REVENUE PROTECTION & PENALTY PROCESS Tickets checked by Customer has a valid Revenue Protection ticket, pass or smartcard Teams for

Customer has an invalid Revenue Protection Customer has no ticket, or ticket, pass or smartcard Team to check system pass or smartcard validator not working for travel reliability with depot

Customer will be made YES Ticket machine and to leave the validators working ok

Customer to provide If customer refuses they NO name and address will be removed from Sell ticket to customer tram system for onward travel

Name address Name address con rmed with con rmed with The police will be called customer ID - passport, automatic address if the customer refuses driving licence database to cooperate

Review completed by Customer Appeal customer services received Penalty Fare Notice A single journey to issued to customer complete a trip is allowed If no payment received after issue of Penalty Fare 14 days notice will be Notice advised in writing NO Customer Appeal YES Customer required to upheld pay Penalty Fare Notice If still no payment Pay on the spot to is received at 28 days, Appeals Panel review Pay over the phone Revenue Protection Pay at the Travel Centre a nal reminder will outcome 0115 9427777 Team be sent

Penalty Fare Notice Customer Appeal Payment authorisation NO YES cancelled and any upheld con rmed Court Summons issued payments made will be refunded Independent Appeals Penalty Fare Paid No payment received Found guilty at court Found not guilty at Panel review outcome court

NO Customer Appeal YES A payment plan will be upheld Penalty Fare Paid agreed with the customer