( D E T A I L E D )
______Patrick L O R I N
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TABLE OF CONTENTS
I N T R O D U C T I O N...... 4 1. COMMERCIAL ...... 6 Conclusion ...... 11 2. OPERATION & MAINTENANCE ...... 12 2.1 WATER PRODUCTION ...... 13 PRODUCTION DEPARTMENT ...... 14 1. PRODUCED WATER QUANTITY AND POTABLE WATER LOSSES DIAGRAMS-1,2 ...... 14 2. POTABLE WATER DISINFECTION ...... 15 DISINFECTION MATERIAL CONSUMPTION TABLE-1 ...... 15 3. ELECTRICITY CONSUMPTION & EXPENSES ...... 16 WATER QUANTITY PRODUCED BY PUMPING AND ELECTRICITY CONSUMPTION TABLE-2 ...... 16 ELECTRICITY CONSUMPTION AND COSTS FOR 2005-2011 ...... 17 TABLE – 3...... 17 DIAGRAMS – 3 ...... ERROR! BOOKMARK NOT DEFINED. 4. WATER METERS EQUIPMENT INSTALLATION ...... 18 NEWLY INSTALLED WATER METERS BEING EXPERIMENTALLY TESTED ...... 18 TABLE - 4 ...... 18 2.2 WATER DISTRIBUTION ...... 20 REPAIRS OF DAMAGES, CAPITAL REPAIRS AND REHABILITATION OF SYSTEMS ...... 21 TABLE – 5...... 22 DIAGRAM – 5 ...... 23 2.3 WASTEWATER & SEWERAGE ...... 27 5. WASTEWATER COLLECTION SYSTEMS ...... 28 DIAGRAMS 6,7,8 ...... 28 6. SPECIAL WORKS DEPARTMENT ...... 31 3. TECHNICAL ...... 37 3.1 TECHNICAL INVESTIGATIONS, DESIGN & MAPPING OF TECHNICAL SYSTEMS ...... 38 MAPPING OF TECHNICAL SYSTEMS ...... 43 3.2 MANAGEMENT OF COMPANY’S ASSETS ...... 49 ASSETS MANAGEMENT ...... 50 3.3 WATER QUALITY CONTROL...... 53 WATER QUALITY CONTROL ...... 54
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3.4 QUALITY, SAFETY & ENVIRONMENT ...... 57 3.5 COMPANY’S PROCUREMENT ...... 66 INFORMATION ABOUT PROCUREMENT WITHIN AWSC BUDGET, 2011 YEARLY ...... 67 3.6 TRANSPORT ...... 68 TRANSPORT ...... 69 4. ADMINISTRATION ...... 70 4.1 FINANCE & ACCOUNT ...... 71 A C C O U N T I N G ...... 72 F I N A N C E S ...... 72 AWSC MAIN EXPENDITURE TABLE-7 ...... 73 AMOUNTS SPENT BY THE HEAD OFFICE IN 2005-2011 TABLE -8 ...... 74 AMOUNTS SPENT BY THE HEAD OFFICE IN 2005-2011 DIAGRAM-9 ...... 74 C O S T C O N T R O L & I N T E R N A L A U D I T ...... 76 4.2 HUMAN RESOURCES ...... 78 AVERAGE SALARY DIAGRAM-10 ...... 80 AVERAGE NUMBER OF EMPLOYEES OF AWSC FOR 2005-2010 DIAGRAM-11 ...... 81 TRAINING AND DEVELOPMENT DEPARTMENT ...... 84 PERSONNEL TRAINING TABLE-9 ...... 86 ACTIVITIES IMPLEMENTED BY THE TRADE UNION OF AWSC DURING 2011 ...... 90 4.3 LEGAL & INSURANCE ...... 92 2011 ANNUAL RESULTS OF THE LEGAL AND INSURANCE DEPARTMENT ...... 93 2010 QUARTERLY DATA COMPARISON DIAGRAM -12 ...... 93 2008, 2009, 2010 AND 2011 DATA COMPARISON DIAGRAM -13 ...... 94 5. PROJECTS ...... 95 5.1 W B ...... 96 5.2 A D B ...... 101 5.3 E B R D ...... 115 6. PUBLIC RELATIONS ...... 125 PUBLIC RELATION DEPARTMENT ACTIVITIES IN 2011 ...... 126 7. INDICATORS ...... 135 INDICATORS RECAPITULATION – TABLE 12 (INDICATORS 1-25) ...... 136
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I N T R O D U C T I O N
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I N T R O D U C T I O N
“Continous increase of service quality and trustworthy relations with our customers are the priorities of AWSC”
Ceratinly the road to success is never easy and reaching to the set objectives requires hardwork, dedication and sustainable development.
The year 2011 had its ups and downs, there were difficulties and challenges, however SAUR-the Management Contractor of AWSC has put all the efforts to continue increasing the level of service in the company service area.
During the year Armenian Water and Sewerage Company (AWSC) made improvements by reaching the performance indicators and fulfilling the objectives.
AWSC has implemented various corporate projects to increase staff efficiency, as well as realized creative initiatives that contributed to the rise of customer confidence.
In the following pages you will find detailed information on numerous aspects of AWSC 2011 performance, summary of our activities and accomplishments.
Patrick Lorin Contract Manager, General Director of AWSC
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1. COMMERCIAL
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General
The Company is improving its all indicators every year and 2011 is not an exception as well. The large-scale loan projects being implemented have their positive impact as well on the commercial indicators. Especially in those communities, where the works for the replacement of the internal networks are carried out, the water meters of the resident-customers in the private houses are transferred out of the territories of the customers and are installed in special water metering chambers (if necessary, the old water meters are replaced with new ones) and the contractual relations are being clarified (new contract, debt repayment schedule, etc.). A special focus is put on increasing the level of the customer service.
Implemented Projects
As already mentioned, a special attention was paid to the measures for increasing the awareness level of the customers.
. Regular advertisements and announcement on TV, . Submission of individually ordered envelopes to the Customers with 1 year service balance information (consumption, payment, debt, water meter reading, etc.), . Organization of lottery for regular payers, . Contracts resigning, debts clarification and signing of time schedules for repayment of debts, . Regular organization of monitoring visits, straggle against illegalities, . Transfer of the water meters of private houses out of the customers territories.
First of all it should be mentioned that all the implemented projects are justified and continuous.
Regular advertisements and announcement on TV
The project started in February 2009 and continues up to now in a wider scope. It aims at reminding the customers of their rights and obligations.
Naturally, the results cannot be presented in figures, however it has had its positive influence on the improvement of all commercial indicators. For example, % of non-cash payment (through post offices and banks) has increased, the relations between the Customers and the Company has become more active, etc. These activities are very important and will be of a continuous nature.
Submission of individual ordered envelopes to the Customers with 1 year service balance information
The Project has started since January 2010. The purpose is to inform the Customers on their debts, monthly payments, consumption (water balance), etc. to the maximum possible extent. Through individual envelopes all the Customers receive their information notes (for 1 year, debts, consumption and payment), with additional reminder on the date and conditions of the next lottery and other additional commercial information. The Customers receive a special 7
ANNUAL REPORT 2 0 1 1 reminder to make the payments only in the post offices and banks. The problem is that some Customers make regular payments, though still having some debts and not being informed about it, because the payments are made through the commercial Agents. Through the information note the Customers get information on monthly invoices and payments and, naturally, on the generation of the existing debts.
During 2011 individual envelopes have been sent to 37667 customers in Hrazdan, Vayk, Jermuk, Yeghegnadzor, Artik, Echmiadzin, Goris, Tashir, Abovyan and Masis sectors of the Company. In frames of this measure we actively cooperate with the Customer Service Center() of the Company. In case of any issues after the receipt of the envelopes the customers contact CSC at 1- 71 and get an appropriate professional reply.
The role of the CSC for the improvement of the commercial indicators is as well invaluable.
Organization of lottery for regular paying customers
The projects started in October 2008 and 10 drawings have been already organized since then. The resident-customers which have installed water meters, have used the services and have regularly paid the bills during the previous four months can participate to the lottery.
The program is continuous
10th lottery session has been already implemented and the results are certainly positive. The evidence of the latter is the consecutive increase of the number of participants.
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ANNUAL REPORT 2 0 1 1 N u m b e r o f p a r t i c i p a t i n g c u s t o m e r s
160 000 152614
135012 140 000
120 000 110884 97 000 100 000 88 800 66 737 76 000 80 000
customers 46 853 48 947 60 000 38 645
40 000
20 000
0 1st 2nd 3rd 4th 5th 6th 7th 8th 9th 10th withdraw withdraw withdraw withdraw withdraw withdraw withdraw withdraw withdraw withdraw
Commercial Indicators for 2011
. Number of customers making regular payments during 2011
N u m b e r o f r e g u l a r y p a y e r s
170 000 155 410 (91%) 141 079 150 000 129 611 (83%) 111 922 (76%) 130 000 108 835 (66%) 92 711 (64%) 110 000 85 507 (55%) 90 000 (50%)
70 000 52 997 (31%) 50 000
30 000 Number of Customers receiving services : around 170 000 10 000
The customers making irregular payments are not included in the diagram. In this direction we also have a lot of things to be done. Notwithstanding the increase tendency, some of the Customers still make irregular payments.
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ANNUAL REPORT 2 0 1 1 . Water meter installation
N u m b e r o f c u s t o m e r s w i t h W a t e r M e t e r s 250 000 212 970 198 340 (86%) 200 000 183 278 (78%) 160 857 (76%) 152 349 (67%) 137 399 (63%) 150 000 (57%) 124 768 (52%) 100 00092 963 (39%)
50 000 Numner of customers: around 249 000
0 12.04 12.05 12.06 12.07 12.08 12.09 12.10 12,11
It is worth mentioning that a lot of water meters were replaced with new ones (high quality) along with the installation of new water meters.
Payments
Dynamics of the payment according to years has the following picture:
Payment
4 500 from 01.04.2009 incrasing of tariff 28% 3 989 3 798 4 000 3 388 3 500 from 01.05.2005 3 000 2 683 increasin of tariff 40% 2 443 2 308 2 500 1 834
2 000 1 599 mln.AMD 1 500
1 000
500
0 2004 2005 2006 2007 2008 2009 2010 2011
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ANNUAL REPORT 2 0 1 1 The billing has also increased in comparison to the previous year:
Billing Payment AWSC
4 500 4 220 4 183 4 300 3 989 (95%) 4 100 3 798 (91%)
3 900 mln.AMD 3 700
3 500
3 300 2010 2011
Conclusion
The analysis shows that all of the implemented functions and activities have provided their positive results. It is necessary to increase the involvement of the other divisions on order increase the effectiveness of the works. The registered results are obvious, however they are far from our goals. We have a significant progress in means of the payments, water meter installation, service level, but we are still on a very low level with regard to the losses. We should pay more attention to the losses, taking into account that the illegal connections and the non-revenue water are a part of the losses.
The Company foresees to establish a Billing Center in the HO in 2012, which shall aim at centralized billing, realization of analysis and accounts management. It is planned to implement series of measures for increasing the billing level, which shall as well have its impact on increasing the overall effectiveness of the company.
Main Objectives for 2012:
. To install the Billing Center during the first quarter
. To improve the billing with the starting of the new Billing Software (first semester)
. To continue the trend of income (+5% planned for 2012)
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2. OPERATION & MAINTENANCE
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2.1 WATER PRODUCTION
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ANNUAL REPORT 2 0 1 1 PRODUCTION DEPARTMENT 1. PRODUCED WATER QUANTITY AND POTABLE WATER LOSSES Diagrams- 1,2
In 2011 the produced water volume was equal to 159 975 thousand m3 (gravity - 104 431.5 thousand m3, mechanical - 55 543.5 thousand m3).
Diagram – 1 W A T E R P R O D U C T I O N
180000 160000 140000 120000 100000 80000 60000 40000 20000 0 I Quarter II Quarter III Quarter IV Quarter Annual Delivered through pumps 13282 12847.2 15331 14084 55544.2 Gravity 24814.4 26194.9 28442 24979 104430.3 Total 38096.4 39042.1 43773 39063 159974.5
In 2011 the actual losses of drinking water constituted 83.7%, which is by 1.4% less than the indicator for 2010 (85.1%). As the result of the close cooperation of the Production Department with “Jrar” production units operating in the RBs, the planned and operation activities of the water production facilities and plant-equipment have been continuous and productive. The Company has taken over the newly constructed water supply system of Malishka village of RA Vayots Dzor Marz, which is equipped with modern equipment. Operative-control center was created inside the Division, which gave a possibility to control and manage online the water volumes produced by the water supply systems, as well as the water levels in the DRRs and the consumption.
Operative – control center
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ANNUAL REPORT 2 0 1 1 2. POTABLE WATER DISINFECTION
During 2011, 94453 kg of liquid chlorine and 16719 kg of HC tablets were used for disinfection in the W&W systems.
Disinfection Material Consumption Table-1
2 0 1 1 1st quarter 2st quarter 3st quarter 4th quarter Sector & subsector Annual N name Liquid Hypochlo Liquid Hypochlo Liquid Hypochlo Liquid Hypochlo Liquid Hypochlorit chlorine rite pills chlorine rite pills chlorine rite pills chlorine rite pills chlorine e pills (kg) (kg) (kg) (kg) (kg) (kg) (kg) (kg) (kg) (kg) 1 2 3 4 5 6 7 8 9 10 11 12 1 Abovyan 410 60 1406 35 2645 305 2973 115 7434 515 2 Byureghavan 37 75 107 0 90 15 109 9 343 99 3 Hrazdan 1283 50 1930 10 2382 30 2258 30 7853 120 4 Tsakhkadzor 0 32 36 84 120 86 0 70 156 272 5 Charentsavan 139 45 240 30 355 40 268 30 1002 145 6 Ijevan 77 304 250 160 100 233 149 242 576 939 7 Berd 20 180 202 25 173 55 159 80 554 340 8 Dilijan 285 74 750 14 720 120 706 78 2461 286 9 Noyemberyan 6 120 48 75 4 125 0 130 58 450 10 Alaverdi 695 0 992 0 1332 60 1323 0 4342 60 11 Stepanavan 110 65 209 78 224 116 218 66 761 325 12 Spitak 35 195 80 80 104 270 98 140 317 685 13 Tashir 105 105 227 45 280 140 401 105 1013 395
14 Artashat 2026 640 3799 4 3326 446 3639 62 12790 1151 15 Echmiadzin 1721 760 2913 100 2651 600 2737 100 10022 1560 16 Masis 820 315 1930 45 2157 200 1936 265 6843 825 17 Vedi 121 120 186 45 167 85 170 35 644 285 18 Ararat 0 0 0 57 0 63 0 72 0 192 19 Ashtarak 283 190 1406 105 1565 255 1228 130 4482 680 20 Aparan 91 150 185 80 154 250 153 178 583 658 21 Artik 781 46 1421 43 1504 73 1168 42 4874 204 22 Talin 54 139 316 117 266 103 177 81 813 440 23 Ashotsk 0 175 0 318 0 377 0 280 0 1150
24 Eghegnadzor 0 80 540 0 481 116 180 124 1201 320 25 Vayk 54 39 194 29 172 92 181 0 601 160 26 Jermuk 7 35 100 0 75 20 72 20 254 75 27 Sisian 64 40 165 25 115 95 136 47 480 207 28 Goris 680 0 662 40 674 40 848 40 2864 120 29 Kapan 1923 509 3606 272 4258 616 3656 630 13443 2027 30 Meghri 74 138 831 27 702 166 462 177 2069 508 31 Sevan 242 80 383 28 401 207 372 61 1398 376 32 Gavar 533 35 901 51 900 89 801 57 3135 232 33 Martuni 113 59 115 80 104 93 0 67 332 299 34 Vardenis 42 124 300 95 228 80 185 66 755 365 35 Tchambarak 0 45 0 50 0 86 0 73 0 254 TOTAL 12831 5024 26430 2247 28429 5747 26763 3702 94453 16719
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ANNUAL REPORT 2 0 1 1 During 2011, 3 chlorination stations, equipped with new and modern “ALLDOS” equipment, have been commissioned, which will result in the reduction of the disinfection of the potable water with HC tablets and will increase the efficiency of the operation of the chlorination stations and water disinfection works.
During the year, 8 damaged “ALLDOS” type chlorination equipments working with liquid chlorine have been rehabilitated with the Company’s own means.
During 2011 “Nairit Factory” CJSC did not supply liquid chlorine at the normal way, which forced the Company to implement the procurement and the supply of liquid chlorine on a contractual basis through another supply company, and has given some difficulties on the chlorination during the first quarter.
3. ELECTRICITY CONSUMPTION & EXPENSES
The annual Electricity consumption for 2011 was 39,203 mln. KW/h, equal to 953,442 mln. AMD, which is less than the actual consumption in 2010 for 1.258 mln. KW/h or for 3.1 %.
Water quantity produced by pumping and electricity consumption Table-2
Water quantity produced Electricity Electricity consumption N Branch name by pumping consumption KVh/cubic meter thousand cubic meter/ year thousand kvh/year
1 2 3 4 5 1 Ashtarak 1728 1.804 3117 2 Aparan 804 0.665 534 3 Artashat 288 0.281 81 4 Echmiadzin 1417 0.561 794 5 Gavar 8617 0.686 5915 6 Sevan 3183 0.47 1495 7 Tashir 391 0.507 198 8 Stepanavan 2093 0.732 1532 9 Noyemberyan 733 1.997 1463 10 Spitak 49 0.532 26 11 Abovyan 13915 0.306 4263 12 Charentsavan 1493 1.068 1594 13 Hrazdan, Tsakhkadzor 12815 0.699 8960 14 Vayq 6 0.259 1 15 Ijevan 65 0.802 52
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Water quantity produced Electricity Electricity consumption N Branch name by pumping consumption KVh/cubic meter thousand cubic meter/ year thousand kvh/year
1 2 3 4 5 16 Masis 7675 0.8 3684 17 Ashotsk 272 0.448 122 Total 55544 0.609 33833
Electricity consumption and costs for 2005-2011 Table – 3
2005 2006 2007 2008 2009 2010 2011 N Actual Actual Actual Actual Actual Actual Actual Actual Actual Actual Actual Actual Actual Actual
AWSC thous. thous. thous. thous. thous. thous. thous. thous. thous. thous. thous. thous. thous. thous. Kw/h AMD Kw/h AMD Kw/h AMD Kw/h AMD Kw/h AMD Kw/h AMD Kw/h AMD 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 TOTAL 61 510 1 151 300 53 109 996 007 54 265 1 023 865 55 156 1 063 082 4 588 1 058 800 40 460 996 117 39 203 953 443
The maintenance (preventive and curative) of the pumping units and el. equipment systems is impelmented by a professional organization, which resulted in a significant decrease of the damage rate for the pumps and el. motors.
The repair shop of the servicing organization
Taking into account the efficiency of this process, the preparatory works are carried out in order to organize the servicing of the pumping units through a professional organization in 2012 as well.
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4. WATER METERS EQUIPMENT INSTALLATION
During 2011 the corresponding employees of the water meter division and the RBs have jointly implemented the activities for check-up of the technical conditions, service, repair of the installed water meters, as well as the installation of new water meters.
Works for the inventory and testing (using a test bench) of the old water meters stored at the storages of the RBs were carried out in order to clarify the possibility for their future utilization.
Newly installed water meters being experimentally tested
The process of the logger’s installation for the water meter equipment has started for testing purposes, and 8 loggers have been installed together with the experts of the corresponding contractor company.
Table - 4
NUMBER OF WATER METER
8000 7000 6000 5000 4000 3000 2000 1000 0 I Quarter II Quarter III Quarter IV Quarter Annual North-West 839 718 624 2181 4362 Center-West 1357 1257 597 3211 6422 South 436 719 2257 3412 6824
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Main Objectives for 2012:
To complete
. Installation of bulk water meters in each sites of production.
. Installation of 150 loggers to control the production online.
. To continue the saving of energy through the projects and the commissioning of new pumps
. To switch from chlorine gaz to HTH tablets in order to avoid the heavy new legislation on this purpose and also the risk with the shopping of chlorine gaz (Iran) .
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2.2 WATER DISTRIBUTION
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REPAIRS OF DAMAGES, CAPITAL REPAIRS AND REHABILITATION OF SYSTEMS
Due to the consistent and continuous work of the water distribution department during 2011 the daily water supply duration has been increased in average by 1,01 hour, thus if in the beginning of the year it was 14,03 hours, then at the end of the year it reached 15,04 hours.
The number of customers with minimum water supply hours (less than 4 hours per day) has decreased as well. As a result of the investigation activities of internal network of some towns and communities the main distribution valve junctions were rehabilitated in the communities, the water supply operation style was modified and based on the principle of equal distribution of water volumes, which resulted in considerable improvement of water supply situation of the regions.
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The indicators for some of these communities are presented in the table below:
Table – 5
Water supply schedule Results of the N Community /hour/ received increase 2010 2011 /hour/ 1 2 3 4 5 1. Artashat 10.7 14.8 4.1 2. Hrazdan 7.61 9.78 2.17 3. Noyemberyan 2.0 8.4 6.4 4. Ayrum 1.0 8.0 7.0 5. Abovyan 11.08 13.57 2.49 6. Tumanyan 6.0 24.0 18.0 7. Akhtala 4.0 6.0 2.0 8. Stepanavan 11.7 17.6 5.9 9. v. Argina 6.0 24.0 18.0 10. Jraratavan 4.0 12.0 8.0 11. v. Neghots 0.5 24.0 23.5 12. v. Bjni 8.0 12.0 4.0 13. v. Argel 21.3 24.0 2.7 14. v. Haghpat 0.5 24.0 23.5 15. v. Shnogh 0.5 24.0 23.5 16. v. Berdavan 0.5 11.5 11.0 17. v. Haghtanak 0.5 8.0 7.5 18. v. Deghdzavan 0.5 4.0 3.5 19. v. Udjan 0.5 11.8 11.3 20. v. Agharak 0.5 20.0 19.5 21. v. Kosh 0.5 5.0 4.5 22. v. Shamiram 0.5 5.0 4.5 23. v. Ghazanchi 5.0 11.0 6.0 24. v. Norashen 8.0 24.0 16.0 25. v. Gagarinavan 4.0 12.0 8.0
The above mentioned works are continuous also in the other communities.
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Activities aimed at water supply improvement are foreseen through the investigation of the operating system and hydraulic calculation:
. Water supply system zoning . ensuring maximum gravity water supply . Elimination of the technical deficiencies in the water supply network recovering of the flow capacities of the pipelines
Due to the daily and consistent external inspection of the water mains and water supply networks the number of the unauthorized connections to the water main network has been reduced as much as possible, and the hidden flows from the pipelines has been detected and eliminated in short time. As the result of the damage repairing activities implemented in the system about 8001 damages have been repaired on the water mains and internal networks, about 728 linear, 402 partial and 310 reinforcement repairing activities have been implemented.
Damage in Ashtarak Damage in Ararat
Diagram – 5
NUMBER OF REPAIRD BREAK-DOWNS 9000
8000
7000
6000
5000
4000 NUMBER 3000
2000
1000
0 NORTH WEST CENTER WEST SOUTH ANNUAL 2011 REPEARDED BREAK-DOWNS 2437 2905 2659 8001 NETWORK LEANER REPAIR 387 180 161 728 NETWORK PARTLY REPAIR 251 65 86 402
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The Distribution Department participates in the development and discussion of the projects for rehabilitation, extension, as well as perspective projects for the internal distribution networks of the communities, in particular the projects regarding the relocation of the water mains for the construction of North-South auto highway, the improvement of the water supply for Masis, Hrazdan, Ararat and other regions.
Ararat town, the water supply system of a residential building reorganized by the residents
Significant works has been carried out in Masis region for the improvement of the water supply of the villages which are supplied by gravity from Norabats DRR.
Norabats DRR.
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A water removal valve has been installed at the prevailing point of the pipeline, a working group has been established, and the whole pipeline has been divided into certain parts and studied using a special camera.
Inspection of the inside part of the gravity pipeline of Norabats DRR with a special camera
The pressure was measured at the prevailing point of the pipeline before and after the works.
Measurement of the pressure on Norabats DRR gravity pipeline
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Numerous artificial obstacles were found inside the existing pipeline during the network investigations, which had had their negative impact on the supplied water volumes and pressure.
Artificial obstacles found inside the pipeline
In 2011, the Company's internal networks and systems service and operating staff, following up on the current improvement activities, has registered some improvements in operation quality and productivity, water supply duration – in particular, taking into account the difficultness of the water supply in the system, 17 units of modern level-measuring and metering equipment has been installed at the DRRs of the big towns and communities, together with the loggers at the water metering junctions (the works will be continued in 2012 as well). These automatic systems allow receiving the information about the system operation online and analyzing it. This will contribute to a more efficient organization of the water supply process of the customers within the Company’s service area in 2012.
Main Objectives for 2012:
. To continue to increase supply time particularly for the communities (or part of them) wich are under 4 hours/day
. To install temporary loggers (town by town ) to analyse the losses and to start leak detection
. To find illegals and to disconnect them.
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2.3 WASTEWATER & SEWERAGE
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5. WASTEWATER COLLECTION SYSTEMS
In the wastewater systems the operation works were focused on the cleaning activities, elimination of obstructions and, of course, the repair of networks and manholes. About 181km of sewers and 670 manholes were cleaned, 5440 obstructions were eliminated, 181 manholes and 270 sewers (2142 meters) were renovated in the sewerage networks.
Diagrams 6,7,8
120 MAINS CLEANED / km / 100 80 60 40 20 0 I Quarter II Quarter III Quarter IV Quarter Annual North-West 27.6 17.98 23.02 27.99 96.59 Center-West 17.3 2.2 15.4 4.9 39.8 South 10.75 10.18 13.24 10.45 44.62
NUMBER OF REMOVAL OF OBSTRUCTIONS, MAINS AND MANHOLES REPAIRED 3000
2500
2000
1500
1000
500
0 I Quarter II Quarter III Quarter IV Quarter Annual North-West 487 701 664 657 2509 Center-West 479 269 331 403 1482 South 594 693 648 635 2570
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NUMBER OF OBSTRUCTIONS IN KM
4,8 4,2 3,6 3 2,4 1,8 1,2 0,6 0 I Quarter II Quarter III Quarter IV Quarter Annual North-West 0,53 0,76 0,67 0,66 2,53 Center-West 1,3 0,73 0,66 0,81 2,98 South 0,94 1,11 1,06 1,04 4,2
REPAIRED BREAKDOWNS
Gagarin town, at the sewerage collector
Breakdown on the collector Repaired breakdown
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Spitak town, Estonakan district
Breakdown in the sewer Repaired breakdown
Artik town, Kasyan street
Breakdown in the sewer Repaired breakdown
Tha waste water is not the focuse of AWSC, wich try to maintain workable the actual network. Projects were implemented in Vardenis , Gavar, Martuni, Sevan and Jermuk.
Main Objective for 2012:
. Start the O&M at the 3 new WWTP (Vardenis, Gavar and Martuni) .
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6. SPECIAL WORKS DEPARTMENT
Activities implemented by Special Works Department in 2011
During 2011 the Special Works Department of the Exploitation Directorate has implemented activities towards water metering, regulation of the water supply schedules, detection and elimination of losses in the service areas of the Company.
Works were implemented in Vedi town. On Araratyan street a previously decommissioned D=150mm cast iron pipeline was discovered with a flow of 15-20 l/s, which was in an emergency state and the water was flowing into “Armentel” chambers, thus disrupting the normal operation of the telecommunications. With the utilization of the present technical means it was possible to understand, that the water was flowing into the decommissioned network from the end part of the operating pipeline on Araratyan street. After consulting with the Director of Center-West RB, 250m of 100mm PE pipe was injected into the 200mm cast iron pipeline, thus eliminating the inflow of the water to the non-operational network and “Armentel” systems.
Breakdowns in Vedi town
Water metering and regulation works were continued in parallel to the commissioning of Norabats pumping station. Optimal water distribution has been carried out in the 10 communities supplied from the pumping station and in Ayntap village and currently these rural communities are supplied with potable water in accordance with the approved and acting water supply schedule.
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Division chamber of Norabats PS
Works were implemented also in Alaverdi town in connection with ensuring the water supply of Noyemberyan and Deghdzavan communities from Loriberd-Agarak gravity system.
A water loss of 54 l/s was discovered in the areas of Aqori, Neghots and Shenogh villages. As a result of the implemented works water losses of 26 l/s were localized and eliminated. After the elimination of the outstanding losses it will be possible to direct a certain volume of water to Noyemberyan direction at the expense of the eliminated losses with a perspective to shut down Ayrum pumping station in the future.
Works were carried out also for discovering and eliminating the losses in Lanjazat part of Garni- Artashat water main.
Dzknget-Sevan D=500mm water main was investigated and filmed; breakdowns and illegal connection were found on the main.
Studies were carried out in Berd WTP for discovering the water losses from the radial clarifier. The water losses of 0.07 l/s were from the base of the clarifier, from the D=100mm and 150mm pipes for sediment removal. A solution for the elimination of the leakage has not been found yet, because it is located on a big depth and under the foundation of the clarifier.
The works for the studying, preparation for operation of the newly received technical equipment are completed. After the preparation of the installation support and the training of the corresponding specialist in the Russian Federation, the software preparation of the FLO-DAR sewerage flow meter has been completed and it is currently ready for operation.
The UAZ 3303 model vehicle, which was provided to the department and had been previously used for other purposes, was equipped, the uninstalled shelves and equipment was installed. After the commissioning it will be a diagnostic vehicle provided with autonomous electrical supply, which is suited for carrying out water metering, losses detection and other non-standard works in the field.
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UAZ 3303 losses detection vehicle
An interconnection with a capacity of 10 l/s between the “Yot Aghbyur” Geghadir 200mm water pipeline and “Yot Aghbyur”- Garni 500mm pipeline supplying the HPPs was done for the improvement of the water supply of Geghadir-Hatsavan-Voghjaberd villages.
”Yot Aghbyur” pipelines interconnection
Water metering and regulation works have been implemented also in Abovyan town, where there were huge losses in the decommissioned steel pipelines. By utilizing the technical equipment of the department and working mostly at night hours it has been possible to regulate the network operation and currently around 50% of the town has 24 hours supply. The water supply of Kotayq village, which is supplied from Makravan-Abovyan water pipeline and which was disrupted due to the works carried out in Abovyan town was regulated and restarted.
Works were implemented also in Lchashen village DRR of Sevan sector. The technical condition of the outlet pipe was studied, deficiencies were found and a new 75mm outlet pipe was installed.
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ANNUAL REPORT 2 0 1 1 The works for the technical observation and take-over of the goods procured in frames of ADB investment project has been continued with the acting committee members.
In August works for the elimination of losses at the pressure breaker of the pipeline fed by “Chlkanner” source near Mastara village of Talin sector were implemented and as a result around 3 l/s losses were eliminated.
Polimeric injection works were carried out in Geghadzor community DRR in Aparan region.
Geghadzor DRR
Works has been carried out in Tsakhkadzor sector for discovering and dismantling the water pipelines feeding “Writers Union” DRR and the interconnections constructed years ago, which resulted in the possibility for a more flexible regulation of the water supply of Sport’s Complex after the commissioning of the new pump.
Injection and regulation works were carried out also in Golovino treatment plant in Dilijan sector. The water level in the radial clarifiers was increased and regulated, thus the efficiency of the water treatment was increased.
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Golovino radial clarifiers
Activities on the identification of the reason for the insufficient gravity water supply of villages from Norabats DRR, Masis sector, were continued. DN300 water main was investigated, a video camera was used and some defects and clogs were detected in the operating water main.
Masis villages gravity water pipeline
Water metering and damage detection activities were implemented on D=275mm cast iron pipeline crossing Echmiadzin Sector Baghramyan district. Two sections were detected, where losses were equal to correspondingly 4 l and 7 l and corresponding activities were implemented and as the result 10l/sec of losses were eliminated, which caused improvement of water supply of Norakert, Baghramyan and Aygek communities.
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ANNUAL REPORT 2 0 1 1 Together with the Distribution Department, activities were implemented also in Ararat-Vedi Sector. In Ararat town activities on internal network investigation and regulation of water supply schedules were carried out.
Water metering and regulation activities were implemented also in Maqravan-2 PS: regulation of new pumping units; regulation of boost pump operation regimes for newly constructed sport complex in Tsaghkadzor sector.
Through injection of polyurethane, floats of 6 floating valves were filled, which resulted in improved operation efficiency of the valves.
Main Objective for 2012:
. Leak detection.
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3. TECHNICAL
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3.1 TECHNICAL INVESTIGATIONS, DESIGN & MAPPING OF TECHNICAL SYSTEMS
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DURING THE YEAR 2 0 1 1 THE TECHNICAL DEPARTMENT CARRIED OUT THE FOLLOWING WORKS:
. Technical investigations, design . Internal audit of the capital works . Mapping of technical systems
During the reporting period the following activities have been implemented:
Technical Investigation and Design
. With the purpose to improve W&W systems as well as to develop proposals investigations were implemented in all marzes :
. Investigations on water supply facilities and water mains technical possibilities were implemented and proposals were presented for effective operation of 10 systems:
. Investigation and discussion with the consulting companies was implemented. . In the frame of EBRD Loan project “Vardenis, GAvar, Martuni towns WWTPs construction” design technological structures, as well as administrative buildings internal and external W&W systems, corresponding comments and proposals were submitted. . In the frame of WB MWWPII phase the following activities were implemented: 1. Design changes in several communities:
2. Procurement plan TS-C2.11 component:
Gavarm Hrazdan, Charentsavan, Sisian sectors and Jermuk/ 3/, Agarak, Spitak subsectors buildings construction,
foreseen by TS-C2.18 component, hydro technical structures sanitary zones repairing activities authorized supervision.
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ANNUAL REPORT 2 0 1 1 3. for installation of pumps procured in the frame of the procurement plan, mounting schemes of suction and pressure pipes and fittings, required volumes of work were developed for the following PSs: Sarukhan, Gandzak/pic4, pic5/, Artsvaqar, Artak, Getavan, Aksyutin, Maqravan-2, Berdavan.
. Technical assignments were developed for 6 projects:
. Required documentation for registration of water usage permission certificates in the wter state cadastre were developed.
. Development of water supply and waste water removal individual norms for RA Vayots Dzor Marz Malishka community feeding «Mets» sources for receiving water usage permission.
. Investigation of North-South road passage Yerevan-Gyumri_Georgia border road Ashtark-Talin and Talin-Gyumri sections designs, presentation to AWSC proposals were submitted for bypass activities, with preliminary estimation of the activities.
. Development of capital expenses, which will be implemented by the means of RA 2012 State budget, including capital investments draft applications.
. Development of W&W technical conditions, on the basis of applications received from about 10legal entities.
. Being included into the Committee established on the basis of N32 (23,05,2011) Order of the General Director, handing over of accomplished construction objects for operation, implemented under «Sevan Lake environmental project» in the frame of EBRD project, has been implemented. . Being included into the hand-over-acceptance committee, approved by the General Director, handover-acceptance of equipment foreseen by the procurement plan, has been implemented.
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Internal Audit of the capital works
1. «Activities implementation internal audit» Department charter has been developed.
2. On the basis of applications, submitted from the RBs capital activities implementation applications have been developed and submitted for approval. Below are presented accomplished and ongoing capital activities founded by AWSC.
Technical parameters N R/B Length, l
1 North - West 7 508
2 Center - West 10 110
3 South 19 344 TOTAL 36 962
15 projects founded by AWSC has been implemented
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Main Objectives for 2012:
. To continue the process of technical investigation in the operating systems prioritizing the sequence, clarifying the list of required repairing activities, preparing proposals for including them into the possible projects and control the quality of implementation of those activities.
. To continue implementation of systems improvement technical conditions development financed by different investment projects, ensuring choice of more effective options.
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MAPPING OF TECHNICAL SYSTEMS
Mapping Division implemented activities through GIS system for some divisions of AWSC, particularly: - HR Department
- Billing and Collection division
- Asset Management Division:
For HR Department through GIS program database of the staff list for all the Branches (including Sectors and Sub-sectors) was prepared. It means that a database was prepared where in front of every name personal data was fulfilled and the data was linked with the corresponding Sector/Subsector on the Map.
On picture 1 on the map of RA Sisian Sector is pointed out. Picture 1
On picture 2 you can see Data on the Employee chosen by questionnaire from the staff list of Sisian Sector Picture 2
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We already have a possibility to have a link between the databases of different divisions of AWSC. This means we have information about the assets (water supply systems, PSs, CSs, water mains, etc.), as well as the employees and the customers of the Company.
For Billing and Collection Division through GIS program Sisian town addresses databasewas prepared, besides Customers' database was prepared with the following information.
Having addresses' and Customers' data base through questionnaire we have a possibility to choose the required address. In the result the list of Customers registered at the address is reflected (with corresponding data) and meantime on the map the mentioned address is separated. For example: as it is shown on picture 3, in case of questionnaire concerning Sisian town Fizkulturnikner-2 address the list of Customers registered at that address is reflected, and on picture 3 on the map you can see Fizkulturnikner-2 building with corresponding Customers.
Picture 3
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Having link between Customers, addresses and internal water supply networks bases we have a possibility through choosing corresponding pipeline to see on the map the buildings and houses which are supplied by that pipeline (the information will be given as a text, as well as visually). The above mentioned possibility is useful also for the Customers Service Centre (CSC), as having the data on the Customers of the mentioned area (addresses, telephone numbers) CSC operators can inform the population on temporary interruption of water
supply (See picture 4). Picture 4
For Assets management Division through GIS program was prepared Sisian town operating fixed assets inventory list with the following information: Data on each Employee we can receive from HR data base as an employee of AWSC, as well as from Billing and Collection data base, as AWSC customer. Besides we can make questionnaire and see on the map the address of the mentioned person (information will be provided in text, as well as visually) (See picture 5).
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Picture 5
Mapping Division through (GIS) MapInfo Professional program has implemented activities on preparation of database of W&W systems flowmeters technical characteristic (code, destination, name of the water source or PS, DN, type, and annual water consumption) and mapping.
Below are presented extracts from those maps and database in MapInfo format (picture 8): On the basis of final drawings of activities implemented in the frame of Loan project, maps for the following residencies have been developed, printed and submitted, with the purpose to prepare a database, maps of water supply networks in MapInfo format of the following residencies have been developed, printed and presented to Centre-West RB: Ararat town, Abovyan, Araqsavan, Aralez, Arbat, Arevabuyr, Arevshat, Argavand, Aygepat, Aygestan, Aygezard, Ayntap, Azatavan, Baghramyan, Berdik, Burastan, Byuravan, Dalar, Darakert, Darbnik, Dashtaqar, Dashtavan, Deghdzut, Dimitrov, Dvin, Geghanist, Getapnya, Khachpar, Qaghcrashen, Norashen, Kanachut, Getazat of Ararat Marz and Aghavnatun, Aradats, Amberd, Arevadasht, Arevashat, Argina, Arshaluis, Artamet, Artimet, Aygek, Aygeshat villages of Armavir Marz: . Training of AutoCAD & MapINFO programs was organized for the new mapping specialist of Centre-West RB with the purpose of digitization of RA W&W inter community systems and implementation of geo-information (GIS) activities.
Mapping Division through (GIS) MapInfо Professional has implemented: On the map DRR and water quality control laboratories installation, where bacteriological analysis for residual chlorine are implemented.
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On Picture 6 extracts of the above mentioned map and databases are presented in MapInfo format.
Picture 6
Mapping Division through AutoCAD soft was implemented mapping activities of some residencies of AWSC Centre-West RB Aragatsotn Marz. “Mets Masreni” LTD through WGS-84 coordinate system presented Aragatsotn Marz Geghadir, Hnaberd, Bergarat, Geghadzor, Amre-Taza, Tsaghkahovit, Sangyar, VArdablur, Shenkan, Rya-Taza, Alagyaz, Derek and Ortachya villages and their feeding water mains.
GPS activities (pipelines cutting) on AutoCAD files, provided by “Mets Masreni” LTD, are ongoing. On the provided file water mains are connected with nearby territories administrative borders. Using the mentioned possibilities the Department started reviewing present mapping materials and received water mains and residencies water supply internal network connections. The maps are finally formatted through MapInfo computer software. As an example on picture 8 you are presented already implemented connection of Noyemberyan internal network to the water main. For residencies included into loan investment projects W&W systems and facilities existing maps are separated, according to the financing banks required forms, which have been included into projects justification packages.
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Picture 8 Main Objective for 2012:
. To continue to update the data base.
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3.2 MANAGEMENT OF COMPANY’S ASSETS
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ASSETS MANAGEMENT
In 2011 the Company’s Assets Management Division carried out mainly the following activities:
Assets handover - acceptance,
Registration of assets in the State Cadastre,
Assets alienation
Solution of asset problems
Currently implemented activities
Assets acquired by investment projects
Assets procured under different Contracts
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Procured assets
1. Registration of assets in the state cadastre
MWWP II-B1.8/3-02 – «AWSC Service area W&W systems inventory and cadastre registration Contract was signed between the AWSC and «Mets Masreni» LTD, on the basis of which «Mets Masreni» LTD presented six groups of certificates, as well as additional group with total number of 902 certificates. Inventory data developed by «Mets Masreni» CJSC was also presented to AWSC together with W&W systems (property of AWSC and Community) maps in electronic and 1 printed copy.
Assets alientation In implementation of N50 order of the General Director from 11,08,2011 a committee was established for implementation of alienation of assets, registered in the accounting ballance of the company with 0 value. A Contract was signed with BKAM NGO, hand-over acts of the alienation assets are prepared according to which AWSC is handing over and BKAM NGO is accepting the assets subject to alienation.
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Currently implemented main activities
1. In implementation of N 32 order of the General Director of the Company from 23,05,2011 a committee was established for accepting constructed objects in the frame of «Sevan Lake environmental project», visits were implemented to Sevan, Gavar, Vardenis, Martuni and Jermuk.
2. Cattle watering systems registered in the ballance of AWSC were submitted to the State Committee of water economy of RA Ministry of Urban Development.
3. Ghazaravan deep wells territory investigation was implemented (Echmiadzin Sector of Centre-West RB) for property right registration.
4. Inventory of Centre-West RB Masis sector Ranchpar 19 deep wells was implemented.
5. Inventory activities in the Exploitation department of the HO were implemented, because of moving of the staff to Ashtarak Sector administrative building.
6. Registry of water meter chambers existing in the 3 regions of AWSC was implemented:
7. In compliance with N57 Order of the General Director (17,09,2011), budget for assets management division for 2012 was developed:
8. AWSC HO useless, out of operation assets were transported to Abovyan stock of AWSC North-West RB:
9. In compliance with the Orders of the General Director of AWSC assets transfer from the central apparatus to the Regional Branches have been implemented:
10. Documents preparation and formulation of assets internal transfer between the employees of the HO was implemented.
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3.3 WATER QUALITY CONTROL
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WATER QUALITY CONTROL
During 2011 water quality laboratory-production control improvement process was ongoing, through increasing of samples checking points and number of taken samples, improvement of quality of analytical activities, implementation of up-to-date methods and training of laboratory employees. In the result of discussions with sanitary services, annual water quality investigation timesheets have been developed and approved.
In the frame of WB II Investment project 15 laboratories out of 17 were established in Hrazdan, alaverdi, Spitak, Noyemberyan, Dilijan, Berd, Artashat, Masis, Ashtarak, Ashotsk, Sisian, Goris, Vayk, Jermuk, Agarak sectors. For leading specialists of the laboratories a training was organized for operation of the equipment, implementation of analytical activities, logbooks registration and development of reports.
Operation of the new laboratories improved laboratory-production supervision activities. The following analysis were implemented: 59 thousand residual chlorine, 19.3 thousand bacteriological and 1,3 thousand general and physic-chemical investigations, including underground and surface water sources investigations. Comparison of implemented analysis according to the year is presented in picture 9.
Water quality microbiological investigation comparison 2005-2011, thousand pc
Picture 9
Despite the fact that during January-February supply of liquid chlorine was still in the regulation period, during the year it was possible to disinfect 88,6% of the produced
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ANNUAL REPORT 2 0 1 1 water and to ensure microbiological indicators deviations average annual quantity within 1,5% (picture 10, 11).
91.2 6.2 90.3 88.6 6.1
82.5 3.8 80.1 3.4 78.3 78.8 2.1 1.8 1.5
2005 2006 2007 2008 2009 2010 2011 2005 2006 2007 2008 2009 2010 2011
Potable water disinfection productivity Water quality microbiological indicators 2005-2011, % unsatisfactory results 2005-2011,%
In compliance with the comments, presented by the private technical auditor of the Company, the form of presenting water quality control results has been changed. In the result of discussions with the Auditor detailed and short forms of reports submission were developed. They include 4tables: water intake, up to the distribution network at the pressure point and water quality investigations implemented in the distribution network, as well as potable water disinfection control. A training was organized with the heads of the Laboratories in Echmiadzin Training centre of the Company.
During January-August water supply facilities, some sections of the systems, DRRDs, WTPs were washed and disinfected. Protocols on implemented activities were prepared.
With the purpose of establishing information transfer system. activities on joining internal systems between the HO, Branches and Sectors Laboratories is ongoing. For that purpose 17 new computers were purchased. Presently 12 computers from 21 laboratories are linked together. For computer operation a training was organized for the staff in Echmiadzin Training Centre.
Periodical medical investigations of the employees having permanent contact with water, as well as implementying hazardous duties, were implemented. During the first phase 474 employees of permanent contact with water and 143 employees of hazardous duties passed the investigation, while for the second phase they were correspondingly – 371 and 43 employees. Total 660 employees passed medical investigation.
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2. NATURE PROTECTION REPORTS
Quarterly and annual reports on nature protection and utilization fees were submitted to the Environment Division of the RA Nature Protection Ministry. For 2011 utilization fees are equal to 20.7, and nature protection fees – AMD 33. mln. The calculation was implemented in compliance with water usage permission norms.
Main Objectives for 2012:
. To reinforce the control on the water quality by creating a Department
. To accomplish establishment of information transfer system and database between the laboratories online
. To organize coagulants and lime dosing in Berd, Geghi, Meghri and Agarak WTPs, identify imported reagents residual quantities,
. To improve professional knowledge and working discipline of the larotories staff.
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3.4 QUALITY, SAFETY & ENVIRONMENT
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QUALITY, SAFETY, ENVIROMENT DEPARTMENT
Activities carried out in 2011
During 2011 the QSE department has continued the works for the preparation of introduction of the Quality Management System in the Company and the employees‘ compliance with Technical Safety and Labor Protection requirements. To this end, several actions have been taken, which are listed below:
Quality and Environment Division
Monitoring of the mileage and working time of the vehicles
Since 2011 the department was entrusted to organize the monitoring process of the mileage and working time of the GPS equipped vehicles of the company through “Locator” mobile object’s control software. For the efficient organization of the above mentioned processes three target directions of monitoring were developed – direct link control through “Locator” monitoring software, field monitoring together with the specialist from “Locator” CJSC: technical observation and maintenance of the GPS receivers, antennas installed in a specific vehicle, and preparation of report – informing the directors of the company about the non-effective exploitation of the vehicle. During this ongoing complex monitoring a re-programming, replacement of GPS receivers, as well as replacement, sealing of the GPS/GPRS antennas and connection cables of about 60 vehicles and calibration of the speedometer readings of about 30 vehicles was carried out. As a result, the ineffective exploitation of the vehicles during the non-working days and hours was significantly reduced.
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ANNUAL REPORT 2 0 1 1 The department has implemented the monitoring of the monthly operation mileage and the working time of the transportation means by structural departments, which has played a key role in the process of planning the possible fuel costs into the annual budget of 2012.
Monthly average working time (hour) per vehicle
120
100
80
60
114 108
40 41
20 33 23 0 KAMAZ GAZ NEW CASE 580 SR BELARUS HOLLAND
Monthly average mileage per vehicle
1 600 км
1 400 км
1 200 км
1 000 км
800 км 1 542 1
600 км 1 005 1 400 км 861
200 км 282
0 км NIVA UAZ KAMAZ GAZ
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Mileage of transportation means on the weekends during 2011
14 000 km 12 550
12 000 km
10 000 km
8 340 8 000 km
6 424 6 131 6 000 km 5 686
4 600 4 108 4 342 4 000 km 2 715 3 058 2 211 2 555 2 000 km
0 km January February March April May June July August September October November December
I quarter II quarter III quarter IV quarter
Development of procedures for implementing various company activities and development of job descriptions of the employees.
. Procedure for the organization of the company‘s archive operations. . The new procedure for granting a department status to the IT division of the company. . The procedure for the registration and technical examination of the technogenic emergencies and on-job accidents in the company. . The procedure for ensuring the technical safety in the company. . The procedure for the Billing Center. . The sample procedures for “Jrar” Production Unit and Sector activities. . The procedure for the attestation of the company employees and the formation and approval of the attestation commission.
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ANNUAL REPORT 2 0 1 1 . The procedure for the organization of the business trips of the company employees. . The procedure for the organization of the company’s central warehouse operations. . The sample job descriptions for the Regional Branch Director, Head of Sector, Head of “Jrar” Production Unit and the job descriptions for the Head of the Services Department, Chief Specialist of the Transportation Division, Anti-theft – Routing of the vehicles Specialist and internal audit Specialist, Specialist for the internal audit of the implementation of the works.
Organization, delivery and participation to presentations and seminars:
For the employees of the Head Office of the company: Organization of the presentation-seminar on “Quality Management System”, where the field of application of the ISO 9001 international standard, its key principles, the 5 stages of the QMS development and the data about the ISO 9001 certified organizations all over the world were presented.
. Delivery of the “Management concept” seminar consisting of 5 parts, during which the modern approaches and key targets of the Team work, Resources, Risks and Conflict management were presented. The similarily titled Booklets were handed out to all the Head Office employees after the seminar.
. The Division has participated to the seminar on the “Issues of preparedness to Emergency Situations” organized in the “State Academy for Crisis Management” of the Ministry of the Emergency Situations of RA.
Photos from the seminars held in the TC
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Implementation of the internal audit:
Evaluation of QSE risks through verification visits at hydrotechnical facilities within the service perimeter of the Company focusing on the status of compliance with Labor Protection and Technical Safety requirements, as well as on the quality of fulfillment of operation and maintenance instructions by the staff of the subject facilities and the quality of the logbooks for the on-job training of the staff. Submission of the reports about the registered deficiencies to the heads of the appropriate structural departments.
Labelling and installation of name tags for hydrotechnical facilities and administrative buildings:
Implementation of labeling works for the operational water facilities, machinery and equipment. This continuous process is intended for reduction of QSE risks at the workplace and the improvement of the operation of machinery and equipment. Paralelly, replacement of the name tags of the administrative buildings with new ones.
Installed boards
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Technical Safety and Labor Protection Division
Procurement of labor protection means and uniforms:
Acquisition and distribution of 370 summer working uniforms, 85 pairs of working boots, 205 pairs of rubber boot-top shoes, 50 office first aid kits, 190 fire extinguishers, 190 triangle warning signs and 250 first aid kits for the vehicles, 17 welder’s clothing and protective shields, 50 isolation stands and dielectric carpets and other necessary personal protection means.
LPMs distributed among the Regional Branches
Implementation of technical expertise/training.
. Implementation of technical safety expertise for the elevator, the two chlorine transporting crane-trucks of the Company’s Head Office, as well as for the three crane- trucks of the Regional Branches by the “National Center for Technical Safety” state non-profit organization.
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ANNUAL REPORT 2 0 1 1 . Participation of the crane-truck drivers of the Company’s Head Office, the Technical Safety Specialist of the “South” Branch in the corresponding trainings on safety conducted by the “National Center for Technical Safety” state non-profit organization.
Document Processing Organization of a consulting meeting with the representatives of the Contractor and provision of the guide titled “Measures ensuring the health and safety of the person during the organization of the construction site” for the purposes of the compliance with the TS and LP norms during the construction-installation works being implemented by the Contractor companies within the system of the Company.
An excerpt from the guide
Field visits:
Organization of visits to the construction sites of the Contractors implementing construction- installation works in the system of the Company in frames of the loan projects of the WB, EBRD and ADB for the assessment of the safety risks.
WWTP construction-installation works Trench excavation works using WWTP construction-installation fences and road signs works using LPMs – workers without LPMs Main objectives for 2012
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. Continue the development of the procedures and instructions defined by the activity charters of the Company’s departments.
. Implement internal audit and prepare the appropriate reports for the comprehensive evaluation of QSE risks within the system of the Company.
. Develop and deliver seminars on the implementation of the Quality Management System for the Company’s employees.
. Acquire and provide the Labor Protection Means for the purpose of the compliance with the safety rules, hygienic requirements for the staff maintaining and operating the Water and Wastewater facilities of the Company.
. Implement the works for the installation of name tags on the Company’s hydrotechnical facilities and labelling of the structures, plant and equipment.
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3.5 COMPANY’S PROCUREMENT
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ANNUAL REPORT 2 0 1 1 COMPANY’S PROCUREMENT Information about Procurement within AWSC Budget, 2011 Yearly
PROCUREMENT AMMOUNT, AMD
1. Car services, petrol diesel and gas 342 227 020
2. Pipes, fittings, valves and other 4 396 000
3. Water chlorination 3 688 150
4. Office supply, IT and cellular phones 38 676 349
5. Safety devices 16 064 593 6. Equipment for works 14 303 639
7. Other works/ goods 51 390 484
8. Echmiatsin Training Center 131 250
9. Laboratories 6 331 148
10. Publications and TV broadcasting. 21 447 750
TOTAL ALLOCATED 492 958 383
Main Objective for 2012:
. To continue to find the good balance between price and quality
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3.6 TRANSPORT
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TRANSPORT
Gas filling system: In 2011 transport facilities equipped with gas bottle systems and operating with natural gas have saved around AMD 12 000 000 /twelve million/ due to the differences of the natural gas and petrol prices.
Vehicles maintenance program: The Transportation division of the Company has implemented the process of procurement and distribution of the necessary tires and batteries for the vehicles
The headlights of the car are being The wheel rake is being regulated using a regulated using a stand equipment special device
The damaged car of Tashir sector The rehabilitated car of Tashir sector
Technical observation -2011. The Transportation division has organized and implemented the annual technical observation for all the transportation means of the Company in 2011.
The Transportation division regularly organizes and implements in Yerevan the repair works for the cars of the sectors, which have problems with repair on site.
Main Objective for 2012:
. To keep strong control on the maintenance of the fleet.
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4. ADMINISTRATION
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4.1 FINANCE & ACCOUNT
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ANNUAL REPORT 2 0 1 1 A C C O U N T I N G
In 2011 (hereinafter the reporting period) the financial statements of 2010 activities of the Company were prepared in accordance with the requirements of International Financial Reporting Standards (IFRS), and the auditor’s positive report was received as an evidence of correctness of the statements. Based on the requirements of the RA law “About the accounting”, the financial statements were published in media together with the auditor’s report. In order to improve, centralize and increase the management efficiency of the Company’s accounting system, the management of the Company has initiated the process for introduction of new accounting software. The 1.C software has been selected, which corresponds to the requirements of the Company with its technical parameters and capacities. The new software will ensure the centralized and online accounting of the information concerning the financial-economic activities, the accessibility of the necessary information not only for the accounting staff, but also for the staff of other services (including technical, exploitation, warehouse, etc.), which will allow both having the necessary information at any given moment and on-time and operative decision making. The works for the introduction of the new software have started since June.
During 2011 the Company has submitted the corresponding accounting reports to the state authorities in the timeline specified by the RA legislation, as well as has fulfilled its ongoing obligations for the taxes, social security and other payments and duties for the RA State Budget. The total amount of taxes and mandatory payments paid to the state budget constituted AMD 1091.9 mln, whereas the Company was provided AMD 811.6 mln subsidy from the 2011 RA State Budget.
It is worth mentioning, that in accordance with the requirements of the RA Tax Legislation the Company has ensured the software communication with the tax authority in a timely manner, as well as the process for issue and receipt of the electronic tax invoices.
F I N A N C E S
During the reporting period the number of organizations accepting payments from the customers of the Company was increased and new cooperation contracts were signed in order to increase the efficiency and convenience of the payments for the services delivered to the customers of the Company. In the result, the payments from the customers of the Company are already being accepted through 11 commercial banks (including “Haypost” CJSC) and 4 money transfer organizations. In accordance with the requirements of the RA Legislation and inframes of the budgetary process the Company has provided for the submission if the applications and their justifications for the
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ANNUAL REPORT 2 0 1 1 corresponding programs (including the loan program signed with international financial institutions and subsidy). The revenue and expenditure estimate and the plan for financial flows – together with the corresponding justification calculations, has been submitted to the Board of Directors of the Company for review. In accordance with the contract signed in 2010 the cooperation with “ArCa Credit Reporting” CJSC was continued in the reporting period, providing it with the information about the customers’ solvency (debts), which is used for improving the circulation of the loan information of the commercial banks. During the reporting period the Company has not accumulated any current credit commitments due to the effective financial management of the actual incomes and consistent disbursement of expenses in accordance with the incomes. The comparative tables for the main expenditure directions of the Company during 2005-2011 and the diagram, which shows the changes in the expenditures are presented below.
AWSC MAIN EXPENDITURE Table-7 mln dram
Main Expenditure 2005 2006 2007 2008 2009 2010 2011 (VAT inclusive) 1 2 3 4 5 6 7 8
mln dram 1151.0 996.1 1023.9 1062.8 1058.8 996.1 953
Electricity
mln kVt/hour 61,53 53,12 54,21 55,16 45.78 40.46 39.20
Fuel 173.3 173.3 184.5 140.3 205.8 188.4 239.1 Material expenses for current repairs 220.5 220.5 171.9 150.4 168.5 144.2 159.4 (without fuel)
Chlorine, Chloride lime and reagent expenses 34.6 34.6 52.1 50.7 57.7 62.0 65.5 Purchased water and sewerage payments 50.7 50.7 55.9 58.9 78.2 67.5 74.8 1 Salary 1081.3 1180.9 1247.7 1435.8 1520.7 1646.5 081.3
Social payments 216.2 216.2 255.5 257.4 275.4 285.9 294.6
VAT, other taxes and mandatory payments 162.9 162.9 171.2 200.2 239.0 512.0 531.3
Capital construction expenses from own funds 137.1 137.1 177.1 272.4 297.4 200.2 403.2
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Amounts spent by the Head Office in 2005-2011 Table -8
AMOUNTS SPENT BY THE COMPANY Including P E R I O D Payments from subsidies From own revenue TOTAL
thousand dram % thousand dram % 1 2 3 4 5 6 2005 3 485 543 1 366 490 39,2% 2 119 053 60,8%
2006 3 755 376 1 381 260 36,8% 2 374 116 63,2%
2007 3 967 189 1 381 260 34,8% 2 585 929 65,2%
2008 4 300 571 1 213 530 28,2% 3 087 041 71,8% 2009 4 613 935 863 360 18.7% 3 750 575 81.3%
2010 4 484 635 811 600 18.1% 3 673 035 81.9% 16.8% 4 031 812 83.2% 2011* 4 843 412 811 600
*2011 data is operative
Amounts spent by the Head Office in 2005-2011 Diagram-9
4 500 000 Payments from subsidy 4 031 812 4 000 000 3 750 575 Paymenys from own billing 3 673 035 3 500 000 2 936 534 3 000 000 2 585 929 2 500 000 2 374 116 2 119 053 2 000 000 1 366 490 1 381 260 1 381 260 1 500 000 1 213 530 1 000 000 863 360 811 600 811 600 500 000
2005 2006 2007 2008 2009 2010 2011
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Main Objectives for 2012:
. To continue the appropriate measures for ensuring uniterupted accounting procedure, training of the accounting personnel, upgrading of employees qualification.
. To complete the process for introduction of the new accounting software and to implement the accounting with a centralized system.
. To continue maintaining the financial discipline for the purpose of ensuring the uniterupted financial and economic activities, making expenses in conformity with the actual incomes and not accumulating payables.
. To continue the negotiations with the commercial banks and other organizations for ensuring the maximum availability for the customers of the networks accepting payments for provided services.
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ANNUAL REPORT 2 0 1 1 C O S T C O N T R O L & I N T E R N A L A U D I T
The works carried out in 2011 by the AWSC CJSC Cost Control and Internal Audit Department.
The main objectives of Cost Control and Internal Audit Department are as follows:
. The most efficient cost control based on the financial plan worked out for the Company’s Regional Branches and Head Office.
. Ensuring the business calculations and the saving regime in the Company.
. Implementation of internal audit activities in the company.
In 2011 the Department implemented the following works:
. Control has been exercised over the expenses of the Head Office and the Regional Branches of the Company per budget articles of expenses, the reporting data has been compared with articles of expenses of the cost estimates, as well as necessary analyses have been made and relevant conclusions and proposals have been submitted.
. The required document circulation and target usage of provided funds of small-scale capital repairing (approved with the appropriate applications) have been controlled and studied and respective conclusions have been submitted. The whole financial-technical documents for the works implemented during 2010 (with appropriate mutual acts signed with the Regional Branches), as well as the documents for the works completed during 2011 have been summarized and archived in the department. Thus, performance certificates for 75 small-scale capital construction projects have been summarized, submitted by the Regional Branches and archived in the Head Office during 2011 (the division by the Regional Branches is as follows: North-West - 14 projects, Center–West - 33 and South - 28), and for each of them there is a conclusion of the Technical Directorate of the Company.
By the results of 2011, in accordance with the submitted performance certificates the Regional Branches have been compensated for 35.9 mln. AMD (North-West - 5.7 mln. AMD, Center– West - 8.4 mln. AMD and South - 21.8 mln. AMD), and the total volume of the implemented works by the completion certificates is 145.7 mln. AMD (North-West - 7.3 mln. AMD, Center– West - 45.9 mln. AMD and South - 92.5 mln. AMD)
. The authenticity of the generation of the payables in the Regional Branches and their repayment process, as well as the justification of newly generated payable debts have been controlled and studied. In the result of the consistent work it was possible to reach the optimal management of payable debts, for which a summarized report has been prepared and submitted to the management of the Company each month.
The department has controlled and analyzied as well: . The process of selling the water meters obtained under the WB project, as well as the flow of the means accumulated from their sale and directed to the revolving fund. 76
ANNUAL REPORT 2 0 1 1 . The procurement process of Head Office, based on the Company’s financial plan. . Telecommunication (fixed and cellular) expenses per individual telephone number. . Monthly statistic reports (Form 2, capital construction) submitted by the Head Office and the Regional Branches, which have been periodically summarized and submitted to the National Statistical Service of the RA.
During 2011 several inspection visits have been made to the Regional Branches by the department and the corresponding instructions, tasks, methodical support have been provided, as well as several meetings and discussions have been organized with the corresponding responsible staff during the visits.
Main Objectives for 2012:
. Request and study of monthly information on cash flows, flows of material values and their funding sources for strengthening the control over more effective, targeted and economical use of expenses,
. Implementation of internal audit activities in the Company’s Head Office and Regional Branches.
. Intensification of the inspection visits to the Regional Branches.
. Improvement of the Company’s budget structure through analysis of the planned and disbursed expenditures.
. Control and analyses of the monthly statistic reports (Form 2, capital construction) submitted by the Head Office and Regional Branches, summarizing and submittal of those to the National Statistical Service of the RA.
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4.2 HUMAN RESOURCES
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THE FOLLOWING ACTIVITIES WERE IMPLEMENTED BY THE HUMAN RESOURCES DEPARTMENT IN 2 0 1 1
Personnel Record-Keeping and Supervision
. Previous year's HR data was summarized; internal reports and report to the state bodies have been made and submitted in a timely manner;
. Constant supervision over implementation of human resources policy and record-keeping of the Regional Branches of the Company in the following aspects was performed: - Employment contracts/agreements with employees - Provision of annual and unused vacations to the employees - Development and application of common samples of individual legal acts in the Company - Check of salary applications according to signed employment contracts and distribution of salary funds - Analysis of data on gender, age, work experience and education level of the staff of AWSC - Analysis of staff turnover (staff flow of 2011 in comparison with 2010 has decreased in North West RB by 1.4%, in Center West RB by 0.3%, and in South RB by 1.4%)
G e n de r D i a g r a m s
Chart on the Company's employees' gender Chart on the Head Office of Company's employees' gender
30%
Male 46% 70% 54% Male Female Female
79
ANNUAL REPORT 2 0 1 1 . Organization and implementation of Recruitment/Selection processes
. Organized and performed visits to the Regional Branches of the Company (Office of the RB and Sector/Subsectors) to check the HR documentation and implementation of HR policy of the Company in line with the defined procedures and policies: - HR records have been checked (orders, personal records etc.) - HR policy and procedures (implementation of Internal Disciplinary Rules of the Company, working conditions, remuneration and bonus system etc.) - Methodological instructions on removal of mistakes in HR documentation and implementation of HR policy were given and their performance was supervised - Interviewed the employees on current working conditions and needs.
Analysis of the Company Structure and Staff Planning
. Analysis of the Company’s HR data for the period of January-August was performed on the basis of which the 2012 staff planning has been implemented. 2012 Structure and Staff List of the Head Office and Regional Branches of the Company are approved and put into force.
Average salary Diagram-10
90 000 83 000 85 000 80 000 75 000 77 200 70 000 65 000 67 500 60 000 65 500 55 000 57 700 50 000 52 600 45 000 41 800 40 000 2005 2006 2007 2008 2009 2010 2011
Average salary
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Average number of employees of AWSC for 2005-2010 Diagram-11
2 400
2 200
2 000 2 098
1 800 1 830 1 844 1 746 1 787 1 798 1 663 1 600
1 400
1 200
1 000 2005 2006 2007 2008 2009 2010 2011
. An analyze of positions and structure of the Company has been performed, new vacancies are created in the result of which many rotations are performed. In the end of restructuring 60 positions have been cut.
. Average salary has increased by 7.5% in comparison with 2010.
Electronization
. To pass to e-management system in human resource: - Different HR software were observe by the Department - The Company’s HR data has been imported into 1C Accounting and HR software
Motivation
. Taking into consideration labor efficiency and qualifications of the employees several of them got promotions.
. A payment/bonus system has been developed for the position of head of sector/subsectors and commercial staff which came into force starting from 10 January, 2011 aiming at enhancing effectiveness of the organization of work, fulfillment of commercial tasks and staff motivation.
81
ANNUAL REPORT 2 0 1 1 . For the fruitful and efficient work in 2011 the staff of the Company was presented for money reward Workshops and Trainings
Organized and performed meetings and discussions with the HR staff of the Regional Branches of the Company on the topics of formation of HR documentation in case of amendments in employment contracts, removal of common mistakes in contracts and job descriptions, provision of annual vacations etc. Participated in HR trainings.
HR TRAININGS
Collaboration . Participated in the Career Fairs organized by the State Employment Agency of the RA and the meeting population employment issues in the RA: - Represented the AWSC - Get introduced to HR Managers of other Companies of Armenia - Enlarged HR reserve database aimed at gradually involving young professional staff in the Company
. Participated in the “Outcome Based Course Design and Management” Workshop where:
- represented HR Unit of the Company,
- presented the HR issues in dealing with labor market, participated in discussion and definition of the gaps between knowledge and skills of the alumni from Armenian Universities and the Employer’s demand. HR WORKSHOPS
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Has started collaboration with the companies (gyms, dental clinics, chain of supermarkets) suggesting special discounts and offers for the employees of Armenian Water and Sewerage CJSC to take their services.
Social Activities
Organized a number of corporate parties and activities enhancing socializing and interpersonal relations.
Main Objectives for 2012:
. To keep the human resources management in the frame of the law.
. To review the staff list in order to find non efficient positions.
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TRAINING AND DEVELOPMENT DEPARTMENT
On the activities implemented by the Training and Development Department in 2012
In 2011 the Training and Development Center updated all the materials preparedsince the establishment of the Center, also created the new training programs for Company’s employees to different directions. The materials created by Center trainers were reedited, updated with new data and more recent translations from English and Russian. The handouts, including the most important and applicable parts of presented training materials, have been prepared and distributed to participants. Presentations were updated to more acceptable form for the audience. During 2011 the Department prepared new materials on Water systems, such as water sources exploitation requirements, increasing the efficiency of water sources’ exploitation, the monitoring of DDRs, water meters exploitation, increasing the general efficiency of Water system. Also there was prepared auser guidelines for MS Excel program taking into account Company employees’ current needs.
Training for water quilty laboratories Training for commercial personnel personnel
New evaluation methods have been used for trainings, such as monitoring of employees post training performance (for example: “AWSC capital construction documentation: rules and regulations.”) or feed backs by focus groups (for example: during “Management Concepts” presentation for Head Office staff). Training were orgonized by all main directions of Companies activities.
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The trainings were organized according all main directions of Company’s activities which is visible on schematicpicture.
The total number of trainings’ participants during 2011 is 538, and the number of training topics is 22. To organize various trainings, the Center cooperated with Crisis Management State Academy of RA, State Agrarian University, “Microsoft Innovation Center”, “Gortsq” LTD and with “ManagementMix” company.
HR training with “Gortsq” LTD Seminar on management concepts
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In regard to the organization of the trainings within the Company, the Center closely cooperated withIT,Technical, QSE, HR Departments,Water meters laboratoryas well as with the Commercial Directorate:
After corresponding need assessments eight themes which ought to be taught during the 2011 were canceled or were moved to 2012. For example training on property inventory base works and training on clarification of usage of tax legislation were removed from annual list and trainings on mapping and on water loss issues were postponed for more elaboration.
During second half of year the topics and corresponding questionnaires with testing and open questionshave been drafted forattestations of several positions ( Head of sectors, commercial heads of sectors', laboratories personnel) planned for 2012 .
Complete list of all courses held in 2012 is following:
Personnel Training Table-9
Number of Duration N Program Name Training theme participant (by days) s Customer Service Center/Call Customer Service Center/Call Center 1 4 1 Center staff training supplying program training
“South” branch Commercial staff Commercial efforts, Commercial 2 28 1 training strategy
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“Crisis Management National Academy” Increasing the practice in emergency 3 5 1 Timely/prompt actions practice situations training in emergency situations
“Center- West” branch sectors’ AWSC LLD capital construction works 4 heads, technical and exploitation 23 1 documentation management staff training
“North- West” and “South” branches sectors’ heads, technical AWSC LLD capital construction works 5 54 2 and exploitation staff training documentation management
Analytical work by special commercial 6 Commercial Service heads training 37 3 program
Head Office Staff and sectors Usage of internet communication 7 83 4 operators’ training programs
Preparing of updated samples and 8 Attestation of laboratories staff 4 1 guidelines of reports
Training of Company’s staff having Attestation for extending the validation 9 a license of driving cars with 89 1 date of driving licenses pressed gas
Presentation of Company and Training Cooperation with Agrarian State 10 Center functioning to the students of the 25 2 University of RA University
Presentation of Quality Management 11 Head Office staff training 33 1 system
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“Center-West”branch water Increasing the work security terms 12 laboratories staff seminar- 11 1
discussion
Achievements for increasing the Training at the sectors 13 efficiency of water supplying systems 8 1 Charentsavan Sector exploitation
14 Administrative block staff training Salary rating identification 1 2
15 Administrativeblock staff training Presentation skills 1 1
Water meter organization in water Exploitation responsible staff 16 supplying system: Water meters, their 36 3 training exploitation
MS Word, Excel programs basics 17 Technical block staff training 18 3 training
18 Microsoft SQL Server R2 training Administrative block staff training 2 15 Level 1
Head Office and branches’ HR Human resources management and 19 10 4 managers and lawyers training Labor Code
20 Head Office Managers’ training Presentation of Management Concepts 34 1
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21 Administrative block staff training HR management developing 1 2
“Center-West”and “South” Increasing the efficiency of water 22 branches exploitation and works sources’ exploitation and the monitoring 9 1 service heads training of DDRs
“Center-West”and “South” Increasing the efficiency of water 23 branches works groups’ heads sources’ exploitation and the monitoring 13 1 training of DDRs
24 Microsoft SQL Server R2 training Administrative block staff training 2 15 Level2
Preparing annual directions of water 25 Technical block staff training laboratories for 2012 (seminar- 6 1 discussion)
Composing and preparing of Civil 26 QSE department head training 1 2 Defense units
Besides planned activities in 2012
. Verification of the knowledge received during the training sessions and certification of specialists;
. Reveal of the practical skills absence with the specialists operating water supply systems and training for gaining of such skills;
. Organization of training for the company’s head office personnel, subsectors, sectors, branches.
TDD planned to enlarge cooperation with other companies of water sector to provide trainings, conduct mutual events and develop new programs.
89
ANNUAL REPORT 2 0 1 1 Activities implemented by the Trade Union of AWSC during 2011
The main purpose of the foundation of “Armwater” CJSC Trade Union was also the improvement of social issues of the company staff and their families and the stabilization of moral and psychological atmosphere.
In a result of the discussions with the management the activities organized for the employees’ children became particularly important especially the organizations of their summer vacation.
In 2011 55 children of the company employees spent their summer vacations in Vahagnadzor “Gugark” camp of the Lori region, by participating in the camp’s daily life, artistic and educational events they got various awards and diplomas. According to the agreement the camp management organized excursions for the children to the historic and memorable places of the region.
In 2011 on the eve of the academic year the Trade Unions of the head office and the regional branches obtained and provided school stationery of one million AMD to the employees’ children, giving the advantage to the families who are low paid, get allowance and have many children.
Children during the musical/sport performance of summer camp
As in previous years this year also one of the importart activites of the Trade Union has been the organization of sport and cultural events for the company employees. Along with the traditional holidays many events in the head office, regional branches, sectors and subsectors were organized. The particular attention was paid and money was allocated to the staff of the head office and regional branches on Women’s Day, New Year and Christmas events. The activity towards the solutions of the employees’ social issues were continued.
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ANNUAL REPORT 2 0 1 1 In May the excursion to Khor Virap and Noranvanq were organized, which was attended by more than 60 head office employees. Such activities are also organized by the Trade Unions of the regional branches.
During the year the Trade Union and management gave financial support to more than 35 families who were poor and came across to accidents.
On October 2 under the sponsorship of the General Director Patrick Lorin the yearly organized football game was handled, along with badminton match. The contest was intensive and very pleasant for both the competitors and supporters. The players individually were awarded by the Trade Union.
The 9 employees of the company were included in the combined team of the RA Ministry of Territorial Administration and participated in Prime Minister’s Cup tournament in summer.
A group photo of the head office team Episode from the game
In 2011 from the membership fees to the Trade Union bank account were transferred 13 495.6 thousand AMD.
Main Objective for 2012:
. To keep the same activity.
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4.3 LEGAL & INSURANCE
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2011 ANNUAL RESULTS OF THE LEGAL AND INSURANCE DEPARTMENT
Due to the activities of AWSC CJSC legal services AMD 129 708 196 of the accumulated receivables has been collected for the Company’s water supply and waste water removal services from the total claim amount of AMD 466 316 000 and AMD 241 996 000 satisfied by the court judgments. The compulsory enforcement of the judgments passed in favor of the Company as a creditor is in process by Judicial Act Compulsory Enforcement Service.
INSURANCE
Transport facilities and construction machinery of the Company has been insured against the accidents and damages caused by the third parties.
REPRESENTATION IN THE COURTS
The lawyers of Legal Division during 2011 participated in numerous legal cases defending the interests of the Company the overwhelming majority of which were labor disputes, claims on compensation of losses, as well as appeals against the activities of state authorities.
2010 Quarterly Data Comparison Diagram -12
submitted claim price Paid claim price
250,000,000
218,423,100
200,000,000
150,000,000 ÐÐ ¹ñ³ÙÐÐ 104,417,800 100,000,000 93,718,900 72,721,000 72,049,000 49,756,200 50,000,000 45,362,900 51,863,100
0 I quarter II quarter III quarter IV quarter
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The indicators presented in this diagram show that the Legal Department of the Company has been actively working towards confiscating the debts (including bad debts) of the non-paying Customers with legal proceedings, which has contributed to the increase of collection indicators in the Branches, as the customers acknowledged that the Company would be forced to collect the debts through legal proceedings, should they not pay on time for the consumed W&W services, as well as for the old debts.
2008, 2009, 2010 and 2011 Data Comparison Diagram -13
Quantity 2008 Quantity 2009 Quantity 2010 Quantity 2011 12000 10328 10000
8000 7715
6000 5511 5593
3818 4000 3229 2694 2000 1466
0 Claims submitted to the court Satisfied claims
Main Objectives for 2012:
. Management of the legal activities of the Company. . Coordination, management, supervision and evaluation of the activities of the legal divisions and lawyers in the Branches of the Company. . Control over the implementation of the insurance contracts. . Legal expertise of new contracts. . Editing of contracts, internal orders, powers of attorney, regulations and other documents.
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5. PROJECTS
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5.1 W B
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ARMENIAN WATER AND SEWERAGE CJSC
INVESTMENT PROJECTS COORDINATION DEPARTMENT MUNICIPAL WATER SUPPLY AND WASTEWATER II PROJECT FINANCED BY THE WORLD BANK
Contract. On 24 November 2008 the Republic of Armenia and the International Development Association (IDA) signed the Financing Agreement as the Additional Financing for implementation of Municipal Water Supply and Wastewater II Project.
Financial means. 25.8. mln USD, from which IDA loan - 19.8 mln USD, RA co-financing - 5.9 mln USD.
The loan declared effective on 22 April 2009.
The Project completed in December 2011.
During the reporting year the following procurements of goods and works were implemented in the frame of the Project:
PROCUREMENT Table
No Contract signing Contract description Paid amount Contract /USD/ completion 1 29-09-2010 Procurement of Control panels, 288,078.40 07-02-2011 MWWP II C2.8/2-09 2 22-09-2010 Procurement of Pumps, MWWP 998,354.88 07-05-2011 II C2.7/2-07 3 04-11-2010 Procurement of Water Meters, 197,339.44 23-06-2011 MWWP II C2.17/2-10 4 03-12-2010 Procurement of Treatment 298,046.98 03-06-2011 Equipment, MWWP II-C2.1/2- 19 5 10-01-2011 Procurement of pressure loggers, 110,470.24 09-07-2011 MWWP II-C2.3/2-18 TOTAL 1,892,290
1. Control Panel: 27 (twenty) pcs of control panels for horizontal and vertical pumps, 8 (eight) pcs of control panels for the deep well pump
2. Pumps: 27 (twenty) pcs of horizontal and vertical pumps 8 (eight) pcs of deep well pumps
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3. Water meters: 456 (four hundred fifty six) units of water meters with different diameters DN50-DN400
4. Treatment equipment: 5 (five) sets of water treatment equipment (chemicals dosing equipment including lime and aluminum sulphate pumps)
5. Pressure loggers 200 (two hundred) pcs of pressure loggers
I. Improvement of Water Supply and Wastewater Removal Systems of Hrazdan town MWWP II C2.20/3-04
Improvement of the Water Supply and Wastewater Removal Systems “North” area of Hrazdan town:
The contract foresees the implementation of the following works inter alia: a) Supply and installation 61.5 km of water distribution mains in sizes DN20-300 made of PE (61.0 km) and steel (0.5 km ) including fittings, valves and chambers; b) Supply and installation of 1.2 km of water pumping main of steel pipes in size 300mm; c) Installation of 1190 chambers for customer water meters; d) Supply and installation of 2 pumps each with capacity of 200m3/hour at a head of 64m; e) Supply and installation of 260 m of sewer pipes in size 200mm made of PVC.
Improvement of the Water Supply and Wastewater Removal Systems “South” area of Hrazdan town:
The contract foresees the implementation of the following works inter alia: a) Supply and installation of 63 km of water distribution main in sizes DN 20-300 made of PE including fittings, valves and valve chambers; b) Supply and installation of 1.7 km of water pumping main of steel pipes in size 300mm; c) Installation of 1744 chambers for customer water meters; d) Rehabilitation of 400m3 balancing storage tank; e) Construction of 57 meter long suspension passage over Hrazdan river.
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Financial Implementation of Works, Table 18
Contract number Contract description Implemented works /USD/
Improvement of the Water Supply and MWWP II-C2.13/1- Wastewater Removal Systems “North” 3,042,755.83 05/1 area of Hrazdan town
MWWP II-C2.13/1- Improvement of the Water Supply and 05/2 Wastewater Removal Systems “South” 2,535,906.33 area of Hrazdan town
TOTAL 5,578,662.16
Environmental Issues In the frame of the Contract MWWP II C2.20/3-04 “Improvement of Water supply and Waste Water Removal Systems of Hrazdan town during the reporting period there were conducted the field visits to Hrazdan town to supervise the construction works.
Progress and completion report which includes also the separate part on EMPs provision implementation were developed by Technical Supervisor and submitted in the frame of abovementioned project.
Safety measures – installation of safety belts in Safety measures – installation of safety signs Northern service area and belts in Southern service area.
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Environmental Mission of World Bank several visits implemented to Armenia during reporting period, which also visited the construction sites in Hrazdan town. The meetings held in the premises of AWSC summarized the environmental and safeguard requirements of WB and the strict follow-up of the subjected requirements in the frame of all future projects. It was specially pointed out that all the environmental and safeguard requirements were to be clearly identified between the Consultant, Project Entity and Supervision company.
In the frame of upcoming Municipal Water Project the Operational Manual was elaborated which includes also Environmental management framework/ EMF. The latest was developed by the Environmental and Social Impact Specialist with incorporations of all WB environmental and safeguard requirements.
Restoration of erosion risk area after Restoration of asphalt pavement after completion of construction works completion of construction works
MUNICIPAL WATER PROJECT TO BE FUNDED BY THE WORLD BANK
During the reporting period the Republic of Armenia has applied for a loan financing in the amount of US$ 15,000,000 (fifteen million) equivalent from the World Bank toward the cost of the Municipal Water Project, and it intends to apply part of the proceeds to payments for goods, works and consulting services to be procured under this project. This project will be jointly financed by the Government of Republic of Armenia.
The negotiations between the representatives of the World Bank and RA Government to approve the aforesaid loan and consequently sign the loan agreement are scheduled for the Ist quarter 2012.
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5.2 A D B
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WATER SUPPLY AND SANITATION SECTOR PROJECT FUNDED BY THE ASIAN DEVELOPMENT BANK
Contract. On 18 December 2007 the Republic of Armenia and the Asian Development Bank (ADB) signed the Loan Agreement (Loan 2363-ARM), and on the same date the ADB and the “Armenian Water and Sewerage” CJSC signed the Project Agreement on the implementation of “Water Supply and Sanitation (Sector) Project.
Financial means. 45 mln USD, from which ADB loan - 36.0 mln USD, RA co-financing- 9.0 mln USD.
The loan declared effective on 28 May 2008.
Water Supply and Sanitation Sector Project comprises two components: municipal infrastructure rehabilitation and improvement (Component A), and management improvement and capacity development (Component B).
During the reporting year the following civil works contract were implemented and finalized in the frame of the Project:
Physical Implementation of Civil Works During year 2011
Contract L2363-NCB-1-13:“Improvement of water supply and sanitation systems of Berd town” Contract signing- 11.08.2009, contract completion - 27.04.2011 . The following works were implemented in the frame of the Contract L2363-NCB-1-13:
- Rehabilitation of “Sorani” water treatment plant with capacity 50l/sec, replacement of technological pipes, fittings and equipment, landscaping of the area, - Construction of new pumping station (2 pumps, H=18m, Q=83l/sec) in the “Sorani” water treatment plant area - Construction and reconstruction of L=6.0 km, de50-de160 PE pipes, - Replacement of individual house connection with total length of 0.5km, de20-de32 PE pipes - Reconstruction of 651.0 m section of sewerage network, - Rehabilitation of “Prukats” DRR area
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Berd WTP
Berd WTP- Inside View Excavation of trench
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Contract L2363-NCB-1-20:“Improvement of water supply and sanitation systems of Sisian town” Contract signing- 30.12.2009, contract completion- 30.05.2011
The following works were implemented in the frame of the Contract L2363-NCB-1-20: - Construction and reconstruction of PE water pipelines with total length of 24.8km, de50- de160, - Construction of 8.0 PE water pipelines with de20-de32 for the replacement of 1088 individual connections
Sisian- Excavation of trench Restoration of roads
Contract L2363-NCB-1-14: Improvement of Water Supply and Wastewater Systems of Airum, Noyemberyan Towns and Deghdzavan, Haghtanak Villages Contract signing- 01.03.2010, contract completion - 25.07.2011
The following works were implemented in the frame of the Contract L2363-NCB-1-14: - Rehabilitation of pumping station building and 2 deep wells area - Rehabilitation of 2x300m3 (two) daily regulating reservoirs - Construction and reconstruction of L=26.9 km, de20-de200 PE pipes, - Construction of 7,6 km of water main - Construction of 538 water meter chambers
Excavation of trenches
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Contract L2363-NCB-1-16: “Improvement of water supply systems of Ujan, Aragatsotn, Nor Edesia, Kosh, Dprevanq, Shamiram, Ghazaravan, Agarak” Contract signing- 18.02.2010, contract completion - 26.05.2011
The following works were implemented in the frame of the Contract L2363-NCB-1-16: - Construction of new pumping station (2 pumps H=297, Q=16.7 l/sec) - Rehabilitation of daily regulating reservoir area - Rehabilitation of deep well area and pumping station building - Construction and reconstruction of L=36.5 km, de20-de200 PE pipes, - Construction of 0.291 km of water main - Construction of 705 water meter chambers -
Kosh - Excavation of trench Kosh- Restoration of roads
DRR of Ujan Ujan- restoration of roads
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Contract L2363-NCB-1-23: Improvement of Water Supply and Wastewater Systems of Yeghegnadzor town, Getap, Gomk, Malishka, Nor Aznaberd and Shatin Villages Contract signing- 02.04.2010, contract completion - 29.08.2011 . The following works were implemented in the frame of the Contract L2363-NCB-1-23:
- Construction of new pumping station (1 pump, H=50, Q=16 l/sec) - Construction of the chlorination station (2 groups of treatment equipment) - Construction of contact water basin, capacity 50m3 - Reconstruction of spring intake - Construction and reconstruction of L=50.6 km, de20-de200 PE pipes, - Construction of 1807 water meter chambers
Yeghegnadzor - Spring intake Yegheghnadzor-Getap-DRR rehabilitation
Malishka- contact water basin Malishka- PS and Chlorination Station
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Contract L2363-NCB-1-12: Improvement of Water Supply Systems of 10 Villages in Aparan Contract signing- 25.12.2009, contract completion - 30.09.2011
The following works were implemented in the frame of the Contract L2363-NCB-1-12:
- Construction of water main L=12.5km, DN300 - Construction of DRR, capacity 300m3 - Construction of the chlorination station (1 treatment equipment) - Construction and reconstruction of L=1.0 km, de110-de250 PE pipes, - Installation of water tapes - 48 pcs
Installation of Water tapes in all villages of the region
Contract L2363-NCB-1-11: Improvement of Water Supply and Sanitation Systems of Town Abovyan and Villages Qarashamb and Qaghsi Contract signing- 11.09.2009, contract completion - 28.10.2011 . The following works were implemented in the frame of the Contract L2363-NCB-1-11:
- Construction of 2 DRRs, capacity 2x300m3 - Construction and reconstruction of L=57 km, de20-de200 PE pipes, - Construction of 1233 water meter chambers
Khaghsi- DRR Restoration of roads
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Contract L2363-NCB-1-17: Improvement of Water Supply Systems of Argina, Shenik, Artamet and Arevadasht Villages of Armavir Area Contract signing- 05.03.2010, contract completion - 31.10.2011
The following works were implemented in the frame of the Contract L2363-NCB-1-17: - Construction of new pumping station (2 pumps, H=45, Q=5.0 l/sec, H=140, Q=10.5l/sec) - Construction of the chlorination station (2 group of treatment equipment) - Reconstruction of chlorination station and 2 deep well - Construction and reconstruction of L=8.0 km, de20-de200 PE pipes, - Construction of 179 water meter chambers
Artamet- PS Shenik -Excavation of trench
Contract L2363-NCB-1-21: Improvement of Water Supply Systems of Artik Town and the Settlements of the Area Contract signing- 18.06.2010, contract completion - 16.12.2011
The following works were implemented in the frame of the Contract L2363-NCB-1-21: - Construction of underground water intake, drainage pipe L=0.7km - Reconstruction of 10 valve chambers - Reconstruction of 4 DDRs - Construction and reconstruction of L=30 km, de20-de200 PE pipes, - Construction of 1133 water meter chambers
Artik- Excavation of trenches
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Contract L2363-NCB-1-26: Improvement of Water Supply Systems of Kapan Town Contract signing- 26.05.2011, contract completion - 23.12.2011
The following works were implemented in the frame of the Contract L2363-NCB-1-26:
- Construction and reconstruction of L=26 km, de20-de200 PE pipes, - Construction of 659 water meter chambers
Kapan – Excavation of trenches
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Detailed information on the financial status during the year 2011 is given in the below mentioned table.
Financial Implementation of Civil Works During year 2011, Table 19
Contract Contract amount Completed as of Paid as of Contract Name Number (USD) 31.12.2011 (USD) 31.12.2011 (USD) 1 2 3 4 5 Civil Works
L2363 NCB 1-01 Improvement 209,819,856.00 567,746.89 581,990.47 of Goris WS System L2363 ICB 1-02 Improvement of Artik WS System 366,362,091.00 989,301.04 1,019,883.44
L2363 ICB 1-03 Improvement of Echmiatsin WS 281,882,353.00 752,432.24 781,480.55 System L2363 NCB 1-04 Improvement of Talin WS System 87,028,726.00 235,546.25 242,700.36
L2363 ICB 1-05 Improvement of Surenavan, 375,626,839.00 1,006,276.03 1,037,548.80 Armash, EraskhWS System L2363 NCB 1-06 Improvement of Artashat region 331,843,052.00 906,680.16 920,093.77 villages WS System L2363 NCB 1- Improvement of Vedi WS System 132,623,913.00 358,536.44 356,253.35 07/1 L2363 NCB 1- Improvement of Vedi-Ararat region 198,467,765.00 526,284.13 527,581.18 07/2 Taperakan,Ginevet, Nor Ughi,Vanashen,Urtsadzor,Dashtaqar WS System L2363 NCB 1- Improvement of Masis region 266,880,665.00 723,799.15 742,610.76 08/1 Getapnya, Dashtavan, Darakert, Norabats WS System L2363 NCB 1- Improvement of Masis region Nor 250,394,713.00 673,860.10 694,193.04 08/2 Kyurin, Marmarashen WS System L2363 NCB 1- Improvement of Masis region 318,951,162.00 843,527.23 842,646.80 08/3 Ghukasavan, Geghanist, Khachpar WS System L2363 NCB 1- Improvement of Aintap WS System 296,108,172.00 770,465.10 780,521.62 08/4 L2363 NCB 1- Construction for Masis area 428,025,855.00 1,132,574.14 1,137,477.50 08/5 Norabats DRRs, Pump Station and I segment of Norabats - Ghukasavan Water Mains. L2363 NCB 1- Improvement of Masis region 209,445,967.00 566,281.01 566,488.30 08/6 Ghukasavan, Geghaniust WS System L2363 NCB 1- Improvement of Sevan WS System 284,477,703.00 763,930.37 763,360.10 09/1 L2363 NCB 1- Improvement of Sevan region 446,394,047.00 1,180,699.26 1,128,650.03 09/2 Hajravanq, Berdkunq and Lchap villages WS System L2363 NCB 1- Improvement of Echmiatsin and 197,181,789.00 517,013.09 518,317.98
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10/1 Voskevaz village WS System L2363 NCB 1- Improvement of Oshakan and 169,353,660.00 448,572.79 450,653.45 10/2 Voskehat villages WS System L2363 ICB 1-11 Improvement of Abovyan WS 1,175,916,258.00 3,137,677.60 3,143,829.81 System L2363 ICB 1-12 Improvement of 10 villages of 387,599,970.00 1,060,245.39 1,048,686.65 Aparan area WS System L2363 NCB 1-13 Improvement of Berd WS System 310,932,601.00 840,438.69 817,369.61
L2363 ICB 1-14 Impovement of Nojemberyan, 463,564,754.00 1,215,789.24 1,217,357.20 Haghtanak, Deghdzavan, Ajrum WS System L2363 ICB 1-15 Impovement of Charencavan, Solak, 849,008,065.00 1,925,993.37 1,815,374.80 Argel WS System L2363 ICB 1-16 Improvement of Ujan, Aragatsotn, 536,889,365.00 1,445,694.87 1,444,860.42 Nor Edisea, Kosh, Darevanq, Shamiram, Nor Amanos vilig. WS System L2363 NCB 1-17 Impovement of Artgina, Shenik, 223,217,477.00 610,126.63 574,919.52 Vanand WS System L2363 NCB 1-18 Improvement of Megri region 71,343,300.00 179,950.39 172,458.57 Agarak town and Karchevan village
WS System L2363 NCB 1-18- Improvement of Megri region 195,465,655.00 272,022.61 285,820.83 1 Agarak town and Karchevan village WS System L2363 NCB 1-19 Improvement of Goris town and 324,483,499.00 888,139.94 883,078.15 village WS System L2363 NCB 1-20 Improvement of Sisian town WS 359,233,656.00 964,277.93 940,660.09 System L2363 ICB 1-21 Improvement of Artik town WS 787,096,236.00 2,123,413.20 2,015,651.19 System L2363 NCB 1-22 Improvement of Ashotsk town and 305,171,675.00 823,266.02 821,525.82 vill.WS System L2363 ICB 1-23 Improvement of Eghegnadzor town 851,678,277.00 2,318,343.42 2,287,936.62 WS System L2363 NCB 1-24 Improvement of Artashat vilig. WS 367,047,904.00 964,765.08 963,120.96 System L2363 NCB 1-25 Impovement of Artashat town WS 319,864,607.00 859,238.92 857,119.62 System L2363 NCB 1-26 Impovement of Kapan town WS 345,682,059.00 923,850.27 919,237.14 System L2363 NCB 1-27 Improvement of Ijevan town Water 301,201,119.00 783,217.85 747,049.25 Supply and Wastewater systems L2363 NCB 1-28 Improvement of Tashir town Water 213,589,863.00 471,858.05 447,236.18 Supply and Wastewater systems L2363 NCB 1-29 Improvement of Stepanavan 185,383,679.00 423,652.50 403,066.53 town Water Supply and Wastewater systems
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L2363 NCB 1-31 Improvement of Sevan town Water 206,118,500.00 452,828.01 433,947.71 Supply and Wastewater systems L2363 NCB 1-32 Improvement of Eghegnavan, Noyakert, Ajgepat and Mkhchyan 377,963,377.00 929,794.01 885,300.02 villages Water Supply and Wastewater systems Total Civil Works 36,578,109.41 36,218,058.19
Consulting services
WSSP-07/4-01 Engineering Design, Supervision 2,490.123.00 2,416.469.00 2,418,701.00 and Management Improvement Services Total Consulting Services 2,416.469.00 2,418,701.00
GRAND TOTAL 38,994,578.41 38,636,759.19
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Environmental and Social Issues, field visits
During the reporting period there were elaborated the Iniatial Environmental Examination and Environmental Management Plans for all the newly designed and newly contracted subprojects.
During the reporting period a number of visits were implemented to the construction sites to control the implementation of the environmental and safety mitigation measures.
All the anti-erosion measures in all subprojects implementation areas were properly implemented.
The surface of community roads were restored to the original condition after completion of the project for rehabilitation of water supply systems. The construction wastes, rocks and excessive soil were removed from the area of constructed distribution network to the areas provided by the design.
Sisian- restoration of roads and safety signs
Public hearings and trainings
The ADB headquarter organized the round table aimed at Information Policy on Safeguard Mechanisms with participation of state governing bodies, environmental, social impact and safety specialists of all the projects financed by the ADB. Meeting-discussion with Mr. Frederick Jovanetti, ADB Expert on Resettlement, Environment and Socal Impact was organized. The objective of the meeting was to coordinate the resettlement issue and compensation procedures arised from the ressetlement in the frame of all projects financed by the ADB in Armenia
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The ADB mission visited Armenia for the overview of the Project. Among the representatives of the mission there was Resettlements and Gender Specialist, who discussed all the related issues with the IPCD Environmental and Social Impact Specialist. During the reporting period Initial Environmental Examination (IEE) and Resettlement Framework (RF) were developed and approved in the frame of Water Supply and Sanitation Sector Project, Additional Financing. For that purpose ADB hired environmental and resettlement specialist who were closely cooperating with PMU staff. Environmental and Social Impact specialist organized and carried out the public hearing in all sectors of AWSC. Public hearings were organized to inform the population about the possible adverse impacts and further mitigation measures, as well as the possible resettlement issues. It should be mentioned that within the framework of Arhus Convention several Public information Arhus Centers have been established in different marsez of Armenia. The “AWSC” CJSC closely cooperates with centers. The coordinators of the centers participated in the public and ready to assist in raising awareness about the works implemented in the AWSC CJSC among the households of rural communities.
Environmental, safety and resettlement round Discussion with public in Vedi AWSC sector table in Echmiadzin training center with participation of AWSC staff, ADB environmental expert and Ararat Aarhus center coordinator Activities to be performed during year 2012
During year 2012 it is planned to sign two civil works contracts as follows:
Contract number Contract name
Improvement of Tashir region Metsavan and Sarchapet villages water supply systems, 3 L2363- NCB -1-28/1 rehabilitation of Novoseltsovo and Getavan pumping station Improvement of water supply systems of 4 L2363- NCB -1-30 Odzun, Tsater and Deghdzavan villages of Alaverdi region
The Project will be completed by July 2012.
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5.3 E B R D
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Lake Sevan Environmental Project financed by the European Bank for Reconstruction and Development
Contract: On 26 April 2007 the Republic of Armenia and the European Bank for Reconstruction and Development (EBRD) signed the Loan agreement (Operation number 37030) and on the same date EBRD and “Armenian Water and Sewerage” CJSC signed the Agreement on Investment Grant Co-financing for implementation of Lake Sevan Environmental project.
Financial means: 12.0 mln EUR, from which EBRD loan -7.0 mln EUR, EBRD grant -5.0 mln EUR, RA Co-financing- 1.76 mln EUR.
The loan declared effective on 09 October 2009
Two contracts were signed in the frame of the Project. Information on each contract is presented below
Lot 1. Contract LSEP-WORKS-2009 “Rehabilitation of wastewater networks in Gavar, Martouni, Vardenis, Sevan and Jermuk towns”
LSEP-WORKS-2009 contract “Rehabilitation of Wastewater Networks in Gavar, Martouni, Vardenis, Sevan and Jermuk towns” has been signed between the AWSC and Griar CJSC – Dorojnik LLC consortium on 25 September 2009 with 4,559,679.32 EUR (without VAT) contract value. Rehabilitation of sewer pipes in the five towns with following lengths and sizes as well as construction of three sewage pumping stations (PS) were actually implemented in the frame of the Contract:
Jermuk PS- Incoming Line
Sevan DN 200-DN400: L=5,516m; PS3 and PS5: Q=165m3/h, head=38m Gavar DN200-DN600: L=8,100m; Martuni DN 200-400: L=4,949.2m Vardenis DN 200-400: L=4,015m Jarmuk DN 200-DN400: L=2,803.5m; PS: Q=100m3/h, head=37m
Information on the financial status of the project is summarizd in the Table 20:
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Sevan-line 6- drop manhole Gavar- excavation of trench
Lot 2. Contract LSEP-WWTP-2009 «Construction of waste water treatment plants for Gavar, Martouni and Vardenis towns”.
LSEP-WWTP-2009 contract “Construction of Wastewater Treatment Plants for Gavar, Martouni and Vardenis towns” has been signed between AWSC and Ludwig Pfeiffer on 27 January 2010 with 3, 923, 920.00 EUR without VAT contract value.
Administrative building- formwork and reinforcemen of foundation
Contract foresees the implementation of the following works, as follows 1. Mechanical wastewater treatment plant in Gavar, capacity` 10.476 m3/day, 2. Mechanical wastewater treatment plant in Martouni, capacity` 4.626 m3/day, 3. Mechanical wastewater treatment plant in Vardenis, capacity` 5.018 m3/day.
During the reporting year the Contractor started the construction of Screening buildings, Administrative buildings, flow meter chambers and internal pipeworks in three construction sites in parallel. The “Huber-Compact-Units” which should be installed in the WWTPs were already delivered to Armenia, to the storage space rented by the Contractor.
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Martuni WWTP-Dewatering of pit Vardenis WWTP- building pit
Additional Works: LSEP-WORKS-2011 (3 lots) “Rehabilitation of Gavar, Martouni, Vardenis, Sevan towns sewer networks”:
The following sewer lines were constructed during the reporting year:
Sevan 1,800m Gavar 1,200m Martuni 3,800m Vardenis 4,100m
Total: 10 900m
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Information on the financial status of the project is summarizd in the Table 20:
Works implementation Table -20
Contract number Contract name Contract Implemented Actual paid amount works /EUR/ works /EUR/ /EUR, without VAT/ 1 2 3 4 LSEP-WORKS- Rehabilitation of 2009 Wastewater Networks in Gavar, Martouni, 5,254,934.80 5,254,934.80 5,254,934.80 Vardenis, Sevan and Jermuk towns LSEP-WWTP-2009 Construction of Wastewater Treatment 3, 923, 920.00 1,213,129.00 1,386,110.10 Plants for Gavar, Martouni and Vardenis towns LSEP-WORKS- Rehabilitation of 2011-1 Wastewater Networks in 555,720.19 160,356.02 152,338.22 Gavar and Sevan towns LSEP-WORKS- Rehabilitation of 2011-2 Wastewater Networks in 505,706.57 213,658.57 202,975.64 Martouni town LSEP-WORKS- Rehabilitation of 2011-3 Wastewater Networks in 511,652.13 94,608.84 89,878.4 Vardenis town TOTAL 6,936,687.23 7,086,237.16
Environmental and Social Issues
Obtaining of Environmental Expertise conclusion
During the reporting period the Environmental Impact Assessment packages have been developed for the working designs of Gavar, Martuni and Vardenis WWTPs, which have been submitted to AWSC CJSC together with the designs. The above packages were submitted to the RA Ministry of Nature Protection in accordance with the procedure defined by RA legislation in order to get the environmental expertise conclusion. In frames of this process public hearings were organized in Gavar on May 13 and in Vardenis and Martuni on May 17. The positive conclusion from RA Ministry of Nature Protection was received, after which it was possible to start the construction works. An informational-explanatory meeting regarding the measures included in the EIA for all the parties involved in the construction process, including the technical supervisors, is foreseen by the Environmental and Social Impacts specialist of AWSC CJSC.
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Public hearings- Vardenis WWTP Meeting with Contractors in the frame of Contracts LSEP-WORKS-2011 (3 lots)
Environmental Supervision, Field Visits During the reporting period a number of visits were implemented to the construction sites to control the implementation of the mitigation measures on the environment, health and safety. In general no adverse impact was recorded, though there were revealed some deviations, such as the construction site were not clean, domestic and construction waste was not accumulated in the specially designated areas, dust forming materials were not covered during the transportation by trucks and so on.
There were also revealed that safety measures were also implemented with some defects and deviations. Particularly, the workers did not wear the special uniform, safety signs were not installed on the proper places, firefighting utilities were not ensured during the work with electrical panels, safety permission for the usage of the mechanisms were not on construction sites. Protocols on visits were prepared and submitted to the Contractors and Technical Supervisors to remedy all the defects.
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Public Hearing- Gavar WWTP Public Hearing- Martuni WWTP
Field visits were also conducted in the frame of the Contract “Rehabilitation of sewer networks in Gavar, Sevan, Martuni and Vardenis towns, 3 lots”. The Contract agreements with the Contractors were respectively amended, provided that penalties would be applied in case of failure to comply with the environmental mitigation and safety measures. After the respective amendments were on place Environmental and Social Impact Specialist accompanied by the Quality and Safety Specialist organized public discussions.
Construction Activities in Vardenis WWTP- Safety Uniform
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Waste Disposal Issues In parallel AWSC CJSC initiate the process of obtaining passports for WWTP generated wastes. A visit to Gavar, Martuni and Vardenis towns for study of the landfills was conducted during the reporting period by the Environmental and Social Impacts specialist and Head of Wastewater Department. The study of landfills is very crucial for AWSC as the solid waste which would occur as a result of operation of WWTP should be disposed accurately. Discussion with director of “Communal Service” organization of Martuni took place.
Construction Activities in Gavar WWTP- Safety Uniform
Martuni- WWTP site Gavar- Fire extenguisher Information panel
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During year 2012 it is planned to finalize the civil works contracts as follows:
LSEP-WWTP-2009: Completion of WWTPs, installation of Huber-Compact treatment system LSEP-WORKS-2011 (3 lots): Completion of remaining sewer networks.
All contracts are to be completed by July 2012.
Main Objectives for 2012:
During year 2012 it is planned to finalize the civil works contracts as follows:
. LSEP-WWTP-2009: Completion of WWTPs, installation of Huber-Compact treatment system.
. LSEP-WORKS-2011 (3 lots): Completion of remaining sewer networks.
All contracts are to be completed by July 2012.
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“ARMENIAN SMALL MUNICIPALITIES PROJECT” FUNDED BY EUROPEAN BANK FOR RECONSTRUCTION AND DEVELOPMENT”
Republic of Armenia continued cooperation with the European Bank for Reconstruction and Development, and develop “Armenian Small Municipalities Water Project” (operation number 40718) which includes (i) improvement of municipal water supply in Tavush, Lori, Shirak, Gegharkunik, Kotayk, Syunk and Vayots Dzor marzes and (ii) rehabilitation of wastewater treatment plants and sewerage collectors in the Tavush (town of Dilijan) and Vayots Dzor (town of Jermuk) marzes. The following Agreements were signed for the implementation of the aforesaid Project: a) Financing Agreement (“Grant-Co-Financing”) signed on 20.01.2011 between the European Union represented by the European Commission and the Republic of Armenia represented by the Ministry of Finance and “Armenian Water and Sewerage” CJSC. The grant proceeds in the frame of the Agreement would be the maximum of 7.6 mln EUR. b) Loan Agreement signed on 14 July 2011 between the Republic of Armenia and European Bank for Reconstruction and Development. The loan proceeds in the frame of the Agreement would be the maximum of 6.5 mln EUR. c) Project Agreement signed on 14 July 2011 between the EBRD and “Armenian Water and Sewerage” CJSC The Project foresees the contribution from the European Investment Bank amounting at 6.5 mln EUR (“EIB Co-financing”). Project also foresees the provision of the technical grant from other donor organizations amounting at 1.1 mln EUR. The total cost of the project is estimated at 21.7 mln EUR. The planned completion of the Project is 30 June 2015.
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6. PUBLIC RELATIONS
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PUBLIC RELATION DEPARTMENT ACTIVITIES IN 2011
PR CAMPAIGNS:
In 2011 AWSC continued implementing organized and targeted public relations programs, campaigns and pilot projects. The goal of the PR programs was to improve the communication with customers and increase the quality of provided service. All the implemented projects and campaigns were successful due to visible results registered at the end of the year.
Many of the implemented projects were conducted jointly with AWSC directorates (commercial, exploitation, etc). Some of the pilot projects conducted together with the commercial department had considerable impact on AWSC revenue. These projects varied with their size and shape, they included both published and broadcasted formats.
Certainly, one of the most successful PR campaigns remained to be the drawing of lots for regularly paying customers. This year AWSC changed the number of lots and started to award total 10 prizes, one customers from each marz was awarded by 300.000 AMD. The awarded prices were given partially by AWSC partner VTB Armenia bank and partially by AWSC. This campaign is unique in its form because it stimulated customers to regularly make payments and, what is more important, to bring the customers to the legal field. Drawing of Lots
This initiative started three years ago and will continue during the upcoming year as well. However, for 2012 some condition of withdraw will be modified to increase the participation of customers and improve the relations between the customer and the company. At the end of 2011 the number of regularly paid customers increased and reached almost to 90%.
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MANAGEMENT MEETINGS:
While organizing various PR projects and
campaigns, press conferences and TV interview programs were also organized for
AWSC Management staff. During these
interviews company management has presented current activities, results of
implemented projects as well as the start of
new initiatives.
Participation in the “Right of Speech”TV program
It must be noticed that this kind of meetings strengthen the information exchange between the company and customers and improve the relations with media as more information is being transferred to them in the frame of transparency and collaboration.
Press Conference with media representatives
During the year AWSC General Director Mr Patrick Lorin has regularly met with regional directors and the managing staff of the company. While at the meetings, the managing staff of the company usually summarized the activities of sectors and subsectors, reviewed their financial and commercial situation as well as discussed administrative issues.
Management Meeting
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WORLD BANK Mission visit to HRAZDAN
In 2011 the World Bank mission representatives paid regular visits to AWSC to observe investment project implementation process in Hrazdan town. During the meetings the mission representatives, AWSC General Director, the mayor of Hrazdan town, PIU, Head of Hrazdan sector and media representatives visited several construction sites and were informed of the details of the implementation process.
On October 10th 2011, AWSC General Director participated in the first Rural Development Forum that was held in Jermuk, Armenia. The two-day forum was organized in the scope of the 15th anniversary of the establishment of local municipalities in Armenia. The purpose of the forum was to support the sustainable development of rural areas through dialogue and exchange of experience, guidelines of projects/policies implementation process. The forum was organized by the Ministry of Territorial Administration and had all the representatives of the local and regional authorities present.The President of Armenia took part in the official opening ceremony. After the welcoming speech the President visited the booths of all participating organizations. When passing through the AWSC booth, The President was introduced to the activities of the company, the achievements and current difficulties.
Meeting the President of Armenia AWSC Staff at the Forum
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On October 17th, 2011 the management contract of AWSC has been extended until 2013 with possible extension of one more year. The signing ceremony took place at the State Water Committee with the Chairman of Water Committee and AWSC General Director. During these upcoming two years (+ 1 optional) SAUR will continue the management of AWSC thus implementing investment projects and developing the company performance indicators.
Contract signing ceremony
STRUCTURAL CHANGES:
In May 2011 Armenian Water and Sewerage Company officially opened the Customer Service Center which is attached to the Public Relations Department. The opening ceremony took place at the AWSC head office. The management of State Water Committee, Public Services Regulatory Committee, company partners, representatives of international organizations, NGOs, media and other colleagues were invited to the ceremony. The international director of SAUR, Mr. Michel Fourre was also present at the event. After General Director’s speech, the red ribbon was cut and the center was officially open!
The management of State Water Committee and Customer Service Center Staff Public Services Regulatory Committee are cutting the red ribbon
The idea of having a call center has long been active in the company and several months the staff has been working on establishing the appropriate setting, training center operators and finalizing the special software. The aim of the customer service center is to continue increasing the quality
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EXTERNAL RELATIONS:
This year AWSC started a major social project with orphanages. With the initiative of company’s management contractor SAUR, the Public Relation Department organized “Visits to Dolphinarium” and similar projects for more than 700 orphans. The project started on March 22nd on the World Water Day and continued till the end of the year.
Children visiting the Dolphinarium Mr. Lorin gave an interview about World Water Day
As in last year, this year also AWSC organized an event for orphanage children. However before the event the Public Relations Department organized a donation clothes, toys and other good for children. During two weeks AWSC employees donated many clothes and toys for orphans. These good, together with Christmas chocolates were taken to the Christmas event. AWSC Public Relations department collaborated with Nunyos NGO that has projects for disabled and orphan children and organized a Christmas event for 100 orphans from a regional orphanage.
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Donated gifts for children
Children performing during the event Receiving presents
The event was organized in Congress hotel with special decorations and celebrative mood that created a special atmosphere for the children. Mr. Lorin and several female employees took part in the event. To welcome guests children had prepared and beautifully presented poems and songs. After the performance Santa Claus came and AWSC employees distributed Christmas presents to children. At the end of the event children were served lunch. Certainly, this event brought joy and happiness to the orphans and once again valued the importance of corporate social responsibility.
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CUSTOMER SERVICE CENTER
Starting May the Customer Service Center operates on daily basis providing solutions to customer needs and feedback to their inquires. During 7 months of its operation Customer Service Center registered 2737 calls and more than 1000 voice mails.
including
Other AWSC regional branch Total Calls Commercial Exploitation Technical (administrative, investment) quantity % quantity % quantity % quantity %
North-West R/B 315 59 19% 73 23% 6 2% 177 56% Center-West R/B 666 97 15% 353 53% 14 2% 202 30% South R/B 300 40 13% 141 47% 13 4% 106 35%
AWSC total calls 1281 196 15% 567 44% 33 3% 473 37% Yerevan Jur calls 1456 GRAND TOTAL CALLS 2737
The distribution of calls according to issue types
60% 56% 53% 47% 50%
40% 35% 30% 30% 23% 19% 20% 15% 13%
10% 4% 2% 2%
0% North-Center R/B Center-West R/B South R/B
Commercial Exploitation Technical Other
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A huge number of phone calls of exploitation nature are mainly due to frequent accidents on pipe lines or planned water schedule disruption. Along with the establishment of Customer service center a need arose to review and regulate the registration and notification of accidents to customers. Although the customers can only be connected by mobile operators and fixed network of Yerevan, in 2012 steps will be taken to establish the connection with our operators from the regional fixed networks as well.
SURVEYS:
The increase of the number of paying customers is an important indicator for “Armenian Water and Sewerage” CJSC. The Company has carried out a number of activities for the improvement of this indicator. A number of activities defined by legislation are being applied against non paying customers: individual disconnections and law suits. At the beginning of 2011 a decision was made by the management of “Armenian Water and Sewerage” CJSC to implement a project which will possibly increase the number of paying customers. The Customer service center in cooperation with commercial directorate carried out surveys in Echmiadzin, Ashtarak, Abovyan, Masis and Byureghavan towns. Initially the involvement of sector employees in the activities has been excluded in order to have more objective results. A special questionnaire has been developed where the majority of questions refer to the reasons of non- payment.
After the project completion all inaccuracies found during the survey (closed doors, unidentified customers, wrong addresses, etc) were clarified and sent to regional branch for re- checking and making the necessary updates in commercial database.
The results of customer survey
rejecting the unsatisfied with refused to not receiving Town insolvent not informed will pay debt service quality answer service
Echmiadzin 21 10 32 0 2 5 0 Ashtarak 21 30 8 0 3 0 0
Abovyan 38 16 82 8 0 0 0
Masis 20 14 14 0 11 0 24 Byureghavan 9 4 8 2 4 0 0
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Conditionally the customers can be classified into the following groups: Constant closed doors Temporary closed doors Receiving service and not making payments Due to inaccurate job of company’s commercial staff the number of closed doors is still not clearly defined The calculation of such customers is done in a normative way despite the fact that these customers do not receive the service .Similar problem exists in all sectors of the company.
The case of temporary closed doors is somewhat different. A review of the survey results shows that these customers have not been covered by the survey either because of their working schedules or because they are not permanent residents.
The justifications of the customers receiving service and not making payments have its objective and subjective points.
The low level of customer service (low quality of service, lack of information) can be singled out as an objective reason for non- payment.The subjective reasons are different: unconscientious customers who simply refuse to make payments. Therefore the issue should be regulated by legislative acts.
Despite all these circumnstances the project can be considered succesful as the resluts are rather satisfactory.
Commercial results of the survey
200 1600 1487
180 174 1400
160 146 1200 140
1000 120
100 91 800 682 customers 83 645 80 thous.AMD 600 63 60 54 46 251 400 40 30 20 200 20 60 10
0 0 Echmiadzin Ashtarak Abovyan Masis Byureghavan
Number of surveyed Number of paying customers Paid amount
134