagher palliative Care services. The program has an 8-week training period, specialized Exposing the Myth of Life Balance — Michelle Cederberg supervision and support, and continuing education that follows the training.
Dr. Byock and Dr. Gallagher join the other members of the ethics panel: Gary ENRICHING LIVES ON THE RUNWAY Goldsand, Tracey Bailey and Lorelei Sawchuk, with moderator Dr. Doug Faulder. The length of time from diagnosis of a serious illness to our last breath can In conjunction with our continuing care conference, CapitalCare is pleased to oen stretch from weeks to months to years, seeming like a short or elongated present a two day train-the-trainer workshop on February 4 and 5 for the Doula runway. This stage of life is oen increasingly limiting and isolating. This to Accompany and Comfort program — a first for Canada. This intensive and presentation will provide tools to enrich the lives of those individuals “on the interactive workshop is limited to 40 participants. runway.” The presentation also gives healthcare providers tools to help identify The doula program provides compassionate companionship through their own individual challenges and barriers to delivering compassionate care. volunteers to people at end of life and enhances skills of staff in communicating with seriously ill people. The 2011 Volunteer and Family Conference, which runs concurrently with DR ROMAYNE GALLAGHER is a family physician the Continuing Care Conference has educational and motivational sessions with extensive experience in palliative care. She is for volunteers in long term and hospice care, and for those people who have currently Head of Residential Care and Palliative a family member in care. The Volunteer and Family Conference theme closely Care Divisions of the Department of Community follows that of the Continuing Care Conference and includes some of the and Family Medicine at Providence Health Care exceptional keynote speakers, as well as a session on music therapy. in BC, is the Physician Program Director for Through the generosity of the CapitalCare Foundation, registration fees for Providence’s Palliative Care Program. the Volunteer and Family Conference are kept as affordable as possible for Dr. Gallagher was the founding director of those who give of their time. Volunteers, family caregivers and family members the Division of Palliative Care at the University of those in care can register for the full day of sessions for $40 or $65 with the of British Columbia. While there, she helped deluxe box lunch. establish undergraduate, post-graduate and The registration form, schedule and full session details are on the web site. inter-professional teaching in palliative care and www.capitalcare.net"7`]W_cbJc`øbhYYföbX:öa]`m7cbZYfYbWY"McøWöbö`gc established a public forum on death and dying — the first of its kind and a model register by phone 780.448.2421 for similar programs in North America and Europe. She has published research articles and authored chapters in palliative care Speakers and Sessions and pain management publications.. Dr. Gallagher has worked as a consultant for Pallium, a federally funded initiative to improve palliative care education. DR IRA BYOCK is Director of Palliative Medicine Dr. Gallagher helped establish the BC Palliative Care Benefits Program, which at Dartmouth-Hitchcock Medical Center in New funds medications and supplies for those wishing to be at home at the end of Hampshire and a Professor at Dartmouth Medical their lives. School. He was a co-founder and principal investigator for the Missoula Demonstration FACILITATING A GOOD DEATH IN RESIDENTIAL CARE Project, a community-based organization There are multiple ways in which we can prevent end of life suffering — physical, in Montana dedicated to the research and psychological and spiritual. Dr. Gallagher will speak about how we can facilitate transformation of end-of-life experience locally, dying well in residential care through helping the residents and their loved as a demonstration of what is possible nationally. ones be aware of the natural history of the diseases, being fully educated and Dr. Byock has authored numerous articles on the supported to make decisions. Dr. Gallagher examines the evidence and gives ethics and practice of hospice, palliative and end- ways to effect change. of-life care. His first book, Dying Well, (1997) has become a standard in the field. His most recent MICHELLE CEDERBERG CSP (Certified book, The Four Things That Ma er Most, (2004) is used as a counseling tool Speaking Professional), M.Kin, BA Psych, CEP widely by palliative care and hospice programs, as well as within pastoral care. leads the industry for life balance, health, and Dr. Byock is a consistent advocate for the voice and rights of dying patients and stress management programs, resources, and their families. He has been a featured guest on numerous television and radio tools that conquer procrastination, fatigue, and programs, including NPR: All Things Considered and Fresh Air, ABC Nightline, loss of motivation. Her expansive education and CBS 60 Minutes and PBS The News Hour. experience, presentation skills and messaging help you find the energy to succeed in life, and THE ETHICS AND PRACTICE OF LOVING CARE you’ll have fun learning how. She has built her This session asserts that loving care represents a clinical approach that career since 1990 as a college educator, personal complements problem-based medicine and expands our ability to respond trainer, author and entrepreneur. As a professional to human suffering and improve quality of life as people die. Dr. Byock gives speaker, she shares her experiences in a humorous familiar and novel examples of loving care, examines ethical implications and realistic way with delighted audiences across North America. This past July including potential controversies and explores practical work of maturing this she was awarded her Certified Speaking Professional (CSP) designation — the realm of caring through measurement and research. highest earned designation in the speaking business, held by less than 10% of In loving care, therapeutic interventions are not bound by identified problems. the global speaker’s federation. Loving care seeks to alleviate suffering and improve quality of life. Beyond responding to suffering, loving care extends beneficence by encompassing EXPOSING THE MYTH OF LIFE BALANCE AND REVEALING THE actions intended solely to elicit pleasure and joy. REAL SECRET TO SUCCESS In order to be at your best as a caregiver it’s important to spend some time AMY LEVINE MSW, LMSW, LCSW is Director of caring for the caregiver. If your busy schedule puts you at the bo om of your the Doula to Accompany and Comfort program of own ‘to do’ list then it’s time for a priority shi. In this eye-opening, laugh-out- the Jewish Board of Family and Children’s Services loud session Michelle tells us why life balance is such a struggle and shares ]bBYkMcf_7]hm"=böXX]h]cbhc\YfWøffYbhdcg]h]cb practical ideas and insights to help you find be er balance. Amy Levine is a consultant, developing programming With Michelle’s humour and get real approach you can find be er work-life and training in the fields of healthcare, education and balance, manage your stress, increase your energy and love your life through a business. She has had 15 years experience working in start small plan that will leave you wondering why you didn’t think of it sooner. hospice and the healthcare field. The Doula to Accompany and Comfort program Shirley Barg, Corporate Program Assistant, recruits, trains and supervises volunteers who visit CapitalCare Corporate Services 3 Le ers
To Francine Drisner, Administrator, CapitalCare Dickinsfield: I would like to commend the staff on Unit 3AB on their welcoming öddfcöW\hch\YghøXYbhgZfcaBcfõøYgh7c``Y÷Y"H\YmkYfYZf]YbX`m approachable, and ensured the students received assistance when required. As we work to prepare health care aide students to meet the challenges they face, this is critical to their learning experience. Thanks also to Grace from the administration office. She was kind and helpful even with last minute requests. Everyone I observed from health care workers to dietary providers and housekeeping staff were engaged in caring for your residents with respect and a entiveness. I sincerely hope that they know how much of a difference they make. CapitalCare Kipnes Centre for Veterans resident Frances Sutherland (now deceased) reads hc_]Xgöhh\Y?]dbYgMô757\]`X7öfY7YbhfY]b&$$+" Cheery good morning music, laughter and purposeful interaction with residents is what I will remember. To Bey Kolewaski, Administrator, CapitalCare Kipnes Centre for – Carole Dornn, Veterans: HCA Instructor, NorQuest College ôm`öghXömöhh\Y?]dbYgMô757\]`X7öfYWYbhfYk]``VYcb5ø÷øgh'% and I could not go without le ing you and your team of fantastic people know just how special I think you all are. To the staff of CapitalCare Grandview: To see the way you all work to make our veterans lives a li le nicer in their Thank you all so much for all the care and a ention you have given later years is awesome. I cannot tell you what an honour it has been for me ach\YfXøf]b÷\Yfghöm\YfY"McøöfYö``÷Ybø]bY`mWöf]b÷]bX]j]Xøö`gk\c to see the love and the devotion that you and the Kipnes team have shown ÷cVYmcbXmcøf^cVfYeø]fYaYbhg"McøöfYö``gcöaön]b÷`mZf]YbX`möbX these wonderful ladies and gentlemen, whom the children affectionately _]bXh\öhkYö`kömgZY`hgckY`WcaYWca]b÷hcj]g]haca"Mcøö`kömgaöXY call grandmas and grandpas. the extra effort to make mom feel comfortable, paying a ention to all the There are so many great memories that I will take with me. Patrick’s li le details and keeping us so well informed. We appreciate your friendly smile in the morning. Knowing that Walter and Roman will know how to cheering words each day. fix it. Elizabeth’s happy laughter in the hall. The gentle kind faces of Leslie With heartfelt thanks, and the gals at the front desk. The li le smile and the thank you from the – Ernestine B. & family, Mitzie & Gary D. kitchen ladies even when we are late with the dishes. Trevor’s smile when he welcomes the families in and strong kindness when the time comes to say goodbye. Avalon’s always fun time with the Day Program and Randy who always made us feel welcome. Ursel and her husband whom I still think of Dear Jan Cooper and staff, 2 Parker Pavilion, CapitalCare Lynnwood as one of my Purple Room families. To Shannon whose smile can light up I am the cousin of Allan’s daughter-in-law. I only met Allan twice in my the darkest corner. Of course I could not go with out mentioning our Tracey life. I am a registered nurse. Over the years I heard the anguish of the Mann, she is like chocolate to our peanut bu er. She always made the day a family dealing with mental illness in the family. There is still such stigma li le sweeter. and misunderstanding associated with it. If I didn’t mention you it’s because I just didn’t catch your name, but I When I read your message about Allan and his wife, your compassion would recognize your smile and the sparkle in your eye anywhere. and respect compelled me to send this token of appreciation. Last and not least the grandmas and grandpas what can I say but thank God bless you! mcøZcf`YȜ]b÷aYVYödöfhcZöbökYgcaYÑjYmYöfg"McøfcW_ Kathy R. Thanks for the memories, – Janice Cook To Nancy and all of Allan’s family members, We wanted to send you our thoughts and to let you know that Allan will bchVYZcf÷cȜYb"BöbWm mcøkYfYgcXYX]WöhYXhc5``öb"McøköfaYXcøf To Marjorie Charest, Spiritual Care Coordinator, CapitalCare hearts with your steadfast caring. Remember that memories are pathways Strathcona: to those we love, no ma er where they are. We hope that your memories On behalf of my dad Bill, my husband Jim and myself, I would like to sustain you as you travel through this sad portion of your life journey. thank you for the lovely Celebration of Life tribute that you coordinated Take care, this aernoon. While there are still plenty of tears, they are slowly being Jan Cooper, Care Manager, and all of the 2PP staff replaced with great memories of Mom. Please pass on our thanks to all of CapitalCare Lynnwood the staff and volunteers who assisted you today. Warm regards, – Pauline M.
To the Office of Patient Relations, Edmonton Zone, Alberta Health Services: To Claudee Williams and the staff of CapitalCare Norwood I visit Minnie C. as a companion at CapitalCare McConnell Place West. Palliative Hospice: I would like to say how wonderful it is to go to this facility three times As our family began this final journey with Dad, we had no idea how a week. The staff go above and beyond the call of duty. They are all so we would move through it. Dad was admi ed to Norwood and a group of compassionate and caring to each resident. The smiles on their faces can angels dried into our lives. light up any dark corridor. I always feel so welcome and comfortable when With unfailing devotion to Dad and us, your kindness led us through a visiting. The staff all make it a memorable experience. very difficult time. We heard numerous times how you were “just doing In this day and age when so many people complain about our health your jobs,” but to us you mean the world. We struggle to find the words to care system I would like to say the staff at McConnell Place West are truly express what you mean to us, and the best we can find is thank you and “Angels Among Us.” They are doing a wonderful job to care and give love God bless you all! and laughter to the residents that so need it. A job well done and I applaud – Ed & Shirley, Sonny and Debby. each and everyone of them. – Erna G. We are all so very grateful to all of you for taking such good care of Veeta during her stay at Norwood. For all the encouraging words, the To the staff at CapitalCare Laurier House Lynnwood: listening ears, the gentle touches, the way you tried to cause her as li le Thank you so much for the kind and generous care you provided to our pain and suffering as possible, all this is very much appreciated. We hope Zöh\Yf>c\bô"Mcødfcj]XYXøgk]h\ghfYb÷h\öbXfYöggøföbWYk\]`Y\Y you enjoy this memory of Mom — her favourite vanilla-scented lotion — and lived at Laurier House and we are so grateful for all that you did. Thank think of her. you from all of us. – Veeta’s family – The M. Family
4 Residents at home at McConnell Place North